Inspection·May 9, 2022

F 0568 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Based on record review and interview the facility failed to verify financial records, account transactions or quarterly statements were maintained for resident funds. This affected five of five residents (#29, #58, #60, #61, and #65) reviewed for resident funds and had the potential to affect 33 residents (#2, #5, #8, #11, #12, #13, #15, #16, #17, #23, #24, #26, #27, #29, #31, #33, #35, #36, #42, #43, #44, #49, #50, #53, #54, #58, #60, #63, #65, #67, #70) whose funds were managed by the facility. The facility census was 71. Finding include: Review of the Resident Fund Management Service Authorization and Agreement to Handle Resident Funds forms revealed the facility managed the personal funds for Residents #29, #58, #60, #61, and #65. Interview on 05/06/22 at 2:45 P.M. with Business Office Manager (BOM) #294 revealed she had been at the facility for two weeks and did not know how to access the resident's financial records or obtain quarterly statements. The facility was unable to provide resident financial records or access resident statements. They were therefore unable to show if residents with fund accounts accrued interest, received quarterly statements, if residents had access to their funds, or if funds had been returned to a resident's estate as required. Interview on 05/06/22 at 5:29 P.M. with the Administrator verified the facility was unable to provide resident financial documents showing how the facility handled resident funds. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 2 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0640 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure Minimum Data Set (MDS) assessments were completed following resident discharge. This affected two of two residents reviewed for discharge (Residents #1 and #10) . Facility census was 71. Residents Affected - Few Findings include: 1. Review of the closed medical record for Resident #1 revealed an admission date of 12/08/21 and discharge date of 12/29/21 to the community. Diagnoses included syphilis, delusional disorders, psychoactive substance use, and altered mental status. Review of Resident #1's MDS assessment dated [DATE] revealed the resident had impaired cognition and was expected to discharge to the community. Review of Resident #1's care plan dated 12/14/21 revealed the resident planned to return to the community. Interventions included to involve specialized home care services and provide written instructions upon discharge. Review of the MDS assessment dated [DATE] revealed the assessment was incomplete and had not been submitted. 2. Review of closed medical record for Resident #10 revealed an admission date of 05/27/21 and discharge date of 04/12/22 to the community. Diagnoses included type II diabetes, obesity, and heart disease. Review of Resident #10's quarterly MDS assessment dated [DATE] revealed the resident had intact cognition and was not expected to discharge to the community. Review of Resident #10's care plan dated 01/25/22 revealed the resident planned to return to the community. Interventions included to involve specialized home care services and to provide written instructions upon discharge. Review of the MDS discharge assessment dated [DATE] revealed it was incomplete and had not been submitted. Interview on 05/06/22 at 10:50 A.M. with Corporate Clinical Nurse #292 verified Resident #1's discharge and Resident #10's discharge MDS assessments were incomplete and had not been submitted. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 3 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0657 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure participation of the resident and resident's representative in developing the residents comprehensive care plan. This affected six residents (#4, #10, #30, #45, #52, and #70) of seven residents reviewed for care plan participation. The facility census was 71. Findings include: Review of the medical record for Resident #4 revealed an admission date of 09/10/21. Diagnoses included hypertension and hyperlipidemia. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident had mildly impaired cognition. Review of Resident #4's progress notes and assessments revealed no evidence care conferences had been conducted. Review of the medical record for Resident #10 revealed an admission date of 05/27/21. Diagnoses included hemiplegia and hemiparesis, dependence on oxygen, and diabetes. Review of the quarterly MDS assessment, dated 01/25/22, revealed the resident had intact cognition. Review of Resident #10's progress notes and assessments revealed no evidence care conferences had been conducted. The resident was discharged on 04/12/22. Review of the medical record for Resident #30 revealed an admission date of 06/09/20. Diagnoses included adult failure to thrive, alcohol use with alcohol induced disorder, and muscle weakness. Review of the annual MDS assessment, dated 04/19/22, revealed the resident had mildly impaired cognition. Review of Resident #30's progress notes and assessments revealed the