F 0602
Protect each resident from the wrongful use of the resident's belongings or money.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to protect a resident from misappropriation of
resident property when a staff member removed a resident's cellular telephone from the facility and later
disposed of the cellular telephone in a trash receptacle at a local park.
Residents Affected - Few
This applies to 1 of 3 residents (R1) reviewed for theft in the sample of 3.
Findings include:
The facility's final report to the State Survey Agency dated April 21, 2025 shows, Brief description of
incident: R1 family stated R1's cell phone is missing from facility. R1 unable to identify any staff member
that could be involved but an immediate search was completed. Disposition: R1's family called the facility
and stated they have a phone tracking application downloaded on R1's phone and they were notified that
R1's phone left the facility. R1's family retrieved the phone and returned it to R1. Upon interview with [V3]
(CNA-Certified Nursing Assistant), she stated she accidentally grabbed R1's phone. [V3] stated she
realized on her drive home that she had two phones and panicked. [V3] stated she was scared and threw
the phone into a trash can at a nearby park. [V3] acknowledges she should have returned the phone to the
facility, but she states she didn't know whose phone it was. [V3] apologized for her behavior
The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE] with multiple
diagnoses including, non-rheumatic aortic valve stenosis, difficulty walking, unsteadiness on feet, abnormal
gait, COPD (Chronic Obstructive Pulmonary Disease), asthma, diabetes, morbid obesity, atrial fibrillation,
congestive heart failure, heart disease, lymphedema, and osteoarthritis.
R1's MDS (Minimum Data Set) dated April 1, 2025 shows R1 is cognitively intact, requires setup assistance
with eating and oral hygiene, supervision with personal hygiene, partial/moderate assistance with
showering and lower body dressing, and substantial/maximal assistance with toilet hygiene, bed mobility,
and transfers between surfaces. R1 is occasionally incontinent of urine, and frequently incontinent of stool.
On April 28, 2025 at 10:03 AM, V1 (Administrator) said, [R1's] family had an app to track [R1's] cell phone.
The app showed the phone left our facility between 3:10 PM and 3:15 PM on April 20, 2025. I looked at
timecards and narrowed it down to who had just left the facility. The family tracked [R1's] cell phone to a
trash can at a park. They went and retrieved the cell phone from the garbage can. [V3] (CNA) claims that
she was burnt out and tired and she grabbed it and panicked and threw it out.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
146034
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146034
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pearl at the Tillers
4390 Route 71
Oswego, IL 60543
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0602
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
On April 28, 2025 at 10:15 AM, R1 was sitting on the side of his bed. R1 was holding a cellular telephone in
his hand. R1's cellular telephone had a heavy-duty, black protective case covering the telephone. R1 said
he has had the protective case for his telephone for many years. R1 said, On April 20, I set my cell phone
on my bedside table and went to lunch. When I came back, the cell phone was missing. I asked another
resident to call my cell phone so I could find it. He called the cell phone, and we could not hear it ringing, so
I knew it was missing. My family tracked the cell phone with the app on my phone and found it in a garbage
can at the park, about two or three miles from here, and returned it to me. They told the facility, and they
determined someone from here took my phone and then threw it away in the park a little while later. R1
continued to say he did not give anyone permission to use his cell phone.
On April 28, 2025 at 10:56 AM, V6 (Daughter of R1) said, on April 20, 2025 her niece called to say
Grandpa is missing from the nursing home. He is at some park close by. V6 continued to say the family did
some quick investigating and found R1 was safely in the facility but his cell phone had been taken from the
facility and then disposed of in the trash can at the local park. V6 said the facility did some investigating and
found a staff member had taken R1's cell phone from the facility.
On April 28, 2025 at 11:56 AM, V3 (CNA) said, It happened on a Sunday. I was overwhelmed and burned
out and I didn't have anything to eat, and I was not feeling good, and I was running from room to room. I put
the cell phone in my pocket. I didn't realize until I got home. It looked like my phone. My cell phone is black
like [R1's] but does not have a protective case on it. I didn't know whose it was or where it came from even
though, I had not been anywhere but work and my car to drive home. It would have been obvious that it was
from work. I can't explain it. We are not supposed to take anyone's personal things. I stopped at a park and
threw the cell phone in a garbage can. I should have returned the cell phone. I knew it had to be from work,
I just didn't know where it came from. I know what I did was wrong.
Facility documentation shows the local police department was notified. On April 28, 2025 at 6:42 PM, V7
(Police Officer) said he was the officer who responded to the call and investigated the incident. V7 said, [V3]
admitted taking the cell phone and said it was a combination of panic and lack of time. [V3] admitted she
threw the cell phone in the trash can. Had she just said she picked up the cell phone on accident and
returned it to him, she would have been fine, but when she deprived [R1] of his cell phone by throwing it in
the trash can, that shows intent to keep the phone from [R1].
The facility's undated Abuse Prevention Program - Policy shows, Residents have the right to be free from
abuse, neglect, exploitation, misappropriation of property or mistreatment. This includes but is not limited to
corporal punishment, involuntary seclusion, and any physical or chemical restraint not required to treat the
resident's medical symptoms. Definitions: Misappropriation of Resident Property means the deliberate
misplacement, exploitation, or wrongful temporary or permanent use of a resident's belongings or money
without the resident's consent.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146034
If continuation sheet
Page 2 of 2