Health inspection·December 19, 2025

F 0921 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain hot water temperatures at a comfortable range for residents in bathrooms and showers. This applies to all 206 residents residing in the facility.The findings include:On December 16, 2025 at 10:30 AM, R3 said the water at the facility had been freezing for the last three weeks. R3 said he had a doctor's appointment earlier in the day and he had to take a freezing cold shower. R3 said a lot of residents had been complaining about the temperature and it was making the residents angry. R3 said it was the water everywhere in the building including the bathrooms and the showers. R3 said administration was not doing anything about it, based on what he could see. On December 16, 2025, the water was tested in the facility. At 11:12 AM, V3 (Maintenance Director) tested the hot water in a resident's bathroom sink, which showed it was 68 degrees. V3 said the hot water temperature should be between 102 to 110 degrees. V3 said he found out on Friday, December 12, 2025 there was an issue with the hot water. At 11:22 AM, the water was tested in the men's shower rooms on the first floor, and the hot water was 72 degrees. At 11:28 AM, the water was tested in the women's shower rooms on the first floor, and the hot water was 72 degrees. At 12:59 PM, the water was tested in the men's shower room on the second floor and the hot water was 84 degrees. At 1:08 PM, the water was tested in the women's shower room on the second floor and the hot water was 67 degrees. At 1:22 PM, the water was tested in the men's shower room on the third floor and the hot water was 75.2 degrees. At 1:25 PM, the water was tested in the women's shower room on the third floor and the hot water was 65.2 degrees. On December 16, 2025 at 11:35 AM, R6 said she was the resident council president and there had not been hot water in the facility for over a week. R6 said taking a shower was brutal and inhumane. R6 said the water started being cold on December 8, 2025 in the shower room. R6 said the waters were not fluctuating, they remained cold. R6 said she wrote on the maintenance sheet three different times and highlighted it to let them know the water was cold. R6 said the sink went out a few days later. R6 said it was super frustrating since they were not allowed to go outside to smoke if it was less than 10 degrees, but they had to take freezing cold showers for over a week. R6 said she tried showering at different times of the day to see if it depended on the time and when she took a shower at 4 AM, the water was still cold. R6 said there were lots of residents complaining about the cold water and multiple residents wrote their concerns on the maintenance logs. On December 16, 2025 at 11 AM, R12 said they did not have hot water to take a shower since last Monday. R12 said the water temperature was tepid. R12 said she was told the regulator was broken but the issue had been going on for a week. R12 said the water in the sinks were ice cold and it hurt to wash her hands. At 2:17 PM, R12 said they were complaining and nothing was happening for about a week, and it was miserable. R12 said she hoped it got fixed soon as she used to shower at least once a week. On December 16, 2025 at 1:52 PM, R9 said the cold water issue had been going on for at least two weeks. R9 said the cold water was consistent, but for (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 145830 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145830 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Aperion Care West Chicago 201 West North Avenue West Chicago, IL 60185 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)