most recent quarterly care conference was held on 02/15/21. Review of the medical record for Resident #45 revealed an admission date 05/18/21. Diagnoses included encounter for attention to gastrostomy, Alzheimer's disease, and acute and chronic respiratory failure. Review of the quarterly MDS assessment, dated 03/17/22, revealed the resident had severely impaired cognition. Review of progress notes and assessments revealed her last care plan conference was held 05/28/21. Review of the medical record for Resident #52 revealed an admission date of 08/30/21. Review of the Resident's progress notes and assessments revealed a care plan conference was scheduled for 09/16/21, but there was no record of it being completed. Review of the medical record for Resident #70 revealed an admission date of 01/01/22. Review of Resident #70's progress notes and assessments revealed no evidence a care conference had been conducted. Interview on 05/04/22 at 10:54 A.M. with Social Service Designee (SSD) #89 revealed she was from another facility and began working at this facility after the facility's previous SSD walked off the job on 05/03/22. The previous SSD had been at the facility approximately a month. An initial care conference was supposed to be scheduled three to five days from admission with the resident and/or representative. Care plan meetings were to be done quarterly. The SSD was to put the notes in the resident's e-medical record in the assessment section or the progress notes section. Interview on 05/04/22 at 11:13 A.M. with the Administrator and Director of Nursing (DON) revealed (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 4 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0657 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some the previous SSD was at the facility for less than a month, before her there were some gaps in having a SSD in the facility. Interview on 05/06/22 at 9:54 A.M. with the DON and Corporate Clinical Nurse #292 revealed the facility was aware care conferences were to be held quarterly and they had been held sporadically over the last six months to a year. Interview on 05/06/22 at 11:22 A.M. with the Administrator verified she was unable to obtain any information on what residents or resident representatives had care conferences in the last six months. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 5 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0660 Plan the resident's discharge to meet the resident's goals and needs. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to have a discharge planning process in place which addressed each resident's discharge goals and included identifying changes in the resident's condition which warranted revising the discharge plan. This affected three of three residents (#4, #10, and #30) reviewed for discharge planning. The facility census was 71. Residents Affected - Few Findings include: Review of the medical record for Resident #4 revealed an admission date of 09/10/21. Diagnoses included hypertension and hyperlipidemia. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident had mildly impaired cognition. Review of the discharge care plan for Resident #4, dated 09/17/21, revealed discharge status was undetermined because the County had temporary guardianship of Resident #4 due to inability to care for self. Interventions included: Resident will return to appropriate safe placement once stable, assess resident/families' ability to perform transfers and activities of daily living, connect with home health as appropriate, contact and connect with appropriate housing options if applicable, and coordinate discharge planning with community case manager, family, and/or responsible party. The interventions were dated 09/19/21. Review of documents in the medical record of Resident #4 revealed a Statement of Expert Evaluation dated 02/20/22 and an email dated 04/18/22 from the Assistant Prosecuting Attorney, Office of the County Prosecutor discussing the finding of competence. There were no progress notes discussing discharge plans and no evidence care conferences had been conducted. Interview on 05/02/22 at 10:34 A.M. with Resident #4 revealed the resident had been told she was supposed to be leaving the facility and the court was no longer her guardian. Review of the medical record for Resident #10 revealed an admission date of 05/27/21. Diagnoses included hemiplegia and hemiparesis, dependence on oxygen, and diabetes. Review of the quarterly MDS assessment, dated 01/25/22, revealed the resident had intact cognition. Review of Resident #10's progress notes and assessments revealed no evidence care conferences had been conducted. The resident was discharged to another Long-Term Care (LTC) facility on 04/12/22. Review of the discharge care plan for Resident #10, dated 05/27/21, revealed the resident planned to return to the community. Interventions included reevaluate periodically resident's capabilities to return to the community. Review of the last progress note on Discharge Planning/discharge date d 08/31/21 and timed 1:11 A.M. revealed Resident #10 had shown improvement but still had difficulty with moving and using her left side as stated by the resident representative. Resident #10 did not have adequate/safe housing for discharge. The home currently did not have active gas service and the home had anterior and interior steps which limited Resident 10's mobility around the home. Resident #10 was considering leasing an apartment and was to remain in LTC until an adequate home was available for discharge. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 6 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0660 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Review of the medical record for Resident #30 revealed an admission date of 06/09/20. Diagnoses included adult failure to thrive, alcohol use with alcohol induced disorder, and muscle weakness. Review of the annual MDS assessment, dated 04/19/22, revealed the resident had mildly impaired cognition. Review of Resident #30's progress notes and assessments revealed the most recent quarterly care conference was on 02/15/21. Review of Resident #30's care plans revealed the only plan related to dis charge was dated 11/10/21 and stated the Resident planned to stay long term in the facility. Interventions included: resident will safely adjust to long term care, resident/ family will be actively involved in the resident plan of care, and social services will reevaluate resident's discharge goals periodically. Review of the last progress note on Discharge Planning/discharge date d 08/12/21 and timed 11:58 A.M. revealed Resident #30's family was working with the resident's Medicaid health plan provider to obtain durable medical equipment (DME) and home care services for Resident #30 to return home. They were filing a new request for a waiver assistance as the first claim was denied for failure to show proof of an available home health aide. They continued to utilize available resources to find a suitable home health aide for in home care. Interview on 05/02/22 at 11:37 A.M. with Resident #30 revealed she was ready to go. She needed a new social security card to get a state identification card. Her son wanted her to live with him but Resident #30 didn't want to be in his and his families way. She wanted a place near him. Her niece was going to come stay with her. Interview on 05/04/22 at 10:54 A.M. with Social Service Designee (SSD) #89 revealed she was from another facility and began working at this facility after the previous SSD walked off the job on 05/03/22. The previous SSD had been here approximately a month. SSD #89 revealed Resident #4 had a court appointed temporary guardian for six months. Expert evaluation had recently deemed the resident competent. Interview on 05/04/22 at 11:13 A.M. with the Administrator and Director of Nursing (DON) revealed the previous SSD was at the facility for less than a month, before her there were some gaps in having a SSD in the facility. Interview on 05/06/22 at 9:54 A.M. with the DON and Corporate Clinical Nurse #292 revealed care conferences had been held sporadically over the last six months to a year. Interview on 05/06/22 at 11:22 A.M. with the Administrator verified she was unable to obtain any information on what residents had care conferences in the last six months. Discharge planning was not in the medical record and discharge plans had not been revised as needed. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 7 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0677 Provide care and assistance to perform activities of daily living for any resident who is unable. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Review of the medical record for Resident #24 revealed an admission date of 10/19/20. Diagnoses included hemiplegia (weakness) of the right side, and type II diabetes. Residents Affected - Few Review of Resident #24's MDS assessment dated [DATE] revealed Resident #24 had intact cognition and required extensive assistance with personal hygiene. Review of the care plan dated 02/17/22 revealed Resident #24 had a self-care deficit related to right sided weakness. Intervention included to assist with activities of daily living. Review of the physician orders for May 2022 revealed Resident #24 had an order for podiatry services. Interview on 05/02/22 at 10:01 A.M. with Resident #24 stated he wanted to see the podiatrist. Observation and Interview on 05/05/22 at 10:10 A.M. with Licensed Practical Nurse (LPN) # 274 of Resident #24's left foot revealed the big toenail was long thick and covered with a white debris that appeared to be fungus. The toenail lifted off the nailbed and was growing in an up and outward position. The toenails on the right and left feet were long thick and covered with a white debris. Interview at this time, with LPN #274 verified Resident #24 required podiatry services. Interview on 05/05/22 at 4:49 P.M. with Social Service Designee (SSD) #289 revealed Resident #24 had an order for podiatry service. SSD #289 verified Resident #289 had not received podiatry services in the past six months. 