Health inspection·April 19, 2024

F 0577 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Level of Harm - Minimal harm or potential for actual harm Based on observation, interview, and record review the facility failed to have the State inspection survey results readily available and accessible to residents, family members and legal representatives. This deficient practice affects all ten (R3, R9, R17, R27, R52, R58, R60, R66, R85 and R94) residents reviewed for Resident rights to Survey results in a sample of 20 residents. Residents Affected - Many Findings include: On 4/18/24 at 10:23am during Resident council meeting held with ten residents in attendance, all ten residents stated that they are not aware of where the State Inspection results binder is located. All stated that they have not seen the signage for the location of the survey results. On 4/18/24 at 11:05am, V28(Office Manager) stated that she does not know where the State Inspection Survey results binder is and has not seen it at the front desk. She was unable to locate the Survey results binder at the front desk during the interview. On 4/18/24 at 11:10am, V1(Administrator) stated that the binder is usually located at the front desk. V1 and V21 (Assistant Administrator) both could not find the binder after looking for approximately five minutes. V1 stated I will look for it. Facility's policy on Resident Rights with no review date states: The facility will inform the resident both orally and in writing, in a language that the resident understands, of his or her rights and all rules and regulations governing resident conducts and responsibility during the stay in the facility . 6. Information and Communication. k. The resident has the right to: i. Examine the results of the most recent survey of the Page 1 of 5 145898 145898 04/19/2024 Bria of Chicago Heights 120 West 26th Street South Chicago Height, IL 60411

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow their hypoglycemia protocol by not administering glucagon to a resident (R248) with a low blood sugar that was unresponsive for one (R248) out of three residents reviewed for change in condition in a total sample of 20. Residents Affected - Few Findings Include: R248 is a [AGE] year old with the following diagnosis: type 2 diabetes, metabolic encephalopathy, and hemiplegia following a cerebral infarction. A Nursing note dated 1/23/24 documents R248 was observed unresponsive to verbal stimuli. Supplemental oxygen was placed on R248 at 3 L via nasal cannula. 911 was called and R248 was transported to the hospital. A Change in Condition dated 1/23/24 documents R248 was sent to the hospital for altered mental status. The most recent blood glucose test at 9:15AM was 45. There's no documentation that any interventions were performed to address the low blood sugar before the ambulance arrived. The Fire Department record dated 1/23/24 documents the paramedics arrived on scene at 9:13AM for a call of an unresponsive resident that was found ten minutes prior. The first set of vital signs were pulse 144 (normal is 60 to 100), blood pressure 126/78, respiratory rate 24 (normal 12-16), and oxygen level was 95% on room air. Upon arrival, granulated sugar was found in R248's mouth and staff confirmed pouring sugar in R248's mouth when the blood sugar was 60. Glucose was tested at 9:16AM and was 20 (normal blood sugar is 60-100). Intramuscular glucagon was given, and the blood sugar was still low but came up to 48. R248 had a slight improvement to responsiveness at this time. The Hospital Records dated 1/23/24 document R248 arrived to the emergency department at 9:37AM and came in due to being unresponsive after blood sugar was found to be in the 20s by EMS. While in route, EMS gave R248 glucagon, and the blood sugar improved to the 40s. In the ER, R248 was given 1 ampule of D50 and R248 had better improvement to responsiveness. R248 was admitted to a general medicine floor with a diagnosis of hypoglycemia. On 4/17/24 at 2:29PM, V4(RN) stated V4 was passing morning medication when V16 (CNA) alerted V4 that R248 was unresponsive. V4 reported finding R248 unresponsive and when the blood sugar was checked, it was in the 40s. V4 stated V4 called 911 and a code blue and waited for the ambulance. V4 denied giving R248 glucagon because it wasn't in the med cart. V4 reported that is normally where glucagon is kept, and it was not there so V4 stayed with R248 until ambulance arrived. V4 stated when the ambulance arrived, they gave R248 glucagon and took R248 to the hospital. V4 said, Usually the rule is if they are alert, and their blood sugar is below 80 then you give them some juice to drink to bring it back up. If they are not alert, then you give glucagon. We didn't have any, so I didn't give any. On 4/17/24 at 4:53PM, V16 stated V16 was passing breakfast trays in the morning and noticed R248 was not responding as much as normal. V16 told V4 about R248 having a change in condition and V16 continued passing trays. V16 reported R248 is able to state R248's needs but this morning R248 was not able to speak. 145898 Page 2 of 5 145898 04/19/2024 Bria of Chicago Heights 120 West 26th Street South Chicago Height, IL 60411

