F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, resident and staff interviews, record review, and review of the facility policy, the facility failed to
ensure the residents had a homelike environment. This affected three (#22, #23,and #24) of four residents
reviewed for homelike environment. The facility census was 72.1. Review of the medical record for Resident
#22 revealed a re-admission on [DATE]. Diagnoses included chronic obstructive pulmonary disease and
seizures. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident
#22 had severe cognitive impairment.Observation and interview on 08/14/25 at 8:45 A.M. of Resident #22's
bathroom revealed a sink with a built in soap dispenser holder without a soap container in the holder. There
was not any soap or paper towels available. Interview on 08/14/25 at 8:45 A.M. with Resident #22 stated
she ambulates with one assist to the restroom. Resident #22 stated to wash his hands, the Certified
Nursing Aide (CNA) would have to get a washcloth and soap from outside of the room. Resident #22 stated
to dry his hands he would have to use a towel if no paper towels were available. Interview on 08/14/25 at
8:51 A.M. with Housekeeper #159 revealed if a resident does not have hand soap in the bathroom, they
would immediately replace it. Housekeeper #159 stated at times the delivery truck does not show up with
products and they run short. Interview on 08/14/25 at 11:10 A.M. with Plant Operations Director (POD)
#102 confirmed Resident #22 did not have hand soap or paper towels available. 2. Review of the medical
record for Resident #23 revealed an admission on [DATE]. Diagnoses included fracture of left femur and
chronic obstructive pulmonary disease. Review of the admission Minimum Data Set (MDS) assessment
dated [DATE] revealed Resident #23 was cognitively intact. Interview on 08/14/25 at 8:23 A.M. with
Resident #23 revealed the soap dispenser in her room did not work. Resident #23 stated she spoke to
Housekeeping Director (HD) #121 without result. Resident #23 stated she had to purchase her own hand
soap due to the facility not providing it for her. Resident #23 stated she was unable to use the sink that was
by the entrance door to her room due to being in a wheelchair and not being able to reach the soap
dispenser. Observation on 08/14/25 at 8:30 A.M. of Resident #23's bathroom revealed a sink that had a
built in soap dispenser. The soap dispenser was empty and difficult to push down. Their were no paper
towels available. Interview on 08/14/25 at 8:51 A.M. with Housekeeper #159 revealed if a resident does not
have hand soap in the bathroom, they would immediately replace it. When asked why Resident #23 did not
have any soap available, Housekeeper #159 stated that was the old dispensers and were unsure if they
had soap to fit it. Housekeeper #159 stated at times the delivery truck does not show up with products and
they run short. Interview on 08/14/25 at 11:10 A.M. with Plant Operations Director (POD) #102 confirmed
Resident #23 did not have soap or paper towels available in the bathroom. 3. Review of the medical record
for Resident #24 revealed an admission on [DATE]. Diagnoses included acute osteomyelitis and end stage
renal disease. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed
Resident #24 was cognitively
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
365101
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365101
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Spring Creek Nursing and Rehabilitation Center LLC
401 N Broadway St
Green Springs, OH 44836
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
intact. Observation and interview on 08/14/25 at 8:40 A.M. revealed Resident #24's bedroom had a sink
when you walk into the room. The sink had tape on it with a piece of paper that read out of order. In
Resident #24's bathroom, there was a wash basin in the sink filled to the top with water that was leaking
from the sink, overflowing onto the floor. There was no hand soap or paper towels available in the
bathroom. Resident #24 stated he was unsure how long it had been since the sink when entering the room
was out of order. Resident #24 said if he needed his hands washed, the Certified Nursing Assistant (CNA)
would have to use a washcloth with bar soap. Resident #24 stated staff use a towel to dry his hands.
Interview on 08/14/25 at 8:51 A.M. with Housekeeper #159 revealed if a resident does not have hand soap
in the bathroom, they would immediately replace it. Housekeeper #159 stated at times the delivery truck
does not show up with products and they run short. Interview on 08/14/25 at 10:43 A.M. with the HD #121
confirmed every resident bathroom should have soap and water. Interview on 08/14/25 at 11:10 A.M. with
Plant Operations Director (POD) #102 confirmed Resident #24 did not have a working sink in the room,
and was unsure how long it had been out of order. Review of the facility's undated policy titled
Housekeeping Standards revealed housekeeping is to assist in delivering the highest quality care possible
by being the primary care-givers of the environment. This is accomplished by providing and maintain a
clean, safe and healthy environment including personal hygiene items. This deficiency represents
non-compliance investigated under Complaint Number 2565440.