5. Review of the medical record for Resident #44 revealed an admission date of 07/14/14. Diagnoses included dementia, schizoaffective disorder, and muscle weakness. Review of Resident #44's MDS assessment dated [DATE] revealed Resident #44 had impaired cognition and required extensive assistance with personal hygiene. Review of the care plan dated 02/27/22 revealed Resident #44 had self-care deficit related to weakness. Interventions included extensive assistance with bathing and dressing. Observation and interview on 05/02/22 at 4:09 P.M. of Resident's #44's fingernails on both the right and left hands revealed they extended about 0.5 centimeter (cm) from the top of the finger. Several fingernails were broken with jagged edges. Interview at this time with Resident #44, revealed his fingernails were long and need to be cut. Interview with LPN #274 on 05/05/22 at 10:18 A.M. revealed the STNAs and activity staff was responsible for cutting fingernails. LPN #274 verified Resident #44's fingernails needed to be cut. Review of the facility policy titled Morning Care revised on 06/15/20 revealed morning care would be offered each day to promote resident comfort, cleanliness, grooming and general wellbeing. Based on observation, interview, and record review the facility failed to ensure residents received services to maintain personal and oral hygiene. This affected four (Residents #60, #62, #24, and (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 8 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0677 #44) of 11 residents reviewed for personal hygiene. Facility census was 71. Level of Harm - Minimal harm or potential for actual harm Findings include: Residents Affected - Few 1. Review of medical record revealed Resident #60 was admitted on [DATE]. Diagnoses included neuromuscular dysfunction of bladder, morbid obesity, hypertension, major depressive disorder, and lymphedema. Review of Resident #60's care plan revised on 01/27/22 revealed Resident #60 required extensive assist with one staff to perform personal hygiene. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #60 required extensive assist with two persons for personal hygiene. Observation on 05/02/22 at 12:59 P.M. revealed Resident #60 lying in bed with a sheet covering her and uncombed greasy hair. Interview with Resident #60 at the time of the observation revealed she received partial bed baths maybe once a week and her hair had not been washed for several months despite having requested to have her hair washed. Interview on 05/04/22 at 9:03 A.M. with Resident #60 revealed she had not had a bed bath since observation on 05/02/22. Interview on 05/04/22 at 1:28 P.M. with State Tested Nurse Aide (STNA) #279 revealed Resident #60 loved her bed baths and hair to be washed. Interview on 05/05/22 at 8:54 A.M. with Resident #60 revealed she did not receive a bed bath last night as per bath schedule. Interview on 05/05/22 at 9:01 A.M. with STNA #278 revealed when showers were given, they were recorded in the electronic medical record (EMR) and a shower sheet was filled out and given to the Assistant Director of Nursing (ADON). STNA #278 confirmed Resident #60 was scheduled for a bath last night and there were no shower sheets in the shower book from last night completed for Resident #60. Interview on 05/05/22 at 9:18 A.M. with STNA #285 revealed she received report from the previous shift. If a bath was completed a shower sheet was filled out and the shower is also documented in EMR. She stated Resident #60 had never refused care for her. Interview on 05/05/22 at 1:29 P.M. with the ADON revealed five shower sheets were found for Resident #60 for the past 30 days (03/30/33, 04/04/22, 04/13/22, 04/18/22, and 04/30/22), which was not twice weekly as care planned and any refusals should have been documented in EMR. She stated Resident #60 would receive a bed bath today. Interview on 05/06/22 at 9:19 A.M. with Resident #60 revealed she had not gotten a bath or hair washed last night. Interview on 05/06/22 at 9:26 A.M. with the ADON revealed she had forgotten to alert staff to give Resident #60 a bath and wash hair. She said she would make sure Resident #60 received a bed bath and hair washing this morning. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 9 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0677 Level of Harm - Minimal harm or potential for actual harm Review of Resident #60 care Kardex revealed bathing was to be completed twice weekly on the night shift, Wednesday and Saturday. Review of the EMR charting bathing task for Resident #60 revealed bed baths were provided three times in the past 30 days on 04/07/22, 04/10/22, and 04/24/22. Residents Affected - Few Review of the facility policy Morning Care/AM Care revised 06/15/20, revealed bath/showers were to be provided as indicated. 