F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, observation, and record review, the facility failed to turn and reposition 2 (R5 and R9) of 3
residents reviewed for activities of daily living in the sample of 13.
Residents Affected - Few
Findings Include:
1. R5's admission Record documented R5 was admitted to the facility on [DATE], with diagnoses including
Chronic Obstructive Pulmonary Disease, type 2 diabetes mellitus with diabetic chronic kidney disease,
acute and chronic respiratory failure, morbid obesity, hypertensive heart and chronic kidney disease with
heart failure, chronic diastolic congestive heart failure, chronic kidney disease, stage 3, diverticulitis, and
neuromuscular dysfunction of the bladder.
R5's Minimum Data Set (MDS), dated [DATE], documented a Brief Interview for Mental Status (BIMS) score
of 15, indicating R5 is cognitively intact. Section GG of R5's MDS documented R5 is dependent for toileting,
showers, upper and lower body dressing, and personal hygiene. Section GG goes on to document R5 is
dependent for rolling side to side.
R5's Care Plan (undated) has a focus area of, (R5) requires extensive assistance with ADL's (Activities of
Daily Living) rt (related to) reduced mobility, lack of coordination, impaired mobility and weakness.
Interventions documented include: bed mobility- two person physical assistance required, two person assist
for pulling resident up in bed, may require one or two person assist for repositioning in bed depending on
resident condition, assist to tum and reposition every 2 hours in bed and wheelchair, and mechanical lift
required.
On 03/11/2025 at 3:09 P.M., R5 stated she doesn't get ice water on a consistent basis. If certain staff do not
pass it in the morning, they just pass it in the afternoon. If (V8, Certified Nurse Assistant/CNA) is here she
makes sure we get ice water in the morning and at night. R5 stated last week, she went two days with no
fresh ice water. R5 stated when she turns her call light on, it takes anywhere from 15 minutes to two hours
to get it answered. R5 stated V2 (Director of Nursing) has told the staff they have to check on her every two
hours, and the staff are not. R5 stated V2 has written up staff three times for not checking on her every two
hours. R5 stated the facility is very short staffed. R5 stated V2 is never here when there are issues. R5
stated she is not getting her showers on weekends. R5 stated she is supposed to get showers on
Wednesday and Saturday, and didn't get her shower Saturday 03/08/2025. R5 stated they are short staffed
on weekends, so they don't have time for showers. R5 stated they have a shower aide who works Monday
through Friday 6 am to 2 pm. R5 stated the last 3 weeks have been worse with staffing. R5 stated a lot of
days, there are just two staff working, and she doesn't care what the schedule says. R5 stated she prefers a
shower not a bed bath. R5 stated when she can't have a shower, she won't refuse a bed bath, but last
weekend she did not get
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 9
Event ID:
146119
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
a shower because of staffing, so the night shift CNA gave her a quick bed bath. R5 stated she is supposed
to get two showers a week.
On 03/11/2025 at 3:20 P.M., V1 (Administrator) stated the facility does not have a staffing policy. V1 stated
they utilize the staffing calculator and the staffing guidelines. V1 stated the staff who are scheduled to work
the weekends are responsible for completing all tasks including showers. V1 stated staffing needs are
based on census and the staffing calculator. The calculator will give hours of staff needed per day based on
census. V1 stated the facility tries to staff 5 CNA's on day shift and 3 on night shift. V1 stated some of the
CNA's are 12-hour shifts and some are 8 hour shifts. V1 stated when the staff at 2 p.m. leave, they try to get
staff to come in and cover. V1 stated if they can't get anyone to cover, they have a CNA who works 5 pm to
midnight a few days a week, and they help at that time. V1 stated the MDS nurse's office is on the locked
unit. V1 stated he is often here till 6 -7 pm at night and helps the locked unit after 4:30 P.M. V1 stated he is
available Monday through Friday. V1 stated she has had a resident state she has waited longer than they
wanted to get a shower, but no resident has stated they have not gotten a shower to V1. V1 stated there
have been resident complaints on occasion about call light times.
On 03/11/2025 at 3:45 P.M., V2 (Director of Nursing) stated corporate cut the staffing the facility was using
because they said they were over staffed. V2 stated their PPD (Per Patient Day) was too high, and we had
to cut hours per the regional staff. V2 stated there have been issues on night shift with call ins and staff not
showing up. V2 stated she cannot find the shower sheets for 03/08/2025. V2 stated she is not sure why the
showers were not done. V2 stated she was unaware the residents did not get their showers on 03/08/2025.