Event ID:
Facility ID:
365101
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365101
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Spring Creek Nursing and Rehabilitation Center LLC
401 N Broadway St
Green Springs, OH 44836
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review and staff interview, the facility failed to develop a care plan based on Resident #23's
medical needs. This affected one (#23) of one resident reviewed for care plans. The facility census was
72.Review of the medical record for Resident #23 revealed an admission on [DATE]. Diagnoses included
type I diabetes mellitus (DM). Review of the admission Minimum Data Set (MDS) assessment dated [DATE]
revealed Resident #23 was cognitively intact. Review of Resident #23's physician orders dated 06/05/25
revealed an order for insulin aspart injection solution 100 units (u) per milliliter (ml). Inject 100 units
subcutaneously as needed for type I DM, administered through insulin pump. Review of the care plan for
Resident #23 dated 06/25/25 revealed there was no care plan developed for Resident #23's diagnosis of
type I DM, use of insulin for DM and management of Resident #23's insulin pump. Interview on 08/14/25 at
8:30 A.M. with Resident #23 revealed there have been times when she has low blood sugars and required
staff to give her snacks to help bring her sugar up. Interview on 08/14/25 at 2:14 P.M. with Registered Nurse
(RN) #620 revealed Resident #23 has stated that her sugar was low and RN #620 will give her snacks. RN
#620 confirmed there was no documentation of times when Resident #23's sugar was low, nor were there
orders to monitor. RN #620 verified there was no care plan in place pertaining to how to care for Resident
#23's insulin pump or manage her type I DM. Interview on 08/14/25 at 2:28 P.M. with Director of Nursing
(DON) confirmed Resident #23 did not have a care plan outlining her type I DM care. This was an incidental
finding discovered during the course of the complaint investigation.
Event ID:
Facility ID:
365101
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365101
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Spring Creek Nursing and Rehabilitation Center LLC
401 N Broadway St
Green Springs, OH 44836
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0919
Make sure that a working call system is available in each resident's bathroom and bathing area.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, resident and staff interviews, and review of the facility policy, the facility failed to
ensure the resident's call devices were functioning in their bathroom and/or bedrooms and failed to ensure
the residents had accessibility and/or functionality of call devices in the shower rooms. This affected three
(#22, #23, and #24) of five residents reviewed for call lights and had the potential to affect the residents
who utilize the showers on first and third floor. The facility census was 74.1. Observation and interview on
08/14/25 at 8:45 A.M. revealed Resident #22's bathroom call light did not work. Resident #22 stated he
would just wait for staff to come back after he was toileted. He could not recall if he used his call light or not.
Interview on 08/14/25 at 11:10 A.M. with Plant Operation Director (POD) #102 confirmed Resident #22's
bathroom call light did not work. 2. Observation and interview on 08/14/25 at 8:30 A.M. revealed Resident
#23's bathroom call light was in the pulled position and the light was not functioning. Interview on 08/14/25
at 8:30 A.M. with Resident #23 revealed sometime in July she was in the bathroom and pulled the call light
and it did not work. Resident #23 stated she sat on the toilet for over an hour. During that time, she said she
yelled out for help and someone came and helped her. Interview on 08/14/25 at 11:10 A.M. with Plant
Operation Director (POD) #102 confirmed the call light in Resident #23's bathroom did not work. POD #102
stated the bathroom call systems function on batteries, and if the batteries die there was no way to know.
POD #102 stated sometimes the wiring in the call systems fry the wiring and do not allow the batteries to
function for more than a day. 3. Observation on 08/14/25 at 8:40 A.M. in Resident #24's room revealed his
bedside call light and bathroom call light were not working. Observation on 08/14/25 at 8:48 A.M. of the one
west hall shower room revealed two call lights in the shower room did not function when pulled.
Observation on 08/14/25 at 12:30 P.M. of the third-floor bathroom revealed there was no call light in the
area of the shower. There was a call light on the opposite side of the wall next to the wash basin and one
approximately ten feet from the shower that did not have a pull cord. Interview on 08/14/25 with Plant
Operation Director (POD) #102 confirmed Resident #24's bedroom call light and bathroom call light did not
work, the one west bathroom call lights. POD #102 confirmed the third floor bathroom did not have a call
light readily available in the shower and furthermore the call lights that were in the bathroom did not work.
Review of the policy titled Answering the Call Light dated March 2021 revealed periodically as needed staff
should explain and demonstrate the use of the call light to residents. Staff should be sure the call light is
plugged in and functioning at all times. Some residents may not be able to use their call light. Be sure to
check on these residents frequently. Report all defective call lights to the nurse supervisor promptly. This
deficiency represents non-compliance investigated under Complaint Number 2565440.
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365101
If continuation sheet
Page 4 of 4