2. Review of medical record for Resident #62 revealed Resident #62 was admitted on [DATE]. Diagnoses included cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebral artery, dysphagia, hemiplegia and semi paresis, hypertension, anemia, type II Diabetes, chronic kidney disease, hyperlipidemia, glaucoma, major depressive disorder with psychotic symptoms. Review of Resident #62's care plan revised on 08/10/21 revealed he had an activities of daily living (ADL) deficit related to stroke with limited range of motion. Review of the MDS assessment dated [DATE] revealed Resident #62 needed a two person assist for personal hygiene. Review of Resident #62's bath/shower sheets revealed he received baths six times (04/13/22, 04/16/22, 04/18/22, 04/20/22, 04/25/22, and 04/30/22) over the past 30 days. Interview on 05/04/22 at 1:28 P.M. with STNA #279 revealed Resident #62 required assistance with bathing and did not usually refuse basic care. Interview on 05/05/22 at 9:01 A.M. with STNA #278 revealed when showers were given, they were recorded in the EMR and a shower sheet was filled out, placed in the shower binder, and given to the ADON. STNA #278 confirmed there were no shower sheets for Resident #62. Interview on 05/05/22 at 9:18 A.M. with STNA #285 revealed she found out who needed bathing from the list in the shower book. Once a bath was done, a shower sheet was filled out and documented in the EMR. Interview on 05/06/22 at 9:26 A.M. with the ADON revealed she had forgotten to alert staff to give Resident #62 a bath and wash hair. She said she would make sure he received a bed bath and hair washing this morning. Observation and interview on 05/06/22 at 9:27 A.M. with Resident #62 revealed his hair was greasy. Resident #62 said he had not received a shower recently. He answered yes when asked if he wanted a bath. Review of the EMR Kardex assignments revealed Resident #62 was scheduled to have bathing on the day shift two times per week on Wednesday and Saturday. Review of EMR charting for Bath Task sheet revealed Resident #62 received one shower over the past 30 days on 05/04/22. Review of the facility policy Morning Care/AM Care revised 06/15/20, revealed bath/showers were to (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 10 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0677 be provided as indicated. Level of Harm - Minimal harm or potential for actual harm 3. Review of medical record revealed Resident #62 was admitted on [DATE]. Diagnoses include cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebral artery, dysphagia, hemiplegia and semi paresis, hypertension, anemia, type II diabetes, chronic kidney disease, hyperlipidemia, glaucoma, and major depressive disorder with psychotic symptoms. Residents Affected - Few Review of Resident #62's care plan with a revision date of 12/10/18 revealed he was at risk for oral/dental issues related to some missing teeth. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #62 did not have any loose or missing teeth or pain. Review of Resident #62's care Kardex revealed oral care was to be completed twice daily. Observation on 05/02/22 at 10:52 A.M. revealed Resident #62 with reddened gums and visibly unclean teeth with food particles evident between teeth. Interview at the time of the observation with Resident #62 revealed he answered no when asked if staff helped with brushing teeth and said pain when pointing to his teeth. Interview on 05/04/22 at 8:53 A.M. with Resident #62 revealed staff had not set up a toothbrush to brush his teeth and he pointed to his mouth and stated hurts. Interview on 05/04/22 at 11:43 A.M. with State Tested Nurse Aide (STNA) #278 revealed Resident #62 could complete his oral care with set up assistance. STNA #278 said staff were to set up what was needed for Resident #62 to complete oral care each day. Interview on 05/04/22 at 1:28 P.M. with STNA #279 revealed Resident #62 would brush teeth with set up and stated Resident #62 did not usually refuse care. Interview on 05/04/22 at 3:09 P.M. with the Director of Nursing (DON) confirmed mouth care was documented as completed once daily eight times (04/05/22, 04/06/22, 04/07/22, 04/08/22, 04/25/22, 04/27/22, 04/28/22, and 04/29/22) for Resident #62's for the past 30 days. Interview on 05/05/22 at 9:16 A.M. with Resident #62 revealed he had not been offered a toothbrush to brush his teeth. He stated it hurt and pointed to his teeth. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 11 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure Resident #62 was treated timely for complaints of abdominal pain. This affected one resident (Resident #62) of one resident reviewed for timely treatment. The facility census was 71. Residents Affected - Few Findings include: Review of medical record revealed Resident #62 was admitted on [DATE]. Diagnoses include cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebral artery, dysphagia, hemiplegia and semi paresis, hypertension, anemia, type II diabetes, chronic kidney disease, hyperlipidemia, glaucoma, and major depressive disorder with psychotic symptoms. Interview on 05/05/22 at 9:16 A.M. with Resident #62 revealed that his stomach hurt, he said he was in a lot of pain and he requested medication. This surveyor asked State Tested Nurse Aide (STNA) #278 to notify the nurse since the nurse was with another resident. Observation and interview on 05/05/22 at 10:30 A.M. during wound dressing change revealed Resident #62 stated