F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to and the facility must promote and facilitate resident self-determination through
support of resident choice.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, resident interview, staff interview, and review of the facility policy, the facility failed to provide
showers per resident preference. This affected one (Resident #73) of three residents reviewed for personal
hygiene and bathing. The facility census was 86.
Findings include:
Review of the medical record for Resident #73 revealed an admission date of 03/24/23 with diagnoses
including fracture of left tibia, bipolar disorder, schizophrenia, and anxiety disorder.
Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #73 was cognitively
impaired and required extensive assistance of one staff with personal hygiene and was totally dependent
on staff assistance with bathing. Resident was coded negative for the presence of behavioral symptoms
including rejection of care.
Review of the care plan dated 03/24/23 revealed Resident #73 had an activities of daily living (ADL)
self-care performance deficit and required assistance with ADLs. Interventions included the following:
assistance required with ADLs may fluctuate based on time-of-day, mood, pain, or fatigue, adjust and
document as indicated, report significant changes to charge nurse, identify tasks/events that cause
frustration. provide assistance as needed, observe and anticipate resident's needs: thirst, food, body
positioning, pain, toileting needs, place call light within reach, remind resident to call for assistance if
cognitively intact, resident has poor safety awareness, praise all efforts at self-care.
Review of the bathing records for Resident #73 for the previous 04/04/23 to 05/04/23 revealed resident did
not receive a shower twice weekly as per her preference. Staff provided Resident #73 with a shower on
04/14/23, and she did not receive her next shower until 04/21/23. Staff provided Resident #73 with a
shower on 04/24/23, and she did not receive her next shower until 05/01/23.
Review of the nurse progress notes for Resident #73 dated 04/04/23 to 05/04/23 revealed there was no
documentation of refusal of care or rationale for not providing twice weekly showers to the resident.
Interview on 05/04/23 at 11:14 A.M. with Resident #73 confirmed the resident's preference was for staff to
assist her with a shower twice weekly, and her shower days were Monday and Friday. Resident #73
confirmed that she often received only one shower per week.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
365196
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365196
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/04/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Healthcare Center
5501 Verulam
Cincinnati, OH 45213
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Interview on 05/04/23 at 11:20 A.M. with Registered Nurse (RN) #420 confirmed Resident #73 was
supposed to receive showers twice weekly on Monday and Friday. RN #420 confirmed Resident #73
required staff assistance with showers and did not have a behavior of refusing showers.
Interview on 05/04/23 at 3:40 P.M. with the Administrator confirmed Resident #73's bathing records did not
show the resident was bathed twice weekly.
Review of the facility's undated policy titled Routine Resident Care revealed routine resident care was
defined as care that was not necessarily medically or clinically based but necessary for quality of life
promoting dignity and independence as appropriate. Routine resident care included assisting with bathing.
This deficiency represents non-compliance investigated under Complaint Number OH00142159.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365196
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365196
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/04/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Healthcare Center
5501 Verulam
Cincinnati, OH 45213
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
Based on record review, observation, family and resident interview, staff interview, and review of the facility
policy, the facility failed to ensure a clean and comfortable environment for residents. This affected one
(Resident #72) of three residents sampled for dignity and respect. The facility census was 86.
Findings include:
Review of the medical record for Resident #72 revealed an admission date of 04/10/23 with diagnoses
including diabetes mellitus (DM), schizoaffective disorder, and chronic obstructive pulmonary disease
(COPD).
Review of the Minimum Data Set (MDS) assessment for Resident #72 dated 04/17/23 revealed the resident
was cognitively intact, was coded negative for the presence of behavioral symptoms including rejection of
care and required supervision and set up help of staff with activities of daily living (ADLs.)
Observation and interview on 05/04/23 at 11:17 A.M. of Resident #72's room revealed in the center of
resident's bed sheets there was a large area, approximately 12 inches by four inches in diameter, of a dried
brown substance on the sheets. Resident #72 was out of bed and ambulating throughout the room.
