Health inspection·August 1, 2022

F 0550 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to provide a dignified dining service for residents. This affected four (Residents #66, #64, #14 and #37) of seven resident reviewed for dining service dignity. The census was 73. Findings include: During observation on 07/25/22 at 12:22 P.M., State Tested Nursing Assistant (STNA) # 22 was standing over Resident #64 in the [NAME]/[NAME] dining room, feeding the resident the lunch meal. During interview on 07/25/22 at 12:25 P.M., STNA #22 verified she was standing and feeding the resident. She stated she was to sit beside the resident when feeding the resident. During observation on 07/25/22 at 12:35 P. M., STNA #129 was standing over Resident #14 while the resident was sitting upright in bed. During interview on 07/25/22 at 12:40 P.M., STNA #129 verified she stood beside the bed and fed Resident #14. She stated there was no chair in the room. During observation on 07/27/22 at 8:49 A.M., STNA #165 was looking at her phone while standing and feeding Resident #66. A stool was observed about 10 feet from Resident #66. During interview on 07/27/22 at 8:50 A.M., STNA #165 verified she had been looking at her phone while feeding Resident #66. STNA #165 verified she was standing and feeding Resident #66. She stated she usually feeds the resident while sitting on a stool. During observation on 07/27/22 at 8:55 A.M in the [NAME] dining room, Resident #37 loudly requested STNA #165 to provide coffee as it was not delivered to him on his lunch meal tray. STNA #165 stated she would go to the kitchen after she finished assisting Resident #66. During interview on 07/27/22 at 3:10 P.M., Resident #37 verified he did not receive eight ounces of coffee on his meal tray until he requested coffee. He stated he rarely receives coffee on his meal tray unless he requests it and it is listed on his meal ticket. He stated the STNAs often looking at and tapping on their cell phones while feeding residents in the dining room. He stated he did not receive his coffee until after the meal was completed. Review of the policy titled Dining and Meal Service, dated 2013, revealed the dining experience Page 1 of 16 365358 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0550 will be person centered with the purpose of enhancing each individual quality of life. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few 365358 Page 2 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0697 Provide safe, appropriate pain management for a resident who requires such services. Level of Harm - Actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility failed to ensure acute pain was adequately monitored for a resident experiencing pain following a fall. Actual harm occurred when Resident #44 complained of pain on 07/26/22 at 7:00 A.M and was not assessed by a nurse and did not receive pain medication until 10:44 A.M. Resident #44 continued to complain of pain until the nurse reassessed for the pain at 2:36 P.M. This affected one (Resident #44) of one resident reviewed for pain management. The facility census was 73. Residents Affected - Few Findings include: Record review revealed Resident #44 was admitted on [DATE]. Diagnoses included dementia with lewy bodies, parkinson's disease, type two diabetes mellitus, dysuria, difficulty in walking, generalized anxiety disorder, unspecified pain, orthostatic hypotension, insomnia, and chronic atrial fibrillation. Review of the plan of care dated 06/21/19 revealed the resident was at risk for pain due to a history of multilevel spondylosis and osteoarthritis. Interventions included to administer medications as ordered/monitor for effectiveness and notify the physician if pain increases in severity/frequency or is not relieved with ordered medications. Review of the quarterly Minimum Data Set (MDS) assessment, dated 06/10/22, revealed the resident had a severe cognitive impairment. The resident required supervision for bed mobility, transfers, and toileting. Resident #44 had a physician order dated 03/29/21 for acetaminophen (Tylenol) 1000 milligrams (mg) twice a day, pre-breakfast and early evening and an order dated 04/26/22 for hydrocodone-acetaminophen (Norco) 5-325 mg-1/2 tab twice a day, mid-morning and late evening. Review of a progress note dated 07/25/22 at 9:22 P.M. documented Resident #44 was found on the floor in his room. Resident #44 denied pain. No injuries were