to a second surveyor that he was in pain and requested Milk of Magnesia (MOM). Resident #62 stated the nurse had been previously notified and he was becoming frustrated. The Assistant Director of Nursing (ADON) was present at this time, and she assured Resident #62 his nurse would be notified. Interview on 05/05/22 at 11:42 A.M. with Resident #62 revealed he had not received medication for his stomach and he was still having pain. Licensed Practical Nurse (LPN) #288 was notified by this surveyor and LPN #288 stated she would contact the doctor regarding an order. Interview on 05/05/22 at 12:02 P.M. with LPN #288 revealed she had contacted the doctor and requested an order for medication for constipation. Review of the nursing progress notes for Resident #62 dated 05/05/22 at 12:02 P.M. revealed a call was placed to the physician for an order for MOM. Review of Resident #62's Medication Administration Record (MAR) revealed no order for MOM or documentation MOM was administered to Resident #62. Interview with the ADON on 05/06/22 at 2:46 P.M. revealed there was a telephone order for MOM and for an abdominal ultrasound. The ADON verified the MOM was not listed on the MAR nor was there documentation MOM was administered. Per the ADON the MOM was given on 05/05/22 at 2:15 P.M. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 12 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0688 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Medical record review revealed Resident #7 was admitted to the facility on [DATE]. Admitting diagnoses included hemiplegia, hemiparesis, diabetes mellitus, bipolar disorder, and cerebral infarction. Review of Resident #7's physician order dated 03/23/21 revealed Resident #7 was to wear a left resting hand splint six to eight hours per day as tolerated. The splint was to be applied with morning care and removed with hour of sleep care. Review of Resident #7's Minimum Data Set assessment dated [DATE] revealed Resident #7 was alert and oriented to time, person and place, required extensive assistance of one person for bed mobility, transfers, dressing and toilet use, and was totally dependent on staff for personal hygiene. Observation of Resident #7 on 05/03/22 at 10:30 A.M. revealed Resident #7 was not wearing a left resting hand splint while sitting at the side of his bed. When asked about the splint, Resident #7 said he had not seen the splint, he was not wearing the splint, and did not like wearing the splint. When asked if staff asked him about putting the splint on in the mornings, Resident #7 said no one asked him about putting on the splint. Observation of Resident #7 on 05/04/22 at 12:25 A.M. revealed Resident #7 sitting in a wheelchair with no splint to the left hand. Interview with Director of Therapy Services (DTS) #287 on 05/05/22 at 12:30 P.M. revealed Resident #7 was fitted for a left hand splint to be worn six to eight hours as tolerated. DTS #287 further stated therapy had worked with Resident #7 regarding the splint and tolerating the splint six to eight hours a day which he was able to tolerate. Interview with STNA #278 on 05/05/22 at 1:10 P.M. revealed Resident #7 did not wear a splint. STNA #278 further stated he had not seen a splint in Resident #7's room recently. Observation of Resident #7's room on 05/05/22 at 1:40 P.M. with STNA #256 revealed STNA #256 could not locate a splint in the room. STNA #256 said she never knew Resident #7 was supposed to wear a splint. Interview with LPN #288 on 05/05/22 at 1:55 P.M. revealed she had not seen a splint in Resident #7's room and was not aware he was supposed to wear a splint. Review of Resident #7's care Kardex dated 05/05/22 revealed, under devices, Resident #7 was supposed to have a resting left hand splint six to eight hours a day as tolerated. The splint was to be applied with morning care and removed at bedtime care. Range of motion was to be performed prior to application of the splint. Based on observation, interview and record review the facility failed to ensure splints ordered by the physician were applied for Resident #7 and #62. This affected two residents (Resident #7 and #62) out of three residents (Resident #7, #32, and #62) reviewed for splints. The facility census was 71. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 13 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0688 Findings include: Level of Harm - Minimal harm or potential for actual harm 1. Review of medical record revealed Resident #62 was admitted on [DATE]. Diagnoses include cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebral artery, dysphagia, hemiplegia and semi paresis, hypertension, anemia, type II diabetes, chronic kidney disease, hyperlipidemia, glaucoma, and major depressive disorder with psychotic symptoms. Residents Affected - Few Review of the physician orders for Resident #62 dated 02/27/22 revealed a physician order for a right-hand splint to be applied daily for six to eight hours as tolerated by resident. Apply with morning care and remove as ordered. Assess skin prior to and after application. Complete passive range of motion to