F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to answer call lights timely for 6 (R2, R10, R11, R12, R13,
R14) of 6 residents reviewed for call lights in the sample of 14. Findings include:R2's admission record,
dated 1/28/26, documents an admission date of 8/25/25. R2's Minimum Data Set (MDS), dated [DATE],
documents R2 has a Brief Interview for Mental Status (BIMS) score of 13, indicating R2 is cognitively
intact.On 1/27/26 at 12:03 P.M., R2 stated upon his arrival back from his hospital admission, they moved R2
into a new room. R2 stated his sheets and mattress were wet, so his daughter initiated the call light to have
someone come and change the sheets and dry the mattress. R2 stated he could not remember the exact
amount of time it took for staff to answer the call light, but it took well over 15 minutes. On 1/27/26 at 2:09
P.M., V24, Family Member, stated when her father, R2, had been moved into a new room from his return
from a hospital admission a couple of weeks ago, she noticed the sheets and the mattress of his bed were
wet. V24 stated she then initiated the call light system to get fresh sheets. V24 stated to determine how long
it took staff to answer the call light she timed them according to her phone's watch. V24 stated she hit the
call light button at 8:20 P.M., and the staff did not answer the call light until 9:00 P.M. V24 stated she does
remember the day; it was January 13th, a Tuesday, when this happened. V24 stated she tried to get hold of
the Administrator to report her concern about call light wait times but was never successful in reaching her.
V24 stated she played phone tag with the Administrator a few times, and then eventually stopped
trying.R14's resident grievance form, dated 11/13/25, documents resident feels like it takes a long time for
staff to answer call lights on night shift.R12's resident grievance form, dated 11/18/25, documents resident
feels like Certified Nurse Aides are not answering her call light in an appropriate amount of time.R13's
resident grievance form, dated 12/1/25, documents resident stated nursing staff were not timely in
answering his call light .R10's resident grievance form, dated 1/11/26, documents, resident stated his call
light takes over 30 minutes to be answered and when someone comes, they turn it off and never come
back to address the issue.R11's resident grievance form, dated 1/21/26, documents residents Power of
Attorney called the facility complaining his mother had soiled herself because her call light had not been
answered in 4 hours. On 1/29/26 at 9:13 A.M., V2, Regional Director of Clinical Operations/Acting Director
of Nurses, stated he has not received any recent complaints of call lights being answered timely. V2 stated,
I did look back at the grievances you talked about, and it looked like they were addressed and resolved. V2
stated he thought call lights should be answered as quickly as possible. V2 stated when asked about how
long it should take to answer a call light, he stated he didn't want to give a time limit because it would
depend on what's going on down the hall, but would consider fifteen minutes to be an appropriate
maximum amount of time to answer a call light. V2 stated the facility does not have a call light policy.On
1/29/26 at 9:36 A.M., V1 stated she has not been made aware of complaints of call lights being answered
timely. V1
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
145863
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145863
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Integrity Hc of Marion
1301 East Deyoung
Marion, IL 62959
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
stated she believes call lights should be answered as quickly as possible depending on what's going on
down the hall. V1 stated she did not want to give a maximum time limit for appropriate time limit to answer a
call light because it would all depend on what was going on and what was the situation that would take
precedence. V1 stated the facility doesn't have a call light policy.
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145863
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145863
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Integrity Hc of Marion
1301 East Deyoung
Marion, IL 62959
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to clean a newly admitted resident's room after one resident
was moved out and he was moved in for 1 (R2) of 3 residents reviewed for environment in a sample of 9.
