F 0690
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate
catheter care, and appropriate care to prevent urinary tract infections.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to change an indwelling urinary catheter per physician's
orders for 1 of 3 residents (R1) reviewed for urinary catheters in a sample of 16.
Findings include:
R1's admission Record documents an admission date of 11/23/22, with diagnoses including chronic kidney
disease, benign lipomatous neoplasm of kidney, and neuromuscular dysfunction of the bladder.
R1's Minimum Data Set, dated [DATE], documents R1 has a Brief Interview for Mental Status (BIMS) score
of 15, indicating R1 is cognitively intact. Section H, Bladder and Bowel, documents R1 was indwelling
urinary catheter.
R1's Care Plan documents a Focus area with an initiation date of 6/8/23 of: High Risk for Urinary Tract
Infection due to: Indwelling Catheter. Documented interventions include Change catheter and drainage bag
per MD orders with an initiation date of 6/8/23.
R1's Order Summary Report, with a print date of 6/17/25, documents an order of, Catheter: 18 FR (french)
Coude catheter with 10cc (cubic centimeter) balloon Dx (diagnosis) Neuromuscular Dysfunction of Bladder;
change once monthly and PRN (as needed) one time a day every 28 day(s) for infection prevention, with an
order date of 6/16/25.
R1's Treatment Administration Record (TAR) for April, May, and June 2025 documents an order, dated
3/28/25, to change catheter once monthly and PRN. There is no documentation on the April, May, and June
2025 TAR's indicating R1's catheter was changed.
R1's Progress Note's in the Electronic Health Record (EHR), dated 3/28/25, documents, Nurse received
N.O. (new order) to insert an 18 Fr 10ml (milliliter) coude catheter d/t (due to) res. (resident) catheter
coming out c (with) balloon intact. Nurse inserted c no resistance felt and no c/o (complaints of) pain or
discomfort at this time. Catheter patent and drng (draining). There was no documentation in R1's EHR
documenting R1's catheter was changed since 3/28/25.
On 6/16/25 at 10:47 AM, R1 stated she had not had her indwelling urinary catheter changed since 3/28/25.
On 6/17/25 at 10:55 AM, V13 (Medical Doctor/MD) stated his expectations for the facility would be to
change R1's indwelling urinary catheter as ordered. V13 stated that means he would expect the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
146119
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
indwelling urinary catheter to be changed monthly from March 28th.
Level of Harm - Minimal harm
or potential for actual harm
On 6/16/25 at 2:38 PM, V2 (Director of Nurses/DON) stated indwelling urinary catheters should be changed
as ordered by the medical doctor. V2 stated R1's doctor's orders are for R1's indwelling urinary catheter be
changed every month.
Residents Affected - Few
On 6/17/25 at 12:55 PM, V1 (Administrator) stated if the medical doctor's order states the indwelling urinary
catheter should be changed every thirty days, then it should be changed every thirty days. V1 stated, As the
old saying goes, if it wasn't documented it wasn't done, but facility administration would call all the nurses to
check and make sure if it was done and just forgotten to document it.
On 6/17/25 at 2:17pm, V2 stated he had called all the nursing staff, and was unable to find a nurse that had
changed R1's indwelling urinary catheter in the past two months. V2 stated R1's indwelling urinary catheter
was changed on the evening of 6/16/25 by V12 (Registered Nurse/RN), and the doctor was notified it was
the first time R1's indwelling urinary catheter had been changed in over two months.
On 6/17/25 at 12:04 PM, V12 stated she changed R1's indwelling urinary catheter on the evening of June
16th at request of V2.
On 6/17/25 at 12:03 PM, V11 (RN) stated she has been on leave since April 13th, but before that, she
doesn't remember changing an indwelling urinary catheter on R1.
On 6/17/25 at 2:11PM, V17 (Licensed Practical Nurse/LPN) stated indwelling urinary catheters should be
changed as ordered by the physician. V17 stated she had never changed R1's indwelling urinary catheter.