identified. Review of the physician progress note dated 07/26/22 at 4:44 A.M. revealed the nurse reported Resident #44 fell earlier in the shift without signs of injury at that time, however started complaining of left wrist and left lower extremity pain. The note indicated, when trying to perform ROM to the left wrist and left hip/knee/ankle, the resident yelled out in pain. Resident #44 was diagnosed with acute pain due to trauma. Orders were given for stat X-rays, continue Tylenol and Norco as directed and notify the physician of any change in condition. Review of the medication administration record (MAR) dated 07/26/22 revealed no documentation of assessment of Resident #44's pain upon administering Tylenol or Norco, nor any follow-up assessment on the effectiveness of the medication administration. Review of the progress notes dated 07/26/22 revealed no documentation indicating Resident #44's pain was assessed following administration of the pre-breakfast administration of Tylenol nor the mid-morning Norco administration. During interview on 07/26/22 at 12:31 P.M., State Tested Nursing Assistant (STNA) #96 stated 365358 Page 3 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0697 Resident #44 had a fall the prior evening and she was told not to move him until results of the X-rays were received. Level of Harm - Actual harm Residents Affected - Few During observation on 07/26/22 at 12:42 P.M., Resident #44 was lying in bed wearing only an incontinent brief. He was calling out, Help me! Oh, please help me! and moaning. Resident #44's call light was on the floor beside the bed, not in reach of the resident. During observation on 07/26/22 at 1:17 P.M., STNA #96 delivered Resident #44's lunch to his room. STNA #96 informed Resident #44 she had his lunch and began to assist Resident #44 with sitting up to eat. Resident #44 was screaming out and moaning as STNA #96 gently attempted to move him in bed. Resident #44 screamed, No! I don't want it! and informed STNA #96 he did not want to eat and needed to urinate. STNA #96 immediately stopped and told Resident #44 she would get him a urinal. During observation on 07/26/22 at 1:36 P.M., STNA #96 told Resident #44 that Licensed Practical Nurse (LPN) #10 was on her way to the unit to help move him and provide a urinal and bed pain. During interview on 07/26/22 at 1:42 P.M., STNA #96 stated Resident #44 had been complaining of pain since the start of her shift at 7:00 A.M. STNA #96 stated she tried to reach a nurse when she came in after 7:00 A.M. but could not reach anyone. STNA #96 stated she called the nurse for help following the delivery of Resident #44's lunch tray and stated she last told LPN #10 about Resident #44's pain when she arrived to the unit at approximately 10:00 A.M. Continuous observation on 07/26/22 between 1:36 P.M. and 2:27 P.M. revealed neither LPN #10 nor any other staff member came to the unit to assist STNA #96 with Resident #44. On 07/26/22 at 2:28 P.M., LPN #10 finally arrived. During interview at 2:29 P.M., LPN #10 stated Resident #44 received routine pain medication and she had last given him Norco at 10:44 A.M. When queried, LPN #10 stated she did not return to assess Resident #44's pain and was unsure if it was effective. LPN #10 stated she did not have a chance to assess the effectiveness of Resident #44's pain medication administration as she is responsible for units on multiple floor and had not yet made it back. During observation on 07/26/22 at 2:34 P.M., LPN #10 asked STNA #96 if Resident #44 was still in a lot of pain. STNA #96 replied that he was still in pain. LPN #10 then entered Resident #44's room. During interview on 07/26/22 at 2:36 P.M., LPN #10 stated Resident #44 exhibited pain with movement and Resident #44 affirmed pain, however he could not rate his pain on a one to ten scale. LPN #10 phoned the physician. On 07/26/22 at 2:52 P.M., the physician returned the call. LPN #10 informed the physician Resident #44 had a left hip fracture and requested a one-time dose of pain medication. Orders were given for a one-time dose of pain medication and to send to the hospital for evaluation. During observation on 07/26/22 at 3:06 P.M., LPN #10 medicated Resident #44 for pain. At 3:20 P.M., Emergency Medical Services (EMS) personnel arrived to transport Resident #44 to the hospital. During a telephone interview on 07/27/22 at 6:17 P.M., Registered Nurse (RN) #114 stated she worked the