F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
Based on medication storage observation, medical record review, staff interview, and review of a facility
policy, the facility failed to ensure controlled substances and narcotic medication were disposed of in a
timely manner. This affected four (#30, #88, #91, and #92) of four residents reviewed for disposition of
controlled substances and narcotics upon discontinuation of orders or discharge. The facility census was
96.
Findings include:
1. Observation of the controlled substance drawer of the Whitney Way medication cart on 10/31/23 at 8:12
A.M. with Licensed Practical Nurse (LPN) #200 revealed Resident #88 had 55 pills of the nerve pain
medication Lyrica in 25 milligram (mg) doses located in the drawer.
Interview with LPN #200 during the observation on 10/31/23 at 8:12 A.M. verified Resident #88's Lyrica in
the medication cart, and stated the Director of Nursing (DON) and unit managers are the only staff
members permitted to remove a resident's controlled medications from the medication carts when the
orders are discontinued or the resident discharges from the facility.
2. Observation of the controlled substances drawer of the Mckinley and Grant medication cart on 10/31/23
at 8:28 A.M. with LPN #23 revealed Resident #91 had six pills of the narcotic pain medication oxycodone
instant release in five (5) mg doses; Resident #91 had 61 pills of Lyrica in 50 mg doses and 22 pills of the
narcotic pain medication Dilaudid in two (2) mg doses; and Resident #30 had 20 pills of Dilaudid in 2 mg
doses, nine (9) pills of the narcotic pain medication Percocet in 5-325 mg doses, and eight (8) pills of
Percocet in 7.5-325 mg doses in the controlled substance drawer.
Review of Resident #91's medical record revealed the resident was discharged from the facility on
09/25/23.
Review of Resident #92's medical record revealed the resident was discharged from the facility on
10/16/23.
Review of Resident #30's medical record revealed a physician order dated 09/25/23 discontinuing the
ordered Dilaudid, and an ordered dated 10/07/23 discontinuing the Percocet orders.
Interview with the DON on 10/31/23 at 8:54 A.M. stated she had been without a unit manager and usually
goes through all the narcotic drawers twice a month. The DON confirmed she had no time to review the
controlled substance drawers recently to be able to remove narcotics and controlled substance medications
for destruction. The DON confirmed Resident #30, Resident #88, Resident #91, and Resident
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
365284
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365284
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Crestwood Care Center
225 W Main Street
Shelby, OH 44875
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
#92 all had narcotic medications in the controlled substance drawers that should have been removed from
storage and destroyed. Further interview with the DON confirmed the most recent date the facility disposed
of controlled and narcotic medications was on 08/31/23.
Review of the facility's controlled substance policy, dated 08/20, revealed disposition is documented in the
facility's drug destruction log or similar form. All controlled substances remaining in the facility after a
resident has been discharged or an order discontinued are disposed of in the facility by the DON and
consultant pharmacist (or other licensed person). Controlled substances remaining in the facility after the
order has been discontinued or the resident has been discharged are retained in the facility in a securely
locked area with restricted access until destroyed in accordance with facility policy and state regulations.
Accountability records for discontinued controlled substances are maintained with the unused supply until it
is destroyed or disposed of, and then stored for five years or as required by applicable law or regulation.
The consultant pharmacy or designee routinely monitors controlled substance storage, records, and
expiration dates during routine medication storage inspections.
This deficiency represents non-compliance investigated under Master Complaint Number OH00147657.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365284
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365284
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Crestwood Care Center
225 W Main Street
Shelby, OH 44875
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0809
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and
requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to
eat at non-traditional times or outside of scheduled meal times.
Based on resident interview, staff interview, medical record review, review of food committee minutes, and
policy review, the facility failed to ensure snacks were available in the evening and at bed time. This had the
potential to affect all 96 residents. The facility census was 96.
Findings include:
Interview with [NAME] #800 on 10/23/23 at 9:11 A.M. confirmed residents receiving snacks on the second
shift was an ongoing issue. [NAME] #800 stated she and the day shift staff pass snacks at 10:00 A.M., and
set up the snack cooler for the second shift snack pass at 3:00 P.M. prior to leaving for the day. [NAME]
#800 stated more often then not the snack cooler was not touched. [NAME] #800 stated she, the Dietary
Manager, and the Administrator have been trying to resolve the issue for months with little success.
Interview with the Administrator on 10/23/23 at 9:29 A.M. revealed she was aware of the afternoon snack
passing issue.
Interview with Registered Dietician (RD) #801 on 10/23/23 at 9:34 A.M. revealed she was aware of the
afternoon snack passing issue.
Interview with Resident #1 on 10/23/23 at 11:42 A.M. revealed snacks are not available in the afternoon.
Interview with Resident #2 on 10/23/23 at 11:44 A.M. revealed she rarely had seen any snacks available.
Interview with Resident #3 on 10/23/23 at 11:51 A.M. stated there were never snacks available in the
afternoon.
Interview with Resident #4 on 10/23/23 at 11:54 A.M. revealed he had not seen any snacks after 3:00 P.M.
for a while.
Interview with Resident #5 on 10/23/23 at 11:58 A.M. revealed he wished he could have a snack every
once in awhile after dinner, and was unaware of any snack availability.
Review of the food committee meeting minutes from 08/23/23 revealed the committee indicated they did not
get snacks.
Review of the policy titled, Snacks, dated 09/01/17, revealed snack and beverages will be provided as
identified in the individual plans of care. Bedtime snacks will be provided for all residents. Additional snacks
and beverages will be available upon request for all residents who want to eat at non-traditional times.
This deficiency represents non-compliance investigated under Complaint Number OH00147617.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365284
If continuation sheet
Page 3 of 3