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Inspection visit

Health inspection

LAURELS OF NEW LONDON THECMS #3656564 citations on this visit
4 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 4 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, resident interview, staff interview, and review of facility policy, the facility failed to implement interventions as ordered by the physician. This affected two (#2 and #4) of 12 residents reviewed for physician-ordered interventions. The facility census was 45. Residents Affected - Few Findings include: 1. Review of Resident #2's medical record revealed an admission date of 06/23/23. Diagnoses included acute kidney failure, dysphagia, congestive heart failure, myocardial infarction, peripheral vascular disease, and a history of pulmonary emboli. Review of Resident #2's physician orders revealed and order dated 09/04/23 for compression stockings to be applied in the morning and removed at bedtime. Observations on 01/30/24 at 3:25 P.M. and on 01/31/24 at 10:10 A.M. revealed Resident #2 was not wearing compression stockings. Interview with the Director of Nursing (DON) on 01/31/24 at 10:10 A.M. verified Resident #2 failed to have compression stockings applied as ordered. Interview with Resident #2 on 01/31/24 at 10:11 A.M. stated she never had compression stockings applied and she was not aware there was an order for them. Review of Resident #2's medication administration records (MAR) and treatment administration records (TARs) dated 09/04/23 through 01/31/24 revealed no reflection of the physician order to apply the compression stockings which resulted in no documentation of the task being completed. 2. Review of the medical record revealed Resident #4 was admitted to the facility on [DATE]. Diagnoses included congenital malformation syndromes, cerebral palsy, hereditary and idiopathic neuropathy, and dysphagia. Review of the annual Minimum Data Set (MDS) 3.0 assessment, dated 10/26/23, revealed Resident #4 was severely cognitively impaired. The resident required assistance from staff for all activities of daily living, including upper and lower body dressing and for putting on and taking off footwear. Review of Resident #4's current physician orders for January 2024 revealed an order to apply Tubigrips (elasticated tubular support bandages) to the lower legs to prevent bruising. The order had a start date of 09/24/23. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 6 Event ID: 365656 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365656 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Laurels of New London The 204 W Main St New London, OH 44851 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Review of Resident #4's medical record, including all administration records, revealed no evidence the Tubigrips were implemented. During observations on 01/28/24 beginning at approximately 7:40 A.M., Resident #4 was up and in a wheelchair for the majority of the day. Resident #4 was wearing Capri-style sweat pants, ankle socks, and tennis shoes. Resident #4 did not have any bandages in place to the lower legs. State Tested Nurse Aide (STNA) #133 and Licensed Practical Nurse (LPN) #119 were interviewed on 01/28/24 between 2:00 P.M. and 4:00 P.M. STNA #133 reported working on a full-time basis to provide care to the residents residing on the hall where Resident #4 resided. STNA #133 reported there were no residents on that hall who wore Tubigrips on their lower legs. LPN #119 was then interviewed and, after reviewing physician orders, verified Resident #4 should be wearing Tubigrips on the lower legs. Registered Nurse (RN) #104, LPN #111, and the DON were interviewed on 01/30/24 between 9:14 A.M. and 12:00 P.M. During interviews, RN #104 and LPN #111 reported anytime there was a physician order for Tubigrips, the order was documented on the resident's TAR. RN #104 and LPN #111 reported it was also documented on the TAR if a resident refused to wear physician-ordered devices such as Tubigrips. The DON verified Resident #4 had a physician order for Tubigrips and the medical record did not reflect these had been implemented. Review of the facility policy titled, Physician's Order, revised 10/20/23, revealed immediately after noting an order, the receiving licensed nurse transcribes it in permanent ink on the MAR or TAR, or other appropriate document needed. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365656 If continuation sheet Page 2 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365656 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Laurels of New London The 204 W Main St New London, OH 44851 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, staff interview, and review of the facility policy for fall management, the facility failed to implement fall interventions as care planned and as ordered. This affected one (#20) of two residents reviewed for accidents. The facility census was 45. Findings include: Review of the medical record revealed Resident #20 was admitted to the facility on [DATE]. Diagnoses included dementia, muscle weakness, and muscle wasting and atrophy. Review of the quarterly comprehensive nursing assessment dated [DATE], revealed Resident #20 had a history of falls, took medications that may increase falls, had impaired vision, and had impaired cognition, judgement, memory, safety awareness and/or decision making capacity. Review of the annual Minimum Data Set 3.0 assessment dated [DATE], revealed Resident #20 was severely cognitively