F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide residents with incontinence briefs, pads, and
diapers that promote residents' dignity for 4 of 4 residents (R1, R2, R13, R14) reviewed for resident needed
supplies, in the sample of 15.
The findings include:
1. R2's Face Sheet, dated 7/24/23, documents R2 was admitted to the facility on [DATE].
R2's Medical Record, documents R2's Diagnosis include chronic kidney disease (CKD), Hypertension
(HTN), Hypothyroidism, Obesity, Osteoporosis, and Pulmonary Embolism.
R2's Care Plan, dated 7/24/23, documents R2 has alteration in bladder elimination related to incontinence,
wears adult briefs. It continues R2 has risk factors that require monitoring and intervention to reduce
potential for self-injury related to falls. Risk factors include use of assistive device, need for assistance with
ADL (activities of daily living) completion. Interventions: Review quarterly and PRN (as needed) resident's
ADL, mobility, cognitive, behavior and overall medical status. IDT (Interdisciplinary team) review of changes
and needs with resident and/or responsible party (when choose to attend) during care plan. Review
quarterly and as needed during daily care and services of resident's plan for safety. It continues R2 has
impaired physical mobility. Interventions: 9/29/23 (after fall) Continue to educate resident on proper use of
assistive device (wheeled walker), 10/10/23 (after fall) restorative walking program.
R2's Minimum Data Set (MDS), dated [DATE], documents R2 is cognitively intact and requires
substantial/maximum assistance for most of her ADLs. R2 is occasionally incontinent of urine and always
continent of bowels.
On 12/5/23 at 12:55 PM, R2 stated The biggest problem here is the lack of supplies. Usually, the last two
weeks of the month, they run out of (Incontinence Briefs) and diapers. I wear a pad inside my (Incontinence
Brief) because I'm on Lasix and have accidents, and I must buy my own because they don't supply them for
me. When they run out of (Incontinence Briefs), they want to put me in diapers which I refuse to do, so they
will use a smaller size (Incontinence Brief), and it is uncomfortable to wear, and cuts into my legs. I am the
Resident Council Vice-President and during the meetings, we always talk about our issues. I think what
happens is when a new resident moves in, the staff use other residents supplies for the new resident, and
that is why we are always short of supplies.
V5 (R2's Niece) documented via letter to Illinois Department of Public Health (IDPH), dated
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
145897
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145897
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Evercare of Lebanon
1201 North Alton
Lebanon, IL 62254
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
12/1/23, Twice a month they run out of diapers and or pull ups. Saturday November 25, 2023, they were
out. [sic] Residence was told they would be delivered on Monday, November 27th. I was there Sunday and
Monday November 26th and 27th. Monday November 27th, I spoke to the Administrator, and she told me
they should be there today? I left after 4:00 PM and still no shipment.
On 12/5/23 at 12:20 PM, V1 (Administrator) stated We were short some supplies, including (Incontinence
Briefs) and Diapers, for about a week around Thanksgiving. Apparently, a computer system was hacked
and the order we had placed to our supply company was not processed. This caused a problem for about a
week. I now keep a case of each size of (Incontinence Briefs) in my office as a backup.
2. R1's Face Sheet, dated 7/24/23, documents R1 was admitted to the facility on [DATE], with diagnosis of
COVID, Chronic Obstructive Pulmonary Disease (COPD), CKD, Chronic Opioid Use, Congested Heart
Failure (CHF), HTN, Obesity, Osteoarthrosis, and Rheumatoid arthritis.
R1's Care Plan, last reviewed 5/1/23, documents R1 has a self-care deficit - needs supervision and/or
assist to complete quality care and/or poorly motivated to complete ADLs. Interventions: place resident on
toilet upon rising and HS and after all meals as tolerated. Place brief on when up, pad on bed, change Q
(every) 2 hours and PRN, assist resident with cleansing peri-area after each incontinent episode.
R1's MDS, dated [DATE], documents R1 is cognitively intact and is occasionally incontinent of both bowel
and bladder.
On 12/5/23 at 10:30 AM, R1 stated I am the President of the Resident Council, and at meetings, the
general complaint is usually about food and supplies. The residents here went for 17 days in October or
November without Depends/Diapers. I am not sure what they were using on residents during that time.
