Health inspection·January 22, 2026

F 0584 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide comfortable and safe temperature levels for the residents by not following their policy to maintain consistent temperatures at 71 degrees or greater. This failure affected all 147 residents that reside at the facility.Findings include:On 01/20/26 at 11:05am, R7 stated that it has been cold in the facility for a few days. R7 stated that a guy came and put plastic on his window, but he was still cold. R7 stated that he has 4 blankets covering him. Surveyor observed R7 with 4 blankets. On 01/20/26 at 11:14am, the surveyor observed V3 (Maintenance Supervisor) use a handheld infrared thermometer to check random room temperatures in multiple areas. Observed thermometer readings of 55.4 degrees Fahrenheit in room [ROOM NUMBER]xx, 58.8 degrees Fahrenheit in room [ROOM NUMBER]yy, 62 degrees Fahrenheit in room [ROOM NUMBER]zz. On 01/20/26 at 11:14am, V3 (Maintenance Supervisor) stated that he was first informed about the facility being cold on Sunday 01/18/26. V3 stated that he came to the facility on [DATE] and placed plastic on some of the resident windows. V3 stated that he did not do temperature checks on Sunday when he came into the facility. V3 stated that he came back to the facility on Monday 01/19/26 and began placing plastic on the remaining windows. V3 stated that the temperature in the building should be at least 71 degrees Fahrenheit. V3 stated that it is not okay for the residents to be cold. V3 stated that he made a call to the service company on Monday 01/19/26 and did not hear back from them. V3 stated that he informed the administrator on Monday 01/19/26 that the building was cold. V3 stated that on Tuesday 01/20/26, the administrator authorized him to place an emergency call to the boiler service company. On 01/20/26 at 11:33am, the surveyor entered the 2nd floor nursing unit and instantly felt a cold chill. Surveyor observed V3 (Maintenance Supervisor) use handheld infrared thermometer to check random room temperatures in multiple areas of the 2nd floor nursing unit. Observed thermometer readings of 68.2 degrees Fahrenheit in the 2nd floor long hallway, 63.9 degrees Fahrenheit in room [ROOM NUMBER]xx, 59.7 degrees Fahrenheit in room [ROOM NUMBER]yy.On 01/20/26 at 12:57pm R3 stated that he has been cold for two days. R3 stated that he is uncomfortable and would like the room temperature to be warm.On 01/20/26 at 1:02pm R1 stated that the facility has been cold for a few days, and the facility is not doing anything about the cold. On 01/20/26 at 1:11pm V10 (Registered Nurse/RN) observed sitting at the 3rd floor nurse's station with a winter coat and hat on. V10 stated that he is cold. V10 stated that he first felt the cold temperature in the building on Monday 01/19/26. V10 stated that he did not inform anyone when he felt the cold temperatures and he just gave his residents extra blankets. V10 stated that the residents still complained about being cold, so he had them to put on hoodies and jackets and provided more blankets for those residents that were still complaining about the cold temperature.On 01/20/26 at 1:56pm V8 (Refrigeration Technician) stated that for the facility to achieve the desired temperature of 71 degrees, the facility would have to have an additional heat source.On 01/20/26 at (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 3 Event ID: 145829 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145829 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/22/2026 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Kensington Place Nrsg & Rehab 3405 South Michigan Avenue Chicago, IL 60616 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)