F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and records review, the facility failed to assist one resident (R1) of three reviewed in a sample of
three with communication and access to services inside and outside the facility. This failure resulted in R1
not getting his social security card.
Findings include:
R1's current face sheet documents R1's medical conditions to include but not limited to: type 2 diabetes
mellitus with diabetic chronic kidney disease, chronic kidney disease, stage 3 unspecified, acquired
absence of right/left leg below knee, unspecified combined systolic (congestive) and diastolic (congestive)
heart failure. MDS (Minimum Data Set) section C -Cognitive Function dated [DATE], documents R1's Brief
Interview for Mental Status (BIMS) as 15/15 indicating R1 has intact cognitive function.
On 05/17/2025, at 10:06 AM, R1 was observed laying in bed awake. R1 was alert, oriented to person,
place, time, and situation. R1 stated he applied for his Social Security (SS) card about four weeks ago, but
he has not yet received it. R1 stated he wanted to go to social security administration offices and follow up
on his SS card. R1 called the senior citizen bus company for transportation to take him to SS offices but the
facility told him he cannot go alone and that the facility would assist him. R1 stated to date no one in the
facility has assisted him in following up with his SS card. R1 stated he needs his SS card to apply for
housing and financial assistance.
On 05/17/2025, at 12:40 PM, V7 (Business Office Manager) stated if R1 has applied for his social security
card, the facility has not received it yet. V7 stated V9 (Psychiatric Rehabilitation Services Coordinator
(PRSC) come to the admissions office a few weeks ago in April (Cannot remember date) and was talking to
V10 (Admissions Director). V10 mentioned that R1 wanted to go to social security office to get a social
security card. V7 stated V10 told V9 that R1 did not have to go to the Social Security office to apply for his
social security card because he can do it at the facility through the phone. V7 stated she did not follow up
after that conversations and does not know if R1 was assisted with applying for or following up on his social
security card. V7 stated a social security card is used for identification purposes for various things. If R1
was asking for assistance getting it, he should have been assisted by the facility. V7 stated when a resident
comes to the facility all their identification including a social security card is uploaded in their electronic
medical record. V7 stated R1 does not have a social security card uploaded in his electronic medical record
and if R1 was assisted with getting his card, it could have been uploaded into his medical records. V7 state
she, V9 and V10 could have assisted R1 in following up on his SS card.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
146164
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
146164
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Community Care Nursing Center
4314 South Wabash Avenue
Chicago, IL 60653
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
On 05/17/2025, V10 (Admissions Director) via V9's phone stated a few weeks ago (Cannot remember the
date) she was informed by V9 (Psychiatric Rehabilitation Services Coordinator -PRSC) that R1 wanted to
go to social security office to get a Social Security card. V10 stated she told V9 that R1 did not have to go to
the social security office to apply for the card and he (R1) can come down to her (V10's) office. V10 can
help R1 call Social Security and apply by phone. V10 stated R1 did not come down to the office and she did
not follow up with R1.
On 05/17/2025, at 1:38 PM, V9 (Psychiatric Rehabilitation Services Coordinator -PRSC) stated she does
not remember the exact day, but it might have been between 28 and 30th of April when R1 told her he
needed to apply for a social security card. V9 stated the social services department assists residents with
getting documents such social security cards and Identification cards (IDs). V9 stated she does not know
why R1 needed his social security card, and she did not document her conversation with R1. V9 further
stated R1 has not been assisted with applying for his social security card and she was planning on taking
R1 to the social security office with another resident but did not provide a date when R1's visit to social
security office was scheduled. V9 she had documented on her personal notes on paper to assist R1 but not
in his progress notes in in electronic health record. V9 was unable to show in her note book any note
referring to her conversation with R1 and any documentation she had scheduled an appointment to take
him (R1) to social security office. During the interview as surveyor was talking to V9, she (V9) was observed
trying to write R1's initials in her notebook to show she had spoken to him. V9 was using a blue pen to write
R1's initial in her notebook and her notes that were already written were in black ink.
On 05/17/2025, at 3:05 PM, V1 (Administrator) stated he was not aware R1 needed to apply for new social
security card. V1 stated if R1 had asked staff for assistance getting his social security card, staff should
have assisted R1 either to apply by phone or to go to social security offices because the facility has a bus
to transport residents to appointments. V1 stated V7, V9 and V10 should have assisted R1 with getting his
SS card. V1 stated V9 had scheduled to take R1 to the social security office with another resident but V1
was not able to provide any documentation between R1 and V9 discussion or R1's appointment to SS
office.
Review of R1's progress notes do not document R1's appointment to SS office for SS card needs
Facility Policy titled Resident Rights dated 3/31 documents:
-The facility will meet with resident to attempt to resolve any issues in a timely matter.
-The resident will be provided resources to assist them in exercising their rights.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
146164
If continuation sheet
Page 2 of 2