F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM
and/or mobility, unless a decline is for a medical reason.
Based on interview and record review, the facility failed to ensure restorative programs were provided as
ordered. This affected one Resident (#122) of three reviewed for restorative programs. The facility census
was 156.
Findings include:
Review of the medical record for Resident #122 revealed an admission date of 09/28/22. Diagnoses
included left sided hemiplegia, dysphagia, and speech and language deficits following non-traumatic
subarachnoid hemorrhage.
Review of the Medicare Quarterly Minimum Data Set assessment, dated 03/20/23, revealed Resident #122
had intact cognition. Resident #122 required extensive two staff assistance with bed mobility, dressing,
personal hygiene, and toileting, locomotion on unit only occurred once or twice, and total two staff
assistance with transfers. The assessment indicated Resident #122 was not on therapy services during the
assessment period. Resident #122 was on restorative nursing programs for range of motion and transfers.
Review of the plan of care dated 09/20/22 revealed Resident #122 was at risk for impaired function of
range of motion and impaired physical mobility in transfers. Resident #122 required restorative programs.
Interventions included cue and prompt resident to perform exercises, encourage to wear non-skid footwear,
use gait belt for safety, praise resident efforts and success through entire restorative program, monitor for
fatigue, reassess restorative program quarterly, and refer to therapy as needed.
Review of physician's order dated 09/28/22 revealed Resident #122 was to have mobility per the plan of
care.
Review of plan of care response history for restorative active range of motion program revealed Resident
#122 was to receive restorative exercises three to seven times per week for 15 minutes. Review of the look
back period of 30 days revealed Resident #122 received restorative sessions on 03/09/23, 03/15/23,
03/27/23, and 03/28/23.
Review of the plan of care response history for restorative sit to stand transfer program revealed Resident
#122 was to receive restorative assistance three to seven times per week for 15 minutes. Review of the
look back period of 30 days revealed Resident #122 received restorative sessions on 03/07/23 and
03/15/23.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
365388
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Franklin Plaza Extended Care
3600 Franklin Boulevard
Cleveland, OH 44113
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Interview on 04/04/23 at 11:41 A.M. with Restorative Aide #13 revealed recently there had been two
Restorative Aides rather than three. Restorative Aide #13 indicated when there were two staff in the
department it was challenging to get all tasks completed. Restorative Aide #13 confirmed Resident #122
was currently on restorative programs.
Interview on 04/05/23 at 8:42 A.M. with Restorative Nurse #18 confirmed Resident #122 had not received
restorative program sessions as ordered.
This deficiency represents non-compliance investigated under Complaint Number OH00141208.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365388
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Franklin Plaza Extended Care
3600 Franklin Boulevard
Cleveland, OH 44113
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0713
Provide or arrange emergency care by a doctor 24 hours a day.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure timely physician response to notification of a urinary
tract infection. The affected one Resident (#122) of three reviewed for change in condition. The facility
census was 156.
Residents Affected - Few
Findings include:
Review of the medical record for Resident #122 revealed an admission date of 09/28/22. Diagnoses
included chronic kidney disease, urinary tract infection, left sided hemiplegia, and neuromuscular
dysfunction of bladder. Resident #122 was noted to be a patient of [NAME] Services (provides advanced
practice nurses for day to day coverage for residents) and nurse practitioner was to be notified of any
changes in resident condition.
Review of the Medicare Quarterly Minimum Data Set assessment, dated 03/20/23, revealed Resident #122
had intact cognition. Resident #122 required extensive two staff assistance with toileting and total two staff
assistance with transfers. The assessment indicated Resident #122 was occasionally incontinent of bladder
and always incontinent of bowel.
Review of Narrative Nurse's Note dated 03/14/23 revealed Resident #122 was not behaving normally and
had increased confusion.
Review of [NAME] Services Nurse Practitioner (NP) Note dated 03/14/23 revealed Resident #122 had
change in mental status and was unable to recognize staff. Resident #122 was noted to be more quiet and
tired than normal. NP ordered chest x-ray, lab draw, and urinalysis.
Review of physician's order, dated 03/14/23, revealed Resident #122 was provided with intravenous fluids
(IVF) for dehydration. Resident #122 received two liters of Sodium Chloride Solution at 75 milliliters per
hour for two days. Resident #122 received order for urinalysis collected via straight catheter on 03/14/23.
Resident #122 received order for 250 milligrams Ciprofloxacin by mouth three times per day for seven days
for urinary tract infection (UTI) on 03/20/23.
Review of [NAME] Services NP Note dated 03/15/23 revealed NP follow up for change in mental status.
Stat (without delay) urinalysis and two liters IVF were ordered. Urinalysis was pending.
Review of Narrative Nurse's Note dated 03/15/23 revealed urine was obtained via straight catheter.
Resident was noted to be on menstrual cycle.
Review of Nurse's Note dated 03/17/23 revealed Resident #122 continued to have increased confusion and
drowsiness.