3. R13's Face Sheet, dated 9/11/23, documents R13 was admitted to the facility on [DATE], and has
diagnosis of Hypertension, Diabetes Mellitus, Chronic Obstructive Lung Disease, Hypercholesterolemia,
and bipolar disorder.
R13's Baseline Care Plan, dated 9/11/23, documents R13 requires assistance from one staff member for
transfers, ambulation, dressing, toileting, and bathing. R13 is identified as skin risks due to diabetes and
incontinence.
R13's Care Plan, is not in the resident's medical record.
R13's MDS, dated [DATE], documents R13 is cognitively intact and is occasionally incontinent of urine and
always continent of bowel.
On 12/7/23 at 1:55 PM, R13 stated I remember when they ran out of (Incontinence Briefs). They used what
they had left on us. I normally wear a size 2XL (extra-large) and they put me in a L (large) or XL
(extra-large) which was too small and very uncomfortable.
4. R14's Face Sheet, dated 11/9/23, documents R14 was admitted to the facility on [DATE], and has
diagnosis of Diabetes Mellitus (DM), Urinary Tract Infections (UTI), Arthritis, Suicidal thoughts, Depression,
Schizophrenia, and Thrombocytosis.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145897
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145897
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Evercare of Lebanon
1201 North Alton
Lebanon, IL 62254
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
R14's Baseline Care Plan, dated 11/10/23, documents R14 is at risk for skin impairment related to
diabetes. Interventions: assist with toileting. R14 requires assistance from one staff member for bathing,
toileting, and dressing.
R14's MDS has not been completed yet.
Residents Affected - Some
On 12/7/23 at 2:00 PM, R14 stated I was here when they ran out of (Incontinence Briefs). They had to use
a smaller size on me because that was all they had. I normally wear a Large and they were using much
smaller on me. It was uncomfortable to wear.
On 12/5/23 at 10:18 AM, V4 (Certified Nursing Assistant/CNA), stated We do seem to be short of supplies,
and I remember one time we were short for at least a week or so. Most of the time it is (Incontinence Briefs)
and diapers, and when that happens, we use whatever we have. I don't think we have any pads that go
inside an incontinence brief. I know (R2) always has her own that we use.
On 12/7/23 at 8:40 AM, V1 (Administrator) stated (V10 Regional Director of Operations), is the one who
places supply orders for us. She orders on the 1st and 15th of every month. What happened when we ran
out of supplies was, there was an issue with (Facility's Corporation) and (Supply Company) contract and all
orders were stopped until that contract issue was resolved. My plan was to borrow from other sister
facilities; however, our sister facilities were in the same shape we were and were struggling to get supplies
as well. I went to (local department store) but had to order the (Incontinence Briefs) from there, so I then
went to (local department store) and got what I can from there using petty cash.
The Facility's Resident Council Resolution Form, dated 11/1/23, documents Issue: Always short on
(Incontinent Briefs). Plan of Action: Extra Stock of (Incontinence Briefs) have been ordered.
On 12/7/23 at 1:10 PM, V1 (Administrator) stated I'm not sure what happened. It looks like we got orders
twice a month, so I don't know how we ran out of supplies. The only thing I can think of that happened was
during the contract issue, they delivered small amounts of what was ordered, making us short.
On 12/7/23 at 1:30 PM, V1 stated We don't have a policy on ordering supplies, or providing supplies to the
residents. It might be in Resident Rights Policy.
The facility's Resident Rights Policy, dated 11/2018, documents Your facility must treat you with dignity and
respect and must care for you in a manner that promotes your quality of life. Your facility must provide
services to keep your physical and mental health at their highest practical levels. You should receive the
services and/or items included in the plan of care.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145897
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145897
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Evercare of Lebanon
1201 North Alton
Lebanon, IL 62254
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0638
Assure that each resident’s assessment is updated at least once every 3 months.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review, the Facility failed to complete quarterly Resident
Assessments/Minimum Data Sets (MDS) in a timely fashion for 4 of 5 residents (R1, R2, R8, R10) reviewed
for quarterly MDS in the sample of 14.