V2 stated, I am not going to say that we don't need more staff, but it all depends on how many of the staff
are 8 hours and 12 hours. V2 stated between 2 pm and 6 pm if it gets busy, she has to help on the floor. V2
stated if the unit gets busy, the MDS nurse will help. V2 stated they try to get staff to cover, but if they can't
then she stays over and works. V2 stated R5 has voiced concerns in the past about certain CNA's that
would not provide the care that she wants. V2 stated one of those CNA's is no longer working at the facility.
V2 said staff were educated about checking on the residents at least every two hours and as needed.
The March 2025 Certified Nurse Assistant Day Shift Schedule documented on 03/08/2025 and 03/09/2025
there were two 12 hours shift CNA's on day shift and one 8 hour CNA on day shift.
A document titled Facility Shower Schedule documented R5 was to receive showers on Wednesdays and
Saturdays of every week.
2. R9's admission Record documents an admission date to the facility of 02/23/2022. Diagnoses listed are
sepsis, Chronic Obstructive Pulmonary Disease, type 2 diabetes mellitus, hypothyroidism, hyperkalemia,
benign prostatic hyperplasia, epilepsy, obstructive and reflux uropathy, gout, essential hypertension, chronic
kidney disease stage 3, sleep apnea, and depression.
R9's Minimum Data Set (MDS), with a date of 01/06/2025, documented a Brief Interview for Mental Status
(BIMS) of 04, indicating R9 is severely impaired cognitively. Section GG of the same MDS documented R9
is dependent for toileting, dressing, and rolling left to right in bed.
R9's Care Plan (undated) documents a focus area of self-care deficit as evidenced by: needs assistance
with activities of daily living related to impaired mobility. Interventions documented include: Assist to turn
and reposition every two hours in bed and wheelchair and bed mobility-two person physical assistance
required.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 2 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
On 03/12/2025 the following intermittent observations were made of R9:
Level of Harm - Minimal harm
or potential for actual harm
9:09 A.M. R9 was observed laying on his back in the middle of the bed. There were no pillows or wedges in
the bed positioning R9.
Residents Affected - Few
10:23 A.M. R9 was laying in the same position on his back in the middle of the bed with no pillows
positioning him to one side or the other.
11:47 A.M. R 9 was laying is the same position on his back with no pillows observed positioning R9.
12:32 P.M. R9 was laying on his back in the middle of the bed. There were no pillows observed
repositioning him to his left or right side.
1:37 P.M. R9 was laying on his back in the middle of the bed.
2:40 P.M. R9 was laying on his back in the middle of the bed.
3:53 P.M. R9 was laying on back in bed no position change. There were no pillows observed in the bed for
positioning R9.
On 3/13/25 the following intermittent observations were made of R9:
8:51 A.M. R9 was on his back in the middle of the bed.
9:57 A.M. R9 was on his back.
10:44 A.M. R9 was on back in the middle of the bed.
11:36 A.M. R9 was on back in the middle of the bed.
12:21 P.M. R9 was observed to be on his back in the middle of the bed.
1:46 p.m. R9 was observed to be laying on his back in bed.
3:14 P.M. R9 was in same position, on his back. There were no pillows or wedge in the bed repositioning
R9.
On 03/12/2025 at 1:58 P.M., V2 (Director of Nursing) stated it is her expectation for all residents to be
turned and repositioned every two hours or as needed, even if they are on hospice.
On 03/13/2025 at 3:20 P.M., V7 (Certified Nurse Assistant) stated she thinks she repositioned R9 at some
point after 2:00 P.M. today, but is not sure what time she actually turned R9. V7 stated they are supposed to
do bed checks every 2 hours.
On 03/13/2025 at 3:48 P.M., V11 (Regional Nurse) was made aware R9 had been observed every hour for
the last two days in the same position. V11 stated they should do bed checks every 2 hours.
The facility policy titled ADL Support, with a revision date of 05/02/2023, documented, Residents
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 3 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
will be provided with care, treatment, and services as appropriate to maintain or improve their ability to
carry out activities of daily living. Residents who are unable to carry out activities of daily living
independently will receive the services necessary to maintain good nutrition, grooming, and personal and
oral hygiene.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 4 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in
charge on each shift.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, observation, and record review, the facility failed to ensure sufficient staff were scheduled /
available to provide timely care to meet the resident's needs. This failure has the potential to affect all 47
residents residing at the facility.