Review of Urinalysis with Culture lab result dated 03/18/23 revealed the specimen was collected on
03/15/23 and was cloudy. Abnormalities included blood in urine, nitrites in urine, and bacteria noted. Culture
resulted in Escherichia Coli (e. Coli) present and was susceptible to ciprofloxacin. The final report was
provided to facility on 03/18/23.
Review of the plan of care dated 03/20/23 revealed Resident #122 had a urinary tract infection.
Interventions included educate staff and resident on importance of maintaining adequate hydration, give
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365388
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Franklin Plaza Extended Care
3600 Franklin Boulevard
Cleveland, OH 44113
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0713
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
medications as ordered, monitor for signs and symptoms of infection, monitor urine, monitor vital signs,
notify physician if lab work positive, and utilize personal protective equipment as indicated.
Review of [NAME] Services NP Note dated 03/20/23 revealed urinalysis with culture showed e. Coli.
Resident #122 was noted to be less interactive and less alert than usual with change in mental status.
Noted to have urinary pain and urgency. NP gave order to start ciprofloxacin 250 milligrams for UTI and
additional two liters of IVF at 75 milliliters per hour.
Review of UTI Decision Flow Sheet dated 03/20/23 revealed urine was collected via straight catheter.
Specimen showed greater than 100 colony forming units per milliliter (cfu/ml) of organisms. Resident #122
had gross hematuria and flank pain. UTI present according to McGreer's criteria.
Interview on 04/04/23 at 2:14 P.M. with the Director of Nursing (DON) confirmed the results of the urinalysis
were received on 03/18/23 and antibiotic was not ordered by NP until 03/20/23.
Interview on 04/04/23 at 2:47 P.M. with Licensed Practical Nurse (LPN) #8 confirmed she received the
results of the urinalysis. LPN #8 indicated she was the nurse supervisor and she had contacted Medical
Director #19 (the physician for Resident #122) upon receiving. LPN #8 reported Medical Director #19
indicated he did not order the urinalysis and questioned LPN #8 why he was bothered on the weekend.
LPN #19 indicated Medical Director #19 indicated to wait until Monday (03/20/23). LPN #8 indicated she
then sent a secure message through electronic medical record (EMR) to NP #16. LPN #8 indicated NP #16
did not come to the facility on weekends and there was no on call service for NP or physicians. LPN #8
indicated NP #16 ordered the antibiotic for UTI on 03/20/23.
Interview on 04/04/23 at 3:07 P.M. with NP #16 confirmed the antibiotic for Resident #122's UTI was not
started until 03/20/23. NP #16 indicated she was not expected to take calls or come in on weekends and
the results of the urinalysis should have defaulted to the physician.
Review of facility policy Change in a Resident's Condition dated 11/13/19 revealed the nurse supervisor
would notify the resident's attending physician when there was a change in status.
Review of facility policy Physician Services dated 06/08/22 revealed the resident's attending physician was
to monitor for changes in residents' medical status and provide consultation or treatment when called by the
facility.
This deficiency represents non-compliance investigated under Complaint Number OH00141208.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365388
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Franklin Plaza Extended Care
3600 Franklin Boulevard
Cleveland, OH 44113
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0919
Make sure that a working call system is available in each resident's bathroom and bathing area.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation and interview, the facility failed to ensure a functional call light system for Resident
#122. This affected one (Resident #122) of four resident reviewed for call lights.
Residents Affected - Few
Findings include:
Observation on 04/04/23 at 7:49 A.M. revealed Resident #122 was lying in bed, sleeping, with a call light in
reach, attached to the bed.
Observation on 04/04/23 at 9:30 A.M. revealed Resident #122 was lying in bed with the head of the bed
elevated, on her phone, with a call light in reach. Resident #122's call light was not lit outside her door.
Resident #122 had no other device to alert staff for assistance within reach. Interview, during the
observation, with Resident #122 revealed she had just pushed her call light because she urinated in her
brief and need changed. Resident #122 spoke in a softspoken voice. Resident #122 then pushed her call
light again. A yellow light was on where the call light cord entered the wall. The surveyor again observed the
call light was not lit outside Resident #122's room.
Interview, during the observation, with State Tested Nurse Aide (STNA) #11 verified Resident #122's call
light was not lit outside her room nor at the nurses' station call light panel.
Interview on 04/04/23 at 9:44 A.M. with STNA #5 verified Resident #122's call light was not working
because the call light was not lit outside her door nor at the nursing station call light panel.
Interview on 04/04/23 at 10:45 A.M. with the Administrator revealed Resident #122's brother notified him
Resident #122's call light was not working. The Administrator revealed Resident #122's call light was not
lighting up because the call light cord in Resident #122's bathroom (shared with three other residents) was
halfway between activated and not activated which overrode Resident #122's call light. The Administrator
stated the call light had been fixed when Resident #122's brother notified him.
This deficiency represents non-compliance investigated under Complaint Number OH00141208.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365388
If continuation sheet
Page 5 of 5