Resident #72 stated he had diarrhea sometime in the middle of the night, early morning hours on 05/04/23.
Resident #72 confirmed he told the staff and asked them to change his sheets and they said they would do
so, but no one had been in to change his bed linens.
Interview on 05/04/23 at 11:18 A.M. with Resident #73, resident's roommate and spouse confirmed
Resident #72 had diarrhea during the night and the stain on his sheets was dried feces. Resident #73
confirmed staff said they would come in and change his bed linens, but they hadn't done so.
Interview on 05/04/23 at 11:20 A.M. with Registered Nurse (RN) #420 confirmed there was a large brown
stain in the center of Resident #72's bed linens which appeared to be dried feces. RN #420 confirmed she
was unaware of this concern, and she would send someone in to change his linens.
Review of the facility policy titled Infection Control Practices for Laundry and Linens, dated 02/24/22,
revealed employees will handle linens in a way that cleans and sanitizes the laundry to reduce and prevent
the spread of infectious microorganisms.
Review of the facility's undated policy titled Routine Resident Care revealed routine resident care was
defined as care that was not necessarily medically or clinically based but necessary for quality of life
promoting dignity and independence as appropriate. Routine resident care included providing care for
incontinence and personal care needs.
This is an incidental finding discovered during the course of this complaint investigation.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365196
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365196
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/04/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Healthcare Center
5501 Verulam
Cincinnati, OH 45213
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, observation, resident interview, staff interview, and review of the facility policy, the facility
failed to assist residents who required assistance with personal hygiene with the removal of unwanted facial
hair. This affected one (Resident #73) of three residents reviewed for personal hygiene and bathing. The
facility census was 86.
Residents Affected - Few
Findings include:
Review of the medical record for Resident #73 revealed an admission date of 03/24/23 with diagnoses
including fracture of left tibia, bipolar disorder, schizophrenia, and anxiety disorder.
Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #73 was cognitively
impaired and required extensive assistance of one staff with personal hygiene and was totally dependent
on staff assistance with bathing.
Review of the care plan dated 03/24/23 revealed Resident #73 had an activities of daily living (ADL)
self-care performance deficit and required assistance with ADLs. Interventions included the following:
assistance required with ADLs may fluctuate based on time-of-day, mood, pain, or fatigue, adjust and
document as indicated, report significant changes to charge nurse, identify tasks/events that cause
frustration. provide assistance as needed, observe and anticipate resident's needs: thirst, food, body
positioning, pain, toileting needs, place call light within reach, remind resident to call for assistance if
cognitively intact, resident has poor safety awareness, and praise all efforts at self-care.
Review of the bathing records for Resident #73 revealed Resident #73 received her last shower on
05/01/23.
Review of the nurse progress note for Resident #73 dated 05/04/23 at 11:38 A.M. revealed the resident told
nurse she wanted a shower later today and wanted her chin hairs to be shaved because they were irritating
for her.
Observation and interview on 05/04/23 at 11:14 A.M. of Resident #73 revealed the resident had multiple
long white hairs growing from her chin which were approximately one fourth of an inch long. Resident #73
stated she had long hairs growing from her chin which she found irritating and uncomfortable, and she
didn't like the way they looked. Resident #73 stated she was embarrassed about the chin hairs, and no one
had offered to shave them or otherwise assist her with removing them.
Interview on 05/04/23 at 11:20 A.M. with Registered Nurse (RN) #420 confirmed Resident #73 had long
hairs growing from her chin which the resident was unable to remove per self.
Review of the facility's undated policy titled Routine Resident Care revealed routine resident care was
defined as care that was not necessarily medically or clinically based but necessary for quality of life
promoting dignity and independence as appropriate. Routine resident care included assisting with personal
care.
This deficiency represents non-compliance investigated under Complaint Number OH00142159.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365196
If continuation sheet
Page 4 of 4