impaired and required staff assistance for all activities of daily living. Review of the plan of care, revised 03/03/21, revealed Resident #20 was at risk for fall-related injury and falls related to confusion, poor communication/comprehension, wandering, choosing to seat self on the floor, diagnosis of dementia, impaired vision and hearing, deconditioning, gait/balance, problems, non-ambulatory, history of falls, incontinence, and unawareness of safety needs. Interventions included a bolster overlay to the mattress and padded mat to the floor beside the bed. Review of current physician orders for January 2024, revealed an order dated 12/01/23 for a padded mat to the floor on the exit side of the bed. During observations on 01/28/24 at 10:24 A.M., on 01/29/24 at 12:02 P.M., and on 01/31/24 at 9:20 A.M., Resident #20 was seen lying in bed with a bedside table next to the bedside. There was no padded mat on the floor next to the bed or anywhere visible in the resident's room. During an interview on 01/31/24 at 9:26 A.M., State Tested Nurse Aide (STNA) #133 verified Resident #20 was in bed and did not have a mat in place next to the bed. STNA #133 reported providing care to Resident #20 on a full-time basis and had no knowledge of the resident ever having a mat next to the bed while in bed. During observations on 01/31/24 at 10:12 A.M. and on 01/31/24 at 10:22 A.M., Resident #20 was lying in bed and there was no still no mat in place at bedside. Observation and interview on 01/31/24 at 10:29 A.M. with STNA Supervisor #140, verified Resident #20 was in bed and there was no padded mat on the floor next to the bed or anywhere in the resident's room. At the time of observation, STNA #133 brought a padded mat into the room and placed it on the floor next to the resident's bed. Review of the facility policy titled, Fall Management, revised 09/22/23, revealed the facility would identify hazards and resident risk factors and implement interventions to minimize falls and risk of injury related to falls. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365656 If continuation sheet Page 3 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365656 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Laurels of New London The 204 W Main St New London, OH 44851 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0732 Post nurse staffing information every day. Level of Harm - Potential for minimal harm Based on review of daily staffing postings, review of Daily Hours Reports, staff interview, and policy review, the facility failed to document the actual hours worked for registered nurses on the daily staff postings. This had the potential to affect all 45 residents residing in the facility. The census was 45. Residents Affected - Many Findings Included: Review of the daily staff postings revealed on 12/26/23, 12/30/23, 01/04/24, 01/05/24, 01/08/24, 01/14/24, 01/18/24, 01/22/24, 01/23/24, and 01/24/24 there was no documentation of hours worked by registered nurses (RNs). Review of Daily Hours Reports for RN #103 revealed the nurse worked on 12/26/23 from 7:59 A.M. to 5:04 P.M., on 01/05/24 from 7:32 A.M. and 5:19 P.M., and on 01/08/24 from 7:10 A.M. to 10:24 A.M. and from 1:23 P.M. through 8:34 P.M. Review of the Daily Hours Report for RN #104 revealed the nurse worked on 12/30/23 from 2:53 A.M. to 11:30 A.M. Review of the Daily Hours Reports for the Director of Nursing (DON) revealed the DON worked on 01/04/24, 01/05/24, 01/08/24, 01/22/24, 01/23/24, and 01/24/24 as a charge nurse from 7:30 A.M. to 4:00 P.M.; and worked on 01/18/24 from 7:00 A.M. to 3:30 P.M. as charge nurse. Review of the Daily Hours Report for RN #108 revealed the nurse worked on 01/14/24 from 6:59 A.M. to 3:30 P.M. Review of the Daily Hours Report for RN #107 revealed the nurse worked on 01/24/24 from 7:30 A.M. to 4:00 P.M. Interview with the Administrator on 01/31/24 at 12:25 P.M. confirmed the Daily Hours Reports for RN #103, RN #104, RN #107, RN #108, and the DON were accurate for hours worked in the facility. The Administrator confirmed these hours were not documented on the daily staff postings for RN hours and should have been. Review of the facility policy titled, Required Regulatory Postings, dated 05/01/22, revealed the following information will be posted on a daily basis by the facility. Date requirements where to include the facility name, current date, the total number of the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for guest/resident care per shift: Registered Nurses, Licensed Practical Nurses, Certified Nursing Aides or State Tested Nursing Assistants, and medication aides. This will also include guest/resident census. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365656 If continuation sheet Page 4 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365656 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Laurels of New London The 204 W Main St New London, OH 44851 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0805 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, staff interview, review of the facility diet conversion guide, review of facility recipes, and review of facility policy, the facility failed to ensure residents receiving mechanically altered diets were served foods according to the dietary order. This had the potential to affect 13 (#1, #2, #3, #6, #7, #9, #10, #15, #24, #28, #33, #42, and #43) of 13 residents who were ordered a mechanical soft diet. The facility census was 45. Findings include: 1. Observation on 01/30/24 at 