F 0550
Level of Harm - Minimal harm
or potential for actual harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS
SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY.
Residents Affected - Few
Based on medical record review, review of facility investigation, staff interviews and review of facility policy,
the facility failed to ensure a resident was provided dignity and respect. This affected one (#62) of four
residents reviewed for dignity and respect. The facility census was 65.
Findings include:
Review of the medical record for Resident #62 revealed and admission date of 08/01/23. Diagnoses
included cerebral infarction (stroke), type II diabetes, Chronic Obstructive Pulmonary Disease (COPD),
Alzheimer's disease, emotional lability, depression, and anxiety.
Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/18/23, revealed Resident #62 had
severely impaired cognition. The resident required extensive assistance of one to two staff for bed mobility,
transfers, and ambulation. Review of behavior and mood revealed Resident #62 had a behavior of yelling
out, cursing, and crying.
Review of the plan of care dated 10/18/23 revealed Resident #62 exhibited behaviors related to medical
diagnoses; Alzheimer's disease, dementia with behavioral disturbance, depression, anxiety as evidenced
by verbal behaviors of frequently yelling out, cursing at others, racial slurs, and inappropriate language.
Other behaviors included spitting on staff, refusal of medications, and non-compliance with care.
Interventions included to intervene as necessary to protect the rights and safety of others, approach/speak
in a calm manner, divert attention, remove from situation and take to alternate location as needed, minimize
potential for the resident's disruptive behaviors by offering tasks which divert attention, and, if reasonable,
discuss the resident's behavior and explain/reinforce why behavior is inappropriate and/or unacceptable to
the resident.
Review of a nursing progress note dated 10/09/23 at 3:10 P.M. revealed a concern was brought to the
Director of Nursing (DON) and Administrator on 09/30/23 related to the resident and caregivers working
relationship and the relationships effect on resident's current behaviors. The concerned party alleged
caregivers were laughing and mocking the resident during an episode of her behaviors, causing the
resident to become hysterical. The concern was related to a belief that staff was not handling resident's
behaviors appropriately. A call was placed to Resident #62's daughter. The resident's daughter confirmed
many of the behaviors exhibited by the resident had been happening for years. Resident #62 had a long
history of yelling and screaming during care and would make statements surrounding suicidal ideations
with no active plan. Resident #62 had orders to follow-up with psychiatric
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
365277
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365277
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bradford Place Care Center
1302 Millville Avenue
Hamilton, OH 45013
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
services. Resident #62 had been heard using inappropriate speech towards her caregivers, refusing care
and combativeness during care. The resident's daughter believed the resident was in an adjustment period
and needed more time to get familiar and accepting of her new environment. The resident's daughter
shared some helpful tips with nursing management to help manage Resident #62's current behaviors. She
also suggested taking the resident outside in the sunshine, or letting the resident sit and look out the
window. The resident's daughter stated she would bring in a radio and resident's favorite music to help calm
resident when agitation is noted. State Tested Nurse Aides (STNA)/Caregivers have been educated and
in-serviced on ways of interacting and communicating with Alzheimer and dementia residents. Nursing
management will continue to assess and monitor interactions between caregivers and residents.
Interview on 10/31/23 at 11:30 A.M. with the Administrator and Director of Nursing (DON) confirmed they
initiated an investigation immediately upon being made aware of an allegation of staff laughing at Resident
#62. The Administrator confirmed staff were congregated at the nurse's station and laughing about
Resident #62 calling them names but the staff denied laughing at Resident #62.
Interview on 11/01/23 at 2:00 P.M. of Activities Director (AD) #166 revealed on 09/29/23, she exited the
elevator onto the fourth floor of the facility, where Resident #62 resided. AD #166 stated she observed staff
laughing and Resident #62 was crying. AD #166 stated she approached Resident #62, assisted her with
calming down, and took the resident to her room.
As a result of the incident, the facility took the following actions to correct the deficient practice by 10/09/23:
•
On 09/30/23, the DON and Administrator initiated an investigation based on reports staff were laughing at
Resident #62.
•
Interviews of the residents on the unit were completed with no areas of concern identified.
•
Staff members were in-serviced on communicating and caring for dementia residents.
•
Staff members were required to complete on-line education for communicating and caring for dementia
residents.
•
Resident #62's medication review was completed and medication adjustments were made.
•
Continuous monitoring is being done by the DON, with no new deficient practice identified.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365277
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365277
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bradford Place Care Center
1302 Millville Avenue
Hamilton, OH 45013
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
This deficiency represents non-compliance investigated under Master Complaint Number OH00147436,
Complaint Number OH00147434, and Complaint Number OH00147088.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365277
If continuation sheet
Page 3 of 3