F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
Based on interviews and record reviews, the facility failed to provide effective supervision to prevent an
avoidable fall for one resident (R1) exhibiting increased confusion/agitation/wandering due to dementia.
This affected one of three residents (R1) reviewed for fall prevention. This failure resulted in R1 being
involved in a fall incident sustaining a right femur fracture.
Findings include:
R1's medical record notes R1 with diagnoses including, but not limited to, diabetes, unsteadiness on feet,
abnormalities of gait and mobility, lack of coordination, and weakness.
R1's MDS (minimum data set), dated 3/14/24, notes R1's BIMS (brief interview of mental status) score was
5 out of 15. R1 required partial assistance with bed mobility. R1 required substantial assistance with
toileting, transfers, and bathing. Per CMS (Centers for Medicare and Medicaid Services) a BIMS score 0-7
notes severe cognitive impairment.
R1's care plan, initiated 3/8/24, notes R1 is at risk for falls related to gangrene left toes, unsteadiness on
feet, abnormalities of gait and mobility, lack of coordination, weakness, and reduced mobility.
R1's physical therapy evaluation, dated 3/8/24, notes R1 presents with balance deficits, body awareness
deficits, decreased static/dynamic balance, and strength impairments.
On 5/15/24 at 2:05 PM, V5 (Rehabilitation Director) stated R1 was receiving physical therapy from 3/8/24 4/9/24. V5 stated R1 was able to walk with a front wheeled walker and contact guard assistance. V5 stated
R1 was not able to walk without a walker. V5 stated R1 needed verbal cues for hand placement on walker
with ambulation.
On 5/15/24 at 2:30 PM, V4 CNA (certified nurse aide) stated V4 was working on the other wing of the
nursing unit. V4 stated V4 went onto the wing R1 resides on and was looking for the lift device. V4 stated V4
observed the lift device halfway down the hall near R1's room and retrieved it. V4 stated V4 heard
something as he was pushing the lift device near the nurses' station. V4 stated when he looked back, he
saw R1 on the floor by a resident's door. V4 stated he was not sure if was R1's room or not. V4 stated he
was not paying attention to the surroundings prior to R1's fall. V4 denied seeing a walker near R1.
On 5/15/24 at 2:45 PM, V3 RN (registered nurse) stated on 4/10 about 8:00 PM, V3 heard a commotion
and saw V4 CNA with R1. V3 stated R1 was laying on the floor halfway in another resident's room and
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
145982
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145982
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/17/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Citadel of Northbrook, The
3300 Milwaukee Ave.
Northbrook, IL 60062
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
halfway in hall. V3 stated V3 did not know R1 walked, R1 was usually in bed or wheelchair when V3 works.
V3 stated on day R1 was more confused than usual. V3 stated R1 was looking for her brother. V3 stated
prior to 4/10, R1 was alert and oriented x 1-2. V3 stated V3 was not informed by off-going nurse of R1's
increased confusion. V3 stated prior to the fall, R1 was sitting in wheelchair in her room. V3 denied seeing a
walker in R1's room or near R1 at time of fall.
On 5/16/24 at 1:30 PM, V8 NP (nurse practitioner) stated residents have dementia and are experiencing
hypoglycemia might not be able to tell staff how they are feeling. V8 stated with these residents must rely
more on what resident exhibits. V8 stated these residents will exhibit agitation and increased confusion. V8
stated R1's blood sugar was low on 4/10, it was 37. V8 stated she held R1's insulin to see if R1's agitation
and confusion would improve. V8 stated residents with dementia may also exhibit sundowning (increased
confusion and restlessness) in the evenings. V8 stated R1's dementia, hypoglycemia, and sundowning
contributed to R1's fall.
On 5/16/24 at 2:40 PM, V7 CNA stated V7 worked 3:00 PM -11:00 PM shift on 4/10/24. V7 stated R1 was
having more that confusion day. V7 stated earlier in shift, R1 was wandering on the nursing unit looking for
her brother. V7 stated R1 was able to self-propel in wheelchair. V7 stated before dinner V3 RN instructed V7
to bring R1 to her room. When questioned if R1 preferred to eat meals in her room rather than in the dining
room, V7 responded, No, it is just the routine. V7 denied R1 exhibiting any wandering behaviors prior to day.
V7 stated V7 was just finishing his dinner break when another CNA got him and informed him R1 fell. V7
stated R1 stated she was looking for her son, R1 heard his voice and thought he was in the other room. V7
stated after V3 assessed R1, V3 instructed V7 to put R1 in bed. V7 denied seeing a walker in R1's room or
near R1 at time of fall.
R1's hospital medical record, Hospital record, dated 4/10/24-4/13/24, notes x-ray of R1's right hip shows an
acute valgus (deformity in which an anatomical part is turned outward to an abnormal degree) impacted
fracture of the right femoral neck. No evidence of dislocation. Mild degenerative changes in the hips. On
4/11/24, R1 was taken to surgery for repair of fracture.
R1's medical record, dated 4/10/24 at 2:36pm, V6 LPN (licensed practical nurse) noted R1 has been
confused and agitated since yesterday (4/9/24).
R1's medical record, dated 4/10/24 at 2:45pm, V8 NP (nurse practitioner) notified by V6 LPN R1 has been
confused and agitated since yesterday evening. R1 seen in dining room. Confused. Believes her
sister/family members are in the room and need help. Needs frequent orientation as she is trying to get up.
Glucose 37 (normal range is 70-99) on laboratory results this morning; point of care glucose 75 at 6:00 AM.
Confusion likely related to hypoglycemia; will consider urinalysis if there is no improvement.
R1's medical record, dated 4/10/24 at 7:40 PM, V3 RN noted V3 was about to pass bedtime medications
when V3 found out from another CNA, V4, R1 was on the floor. Found out R1 was lying on her back in
another resident's room. Both upper and lower extremities extended. R1's wheelchair was in R1's room and
R1 walked alone going to the other resident's room. R1 was asked if she hit her head and she said yes but
it's not painful. No injuries noted except for a small scratch on R1's elbow. Range of motion of both upper
and lower extremities adequate. Physician was notified and ordered to send R1 to the hospital.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145982
If continuation sheet
Page 2 of 2