F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
Based on Observation, Interview and Record Review, the facility failed to ensure nursing assistants
provided a resident at risk for falling with supervision, failed to provide residents with dining assistance, and
failed to document meal and fluid intakes and episodes of incontinence for three of three residents (R1, R2,
R3) reviewed for nursing care in the sample of four.
Residents Affected - Few
Findings include:
The facility's Assistance with Meals policy, dated 3/2022, documents Residents shall receive assistance
with meals in a manner that meets the individual needs of each resident. All residents will be encouraged to
eat in the dining room. Facility staff will serve resident trays and will help residents who require assistance
with eating. Residents who cannot feed themselves will be fed with attention to safety, comfort and dignity,
for example: not standing over residents while assisting them with meals; keeping interactions with other
staff to a minimum while assisting residents with meals.
The facility's Certified Nursing Assistant job description, dated 4/16/20, documents The primary purpose of
your job position is to provide your assigned residents with routine daily nursing care procedures, and as
may be directed by your supervisors. Record all entries on flow sheets, notes, charts, etc. (etcetera), in an
informative and descriptive manner. Use the Care Plan to identify residents before serving meals,
transferring, etc., as necessary. Create and maintain an atmosphere of warmth, personal interest and
positive emphasis, as well as a calm environment throughout the unit and shift. Maintain intake and output
records as instructed. Keep incontinent residents clean and dry. Serve food trays. Assist with feeding as
indicated (example; cutting foods, feeding, assist in dining room supervision, etc.). Assist residents with
identifying food arrangements (example; informing residents with sight problems, what foods are on the tray,
where it is located, if it is hot/cold, etc.). Record the residents' food/fluid intake. Report changes in the
resident's eating habits.
The facility's Behavioral Programs and Toileting Plans for Urinary incontinence policy, dated 10/2010,
documents The purpose of this procedure is to provide guidelines for the initiation and monitoring of
behavioral interventions and/or a toileting plan for the resident with urinary incontinence. Monitor, record
and evaluate information about the resident's bladder habits, and continence or incontinence, including:
voiding patterns (frequency, volume, time, quality of stream, etc.); associated pain or discomfort; type of
incontinence (stress, urge, mixed, overflow, functional, etc.); level of incontinence; and response to specific
interventions. If the resident does not respond and does not try to toilet, or for those with such severe
cognitive impairment that they cannot either point to an object or say their own name, staff will use a check
and change strategy. A check and change strategy involves checking the resident's continence status at
regular intervals and using incontinence devices or garments. The primary goals are to maintain dignity and
comfort and to protect the skin.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
145800
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145800
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Sunset Home
418 Washington Street
Quincy, IL 62301
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
R1's current Care Plan, dated 1/30/25, documents R1 has diagnoses including but not limited to Glaucoma,
Dry Eye Syndrome, Dysphagia and Muscle Weakness. This Care Plan documents I have vision impairment
and require glasses. ADL (Activities of Daily Living) self care needs; Eating, (R1) requires set up assistance
by one staff to eat. I am incontinent of bladder related to Impaired Mobility, Loss of peritoneal tone, Poor
toileting habits. Staff manage my urinary incontinence, and I am able to alert them to my wants/needs. I
have impaired skin integrity related to immobility and bowel and bladder incontinence. Monitor nutritional
status. Serve diet as ordered, monitor intake and record.
R1's Weight Summary, dated 2/11/25, documents R1's weight on 1/7/25 was 129.8 pounds. This same
record documents R1's weight on 2/4/25 was 121.8 pounds, indicating R1 has suffered a six percent weight
loss in one month.
R2's current Care Plan, dated 11/13/24, documents I have impaired cognitive function/dementia or impaired
thought processes related to Alzheimer's. ADL (Activities of Daily Living) self care needs; Eating, (R1)
requires extensive assistance by one staff to eat. (R2) is approaching end of life. Family has decided to
enroll him in (Hospice Program). He has a diagnosis of Alzheimer's Disease with calorie malnutrition.
R2's Minimum Data Set assessment, dated 1/1/25, documents R2 has severe cognitive impairment and is
frequently incontinent of bowel and bladder.
R3's current Care Plan, dated 12/4/24, documents (R3) is incontinent of bladder (related to) Confusion,
Dementia, Impaired Mobility, Loss of peritoneal tone. The resident uses disposable briefs. Change per
schedule and PRN (as needed). Anticipate and meet the resident's needs. (R3) is High risk for falls related
to Deconditioning, Gait/balance problems. (R3) has had an actual fall: 3/21/23 no injury, 3/31/23 no injury,
8/5/23 lowered to floor, 9/10/24 slid out of wheelchair, 9/13/24 fall no injury, 12/12/24 lowered to floor no
injury, 1/12/25 lowered to floor no injury.