V17 stated she doesn't know the last time R1's indwelling urinary catheter was changed.
On 6/17/25 at 11:00 AM, V7 (RN) stated she doesn't remember changing an indwelling urinary catheter on
R1 in the past two months.
On 6/17/25 at 11:04 AM, V10 (LPN) stated she doesn't remember changing an indwelling urinary catheter
on R1 in the past two months.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in
charge on each shift.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to provide sufficient staffing to ensure resident
care needs are met. This failure has the potential to affect all 47 residents living in the facility.
The findings include:
1. R1's admission Record, dated 06/17/25, documents an admission date of 11/23/2022, with diagnoses in
part of type 2 diabetes mellitus, morbid obesity, chronic obstructive pulmonary disease, chronic kidney
diseases, and chronic diastolic (congestive) heart failure.
R1's Minimum Data Set (MDS), dated [DATE], documents in Section C a Brief Interview for Mental Status
(BIMS) score of 15 which indicates R1 is cognitively intact. Section GG documents eating as setup and
clean-up assistance, and toileting, personal hygiene, and showering as dependent.
R1's Care Plan, with a revision date of 04/07/23, documents a focus area of R1's requires extensive
assistance with ADL's (Activities Daily Living) r/t (related to) reduced mobility, lack of coordination, impaired
mobility and weakness.
On 06/16/25 at 10:47AM, R1 stated she believes the facility is short of staff. R1 stated everyone at the
facility keeps quitting. R1 said at nighttime, all they have is one helper a lot of times, and she needs two
staff to assist her at times with positioning. R1 said sometimes it takes over an hour for staff to answer the
call light, but other times only 15 minutes. R1 said the longer wait time is usually in the evening and on the
weekend.
2. R3's admission Record, dated 06/17/25, documents an admission date of 04/29/25, with diagnoses in
part of traumatic subdural hemorrhage, chronic obstructive pulmonary disease, type 2 diabetes, history of
falling, and other intervertebral disc degeneration.
R3's MDS, dated [DATE], documents in Section C a BIMS score of 13 which indicates R3 is cognitively
intact. Section GG documents R3 is independent with most ADL functions.
R3's Care Plan, with a revision date initiated of 04/29/25, documents a focus area of needs assistance with
ADL'S related to [SIC].
On 06/16/25 at 11:10AM, R3 stated the facility does not have enough staff in the evening and on the
weekends. R3 stated he doesn't require much assistance from staff, but he can tell they don't have hardly
any workers in the evening or on the weekend most of the time.
3. R4's admission Record, dated 06/17/25, documents an admission date of 02/25/25, with diagnoses in
part of type 2 diabetes mellitus, hypertension, diverticulosis, other chronic pain, and unspecified
osteoarthritis.
R4's MDS, dated [DATE], documents in Section C a BIMS score of 14, which indicates R4 is cognitively
intact. Section GG documents R4 is dependent with toileting, showers, dressing, and personal hygiene.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
R4's Care Plan, with a revision date of 03/27/25, documents a focus area of R4 needs assistance with
ADL's related to unsteadiness on feet, other abnormalities of gait and mobility, other lack of coordination,
ataxia.
On 06/16/25 at 10:33AM, R4 stated the facility is short of staff. R4 said sometimes the facility only has
maybe one or two CNA's (Certified Nurse Assistants) show up to work. R4 said they have even had some
staff walk out. R4 said sometimes you have to wait for an hour for someone to answer your call light to get
changed. R4 said weekends and midnight and evening shift is when she has to wait the longest.
4. R5's admission Record, dated 06/17/25, documents an admission date of 04/28/25, with diagnoses in
part of type 2 diabetes mellitus, chronic respiratory failure, other lack of coordination, neuromuscular
dysfunction of bladder, other chronic pain, other kyphosis, and unspecified urinary incontinence.