Rehab unit the night of 07/26/22 and LPN #305 called her at approximately 4:00 A.M. and asked her to come assess Resident #44 due to a new onset of pain following an earlier fall. RN #114 stated 365358 Page 4 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0697 Level of Harm - Actual harm Residents Affected - Few she immediately went to assess the resident, who complained of left wrist and left lower extremity pain. RN #114 stated she contacted the on-call physician, who completed a video assessment of Resident #44. RN# 114 affirmed Resident #44 showed signs of pain during the video assessment with the on-call physician. RN #114 stated Resident #44 was due for his routine Tylenol at that time, so the physician ordered X-X-rays and to continue with the routine pain medication. RN #114 stated she did not see Resident #44 for the rest of her shift. During a telephone interview on 07/28/22 at 4:04 P.M., STNA #41 stated she worked night shift on 07/26/22 and, at approximately 4:30 A.M., Resident #44 began hollering out, saying he was sore in his leg, arm, and wrist. STNA #41 stated she alerted the nurse on duty, who came and assessed him. STNA #41 stated she last checked on Resident #44 at 6:00 A.M. and he said he was still sore and yelled out when she tried to roll him over to use the urinal. STNA #41 stated her shift ended on 07/27/22 at 7:00 A.M. During interview on 07/27/22 at 4:52 P.M., STNA #96 stated on 07/26/22, Resident #44 told her he did not want breakfast because he was in a lot of pain. STNA #96 stated she tried calling the nurse on the [NAME] unit a few times between 7:00 A.M. and 9:00 A.M. to inform of Resident #44's pain and could not get reach anyone. STNA #96 stated not being able to get reach anyone was normal and attributed it to them passing medications during that time. STNA #96 stated she also tried to call the nurse on the [NAME] unit (LPN #10) when she came on duty at 9:00 A.M., but did not get an answer. During telephone interview on 08/01/22 at 10:14 A.M., LPN #124 affirmed she worked day shift on 07/26/22 and had the keys to the medication cart from 7:00 A.M. to 9:00 A.M. LPN #124 stated she took report from LPN #305, who informed her Resident #44 had a fall the previous night and later complained of pain. LPN #124 stated she was unable to recall if LPN #305 said she had given any pain medication, however stated she assumed, if the resident was complaining of pain, he would have received something. LPN #124 stated she did not go onto the unit during the two hours she held the keys to the medication cart and did not recall anyone from the resident's unit calling her about Resident #44's pain. LPN #124 stated during report, she let LPN #10 know Resident #44 had fallen and later complained of pain. During a telephone interview on 07/27/22 at 5:29 P.M., LPN #10 stated on 07/26/22, upon starting her shift, at 9:00 A.M., she received report from LPN #124, however was unable to recall if LPN #124 told her Resident #44 had pain. LPN #10 stated STNA #96 called her while she was passing medications on the [NAME] unit, however she was unsure if STNA #96 told her Resident #44 was in pain. LPN #10 stated she went to the Special Care Unit after passing medications on the [NAME] unit. LPN #10 stated she was unsure what time she arrived on the SCU, however she stated she administered the routine Norco to Resident #44 during the medication pass she completed at that time. LPN #10 stated routine pain medication is given to maintain comfort level and stated Resident #44 complained of pain when she took him his Norco. LPN #10 stated Resident #44 was unable to state where his pain was located, however pointed to his left hip. LPN #10 stated she was unsure if STNA #96 told her Resident #44 was not eating, however she was aware he did not eat breakfast. Review of the facility policy titled, Pain Management, updated 09/30/20, revealed residents will be assessed as needed for new, worsening, and unresolved pain. The policy further stated, once pain has been identified, the resident's response to pain medications, interventions, and treatment will be tracked and monitored in the electronic medication administration record. 