Findings Include:
1. R5's admission Record documented R5 was admitted to the facility on [DATE], with diagnoses including
Chronic Obstructive Pulmonary Disease, type 2 diabetes mellitus with diabetic chronic kidney disease,
acute and chronic respiratory failure, morbid obesity, hypertensive heart and chronic kidney disease with
heart failure, chronic diastolic congestive heart failure, chronic kidney disease, stage 3, diverticulitis, and
neuromuscular dysfunction of the bladder.
R5's Minimum Data Set (MDS), dated [DATE], documented a Brief Interview for Mental Status (BIMS) score
of 15, indicating R5 is cognitively intact. Section GG of R5's MDS documented R5 is dependent for toileting,
showers, upper and lower body dressing, and personal hygiene. Section GG goes on to document R5 is
dependent for rolling side to side.
R5's Care Plan (undated) has a focus area of, (R5) requires extensive assistance with ADL's (Activities of
Daily Living) rt (related to) reduced mobility, lack of coordination, impaired mobility and weakness.
Interventions documented include: bed mobility- two person physical assistance required, two person assist
for pulling resident up in bed, may require one or two person assist for repositioning in bed depending on
resident condition, assist to tum and reposition every 2 hours in bed and wheelchair, and mechanical lift
required.
On 03/11/2025 at 3:09 P.M., R5 stated she doesn't get ice water on a consistent basis. If certain staff do not
pass it in the morning, they just pass it in the afternoon. If (V8, Certified Nurse Assistant/CNA) is here she
makes sure we get ice water in the morning and at night. R5 stated last week she went two days with no
fresh ice water. R5 stated when she turns her call light on, it takes anywhere from 15 minutes to two hours
to get it answered. R5 stated V2 (Director of Nursing) has told the staff they have to check on her every two
hours, and the staff are not. R5 stated V2 has written up staff three times for not checking on her every two
hours. R5 stated the facility is very short staffed. R5 stated V2 is never here when there are issues. R5
stated she is not getting her showers on weekends. R5 stated she is supposed to get showers on
Wednesday and Saturday, and didn't get her shower Saturday 03/08/2025. R5 stated they are short staffed
on weekends, so they don't have time for showers. R5 stated they have a shower aide who works Monday
through Friday 6 am to 2 pm. R5 stated the last 3 weeks have been worse with staffing. R5 stated a lot of
days there are just two staff working, and she doesn't care what the schedule says. R5 stated she prefers a
shower not a bed bath. R5 stated when she can't have a shower, she won't refuse a bed bath, but last
weekend she did not get a shower because of staffing, so the night shift CNA gave her a quick bed bath.
R5 stated she is supposed to get two showers a week.
2. R9's admission Record documents an admission date to the facility of 02/23/2022. Diagnoses listed are
sepsis, Chronic Obstructive Pulmonary Disease, type 2 diabetes mellitus, hypothyroidism, hyperkalemia,
benign prostatic hyperplasia, epilepsy, obstructive and reflux uropathy, gout, essential hypertension, chronic
kidney disease stage 3, sleep apnea, and depression.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 5 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
R9's Minimum Data Set (MDS), with a date of 01/06/2025, documented a Brief Interview for Mental Status
(BIMS) of 04, indicating R9 is severely impaired cognitively. Section GG of the same MDS documented R9
is dependent for toileting, dressing, and rolling left to right in bed.
R9's Care Plan (undated) documents a focus area of self-care deficit as evidenced by: needs assistance
with activities of daily living related to impaired mobility. Interventions documented include: Assist to turn
and reposition every two hours in bed and wheelchair and bed mobility-two person physical assistance
required.
On 03/12/2025 the following intermittent observations were made of R9:
9:09 A.M. R9 was observed laying on his back in the middle of the bed. There were no pillows or wedges in
the bed positioning R9.
10:23 A.M. R9 was laying in the same position on his back in the middle of the bed with no pillows
positioning him to one side or the other.
11:47 A.M. R 9 was laying is the same position on his back with no pillows observed positioning R9.
12:32 P.M. R9 was laying on his back in the middle of the bed. There were no pillows observed
repositioning him to his left or right side.
1:37 P.M. R9 was laying on his back in the middle of the bed.
2:40 P.M. R9 was laying on his back in the middle of the bed.