R5's MDS, dated [DATE], documents in Section C a BIMS score of 14, which indicates R5 is cognitively
intact. Section GG documents R5 is Set-up and clean up assist with eating, dependent with toileting, and
substantial/maximal assistance with showering.
R5's Care Plan, with a revision date of 06/04/25, documents a focus area of needs assistance with ADL's
related to displacement of internal fixation device of vertebrae, major depressive disorder, kyphosis
cervicothoracic region.
On 06/16/25 at 10:40AM, R5 stated it takes the staff sometimes two hours to answer the call light. R5 said
on averag,e it doesn't take them that long to answer the call light, but sometimes she can be left for quite
some time. R5 said the facility has a problem with keeping good staff.
5. R6's admission Record, dated 06/17/25, documents an admission date of 05/19/22, with diagnoses in
part of type 2 diabetes mellitus, fibromyalgia, morbid obesity, unspecified dementia, and chronic pain
syndrome.
R6's MDS, dated [DATE], documents in Section C a BIMS score of 14, which indicates R6 is cognitively
intact. Section GG documents R6 requires set-up and clean-up assistance with eating, toileting, dressing,
and personal hygiene, and requires substantial/maximal assistance with showering.
R6's Care Plan, with a revision date of 03/27/25, documents a focus area of R6 has Self-Care deficit as
evidenced by needs assistance with ADL's, dementia, contusion, psychological needs.
On 06/16/25 at 11:08AM, R6 stated it takes staff sometimes 30-45mins to answer a call light. R6 said night
shift is the worst for being short of staff.
6. R10's admission Record, dated 06/17/25, documents an admission date of 12/06/21, with diagnoses in
part of inflammatory polyarthropathy, other chronic pain, morbid obesity, chronic kidney disease, urinary
incontinence, and vitreous degeneration.
R10's MDS, dated [DATE], documents in Section C a BIMS score of 14, which indicates R10 is cognitively
intact. Section GG documents R10 requires setup and clean-up assistance with eating, is dependent with
toileting, lower body dressing, and personal hygiene, and requires substantial/maximal assistance with
showering.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
R10's Care Plan, with a revision date of 12/20/21, documents a focus area of Self-care deficit evidenced
by: needs assistance with ADL's related to chronic pain, COPD (Chronic Obstructive Pulmonary disease)
and gait imbalance.
On 06/16/25 at 10:18AM, R10 stated evening shift is short of staff, and she said it takes a long time for staff
to answer the call lights.
7. R11's admission Record, dated 06/17/25, documents an admission date of 06/24/21, with diagnoses in
part of atherosclerosis, hypertension, osteoarthritis, and hypothyroidism.
R11's MDS, dated [DATE], documents in Section C a BIMS score of 10, which indicates R11 has
moderately impaired cognition. Section GG documents R11 requires set-up and clean-up assistance with
eating, supervision and touching assistance with toileting, and partial/moderate assistance with showering.
R11's Care Plan, with a revision date of 03/27/25, with a focus area of R11 has a self-care deficit that may
vary throughout the day and requires staff assistance with ADL' S related to weakness, unspecified
abnormalities of gait and mobility, unsteadiness on feet.
On 06/16/25 at 10:25AM, R11 stated the facility is short of staff in the evening and on the weekends.
8. R12's admission Record, dated 06/17/25, documents an admission date of 05/20/25, with diagnoses in
part of cerebral palsy, narcolepsy, myotonic muscular dystrophy, and left bundle branch block.
R12's MDS, dated [DATE], documents in Section C a BIMS score of 15, which indicates R12 is cognitively
intact. Section GG documents R12 requires set-up and clean-up assistance with eating and
partial/moderate assistance with toileting, showering, dressing, and personal hygiene.
R12's Care Plan, with a revision date of 05/22/25, documents a focus area of needs assistance with ADL's
related to cerebral palsy, unspecified myotonic muscular dystrophy.