365358 Page 5 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0725 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure adequate staffing on the Special Care Unit (SCU). This had the potential to affect all nine residents on the SCU. The facility census was 73. Findings include: Review of the medical record of Resident #44 revealed an admission date of 12/29/18. Diagnoses included dementia with lewy bodies, parkinson's disease, type two diabetes mellitus, dysuria, difficulty in walking, generalized anxiety disorder, unspecified pain, orthostatic hypotension, insomnia, and chronic atrial fibrillation. Review of the plan of care, dated 06/21/19, revealed the resident was at risk for pain due to a history of multilevel spondylosis and osteoarthritis. Interventions included to administer medications as ordered/monitor for effectiveness and notify the physician if pain increases in severity/frequency or is not relieved with ordered medications. Review of the quarterly Minimum Data Set (MDS) assessment, dated 06/10/22, revealed the resident had a severe cognitive impairment. The resident required supervision for bed mobility, transfers and toileting. Review of a progress note dated 07/25/22 at 9:22 P.M. revealed Resident #44 was found on the floor. Resident #44 denied pain. No injuries were identified. Review of a progress note dated 07/26/22 at 4:54 A.M. revealed Resident complained of pain with left wrist range of motion (ROM) and left lower extremity ROM to hip/knee/ankle. A physician was contacted and gave orders for stat (immediate) X-rays and to continue Tylenol and Norco as ordered for pain control. During observation on 07/26/22 at 12:42 P.M., Resident #44 was lying in bed calling out, Help me! Oh, please help me! and moaning. At 1:17 P.M., STNA #96 delivered Resident #44's lunch to his room. STNA #96 informed Resident #44 she had his lunch and began to assist Resident #44 with sitting up to eat. Resident #44 was screaming out and moaning as STNA #96 gently attempted to move him in bed. Resident #44 screamed, No! I don't want it! and informed STNA #96 he did not want to eat, that he needed to urinate. STNA #96 immediately stopped and told Resident #44 she would get him a urinal. At 1:24 P.M., STNA #96 called the nurse to assist. At 1:36 P.M., STNA #96 entered Resident #44's room and told him Licensed Practical Nurse (LPN) #10 was on her way to the unit to help move him and provide a urinal and bed pain. During interview at 1:53 P.M., STNA #96 stated she came in after 7:00 A.M. and found Resident #44 was still in pain. She tried to reach a nurse but no one answered. At 2:28 P.M. revealed LPN #10 arrived on the SCU to assist STNA #96 with Resident #44, an hour after STNA #96 had called her. 365358 Page 6 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0725 Level of Harm - Minimal harm or potential for actual harm During interview at 2:29 P.M., LPN #10 stated Resident #44 receives routine pain medication and she had last given him Norco at 10:44 A.M. When queried, LPN #10 stated she did not return to assess Resident #44's pain and was unsure if it was affective. LPN #10 stated she did not have a chance to assess the effectiveness of Resident #44's pain medication administration as she is responsible for units on multiple floors and had not yet made it back. Residents Affected - Some At 2:34 P.M., LPN #10 asked STNA #96 if Resident #44 was still in a lot of pain and STNA #96 said yes. LPN #10 then went to assess Resident #44. During interview at 2:36 P.M., LPN #10 stated Resident #44 exhibited pain with movement and Resident #44 affirmed pain, however could not rate his pain on a one to ten scale. At 2:42 P.M., LPN #10 received a phone call informing her Resident #44 had a left hip fracture. At 3:06 P.M. revealed LPN #10 provided Resident #44 pain medication. During interview on 07/26/22 at 4:52 P.M., STNA #96 stated she tried calling the nurse on the [NAME] unit a few times between 7:00 A.M. and 9:00 A.M. to inform of Resident #44's pain and could not get reach anyone. STNA #96 stated not being able to get reach anyone was normal and attributed it to them passing medications during that time. STNA #96 stated she also tried to call the nurse on the [NAME] unit (LPN #10) when she came on duty at 9:00 A.M., but did not get an answer. This deficiency substantiates Complaint Number OH00132640. 365358 Page 7 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0759 Ensure medication error rates are not 5 percent or greater. Level of Harm - Minimal harm or potential for actual harm Based on observation, record review and policy review, the facility failed to ensure the medication error rate was less than five percent. 