5:50 P.M. of the dinner meal, revealed the residents receiving both regular and mechanical soft diets were served fruit cups with their meal. Some fruit cups consisted of all pineapple chunks and some fruit cups consisted of mostly pineapple chunks with a couple of other fruits intermixed within the cup. Interviews at the time of observation on 01/30/24 at 5:50 P.M. with Dietary Aide #150 and Dietary Aide #154 verified the fruit cups consisted mainly of pineapple chunks and that some consisted of all pineapple chunks. Dietary Aide #150 reported there was always a lot of pineapple in the bottom of the can which was why the cups varied. Dietary Aide #154 verified residents who were prescribed mechanical soft diets received the same fruit cups the residents who received regular consistency diets did. Review of the facility diet conversion guide, dated April 2010, revealed residents prescribed a mechanical soft diet were to receive no pineapple. Review of the facility recipe for the fruit cup revealed pineapple was included in the recipe. The recipe instructed staff to refer to the Speech Language Pathologist for fruits not allowed on consistently altered diets and to use a knife/fork or processor to chop foods to the desire consistency for those receiving mechanical soft diets. Review of a resident diet list revealed 13 residents (#1, #2, #3, #6, #7, #9, #10, #15, #24, #28, #33, #42, and #43) were prescribed a mechanical soft diet. 2. Review of Resident #42's medical record revealed an admission date of 04/05/23. Diagnoses included dysphagia, spinal stenosis, and anxiety. Review of Resident #42's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was cognitively intact and required set up assistance for eating. Review of Resident #42's most recent care plan revealed she was at nutritional and/or dehydration risk related to dementia, was edentulous, and was in need of an altered texture diet. Interventions included to provide the diet as ordered which was a regular mechanical soft diet with thin liquids. Review of Resident #42's medical record revealed a physician's order dated 04/27/23 for a regular diet with mechanical soft texture. Review of Resident #42's diet order slip delivered on her meal tray on 01/28/24 revealed the (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365656 If continuation sheet Page 5 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365656 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Laurels of New London The 204 W Main St New London, OH 44851 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0805 resident required a mechanical soft diet with chopped meats. Level of Harm - Minimal harm or potential for actual harm Observation on 01/28/24 at 12:29 P.M. revealed Resident #42 was served a cup of beef stew meat in broth. The pieces of beef were approximately one inches long by two inches wide in size. The resident had a mouth full of beef she was attempting to chew. Residents Affected - Some Interview with Resident #42 on 01/28/24 at 12:29 P.M. revealed she was missing a large number of teeth and was having trouble chewing the beef. Observation on 01/28/24 at 12:30 P.M. revealed Activity Director #167 approached Resident #42 and asked her if she would like to spit out the unchewed meat, but the resident denied and stated, I'll get it chewed eventually. Interview with Activity Director #167 at 12:31 P.M. verified Resident #42 was not served a proper mechanical soft diet due to the large pieces of stew beef provided. A telephone interview on 01/30/24 at 2:46 P.M. with Dietary Director (DD) #210 revealed mechanical soft diets included chopped meats and vegetables which were to be steamed and fork tender. Meat was to be chopped up fine. DD #210 verified full pieces of beef in the stew was unacceptable. Review of the recipe summary card for beef stew revealed directions for mechanical soft texture. Staff were to remove the desired number of servings of beef and to chop for the mechanical soft diets. A knife, fork, or food processor were to be used to chop foods to the desired consistency. Review of the facility policy titled, Mechanically Altered Diets, dated April 2010, revealed all guests with physician's orders for mechanical soft diet shall receive foods of nearly regular textures with the exception of very hard, sticky, or crunchy foods. Foods still need to be moist and should be in bite-size pieces at the oral phase of the swallow. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365656 If continuation sheet Page 6 of 6

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Citations

4 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0684GeneralS&S Dpotential for harm

    F684 - Quality of care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • 0689GeneralS&S Dpotential for harm

    F689 - Accidents

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • 0732GeneralS&S Cno actual harm

    F732 - Nurse Staffing Information

    Post nurse staffing information every day.

  • 0805GeneralS&S Epotential for harm

    F805 - Food and drink

    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

FAQ · About this visit

Common questions about this visit

What happened during the January 31, 2024 survey of LAURELS OF NEW LONDON THE?

This was a inspection survey of LAURELS OF NEW LONDON THE on January 31, 2024. The surveyor cited 4 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at LAURELS OF NEW LONDON THE on January 31, 2024?

Yes, 4 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.