F 0804
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Level of Harm - Minimal harm
or potential for actual harm
Based on record review, observation, staff interview, and review of the facility policy the facility failed to
ensure residents received a mechanical soft textured diet as ordered. This affected three (Residents #14,
#30, and #32) of three residents with orders for a mechanical soft diet. The facility census was 65.
Residents Affected - Few
Findings include:
Review of the facility menu for the lunch meal on 11/08/23 revealed the lunch entrée for that date
was a turkey and cheese sandwich.
Review of the dietary spreadsheet signed by the facility dietitian for the lunch entrée on 11/08/23
revealed residents with physician order for a mechanical soft diet should receive a scoop of ground turkey
and two slices of bread.
Observation of the lunch service line on 11/08/23 from 11:15 A. M. to 12:20 P. M. revealed the staff
prepared a scoop of ground turkey as the entrée from Residents #14, #30, and #32,
facility-identified residents with orders for mechanical soft diet. Residents #14, #30, and #32 did not receive
bread with the meal as specified per the dietary spreadsheet.
Interviews on 11/08/23 at 12:20 P.M. with Dietary Manager (DM) #100 confirmed the facility did not serve
bread to residents on a mechanical soft diet and did not offer a substitute for the bread to meet the nutrient
value of the lunch served to Residents #14, #30, and #32 on 11/08/23.
Review of the facility policy titled Diet Order Policy dated 07/27/20 revealed the DM will utilize a tray card
identification system to ensure that each resident receives his or her diet as ordered.
Review of the facility policy titled Mechanical Soft Diet undated revealed foods that are difficult to chew are
replaced with foods altered into a form that can be easier to chew. Bread/starches include well moistened
bread and fat and oils, including a slice of cheese.
Review of the facility policy titled Mechanically Altered Diet Changes dated 10/01/23 revealed kitchen staff
should check recipes and dietary spreadsheets prior to each meal and pay close attention to resident diet
cards /tickets when serving food.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
365228
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365228
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/08/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wilmington Nursing & Rehab
75 Hale Street
Wilmington, OH 45177
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observations, staff interview, and review of the facility policy the facility failed to store, prepare,
distribute, and serve food under sanitary conditions. This had the potential to affect all 65 residents residing
in the facility.
Findings include:
1. Observation of the kitchen on 11/07/23 from 9:00 A.M. to 9:41 A.M. with Dietary Manager #100 revealed
the following concerns:
Observation of the four tray line warmers revealed the water under each bin the water was milk- like in color
withfloating white particles. One of the bins had dried food on the sides of the bin.
Observation of the shelves directly underneath the serving area revealed there food particles, a dirty scoop,
a bottle of syrup, crumbled aluminum file and a plastic bin containing non-kitchen items.
Observation of the plate warmer on the left side revealed the outside of the warmer was dirty with food
particles, fingerprints, and an identified dry white substance near the top of the warmer.
Observation of the outside of the microwave oven revealed the handle was covered with a dry crusty like
substance, and the door window had fingerprints and dried food on it. There were salt crystals scattered
over the top of the microwave.
Observation of the counter/work area revealed there was a bottom shelf with food particles on it, a plastic
serving tray with two quarter size brown spots on it. There was also a plastic serving tray with 15 covered
bowls of dry cereal which were not dated.
Observation of the to of the coffee pot revealed a plastic bin with 10 individual sealed coffee packets. The
plastic bin had coffee grounds all over the bottom with one loose coffee filter.
Observation of the stand-alone side by side refrigerator revealed two thermometers inside with a
temperature of 57 degrees Fahrenheit. The refrigerator contained the following items: 38 small cartons of
chocolate health shakes, 96 cups of grape juice, 20 small cups of strawberry yogurt, 10 pre-poured cups of
lemonade covered with no date, 12 pre-poured cups of tea covered with no date, two bottles of Gatorade, a
can of soda and a bottle of an energy drink belonging to the facility staff.
Observation of the clean dish area revealed a four-shelf unit with boxes of juices on the top shelf and clean
dishes on the lower shelves. On the floor around the left front leg of the shelf there was a white bath towel
with blue stains all over it.
Observation of the walk-in cooler revealed the following food items: a tub of 15 hardboiled eggs shelled and
covered with no date, a tray of 12 small bowls of fruit cobbler covered with no date, a tray with three bowls
of pudding covered with no date.
Interview on 11/08/23 at 9:42 A.M. with DM #100 confirmed all of the concerns identified during the tour.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365228
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365228
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/08/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wilmington Nursing & Rehab
75 Hale Street
Wilmington, OH 45177
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
2. Observation on 11/08/23, at 11:26 A. M. revealed Maintenance Director (MD) #170 walked past the prep
area as [NAME] #120 was preparing turkey and cheese sandwiches. MD #170 was not wearing a hair net
or a ball cap while in the kitchen.
Interview on 11/08/23 at 11:26 A.M. with MD #170 confirmed he was not wearing a hair net or ball cap
while in the kitchen.
3. Observation on 11/08/2023, at 12:10 P. M. revealed Housekeeper #180 walked into the kitchen without a
hair net leaned against the food preparation table while Dietary Aide (DA) #118 was preparing lunch and
asked for a cup of coffee. Staff gave Housekeeper #180 a cup of coffee and she exited the kitchen.
Interview on 11/08/23 at 12:15 P.M. with DA #118 confirmed Housekeeper #180 entered the kitchen food
prep area without a hairnet while food was being prepared.
Review of the facility policy titled Food Preparation and Handling Policy dated 01/05/23 revealed all cold
meat salads, poultry salads, egg salads, cream filled pastries and other potential hazardous foods should
be prepared from chilled products and refrigerated below 41 degrees Fahrenheit immediately after
preparation. Leftovers must be dated, labeled, covered, and stored in the refrigerator. The kitchen would be
clean, neat, and orderly.
Review of the facility policy titled Freezers and Refrigerators dated 06/09/21 revealed all refrigerator and
frozen foods must be appropriately dated to ensure proper rotation by the expiration date. Refrigerators and
freezers would be kept clean, free of debris and cleaned with sanitizing solution on a scheduled basis and
more often as necessary.
This deficiency represents non-compliance investigated under Complaint Number OH00146856.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365228
If continuation sheet
Page 3 of 3