33 medications were ordered with two errors, for a medication error rate of 6.06 percent. This affected two (Residents # 59 and #64) of four residents reviewed for medications. The facility census was 73. Residents Affected - Few Findings include: During observation on 07/27/22 at 9:47 A.M, Registered Nurse (RN) #137 held Resident #64's scheduled polysaccharide-iron complex 150 mg capsule because she was unable to locate the medication in the medication cart. During observation of medication administration on 07/27/22 at 10:34 A.M., RN #137 held Resident #59's scheduled Lisinopril 20 mg because she was unable to locate the medication in the medication cart. Review of the medical record revealed Resident #59 had physician orders for lisinopril 20 mg by mouth once daily. Resident #64 had physician orders for polysaccharide complex 150 mg by mouth twice daily. During interview on 07/27/22 at 9:58 A.M. and 10:34 A.M. RN #137 verified medications were not given to Residents #59 and #64 as ordered because they were not available in the medication cart. Review of policy titled Medication Administration General Guidelines dated 2007 revealed medications were administered in accordance with written orders of the prescriber. 365358 Page 8 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Based on observation, interview, and policy review, the facility failed to ensure insulin and over-the-counter medications were not stored beyond their expiration date. This affected Resident #71 and potentially all residents. The facility census was 73. Findings include: 1. Observation on 07/27/22 at 1:52 P.M. revealed the Skilled Care Unit (SCU) had two opened bottles of insulin that were stored beyond their expiration date. Resident #71 had one bottle of Humalog (aspart insulin) opened 06/19/22 and Lantus (glargine insulin) dated 06/18/22. During an interview at 1:55 P.M. Licensed Practical Nurse (LPN) # 120 verified the SCU med cart held two bottles of insulin for Resident #71 that were stored beyond their expiration date. LPN #120 stated insulin was good for 28 days after opened. 2. During observation on 07/27/22 at 1:39 P.M., revealed the main storage room located in the basement contained multiple bottles of expired medications including four boxes Tagamet 200 milligrams (mg) expired 04/22; five bottles of fish oil 500 mg softgels dated 06/22 and one bottle dated 03/21; one box arthritis pain acetaminophen 650 mg ER expired 02/22; three bottles bisacodyl EC five mg, expired 01/22; four bottles of bisacodyl five mg tablets, expired 03/22 and four bottles expired 05/22; and one bottle of sore throat spray, expired 01/22. During an interview on 07/27/22 at 1:41 P.M. Registered Nurse (RN) #119 verified multiple bottles of medications found in the main storage room were stored beyond their expiration date. Review of the policy titled Medication Storage, dated 08/30/20 revealed the nursing home assured safe storage of medications. 365358 Page 9 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0803 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interview, the facility failed to provide food portions and prepare foods as planned by a Registered Dietitian. This directly affected one (Resident #33) but had the potential to affect all 73 residents who received food from the kitchen. The facility census was 73. Findings include: 1. Record review revealed Resident #33 revealed the resident was admitted to the facility on [DATE]. Diagnoses included protein-calorie malnutrition, dementia and cerebral infarction. Review of the Minimum Data Set, (MDS) comprehensive assessment dated [DATE] revealed the resident had severely impaired cognition and was receiving eight ounces of supplement twice a day and pureed diet. Resident #33 was receiving hospice care and had 14 percent weight loss in past 90 days. Review of the breakfast menu spreadsheet, dated 07/26/22, revealed the pureed diet meal consisted of one slice of french toast. Review of the recipe for bread slurry revealed a bread slice is saturated with a food thickener. Review of diet definition of puree revealed all foods will be of a mashed potato consistency. During observation on 07/26/22 at 9:30 A.M., Resident #33 was being fed breakfast in dining room by State Tested Nurse Aide, (STNA)# 22. There was 100 percent of the crust from the bread of the french toast on the tray that was not pureed or mashed potato consistency. During