F 0580
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room,
etc.) that affect the resident.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to notify a resident's responsible party when initiating
physician's orders, failed to notify a resident's responsible party regarding room changes, failed to notify a
resident's responsible party with positive COVID test results. These failures apply to 1 of 3 residents (R1)
reviewed for notification of changes in the sample of 7.
The findings include:
R1's electronic face sheet printed on 11/29/23 showed R1 has diagnoses including but not limited to
Alzheimer's disease, Dementia without behaviors, major depressive orders, and malignant neoplasm of
prostate.
On 11/29/23 at 10:15 AM, V14 (R1's wife) stated, There have been a lot of things that I have not been
notified about recently. My husband's roommate calls me and tells me when he moves rooms or when the
doctor has seen him. I don't get the notifications from the facility like I should and I am his legal
representative and have the right to know what his condition is and what room he is in. I went to visit him
recently and his bed was empty and I couldn't find him. Come to find out, he had moved rooms because his
roommate had tested positive for COVID.
R1's Nurse Practitioner progress notes dated 11/20/23 showed, Dexamethasone 10mg x7days, complete
blood count, and comprehensive metabolic panel ordered. (R1's nursing progress notes showed no
documentation that V14 was notified of new orders).
R1's COVID-19 Rapid Testing Results assessment dated [DATE] showed, Test Result: Positive .Notification:
Physician/Nurse Practitioner. (R1's assessment and progress notes showed no documentation that V14
was notified of R1 testing positive for COVID).
The facility's room move report printed on 11/29/23 showed R1 has moved rooms 5 times in the month of
November 2023. R1's notes in his electronic medical record showed V14 was notified of 2 of the 5 room
moves.
On 11/29/23 at 10:43 AM, V4 (Licensed Practical Nurse) stated, Whenever a resident tests positive for
COVID, we immediately notify the resident's representative if the resident is not alert and oriented enough
to relay that information to their family. If a resident has to move rooms then the social service department
notifies them. Anytime a new order is received, the nurse must notify the resident's representative so they
are updated on the resident's current plan of care. We document these conversations in the resident's
progress notes anytime we contact family members.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
145936
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145936
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/29/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Aliya of Highwood
50 Pleasant Avenue
Highwood, IL 60040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
On 11/29/23 at 10:57 AM, V5 (Registered Nurse) stated, When we receive new orders or test results for a
resident, the nurse has to notify the resident's family and document it in progress notes. Room changes are
relayed to the family by the guest services department.
On 11/29/23 at 11:50 AM, V15 (Admissions) stated, Our current COVID outbreak has caused a lot of room
changes so it has been hard to keep up with. Guest relations is responsible for notifying family members of
any resident room changes and documenting the notification in the notes section of the resident record. I
know that (R1) has had a lot of room changes this month but we have had to do a lot of moving around due
to having shared bathrooms; however, his wife should have been notified of all of the room changes when
they occurred.
On 11/29/23 at 12:42 PM, V2 (Director of Nursing) stated, All notifications of resident's condition, room
change, new orders will go under progress notes. A room change will also go under the notes section of the
resident chart because guest services usually does that notification for us. I looked at (R1's) documentation
and saw there were several instances where his wife was not notified of room changes, COVID+ status,
and new orders. In my professional opinion, (R1) would not be able to relay any of his medical information
to (V14) due to his declining cognitive status. This is unacceptable and is not the standard of care we
provide here.
The facility's policy titled, Physician-Family Notification-Change in Condition dated 11-13-18 showed,
Purpose: To ensure that medical care problems are communicated to the attending physician or authorized
designee and family/responsible party in a timely, efficient, and effective manner .The facility will inform the
resident; consult with the resident's physician or designee such as nurse practitioner; and if known, notify
the resident's legal representative or an interested family member when there is: (B) A significant change in
the resident's physical, mental, or psychosocial status (i.e. a deterioration in health, mental, or psychosocial
status in either life-threatening conditions or clinical complications) .
The facility's policy titled, Physician Orders-Entering and Processing dated 1-31-18 showed, Purpose: To
provide general guidelines when receiving, entering, and confirming physician or prescriber's orders .3
.Notify the family/responsible party and the resident of the new order (if resident is alert) .
The facility's policy titled, Room Changes dated 1-4-19 showed, Guidelines: Room changes will be
assigned based on resident's needs and nursing care required. The following examples may include but are
not limited to: If a transfer is necessary because of an emergency. This includes transfer (2) to control the
spread of an infectious disease .Under these circumstances, the facility may move the resident to another
room and notify the resident representative after the resident has been moved .Social Service or designee
shall notify the resident and/or resident representative, either verbally or in writing, with as much notice as
possible prior to a room change .Notification shall be documented in the clinical record .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145936
If continuation sheet
Page 2 of 2