F 0660
Plan the resident's discharge to meet the resident's goals and needs.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and interview, the facility failed ensure Resident #110 was appropriately discharged and
failed to ensure Resident #110's durable medical equipment (DME) was delivered timely upon discharge.
This finding affected one (Resident #110) of three residents reviewed for discharges.
Residents Affected - Few
Findings include:
Review of Resident #110's medical record revealed he was admitted on [DATE] and discharged on
06/27/23 with diagnoses including encounter for other orthopedic aftercare, charcot's joint right ankle and
foot and diabetes.
Review of Resident #110's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed he exhibited
intact cognition.
Review of Resident #110's Clinical Utilization Review form from the insurance company dated 06/26/23 at
12:00 P.M. stated the last covered day was 06/22/23 and clinical information was requested and due on
06/23/23.
Review of Resident #110's social worker progress note dated 06/27/23 at 4:19 P.M. indicated he was
discharged home with home health care (HHC). Upon discharge home, Resident #110 needed a hospital
bed, commode and wheelchair.
Interview on 07/10/23 at 10:41 A.M. with Licensed Social Worker #905 indicated on 06/26/23 she received
an email which stated Resident #110 was cut from therapy services on 06/22/23. She stated when she
received the email, she immediately started sending out referrals for home care which included skilled
physical therapy (PT) and occupational therapy (OT) and she sent in a referral for durable medical
equipment (DME) including a bariatric wheelchair, commode and hospital bed. She stated the DME was to
be delivered on 06/30/23 and she was unable to find a HHC provider for PT and OT and she notified the
resident.
Interview on 07/10/23 at 11:29 A.M. with Resident #110 indicated he did not receive his DME equipment
until 07/03/23 and he felt his HHC was not setup satisfactorily.
Interview on 07/10/23 at 11:36 A.M. with the Medical Supply #980 indicated the facility sent over a referral
for DME equipment but it required additional information.
Interview on 07/10/23 at 1:30 P.M. with Insurance #982 with the Administrator, the Director of Nursing
(DON) and Admissions Director #841 in attendance revealed Resident #110 was not issued a cut
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
365381
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365381
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wickliffe Country Place
1919 Bishop Rd
Wickliffe, OH 44092
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0660
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
letter from the insurance company. Insurance #982 stated the Clinical Review Form dated 06/26/23 was a
request for additional information and the date generated on the form was automatic and not the actual
date of discontinuation of therapy services. Insurance #982 stated Resident #110's therapy did not end until
the insurance company received Resident #110's Discharge Summary form from the facility. Insurance
#982 also stated Resident #110 could have stayed in the facility for custodial care which included wound
care and the insurance company would paid for the stay. She clarified no staff members called her to ask
about the cut letter or ask for information regarding Resident #110's payment for therapy services.
Interview on 07/10/23 at 3:30 P.M. with Medical Supply #984 indicated she received the consult for
Resident #110's DME equipment on 06/27/23 but needed more information. Medical Supply #984 stated
she called the facility on 06/27/23 and left a message on Licensed Social Worker (LSW) #905's email
regarding the extra information required. Medical Supply #984 confirmed she did not receive the additional
information until Friday 06/30/23 and the DME equipment was delivered the next business day which was
Monday 07/03/23.
Review of the Resident Transfer and Discharge Policy dated 11/13/19 indicated the interdisciplinary team
(IDT) would provide the resident with appropriate preparation prior to discharge to ensure a safe and
orderly discharge in accordance wit the facility Discharge Planning Policy.
This deficiency represents non-compliance investigated under Complaint Number OH00144278.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365381
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365381
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wickliffe Country Place
1919 Bishop Rd
Wickliffe, OH 44092
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and interview, the facility failed to ensure Resident #58's diazepam anti-anxiety medication
was reordered and available for resident use and the facility failed to accurately document the
administration or refusal of Resident #58's anti-anxiety medication administration. This finding affected one
(Resident #58) of four residents reviewed for medication administration.
Findings include:
Review of Resident #58's medical record revealed she was admitted to the facility on [DATE] with
diagnoses including anxiety disorder, hypothyroidism and diabetes.
Review of Resident #58's quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed she
exhibited intact cognition.
Review of Resident #58's physician orders revealed an order dated 03/20/23 for diazepam anti-anxiety
medication 10 mg (milligrams) administer one tablet by mouth twice daily.
Review of Resident #58's administration records (MARS) from 06/01/23 to 07/10/23 revealed the diazepam
anti-anxiety medication was due at 6:30 A.M. and 6:30 P.M. The MARS from 06/01/23 to 07/10/23 for the
6:30 A.M. shift revealed nursing staff documented the resident refused the anti-anxiety medication on
06/02/23, 06/03/23, 06/04/23, 06/05/23, 06/06/23, 06/07/23, 06/10/23, 06/13/23, 06/17/23, 06/18/23,
06/21/23, 06/22/23, 06/23/23, 06/24/23, 06/26/23, 06/27/23, 06/29/23, 07/02/23, 07/03/23, 07/05/23,
07/06/23, 07/08/23 and 07/09/23. The MARS from 06/01/23 to 07/10/23 for the 6:30 P.M. shift revealed
nursing staff documented the resident refused the anti-anxiety medication on 06/01/23, 06/02/23, 06/06/23,
06/07/23, 06/08/23, 06/12/23, 06/14/23, 06/15/23, 06/16/23, 06/17/23, 06/18/23, 06/19/23, 06/21/23,
06/22/23, 06/23/23, 06/24/23, 06/25/23, 06/26/23, 06/27/23, 06/28/23 and 07/02/23. Staff also documented
the anti-anxiety medication was administered on 07/05/23.
Review of Resident #58's medical record revealed no evidence the physician was notified of the resident's
medications being persistently refused or the medication not being available for administration.
Interview on 07/10/23 at 1:49 P.M. with the Director of Nursing (DON) confirmed Resident #58 had not
received the diazepam anti-anxiety medication since 05/28/23 because the physician did not clarify the
order. The DON also confirmed Resident #58's diazepam anti-anxiety medication was not administered or
refused because it was unavailable and staff were documenting in Resident #58's medical record on
multiple dates that she refused the anti-anxiety medication.
Review of the undated Administration Procedures for all Medications policy indicated to notify the physician
of persistent refusals, held medications and suspected drug interactions.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365381
If continuation sheet
Page 3 of 3