F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, staff interview, resident interview, police interview, review of Resident Council
meeting minutes, and review of policies, the facility failed to ensure residents were treated in a dignified
manner. This affected one (#61) of three residents reviewed resident rights. The facility census was 76.
Findings include:
Review of the medical record for Resident #61 revealed an admission date of 02/05/24, diagnoses included
major depressive disorder, post-traumatic stress disorder, erectile dysfunction, paraplegia, type II diabetes
mellitus, chronic kidney disease, and autonomic dysreflexia.
Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #61 had
moderate cognitive impairment, required moderate assistance for toilet hygiene, showering, dressing and
personal hygiene and maximal assistance for transfers. Resident #61 planned to return home upon
discharge. A Medicare 5-day MDS assessment dated [DATE] revealed Resident #61 was independent with
self-care, mobility, and functional abilities.
Interview on 04/10/24 at 10:10 A.M., with Resident #61 revealed concerns related to treatment by a nurse,
Licensed Practical Nurse (LPN) #98. Resident #61 stated the nurse disrespected him and verbally
assaulted him, using curse words and yelling on 04/06/24 during a verbal altercation.
Interview on 04/10/24 at 11:00 A.M., with the Administrator revealed a call was received from LPN #98 on
Saturday, 04/06/24, regarding the police being called due Resident #61 becoming verbally and physically
aggressive toward LPN #98. Upon further interview with the Administrator, it was revealed in the process of
investigating what actually occurred Resident #61 was interviewed on 04/08/24 at which time LPN #98 was
placed off to further review the concerns over LPN #98 using foul language directed toward Resident #61.
Interview on 04/10/24 at 4:28 P.M., with LPN #98 verified there was a verbal exchange with Resident #61
on 04/06/24 sometime between 5:00 P.M. and 5:30 P.M., and when asked about yelling and cursing, LPN
#98 stated I may have, but not unsure, it may have come out in anger.
Interview on 04/10/24 at 5:19 P.M., with State Tested Nursing Assistant (STNA) #99 verified to being
witness of part of the verbal exchange that occurred on Saturday, 04/06/24 between Resident #61 and LPN
#98. STNA #99 stated the two were arguing back and forth about a schedule book Resident #61 removed
from the desk at the nurses station. STNA #99 stated she had to finally ask LPN #98 to let it
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
365453
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365453
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/11/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ayden Healthcare of Oregon
3953 Navarre Ave
Oregon, OH 43616
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
go and STNA #99 and LPN #98 walked away from Resident #61. STNA #99 stated she did not want the
situation to continue to escalate and needed to separate the two.
Interview on 04/11/24 at 2:32 P.M., with Police Officer #102 verified the police department was called out to
the facility on Saturday 04/06/24 due to a verbal altercation between a resident and a staff member. Officer
#102 verified LPN #98 did direct curse words toward Resident #61.
Review of the Resident Council meeting minutes dated 03/20/24 revealed resident concerns related to staff
not being mindful of residents and their property, huffing and signing when providing care.
A follow-up interview on 04/10/24 at 4:00 P.M., with the Administrator revealed mandatory education for all
nurses and nursing assistants had occurred on 04/10/24 at 6:30 A.M., 10:30 A.M. and again at 2:30 P.M.
regarding appropriate communication, respect and recognizing burnout.
Review of the personnel file for LPN #98 revealed education received upon hire on 11/02/23 on resident
rights, abuse, code of ethics and safety in the workplace. LPN #98 had also received a discipline on
01/16/24 for poor customer service when administering mediations to a resident and received education on
empathy, compassion and taking care of residents with a history of addiction.
Review of the policy titled Abuse Prevention Program, dated December 2016, stated residents shall have
the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This
includes but is not limited to the freedom from corporal punishment, involuntary seclusion, verbal, mental,
sexual or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms.
Review of the policy titled Resident Rights, dated December 2016, revealed employees shall treat all
residents with kindness, respect, and dignity.
This deficiency represents non-compliance investigated under Master Complaint Number OH00152793.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365453
If continuation sheet
Page 2 of 2