interview on 07/26/22 at the time of the observation, STNA #22 stated Resident #33 was not fed the bread crust because it was not pureed and STNA #22 did not want the resident to have swallowing difficulty. STNA #22 stated the puree diets often are served with the bread crust. She stated the resident would most likely would have eaten the entire bread portion if it was entirely pureed. During interview on 07/27/22, [NAME] #173 stated on 07/26/22 the bread for the french toast was served to all residents on the pureed diet with crust on the bread. The crust should have been removed. [NAME] #173 stated she prepares and portions out the puree foods prior to meal service. She stated she does not use a recipe to prepare puree foods or use a spreadsheet to portion the puree food items. During interview on 07/27/22 at 1:40 P.M., Diet Manager (DM) #2 stated the bread crust should not been served to residents on the pureed diets. DM #2 stated spreadsheets and recipes are not readily available for cooks to review when preparing or portioning foods for all diets. 2. Review of the menu spreadsheet for lunch meal on 07/27/22 revealed Regular, No Added Salt, (NAS) Limited Concentrated Sweets, (LCS) and Mechanical Soft, (MS) diets were to receive three ounces of egg salad on two slices of bread. Review of list of residents and the diets, provided by the facility, revealed there were 26 resident receiving regular diets, 17 residents receiving NAS diets, 15 receiving LCS diets and eight 365358 Page 10 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0803 residents receiving MS diets. Level of Harm - Minimal harm or potential for actual harm During observation on 07/27/22 at 12:10 P.M. the lunch meal of the [NAME], [NAME] and [NAME] Units received four ounces of egg salad on two slices of bread for residents on Regular, NAS, LCS and MS diets. There was no spreadsheet available in the food service area. Residents Affected - Many During interview on 07/27/22 at 12:20 P.M., [NAME] #170 sated he does not use a spreadsheet for any of the meals he serves. He stated he was trained to always serve four ounces of meat, and vegetables, and three ounces of starch for each meal for Regular, NAS, LCS and MS diets. During interview on 07/27/22 at 12:10 P.M., DM #2 verified the egg salad scoop size was incorrect for diets of Regular, NAS, LCS and MS. Review of the policy titled Portion Control, dated 2013, revealed residents will receive the appropriate portions of food as planned on the menu. Menus should list the specific portion size for each food item. Menus should be posted at the tray line for staff to refer to for proper portions of each diet. 365358 Page 11 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0806 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide food preferences and food items listed on the meal tray for three (Residents #19, # 38 and #37) of five residents reviewed for meal accuracy and food preferences. The facility census was 73. Findings include: 1. During interview on 07/25/22 at 10:37 A.M., Resident #38 stated she selects food preferences for each meal and writes the preferences on the meal ticket because she had intolerances to many foods. She stated she does not get the foods she selects. Review of the spreadsheet dated 07/25/22 revealed the No Added Salt diet included peanut butter sandwich, perfection salad and orange wedges. Review of the meal ticket for Resident #38 on 07/25/22 revealed the resident selected foods of a peanut butter sandwich with mayonnaise, perfection salad and orange wedges. During observation on 07/2522 at 12:40 P.M. Resident #38 received a peanut butter sandwich with no mayonnaise, no perfection salad and no orange wedges. Review of the spreadsheet dated 07/26/22 revealed No Added Salt diet lunch meal included four ounces of coleslaw. Review of meal ticket on 07/26/22 at 12:37 P.M. of Resident #38 had selected four ounces of coleslaw as part of the meal selection. Observation on 07/26/22 at 12:37 P.M. revealed Resident #38 did not receive four ounces of coleslaw with her meal. Review of spreadsheet on 07/27/22 revealed No Added Salt diet at breakfast meal included a banana. Review of the meal ticket on 07/27/22 of Resident #38 breakfast meal revealed four ounces of applesauce had been selected. Observation on 07/27/22 at 8:55 A.M of Resident #38 breakfast tray revealed no applesauce had been served. 