Findings include:R2's admission record, dated 1/28/26, documents an admission date of 8/25/25. R2's
Minimum Data Set (MDS), dated [DATE], documents R2 has a Brief Interview for Mental Status (BIMS)
score of 13, indicating R2 is cognitively intact.On 1/27/26 at 12:03 P.M., R2 stated upon his return from a
hospitalization in the middle of January, he was moved into a different room than the one he originally had
because he was on isolation for influenza or something else (can't remember). R2 stated the beds in the
new room were dirty and didn't appear to have been cleaned prior to the former occupant being moved out
and himself moving in. On 1/27/26 at 2:09 P.M., V24, Family Member, stated the new room the facility
placed her father in did not appear to have been cleaned or sanitized upon last resident's exit. V24 stated
there was dirt on the floor, what appeared to be used oxygen tubing laying in the chair, there was a
cupcake in a container on the overbed table, and the empty bed next to R2 had what appeared to be food
crumbs on it. V24 stated when she entered the private bathroom for this room, it appeared the toilet had not
been cleaned prior to the last resident's exit. V24 stated there were brown stains like feces on the porcelain
of the bowl of the toilet.On 1/29/26 at 8:18 A.M., V5, Housekeeping Supervisor, stated the housekeepers do
have a daily schedule for cleaning. V5 stated every resident room should be cleaned every day. V5 stated
cleaning in the resident's room includes wiping down all high touch surface areas with sanitizer wipe or
spray, sweeping, mopping of the floors, emptying trash cans, and cleaning private bathroom lavatories and
toilets if they have one every day. V5 stated mattresses and bed frames are cleaned twice per week on
resident's shower day when not in the resident is not in the bed. When asked about the room reportedly not
cleaned before R2's placement in the room, V5 stated there was a miscommunication. V5 stated the
housekeeper who was supposed to be responsible for cleaning the room thought she had more time to get
it cleaned and went ahead and went to lunch. By the time the housekeeper got back and headed to clean
the room, the resident, R2, had already been placed in the room. V5 stated they (housekeeping staff)
thought they had more time to get the room clean, but the resident had come back sooner than expected
from the hospital. V5 stated she thought the room had already been cleaned, but it had not between one
resident moving out and the other R2 moving in. V5 stated the next day, the 14th, she went down and deep
cleaned the room herself. V5 stated the room should have been cleaned prior to the resident, R2 being
placed in the room.On 1/29/26 at 9:13 A.M., V2, Regional Director of Clinical Services/ Acting Director of
Nurses, stated he had not received any complaints regarding facility cleanliness over the last month or so.
V2 stated he had heard of a complaint about a room not being cleaned while he was on vacation the last
part of December, first part of January, but didn't know the details of it. V2 stated he only heard about the
complaint in passing. V2 stated he had not heard anything a room not being cleaned prior to this
investigation but stated it should have been cleaned prior to the resident, R2, being placed in it. V2 stated
he feels the facility should be kept very clean due to risk of transmitting infections and possible
contamination. V2 stated the facility has been short on housekeeping staff in the past and have offered
overtime to Certified Nursing Assistants to do housekeeping duties to make sure everything stays clean.
When asked about rooms being cleaned daily, V2 stated he would expect the trash to be emptied, the floors
swept and mopped , high touch surface areas wiped down with sanitizing wipes or spray, and the
bathrooms cleaned.On 1/26/26 at 9:36 A.M., V1, Administrator, stated she has not
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145863
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145863
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Integrity Hc of Marion
1301 East Deyoung
Marion, IL 62959
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
recently received any complaints of the facility being dirty in general. V1 stated resident rooms should be
cleaned daily including high touch surface areas wiped down with sanitizing wipes or spray and the
bathrooms cleaned. V1 stated there was a complaint about the room that R2 was placed in upon his return
from the hospital not being cleaned prior to him being placed in it. V1 stated, We got report that (R2) was
coming back on isolation and that is the room we use for isolation and overflow if we have it. There was a
miscommunication and one person thought another person had cleaned the room when actually no one
had cleaned it prior to (R2's) entrance. It was an honest mistake. There should have been better
communication between housekeeping staff. An undated Deep Cleaning a Room checklist documents the
following to be done during the deep cleaning of a room. Take down privacy curtains, strip the beds, wipe
down the mattress front and back, wipe down the bed frame, wipe off the control panel, wipe off the
nightstands inside and out, wipe off the window seal, wipe down the over the bed table top to bottom, move
the nightstands and clean behind them, move the bed and clean where it was sitting, wipe down the walls,
move anything else that can be moved and clean where it was sitting, if the room has a bathroom deep
clean it, wipe the trash cans inside and out, clean the A/C(air conditioner) (filter and vents), put privacy
curtains back up, make the beds, put everything back where it goes.
Event ID:
Facility ID:
145863
If continuation sheet
Page 4 of 4