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Inspection visit

Health inspection

JENNINGS TERRACECMS #1461971 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

146197 01/28/2025 Jennings Terrace 275 South Lasalle Aurora, IL 60505
F 0585 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to respond to a resident's (R1) family representative billing concern. This applies to 1 of 3 residents (R1) reviewed for grievances. The findings include: R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE] and discharged on 2/18/2024. On 1/28/2025 at 11:35 AM, V5 (R1's Family Member) said that on 9/20/2024 he contacted the facility after reviewing R1's billing for the months of April through June 2023 (from over a year earlier) when R1's family was paying out of pocket after R1 was approved for public aid. V5 said he notified V1 (Administrator) and V2 (Business of Manger/BOM) of his billing grievance regarding R1's credit due. V5 said he felt the facility was not responding promptly to his grievance. V5 said he then contacted V3 (Ombudsman) to help him find a resolution with the facility. On 1/28/2025 at 11:00 AM, V3 (Ombudsman) said she contacted V1 and V2 on 12/13/2024 to assist V5 with his grievance but was unsuccessful. V3 said the facility failed to provide V5 with a response to his grievance and stopped responding to her on 12/26/2024. On 1/28/2025 at 8:30 AM, V2 (BOM) said V5 (R1's Family Member) contacted her in October 2024 regarding R1's billing. V2 said she stopped responding to V5's emails after V3 (Ombudsman) became involved in December 2024. V2 said the facility confirmed the total amount that was due to R1's family on 1/01/2025. V2 was unable to provide a reason for why V5 and V3 were not contacted to provide them with an update regarding the grievance and the money owed to R1. R1's [NAME] Statement dated 1/01/2025 showed the facility acknowledged that R1's family was due a refund credit for R1's stay from 4/04/2023 through 2/18/2024. The email correspondence from V5 (R1's Family Member) to the facility, showed a total of 130 days had passed without V5 receiving a resolution to his billing grievance filed on 9/20/2024. The email correspondence from V3 (Ombudsman) to the facility, showed the facility failed to provide a resolution to V5's billing grievance and stopped responding on 12/26/2024. Page 1 of 2 146197 146197 01/28/2025 Jennings Terrace 275 South Lasalle Aurora, IL 60505
F 0585 Level of Harm - Minimal harm or potential for actual harm The facility's Grievance policy dated 11/28/2016, said Policy: The facility will make prompt efforts to resolve grievances that the resident may have. Grievances are taken seriously and will be subject to the procedure listed below. Procedure: 1. All residents will be notified of their right to file grievances whether it be orally or written, or anonymously. The resident will have access to contact information of the grievance official of the facility and know a reasonable timeframe for completing the review of the grievance . Residents Affected - Few 146197 Page 2 of 2

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Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0585GeneralS&S Dpotential for harm

    F585 - Grievances

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

FAQ · About this visit

Common questions about this visit

What happened during the January 28, 2025 survey of JENNINGS TERRACE?

This was a inspection survey of JENNINGS TERRACE on January 28, 2025. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at JENNINGS TERRACE on January 28, 2025?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grie..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

SourceView on CMS Care Compare

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Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.