2. Review of meal ticket o 07/27/22 at 9:19 A.M. of Resident #19 breakfast tray revealed eight ounces of milk was listed. During observation on 07/27/22 at 9:19 A.M, Resident #19's meal tray contained no milk. During interview on 07/27/22 at 9:19 A.M., Resident #19 stated eight ounces of milk is listed on her tray ticket and she never receives milk on her breakfast tray. She has to ask for it each breakfast meal and it upsets her to have to ask each day when it is listed on the meal ticket. 365358 Page 12 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0806 Level of Harm - Minimal harm or potential for actual harm 3. Review of meal ticket of Resident #37 dated 07/27/22 at 8:55 A.M. revealed the resident was to receive eight ounces of coffee. During observation on 07/27/22 at 8:55 A.M in the [NAME] dining room, revealed Resident #37 loudly requested STNA # 165 to provide coffee as it was not delivered on his lunch meal tray. Residents Affected - Some During interview on 07/27/22 at 3:10 P.M. Resident #37 verified he did not receive eight ounces of coffee on his meal tray until he requested coffee. He stated he rarely receives coffee on his meal tray unless he requests it and it should be delivered since it is on his meal ticket. Interview on 07/27/22 at 9:20 A.M., Food Server #173 verified Resident #19 should have received the eight ounces of milk listed on the meal ticket and Resident # 38 should have received the food items selected on the meal ticket. Review of the policy titled Selective Menus, dated 2013, revealed selective menus are provided to resident who choose to make their own menu selections, and selections of foods will be provided. 365358 Page 13 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and policy review, the facility failed to deliver food to residents in a sanitary manner. The facility identified all residents received food from the kitchen. The facility census was 73. Findings include: 1. During observations on 07/25/22 from 12:03 P.M. to 12:26 P.M., Dietary Aides (DA) #173 and #176 passed lunch trays to residents located on the [NAME] Unit. DA #173 wheeled cart to the [NAME] dining room and delivered lunch trays to Residents #7, #11, #12, #21, #52, #66, and #73. DA #173 did not sanitize her hands or perform hand hygiene. DA #176 delivered a tray to Resident #25 and did not sanitize his hands or perform hand hygiene. DA #173 removed a breakfast tray from Resident #63's room and placed the dirty tray in the top row of the lunch cart above clean lunch trays, asked if that was ok, then handed the dirty tray to DA #176 to return to kitchen. DA #173 delivered a food tray to Resident #41, placed the tray on the bedside table, and moved table in front of the resident. DA #173 adjusted the height of bedside table per resident request and left the room without performing hand hygiene. During concurrent interviews on 07/25/22 at 12:15 P.M., DA #173 verified she had put a dirty breakfast tray onto the cart with the lunch trays, and stated she was unaware that could cause cross-contamination. Both Dietary Aides #173 and #176 stated they washed their hands before they started passing trays and after they were finished with the entire meal pass. Dietary Aide #176 stated he may sanitize his hands occasionally, but did not sanitize hands after every tray. Both stated they were not trained to wash hands after every tray because they were only delivering trays and taking off the top lid, and they did not touch any of the other lids on the trays or handle the food. 2. During observation on 07/25/22 at 12:46 P.M., Resident #64 was seated at table in [NAME] dining room, sleeping with her head at awkward angle. State Tested Nursing Assistant (STNA) #300 awakened the resident and asked if she wanted help. STNA #300 sanitized her hands, adjusted the resident's napkin across her chest and fed the resident. STNA #300 sanitized her hands with hand sanitizer and picked up Resident #64's sandwich with her bare hands. STNA #300 first attempted to place the sandwich in Resident #64's hands, but her hands too shaky to hold it herself. STNA #300 held the sandwich up to resident's mouth and Resident #64 took a bite. STNA #300 paced the sandwich back on the plate and sanitized her hands. During an interview on 07/25/22 at 12:55 P.M. STNA#300 verified she assisted she handled Resident #64's sandwich with her hands and stated she was trained she could touch the food directly as long as she sanitized her hands. 