On 2/10/25 at 12:05 PM, R3 was observed in the entry way to the fourth floor River-view dining room. R3
was slouched down in her wheelchair and appeared to have slid far enough that she could not reposition
herself. R3 stated Can you help me? at which time V13 (Certified Nursing Assistant, CNA) was observed
walking from the hallway into the dining room towards R3. At this same time V10, V11 and V12 (CNAs)
were all observed sitting together, side by side at a table in the fourth floor dining room. V10 was eating a
container with deli meat, crackers and cheese and was drinking a carbonated beverage. V10 confirmed she
is a CNA who works in the facility and is not on break. V11 got up from the table at this time. V10 and V12
both stood from the table and began removing trays from the dining tables. Several residents remained in
the dining room at this time including R1 and R2 who both were seated at the table where V10, V11 and
V12 were just sitting. R1 was staring forward and took an occasional bite of his cake. Less than 25% of his
noon meal had been consumed, approximately half of his cake and no more than two bites of a grilled
sandwich were eaten. R1's vegetables and sides were untouched. R1 did not engage in conversation and
was not observed being encouraged to eat any more than he had consumed. R2 was sitting at the other
end of the table and was sleeping upright in his wheelchair. Less than 50% of his meal was eaten. R1 and
R2's trays were both collected by 12:15 PM, without any further consumption or encouragement of
consumption from staff.
On 2/10/25 at 12:30 PM, V14 (Registered Nurse) confirmed that R3 does have a history of falling and has
fallen from her wheelchair by sliding out of it before. V14 then stated Typically, CNA staff do not eat in the
dining room during resident meals because they are in there to watch and assist residents.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145800
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145800
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Sunset Home
418 Washington Street
Quincy, IL 62301
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
On 2/10/25 at 12:35 PM, V12 (CNA) stated If we (nursing assistants) do incontinence care or turning and
positioning, we just put it on a paper. We don't chart in the computer. I guess the nurse enters that in the
computer, I don't know.
On 2/11/25 at 11:00 AM, V1 (Administrator) stated CNAs should not be eating in the dining room during
resident mealtimes. They should be assisting residents and supervising the meal, especially not sitting all
together.
R1, R2 and R3's medical records do not document meal intake percentages, incontinence cares provided
or incontinent urinary output recordings.
On 2/11/25 at 1:30 PM, V3 (Assistant Director of Nursing) stated We do not have anywhere that we
document meal intakes in R1, R2 or R3's records. (R2) falls asleep during meals a lot, so he sometimes
just needs cues. I did see where (R1) just triggered this month for weight-loss. CNAs don't chart intakes of
meals anywhere though. (R3) does fall from her wheelchair sometimes. It sounds like (nursing assistant)
staff yesterday were not doing what they're supposed to be. The expectation of CNA's assisting at
mealtimes is much more than what was being done. They should not all be sitting at the same table
together when residents are in there for supervision and meal assistance.
On 2/11/25 at 2:20 PM, V3 confirmed R1, R2 and R3 have not had bladder incontinent episodes
documented in their medical records for the past two months. V3 stated I do not have documentation to
show if (R1, R2 or R3) had any episodes of incontinence or output with urination. CNAs should be
documenting the incontinent episodes so that they can prove it was done and taken care of. I don't have
any other place for them to chart (besides paper) and we no longer have them chart in the computer. The
last of the paper incontinence charting I can find is from October 2024.
On 2/12/25 at 2:40 PM, V1 confirmed there is a lack in CNA charting and stated these are all things that
are going to have to change. V1 stated There's no way to prove they (residents) are or are not receiving
incontinence care if they are not documenting it.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145800
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145800
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Sunset Home
418 Washington Street
Quincy, IL 62301
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on Observation, Interview and Record Review, the facility failed to keep the kitchen and resident
dining areas free from cockroaches. This failure has the potential to affect all 96 residents residing in the
facility.
Findings include:
The facility's Sanitation policy, dated 11/2022, documents The food service area is maintained in a clean
and sanitary manner. All kitchens, kitchen areas and dining areas are kept clean, free from garbage and
debris, and protected from rodents and insects. All utensils, counter, shelves and equipment are kept clean,
maintained in good repair and are free from breaks, corrosions, open seams, cracks and chipped areas
that may affect their use or proper cleaning. Seals, hinges and fasteners are kept in good repair.
