F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE
FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS
SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY.
Based on medical record review, review of facility Self-Reported Incidents (SRI), staff interview, and policy
review, the facility failed to ensure residents were free from verbal abuse. This affected one (#64) of three
residents reviewed for abuse. The facility census was 89.
Findings include:
Review of the medical record of Resident #64 revealed an admission date of 01/15/20. Diagnoses included
Alzheimer's disease, anxiety disorder, dementia with behavioral disturbance, rheumatoid arthritis,
delusional disorders, essential hypertension, heart failure, benign prostatic hyperplasia, unsteadiness on
feet, and major depressive disorder.
Review of the comprehensive Minimum Data Set (MDS) assessment dated [DATE] revealed the resident
had severely impaired cognition. The resident exhibited fluctuating inattention and continuous disorganized
thinking during the assessment period. The resident utilized a walker and required partial/moderate
assistance with transfers and supervision or touching assistance for walking 10 feet.
Review of the care plan dated 12/21/23 revealed Resident #64 had the potential for behavioral issues
related to a diagnosis of Alzheimers dementia with behavioral disturbance and a history of episodes of
increased anxiety, agitation, paranoia, and delusions. The resident was noted to attempt to put himself on
the floor and say God wanted him to do it. Interventions included to approach in a calm and gentle manner.
Review of a progress note dated 10/18/24 at 9:04 A.M. revealed the nursing assistant informed the nurse
Resident #64 was on the floor. The resident was observed sitting on the floor, leaning on the couch and the
aid stated she was helping him walk from bed to the couch when the resident became aggressive and
resistive to care and slid to the floor. The resident was assessed and no injuries were noted.
Review of the SRI dated 10/18/24 revealed Resident #64's family alleged State Tested Nursing Assistant
(STNA) #300 dropped Resident #64 during a transfer. STNA #300 was assisting Resident #64 with
personal care and transferring him to his chair when the resident had a behavioral episode and began to
stiffen and would not move, stating, God told him to do it. STNA #300 then began trying to move the
resident to sit on the couch and the resident began falling to the floor during the transfer stating, God told
me to do it. The STNA told the resident to get his behind up and the STNA let go of the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
365603
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365603
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/20/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Aventura at West Park
2950 West Park Drive
Cincinnati, OH 45238
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
resident, as he was already down, and went to get help. As a result of the investigation, physical abuse was
not substantiated, however the facility felt STNA #300 was inappropriate with the resident. STNA #300 was
suspended immediately upon learning of the incident and was terminated at the conclusion of the
investigation. The police were notified. The resident received psychosocial follow-up and staff was educated
on the facility abuse policy and transferring a patient.
Residents Affected - Few
Review of the SRI dated 10/25/24 revealed, through an investigation, it was found an STNA was verbally
inappropriate with Resident #64. During the investigation for the SRI dated 10/18/24, the STNA admitted
saying, Come on man. Get your ass up. The facility substantiated verbal abuse.
Interview on 11/18/24 at 12:55 P.M., the Administrator stated, following the investigation from the first SRI
filed, Resident #64's family shared video footage of the incident and stated they felt as if STNA #300
dropped Resident #64. The Administrator stated the video footage was reviewed and did not support the
aide dropping the resident, however the aide attempted to get the resident back up without assistance and
said, Get your ass up. The Administrator stated STNA #300 had been suspended and then terminated
following the first investigation because the aid did not follow policy and attempted to get the resident up
without notifying the nurse. Upon review of the video, the Administrator discussed the video footage with
STNA #300 and, when questioned, STNA #300 stated she, may have said that. The Administrator stated
any swearing to residents is not tolerated.
Observation on 11/18/24 at 2:00 P.M. with the Administrator and Director of Nursing (DON) of in-room
surveillance video revealed STNA #300 standing behind Resident #64, who was standing at his walker.
STNA #300 was assisting the resident to transfer onto his couch when the resident said something (unclear
in video footage) and his body went limp and was lowered to the ground. STNA #300 attempted to assist
Resident #64 off the floor and stated, Get your ass up, come on man.
Interview at the same time, the Administrator verified STNA #300's statement to Resident #64 and verified
this was a form of verbal abuse.
Review of the facility policy titled, Resident's Right to Freedom from Abuse, Neglect, and Exploitation, dated
2024, revealed the facility residents have the right to be free from abuse, including verbally aggressive
behavior such as curing, bossing around, or demanding.
The deficient practice was corrected on 10/25/24 when the facility implemented the following corrective
actions:
-On 10/18/24 at 9:45 A.M., STNA #300 was providing care to Resident #64 in his room when, while walking
to the couch, he dropped to his knees, landing his upper body on the couch and knees on the floor, stating
God told me to do it.
-On 10/18/24 at 9:54 A.M., Resident #64's daughter sent a video to Assistant Director of Nursing (ADON)
#533 for review of an interaction between Resident #64 and STNA #300
-On 10/18/24 at 10:00 A.M., STNA #300 went to get LPN #310 and LPN Unit Manager (UM) #193 to come
and assist and assess Resident #64 for injury and assist off the floor. Resident #64 did not have any
injuries.
-On 10/18/24 at 10:00 A.M. ADON #533 went and removed STNA #300 from Resident #64's room and,
with the Administrator, took her statement and suspended STNA #300 immediately, pending investigation.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365603
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365603
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/20/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Aventura at West Park
2950 West Park Drive
Cincinnati, OH 45238
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
-On 10/18/24 at 10:10 A.M., UM #193, LPN #864, and ADON #533 began inservicing staff in the facility
regarding the abuse policy, started questioning residents about abuse, and obtained statements from staff.
-Interviews on 11/19/24 with STNA #330, Housekeeping Aid #335, STNA #345, LPN #360, and Social
Services Assistant #377 confirmed they had received education on the facility abuse policy on 10/18/24.
Residents Affected - Few
-On 10/18/24 at 10:15 A.M., the Administrator opened an SRI.
On 10/18/24 at 10:15 A.M., the Administrator, LPN #864, UM #193, and ADON #533 spoke with Resident
#64's family in the facility to discuss the video and how the facility would handle the situation. The family
was surprised the aid was suspended and stated they did not want her to lose her job.
-On 10/18/24 at 10:30 A.M., UM #193 notified Medical Director #786 of the fall and allegation of abuse of
Resident #64. Orders were received for an x-ray of the right ankle (negative results on 10/21/24) and a
medication review by psychiatry.
-On 10/18/24 at 3:00 P.M., the Clinical Management team conducted a QAPI meeting with Corporate Risk
Management to discuss the findings of the investigation. The root-cause analysis of the incident was
Resident #64 having behaviors (God told him to do it), which made him drop to the ground.
-On 10/19/24 at 2:00 P.M., the Clinical Management team met again to discuss the investigation. The
determination was made to terminate STNA #300.
-On 10/19/24 at 3:00 P.M., the Administrator and DON terminated STNA #300's employment at the facility.
-On 10/21/24 at 11:00 A.M., Social Services employees continued follow-up with Resident #64 for
psychosocial follow-up.
-On 10/24/24, the DON and Administrator began completing daily audits five days a week, which included
rounding the entire facility, talking with residents to ensure they know how to report abuse and asking if
there are any concerns.
-On 10/25/24, the DON submitted the final SRI unsubstantiating physical abuse.
-On 10/25/24, the DON opened an additional SRI for verbal abuse and continued abuse education and
psychosocial follow-up on Resident #64.
This deficiency represents non-compliance investigated under Complaint Number OH00159133.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365603
If continuation sheet
Page 3 of 3