3:53 P.M. R9 was laying on back in bed no position change. There were no pillows observed in the bed for
positioning R9.
On 3/13/25 the following intermittent observations were made of R9:
8:51 A.M. R9 was on his back in the middle of the bed.
9:57 A.M. R9 was on his back.
10:44 A.M. R9 was on back in the middle of the bed.
11:36 A.M. R9 was on back in the middle of the bed.
12:21 P.M. R9 was observed to be on his back in the middle of the bed.
1:46 p.m. R9 was observed to be laying on his back in bed.
3:14 P.M. R9 was in same position, on his back. There were no pillows or wedge in the bed repositioning
R9.
On 03/12/2025 at 1:58 P.M., V2 (Director of Nursing) stated it is her expectation for all residents to be
turned and repositioned every two hours or as needed, even if they are on hospice. V2 stated
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 6 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
the staff know and have a bed check routine in order to make sure all residents are turned when they are
supposed to be.
On 03/11/2025 at 3:20 P.M., V1 (Administrator) stated the facility does not have a staffing policy. V1 stated
they utilize the staffing calculator and the staffing guidelines. V1 stated the staff who are scheduled to work
the weekends are responsible for completing all tasks including showers. V1 stated staffing needs are
based on census and the staffing calculator. The calculator will give hours of staff needed per day based on
census. V1 stated the facility tries to staff 5 CNA's on day shift and 3 on night shift. V1 stated some of the
CNA's are 12-hour shifts and some are 8 hour shifts. V1 stated when the staff at 2 p.m. leave, they try to get
staff to come in and cover. V1 stated if they can't get anyone to cover, they have a CNA who works 5 pm to
midnight a few days a week, and they help at that time. V1 stated the MDS nurse's office is on the locked
unit. V1 stated he is often here till 6 -7 pm at night and helps the locked unit after 4:30 P.M. V1 stated he is
available Monday through Friday. V1 stated she has had a resident state she has waited longer than they
wanted to get a shower, but no resident has stated they have not gotten a shower to V1. V1 stated there
have been resident complaints on occasion about call light times.
On 03/11/2025 at 3:45 P.M., V2 (Director of Nursing) stated corporate cut the staffing the facility was using
because they said they were over staffed. V2 stated their PPD (Per Patient Day) was too high, and we had
to cut hours per the regional staff. V2 stated there have been issues on night shift with call ins and staff not
showing up. V2 stated she cannot find the shower sheets for 03/08/2025. V2 stated she is not sure why the
showers were not done. V2 stated she was unaware the residents did not get their showers on 03/08/2025.
V2 stated, I am not going to say that we don't need more staff, but it all depends on how many of the staff
are 8 hours and 12 hours. V2 stated between 2 pm and 6 pm if it gets busy, she has to help on the floor. V2
stated if the unit gets busy, the MDS nurse will help. V2 stated they try to get staff to cover, but if they can't
then she stays over and works. V2 stated R5 has voiced concerns in the past about certain CNA's that
would not provide the care that she wants. V2 stated one of those CNA's is no longer working at the facility.
V2 said staff were educated about checking on the residents at least every two hours and as needed.
On 03/11/2025 at 12:15 P.M., V5 (Licensed Practical Nurse) stated, Today is a good day with staffing. It is
not every day that we have this many Certified Nurse Assistants working.
On 03/11/2025 at 12:30 P.M., V6 (Certified Nurse Assistant) stated, Back on the locked unit, there are two
CNA's and one nurse. At 4 P.M. the other CNA leaves and at 4:30 P.M. the nurse leaves. V6 stated it leaves
her by herself to care for all 14 residents. V6 stated she cannot get to the residents in a timely manner.
On 03/12/2025 at 9:11 A.M., V7 (Certified Nurse Assistant) stated the staffing level in the facility is terrible.
V7 stated on the schedule today she is the only CNA after 2 P.M. for the north and south halls. V7 stated
there are 29 residents on the north and south halls. V7 stated there is no way she can provide the
appropriate care to all 29 residents, especially with all the residents who require two person assist. V7
stated this has been a problem since she started less than two months ago. V7 stated, The staffing issues
and being left by yourself is why they can't keep help. V7 stated she was unable to complete showers on
03/08/2025 due to the staffing levels.
On 03/12/2025 at 9:18 A.M., V3 (Certified Nurse Assistant) stated she is on the schedule for 6am - 2 pm.