Residents Affected - Some
Findings include:
1. On 12/11/2023 at 11:59 AM, V1 (Administrator) stated, I got a little behind in coding when I took over as
administrator. MDSs (Minimum Data Sets) should be done within 14 days of the ARD (Assessment
Reference Date) date. (R1's) was late.
R1's MDS documents R1's Assessment Reference Date (ARD) for the quarterly assessment was
9/17/2023. It further documents it was not submitted until 11/15/2023.
On 12/7/2023 at 2:45 PM V12 (Licensed Practical Nurse/MDS) verified the above information, and stated
the ARD date is the due date. V12 stated MDSs are submitted quarterly.
2. R2's quarterly MDS documents R2's ARD was 9/8/2023. It further documents R2's quarterly MDS was
not submitted until 11/17/2023.
3. R8's quarterly MDS documents R8's ARD was 8/12/2023.
R8's quarterly MDS documents it as submitted 11/15/2023.
4. R10's quarterly MDS documents R10's ARD was 10/7/2023.
R10's quarterly MDS documents it was submitted 11/24/2023.
The Facility's Policy dated 7/20/2022 documents, It if the policy of (Facility) to comprehensively assess and
periodically reassess each resident admitted to this facility. The results of this Resident Assessment shall
serve as the basis for determining each resident's strengths, needs, goals, life history and preferences to
develop a person-centered comprehensive plan of care for each resident that will describe the services that
are to be furnished to attain or maintaining the resident's highest practicable physical, mental, and
psychosocial well-being. The Resident Assessment Instrument (RAI) shall be the guide utilized for all
comprehensive assessments, care area assessments and care planning. It continues to document, The
following procedures shall be utilized in the development and maintenance of care plans: 1. The
Comprehensive Care Plan (CCP) shall be developed within 7 days of the completion of the RAI. The CCP
shall be reviewed after each annual, significant change and quarterly MDS and revised as necessary to
reflect the resident's current medical, nursing, mental and psychosocial needs as identified by the IDT
(Interdisciplinary Team).
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145897
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145897
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Evercare of Lebanon
1201 North Alton
Lebanon, IL 62254
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0657
Level of Harm - Minimal harm
or potential for actual harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed,
and revised by a team of health professionals.
Based on interview and record review, the Facility failed to revise care plans as needed for 3 of 5 residents
(R1, R8, R10) reviewed for Care Plans in the sample of 14.
Residents Affected - Few
Findings include:
1.On 12/11/2023 at 11:59 AM, V1 (Administrator) stated, I got a little behind in coding when I took over as
administrator. MDSs (Minimum Data Sets) should be done within 14 days of the ARD (Assessment
Reference Date) date. (R1's) was late. (R1's) Care Plan was last revised 5/1/2023.
R1's MDS documents R1's Assessment Reference Date (ARD) for the quarterly assessment was
9/17/2023.
2. R8's Care plan was last revised on 4/3/2023. R8's MDS documents R8's ARD was 8/12/2023.
3. R10's Care Plan was last revised on 7/9/2023.
On 12/11/2023 at 12:10 PM, V1 stated R1's, R8's, and R10's Care Plan had not been updated/revised in a
timely fashion.
The Facility's Policy dated 7/20/2022 documents, It if the policy of (Facility) to comprehensively assess and
periodically reassess each resident admitted to this facility. The results of this Resident Assessment shall
serve as the basis for determining each resident's strengths, needs, goals, life history and preferences to
develop a person-centered comprehensive plan of care for each resident that will describe the services that
are to be furnished to attain or maintaining the resident's highest practicable physical, mental, and
psychosocial well-being. The Resident Assessment Instrument (RAI) shall be the guide utilized for all
comprehensive assessments, care area assessments and care planning. It continues to document, The
following procedures shall be utilized in the development and maintenance of care plans: 1. The
Comprehensive Care Plan (CCP) shall be developed within 7 days of the completion of the RAI. The CCP
shall be reviewed after each annual, significant change and quarterly MDS and revised as necessary to
reflect the resident's current medical, nursing, mental and psychosocial needs as identified by the IDT
(Interdisciplinary Team).
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145897
If continuation sheet
Page 5 of 5