On 06/16/25 at 10:00AM, R12 stated the facility could use more help, especially on evening and midnights.
On 06/16/25 at 1:31PM, V3 (Certified Nurse Assistant/CNA) stated she believes the facility is short of staff
as far as CNA's. V3 stated it is hard to do rounds every 2 hours. V3 stated she doesn't feel that they give the
best care to the resident because they are short of staff. V3 said the staff is much shorter on night shift. V3
said they are supposed to have one CNA on the locked unit, and three CNA's on the regular hall for every
shift.
On 06/16/25 at 1:50PM, V4 (CNA) stated she does believe that facility is short of staff in relation to CNA's.
V4 said the facility does not have enough staff to care for the resident properly. V4 said that sometimes they
have enough staff, but not all the time, most of the time they are short of staff. V4 said that only maybe two
days a week they are fully staffed.
On 06/16/25 at 2:09PM, V14 (CNA) stated the facility is short of staff most shifts, but it is worse on evening
shift and sometimes on the weekend. V14 said he always tries to get all the resident care done to the best
of his ability. V14 said sometimes he can't get all the showers done that he is
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146119
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Haven on the River
320 South 2nd Street
Grayville, IL 62844
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
supposed to have completed.
Level of Harm - Minimal harm
or potential for actual harm
On 06/17/25 at 8:42AM, V8 (CNA) stated the facility is short of staff. V8 said that today was her day off and
they asked her to come in because they needed help for several days in a row, because you guys
(Surveyors) are here. V8 said the weekends are where they are the shortest of staff, especially Sundays. V8
stated showers don't get done, because they don't have enough staff. V8 said they don't have enough staff
to be able to provide appropriate care to the residents. V8 said they should have at least 3 CNA's on the
regular hall every day, and most of the time they don't.
Residents Affected - Many
On 06/17/25 at 11:04AM, V10 (Licensed Practical Nurse/LPN) stated short staffing is causing the resident
to have to wait longer to receive care that they need.
On 06/17/25 at 12:55PM, V1 (Administrator) stated the facility does not have any staffing problems. V1
stated the facility does use agency to pick up shifts if needed. V1 stated she has been trying to lean away
from using agency as much. V1 said she believes the facility has enough staff to cover care needs. V1
stated the CNA's work 12-hour shifts, and they have four CNA's on day shift, along with 2 nurses and a
activity aid that works the dementia unit. V1 said there are two nurses on day shift until 5:00PM, then there
is one nurse until 7:00AM. V1 said on evening into night shift they have 3 CNA's and one nurse. V1 said
there has been evening into night shift on a couple of days they only had one nurse and two CNA's for the
entire facility. V1 said she thinks that the residents would still be able to get proper care if the right staff are
working. V1 stated the facility does not have a policy on staffing.
On 06/17/25 at 2:11PM, V17 (LPN) stated she feels the facility is short of staff at times. V17 said times
when they only have two aides in the building on nights that they try to give the resident the care they need,
but it's very hard to get done.
On 06/17/25 at 2:17PM, V2 (Director of Nursing/DON) stated he believes the facility has enough staff to be
able to care for the residents on a day-to-day basis. V2 said he believes when they have two CNA's and one
nurse on nights they are able to care for the residents properly. V2 said it is difficult, but doable. V2 said they
are always working on trying to improve on staffing.
The Facility Assessment, dated 04/01/2,5 documents under total number needed of FTE (Full Time
Employees) on average or range documents Licensed Nurse providing direct care as 2.67 (FTE) per day,
Nurse Aides as 8 (FTE) per day.
The daily assignment for 06/02/25 documents from 6PM to 6AM 1 nurse and 2 CNA's.
The daily assignment for 05/27/25 documents from 6PM to 6AM 1 nurse and 2 CNA's.
The facility Midnight Census Report, dated 6/16/25, documents there are 47 residents residing in the
facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146119
If continuation sheet
Page 6 of 6