V3 stated she works 6am - 2 pm, and was not aware the staffing sheet says that she was staying until 6
p.m. V3 stated she was leaving at 2 p.m. today. V3 stated V8 (Certified Nurse Assistant)
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 7 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
was supposed to do showers today, but is working the floor due to a CNA quitting. V3 stated last weekend,
she was the only staff member on the locked unit from 6 am to 2 pm, V3 stated the staffing on the weekend
is worse than during the week. V3 stated she was not able to do any showers on the locked unit because
she was the only staff member on the unit. V3 stated she is not able to provide the care to all the residents.
On 03/12/2025 at 9:23 A.M., V8 (Certified Nurse Assistant) stated the facilities staffing level is poor. V8
stated, No matter how short we are, I do my best to provide the care that all the residents need. After 2
P.M., there is lower staffing and usually they do not let anyone stay over. V8 stated she will stay over
occasionally. V8 stated she was supposed to be the shower aide, but a CNA quit, so she is working the
floor today. V8 stated she typically only works Monday - Friday. V8 stated what she hears from the residents
is that they do not receive showers on weekends.
On 03/12/2025 at 3:55 P.M., V10 (Licensed Practical Nurse) stated, Staffing is a huge issue. The issue is
more on north and south halls versus the locked unit. V10 said she always offers to stay over and help, and
most of the time I get told no. V10 stated she is leaving at 4:30pm and she isn't sure who is taking over. V10
stated they sent the transportation aide back to the locked unit and pulled V6 (CNA). V10 stated there are 2
CNA's, 2 nurses, and a transportation aide covering the 47 residents. V10 stated at 4:30 P.M., the north hall
nurse is usually responsible for the entire building. V10 stated that is a lot with the acuity they have. V10
stated she makes sure the residents on the locked unit are taken care of. V10 stated staffing was cut
because they were told they were over on their PPD. V10 stated they are not staffing the building how it
should be. V10 stated last night, there were two nurses on night shift. V10 stated they did that because
there are surveyors in the building.
On 03/13/2025 at 9:07 A.M., V2 stated staffing agency employees started last night in the building. V2
stated she just got approval. V2 stated with the agency staff, they are able to have four Certified Nurse
Assistants on night shift.
On 03/13/2025 at 3:14 P.M., V5 (Licensed Practical Nurse) stated, After 2 pm today, it is only (V7, Certified
Nurse Assistant) and an agency CNA, who's first day in the building is today. V5 stated they do the best
they can when they are left like this. V5 stated she helps a lot on the floor when there are just two CNA's.
V5 stated another CNA was supposed to stay over, but she did not, so she will be getting written up.
On 03/12/2025 at 2 P.M. ,surveyor observed there to be one certified nurse assistant on the north / south
hall with 30 residents. V6 was observed working on the north hall with V7. V10 was observed to be on the
locked unit and the transportation aide was back on the locked unit to assist V10.
On 03/12/2025 at 2:30 P.M., V10 stated V6 was pulled from the locked unit, and V10 was sent to the locked
unit to cover for V6 being pulled to the north hall.
The facility document titled Grievance Summary, dated 01/15/2025, under category, the call bell response
time was documented. Under grievance details it documents, Residents voiced concern of call bell
response time mainly in evenings and nights during the resident council meeting. Summary of actions
taken: discussed with all shifts importance of timely call light response. Ads placed for more CNA's for
evening / night coverage.
The March 2025 Certified Nurse Assistant Day Shift Schedule documented on 03/08/2025 and 03/09/2025
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 8 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
there were two 12 hours shift CNA's on day shift and one 8 hour CNA on day shift.
Level of Harm - Minimal harm
or potential for actual harm
The March 2025 Certified Nurse Assistant Night Shift Schedule documented on 03/02/2025 two CNA's
from 6 P.M. to 6 A.M. The same schedule also documents on 03/05/2025 and 03/06/2025 there were two
CNA's scheduled from 6 P.M. to 6 A.M. and a third CNA scheduled from 5 P.M. until 12 A.M.
Residents Affected - Many
The Facility Assessment (undated) documented under the section titled Staffing and Staff Assignments no
staffing data. The entire section is left blank. Also attached to this section is a blank staffing calculator. V1
stated that she didn't realize she had to put numbers in the facility assessment for how much staff they use
on each shift and daily.
The facility Resident Matrix, dated 03/11/2025, documented there were 47 residents residing at the facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 9 of 9