The facility's Pest Control policy, dated 5/2008, documents Our facility shall maintain an effective pest
control program. This facility maintains an on-going pest control program to ensure that the building is kept
free of insects and rodents.
The facility's pest control Service Slip/ Invoice, dated 11/6/24, documents the facility's kitchen and
surrounding areas were treated for roaches (cockroach insects).
The facility's pest control Service Slip/ Invoices, dated 12/27/24, 1/10/25, 1/24/25, documents on each of
these dates' areas of the facility, including the kitchen, dining halls, interior walls and basement were
treated for cockroaches.
The facility's pest control Service Slip/ Invoice, dated 1/31/25, documents the facility's kitchen, ice machine
and third and fourth floor dining hall areas were treated. This invoice documents Four river (dining hall) was
showing a lot of roaches.
The facility's pest control Service Slip/ Invoice, dated 2/7/25, documents the facility was treated in the
basement and the kitchen for cockroaches.
On 2/10/25 at 11:40 AM, V8 (Certified Nursing Assistant, CNA) stated she worked in the facility's fourth
floor Riverside hall on 1/27/25 and saw cockroaches in the dining area. V8 stated I did see roaches on
resident trays in the fourth floor dining room. The counter by the sink and the ice machine is where they
seem to be. They (staff) will put trays up there and that is where the roaches were seen. One of the aides
(unknown), told me the ice had roaches in the past too. I have heard there have been issues with roaches
for a long time.
On 2/10/25 at 12:15 PM, a live cockroach was observed crawling on the floor beneath the sink and counter
in the Riverside fourth floor dining area. A non-living cockroach was observed on the microwave stand
above the dining room's sink. At this time V10 (CNA) confirmed the insect on the floor was a live cockroach
and stated They (pest control) usually come spray to treat them. I've seen maybe a couple lives ones today,
but nothing big. At this time the counter near the sink and microwave contained a plastic container with
loaves of bread inside. This container had a broken piece of lid which created an approximate three inch
hole in the container's top lid. A resident tray was sitting on the counter with food under a warmed lid. This
same counter also contained three column containers
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145800
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145800
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Sunset Home
418 Washington Street
Quincy, IL 62301
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
with holes in them which each stored forks, knives and spoons. V11 (CNA) confirmed that the silverware in
the columns on this counter is clean and for resident use.
On 2/10/25 at 12:45 PM, V15 (Dietary Assistant) stated I mostly work in the main dining room, outside of
the kitchen area. I am not in the kitchen as much. I have seen roaches in the main dining room. This
morning, I opened the cabinet under the juice machine and there were several live roaches. The only things
stored in that cabinet is bags of sealed coffee. They (cockroaches) are usually less than an inch in size. I
have killed larger ones myself too. This issue of roaches has been going on for several months. We get
sprayed but it never seems to help or work fully.
On 2/10/25 at 12:50 PM, V16 (Dietary Manager) confirmed the facility has cockroaches in the kitchen and
dining areas. V16 stated They are better, but I still see them occasionally but it's usually just one or two. I
have seen them on counters, and we wipe down the area and then I send a work order to maintenance
when I see them. About six months ago we did a deep clean of the entire kitchen and food storage, one
time. Then a new pest control company took over and it's gotten better since then, but not all the way gone.
On 2/11/25 at 9:55 AM, V17 (Director of Housekeeping) confirmed the facility has had infestation issues
with cockroaches. V17 stated Housekeeping cleans the dining rooms three times a day on each floor. But
when they clean, they are not responsible for removing trays. That is dietary's responsibility. Roaches used
to be found in all of the dining rooms. We still see them in dining room on fourth floor. Staff are leaving the
food sitting on the counter overnight. No matter how much we clean, we still see them. Everything needs
deep cleaned more often. Trays of food get left on the counter would be what's feeding the bugs. Dietary
should be taking all the trays back, not leaving them in the dining area. There was a big tray with food and
bowls from last night's supper or lunch on the counter this morning in the fourth floor dining room. Then in
the sink there was about eight plates, some cups and bowls, all with food on them. When I lifted the tray this
morning, there was one live roach and I killed it. I have seen them around the ice machine in the past, not
today.
On 2/11/25 at 11:00 AM, V1 (Administrator) confirmed the facility has been having pest control visits to
address cockroaches in the facility's kitchen and dining areas. V1 stated The problem has gotten better but
they are still present. They (pest control) just came last Friday but I am not sure if there has been further
investigation as to the source or location of the infestation.
A resident room roster dated 2/10/25 and provided by V3 (Assistant Director of nursing), documents there
are 96 residents residing in the facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145800
If continuation sheet
Page 5 of 5