3. During observations 07/26/22 from 9:02 A.M. to 9:06 A.M., DA #173 delivered breakfast trays to two residents on [NAME] Hall. DA #173 delivered a breakfast tray to Resident #61, removed the lid, opened the orange juice container, and poured the juice into a tumbler. DA #173 did not sanitize her hands before leaving the room and placed the insulated lid she had removed from Resident #61's tray on the floor the hallway in front of the meal cart. DA #173 did not sanitize her hands prior to delivering a meal tray to Resident #34. She placed the tray on the bedside table, placed the insulated lid on resident's bed, unwrapped utensils from the napkin, placed the napkin across Resident #34's chest, placed the silverware on the tray, and carried lid out of room. DA #173 left the room without 365358 Page 14 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many sanitizing her hands, picked up the insulated lid off the floor in front of dining cart, and carried both lids to [NAME]/[NAME] dining room. During an interview on 07/26/22 at 9:07 A.M., DA #173 verified sh had delivered and set up breakfast trays to Residents #34 and #61, placed items on the floor, and picked up items off the floor without sanitizing her hands. 4. Observation on 07/25/22 at 8:45 A.M. revealed the following in the main kitchen and storage areas: a. An uncovered, unlabeled, and undated pizza on a tray cart in the storage room. b. A bag of hot dogs undated in the reach in refrigerator. c. A bag of cheese undated in the reach in refrigerator. d. Two loaves of wrapped bread on the tray cart with expiration date of 7/22/22. e. Two uncovered trash cans, containing trash, not in active use, in the kitchen food prep area. f. Bagged bulk rice undated and unlabeled in the dry storage at room. During an interview on 07/25/22 at 9:05 A.M., Diet Manager, (DM) # 2 verified the foods should have been labeled, dated and expired foods should have been discarded. DM #2 verified the trash cans were uncovered and should have been covered when not in use. Review of policy titled Food Storage, dated 2013, revealed food is to be wrapped, labeled and dated. Leftover food is to be discarded within three days. 5. Observation on 07/26/22 at 12:20 P.M. through 12:30 P.M. revealed DA #173 and #43 were collecting soiled breakfast trays onto cart above lunch trays to be served. The cart of mixed soiled breakfast trays and lunch trays was rolled down the hallway. DA #173 and #43 delivered meal trays throughout the [NAME] Unit hallway with eight residents being served (#35, #14, #23, #41, #19, #38, #36 and #26). DA #173 and #43 did not use hand sanitizer between collecting soiled breakfast trays and delivering lunch trays. During observation on 07/26/22 at 12:25 P.M., DA #173 opened a bag of chips for Resident #19 and 365358 Page 15 of 16 365358 08/01/2022 Ohio Living Mount Pleasant 225 Britton Lane Monroe, OH 45050

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many pulled the chips out of the bag with her bare hand and put the chips onto the plate. DA #173 did not use hand sanitizer before serving the next tray for Resident #23. During interview on 07/26/22 at 12:30 P.M., DA #173 verified she touched Resident #19 chips with her bare hands and should have used hand sanitizer after providing Resident #19 with assistance. DA #173 verified collection of soiled breakfast trays onto cart above lunch trays to be served. Food Servers #173 and #43 verified potential soiled food debris from the breakfast trays could fall onto the clean trays and should not be collected on the same cart. Review of the policy titled General Food Preparation and Handling, dated 2013, revealed tongs or other serving utensils are to be used serve food items; never touch foods directly with bare hands. 6. Observation on 07/27/22 at 1:50 P.M. in the [NAME] and [NAME] Unit food service room revealed the ice machine scoop holder was lying on top of the ice machine and unattached to wall, preventing water drainage. During interview on 07/27/22 at 1:50 P.M., Licensed Practical Nurse (LPN) #137 verified the ice scoop was in a scoop holder on top of the ice machine and was not attached to the wall to ensure proper drainage. LPN #137 verified the ice scoop holder had been attached to the wall and needed repaired. Review of the policy titled Food Storage, dated 2013, revealed ice scoops are to kept covered in a protected area near the container. 365358 Page 16 of 16