F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few On 4/17/24 at 5:04PM, V17 (Nurse) stated R248 did not show any signs or symptoms of hypoglycemia the night before and was sleeping at 5AM during the last rounds. V17 reported nurse's have to give glucagon if the resident's blood sugar is low (less than 60) and they are not responding. V17 stated, if the resident is alert and the blood sugar is low then orange juice is given and to retest again in about 30 minutes. V17 reported glucagon is stored in the pyxis in the medication room and that is where staff need to go to get the medication during an emergency. On 4/18/24 at 9:49AM, V2 (DON) stated V16 was passing breakfast trays and found R248 unresponsive. V2 reported V16 told V4 and V4 found the blood sugar to be low. V2 stated if blood sugar is low, and a resident is unresponsive then glucagon must be given to help raise the blood sugar. V2 reported in this situation glucagon should have been given due to R248 being unresponsive and the blood sugar being in the 40s. V2 stated glucagon is located in the emergency medication box in the medication room that all nurses have access to. The Physician Order Sheet documents an order for blood sugar checks to be done three times a day. There was an order for Humalog insulin placed on 1/7/24. That is a sliding scale to be given with meals. Instructions in the medication order document to notify the physician and initiate the hypoglycemia protocol if blood sugar is less than 70. The Medication Administration Record dated 01/2024 documents the sliding scale Humalog insulin ordered blood sugar checks with each dose to be given. The blood sugar on 1/23/24 at 7:30 AM was 45. The blood sugar was noted to be low at 45 when taken at 9:15AM on 1/23/24 per the vital sign's documentation. The SBAR Communication Form dated 1/23/24 documents R248 had an altered mental status that began this morning. R248 is a diabetic and had a blood sugar of 45. R248 has an altered level of consciousness. The Hospital Transfer Form dated 1/23/24 documents the key reason for transfer was respiratory arrest. R248 has a heart rate of 146, respiratory rate of 24, blood pressure of 115/81, and oxygen level of 97%. R248 was alert but not oriented and cannot follow simple instructions. R248 does not have any skin concerns. 3 L of oxygen via nasal cannula was given. R248 was unresponsive and lethargic. Neither of these forms have any documentation addressing what the facility did for the low blood sugar while waiting for the ambulance. The Care Plan dated 12/6/23 documents R248 is at risk for hypo/hyperglycemia related to type 2 diabetes. An intervention documented is to monitor/document/report to the physician any signs or symptoms of hypoglycemia that includes sweating, tremors, increased heart rate, nervousness, confusion, slurred, speech, lack of coordination, and staggering gait. The policy titled, Hypoglycemia Protocol, dated 09/2022 documents, General: To provide guidelines for residents who were presenting with hypoglycemia signs and symptoms. 1. Hypoglycemia is defined as blood glucose of less than 70 .3. If semiconscious, unconscious, uncooperative, unable to swallow, or is NPO: administer 50 mL of D50W (1 amp) slow push and start IV D5W at 100 mL/hour. If no IV access: Glucagon 1 mg subcutaneously or IM, then establish an IV access and start IV D5W at 100 mL/hour. Repeat glucose, check and treatment every 15 minutes until greater than 70 mg/dL. 145898 Page 3 of 5 145898 04/19/2024 Bria of Chicago Heights 120 West 26th Street South Chicago Height, IL 60411

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On [DATE] at 2:55PM, this surveyor asked V2 (DON) to open the pyxis to show the surveyor the glucagon. V2 stated the emergency medication box is located in the cabinet in the medication room. At 3:07PM, V2 opened the cabinet that housed the emergency medication box and showed the surveyor two glucagon syringes. The expiration date of both glucagon syringes was documented as 03/2024. V2 stated that medication should have been discarded at the end of 03/2024 and should've been replaced with glucagon that is not expired. V2 reported no residents should be given expired medication even in an emergency situation. There are currently 13 residents in the facility that get their blood sugar checked and are prescribed insulin. This expired medication can affect all 13 residents. On [DATE] at 9:49AM, V2 stated the emergency box is pharmacy's responsibility to remove expired medication. V2 reported the facility is responsible for checking the med carts and the med room while the pharmacy is responsible for the pyxis and medication cabinet. V2 said the emergency medication box should be checked every month. V2 was unaware if pharmacy checked the emergency medication box last month. On [DATE] at 12:03PM, V15 (Pharmacy Consultant) stated the pharmacy contracted with the facility is responsible for coming to pick up the expired medication. V15 reported V15 runs a report in the pyxis each month to see what medications need to be removed and then a list is compiled and sent to the pharmacy. V15 stated the pharmacy is then responsible for coming to pick up the expired medication and replace it with new medication. V15 reported last running the report on [DATE] and did not see glucagon on the report of expired or soon to be expired medication. V15 denied checking the emergency medication box to see if any medication was expired. V15 was unable to answer why the expired medication was not picked up by the pharmacy. The expired glucagon was photocopied. Both syringes are labeled glucagon emergency kit for low blood sugar. Both syringes expired on 03/2024. The policy titled, Storage of Medications, dated 09/2022 documents, Purpose: To provide the staff with guidance on proper storage of medications . 11. Outdated, contaminated, or deteriorated medications - and those in containers that are cracked, soiled or without secure closures should be immediately removed from stock and disposed of according to medication disposal procedure. If necessary, medications should be reordered from the pharmacy. Based on observation, interview, and record review, the facility failed to label multi-dose medication for one of two medication rooms observed for medication storage and labeling. This failure has the potential to affect all 93 residents currently residing in the facility. The facility also failed to discard expired glucagon from their emergency medication box. This deficient practice has the potential to affect all 13 diabetic residents in the facility. Findings include: 1. On [DATE] at 9:49AM during Medication Storage and Labeling observation with V2 (Director of Nursing), the first-floor medication storage room was observed with two vials of opened, undated 145898 Page 4 of 5 145898 04/19/2024 Bria of Chicago Heights 120 West 26th Street South Chicago Height, IL 60411

F 0761 Tuberculin, Purified Protein (Mantoux) 5TU/0.1ml, 10 dose vial. Level of Harm - Minimal harm or potential for actual harm During an interview on [DATE] at 10:05AM with V2, V2 stated that she confirmed with pharmacy that the multi-dose vials should be labeled with an open or accessed, and discard date 28 days unless manufacturer specifies a different (shorter or longer date) as stated in the facility policy. Residents Affected - Many Facility policy titled: 5.21: Vials and Ampules and Guideline Storage of Medications. All vials and ampoules of injectable medications are used in accordance with the manufacture's recommendations. 6. Expiration of multi-dose vials. a. If a multi-dose vial has been opened or accessed, the vial should be dated and discarded within 28 days unless manufacturer specifies a different (shorter or longer) date. b. If a multi-dose vial has not been opened or accessed, it should be discarded according to the manufacturer's expiration date. 145898 Page 5 of 5