fingers and wrist of 10 repetitions with two second holds prior to application as tolerated by resident. Review of Resident #62's plan of care last updated on 02/26/21, revealed Resident #62 had an activities of daily living (ADL) self-care performance deficit related to his stroke and limited range of motion. Interventions included: assist resident with splint during waking hours, encourage use of utensils at meals, praise all efforts of self-care; and right-hand splint to be applied daily for six to eight hours as tolerated by the resident. Observation on 05/02/22 at 10:52 A.M. revealed Resident #62 laying on his back in bed without a right-hand splint. Observation on 05/04/22 at 8:53 A.M. of Resident #62 revealed he did not have the right-hand splint on his right paralyzed arm. Interview on 05/04/22 at 9:19 A.M. with Licensed Practical Nurse (LPN) #205 revealed Resident #62 did not have any ongoing devices that he utilized. Interview on 05/04/22 at 11:43 A.M. with State Tested Nurse Aide (STNA) #278 revealed he had not observed and was not aware of a hand splint for Resident #62. Interview on 05/04/22 at 1:28 P.M. with STNA #279 revealed she was not aware of a hand splint for Resident #62 and had never seen one for Resident #62. Interview on 05/04/22 at 2:20 P.M. with LPN #205 revealed staff did not always chart if Resident #62's hand splint was worn. Interview on 05/04/22 at 3:25 P.M. with the Assistant Director of Nursing (ADON) confirmed Resident #62's splint order was still active and verified Resident #62's EMR splint task had missing dates and was not applied as ordered/care planned. Interview on 05/04/22 at 4:27 P.M. with LPN #205 revealed she found Resident #62's splint and stated Resident #62 was capable of removing the splint independently if he desired. Observation on 05/05/22 at 9:16 A.M. of Resident #62 revealed he was not wearing the right-hand splint. Interview on 05/05/22 at 9:18 A.M. with STNA #285 revealed she had never seen a splint nor offered it to Resident #62 to wear. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 14 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0688 Observation of Resident #62 on 05/05/22 at 11:42 A.M. revealed he was not wearing his right-hand splint. Level of Harm - Minimal harm or potential for actual harm Observation of Resident #62 on 05/06/22 at 9:27 A.M. revealed he was not wearing his right-hand splint. Residents Affected - Few Review of Resident #62's care Kardex revealed right-hand splint to be applied daily for six to eight hours as tolerated during waking hours as resident allows. Review of Resident #62's Treatment Administration Record (TAR) revealed documentation indicating the right hand splint had been worn daily for the past month. Further review of the TAR revealed the right hand splint was signed off as applied on 05/02/22, 05/04/22, 05/05/22, and 05/06/22. There was documentation of Resident #62 refusing to wear the right-hand splint over the past 30 days. Review of Resident #62's EMR splint task revealed application of right-hand splint was to be completed daily and had been applied on six days (04/07/22, 04/08/22, 04/25/22, 04/29/22, and 05/04/22) over the past 30 days. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 15 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0692 Provide enough food/fluids to maintain a resident's health. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to adequately monitor Resident #45's nutritional status and implement actions to prevent ongoing weight loss. This affected one of two residents reviewed (#45 and #66) for weight loss while on enteral feeding. The facility census was 71. Residents Affected - Few Finding include: Review of the medical record for Resident #45 revealed an admission date of 05/18/21. Diagnoses included encounter for attention to gastrostomy, Alzheimer's disease, and acute and chronic respiratory failure. Review of the admission nursing assessment identified Resident #45 was admitted with a weight of 202 pounds. Review of the 01/20/22 Dietary Quarterly assessment dated [DATE] revealed Resident #45 had a 9.6 percent significant weight loss at one month and three months, and a 13.9 percent significant weight loss at six months. Review of weights revealed on 12/09/22 Resident #45 weighed 185.5 pounds. On 02/01/22 Resident #45 weighed 163.3 pound, a 11.97 percent loss in two months. On 03/02/22 Resident #45 weighed 166.6 pounds, a 2 percent weight gain. However, the weight loss from 12/09/22 to 03/02/22 was 10.2 percent in three months. Review of the Dietary Quarterly assessment dated [DATE] revealed Resident #45's weight on 03/02/22 was 166.6 pounds. Resident #45 had lost 18.9 pounds, 10.2 percent from 12/09/21 to 03/02/22. No recommendations were made. Review of the quarterly Minimum Data Set (MDS) assessment, dated 03/17/22, revealed Resident #45 had severely impaired cognition. Resident #45 received enteral feeding and was totally dependent on staff for receiving nutrition. The assessment indicated Resident #45 weighed 167 pounds and had experienced unplanned weight loss. No weight was obtained in 04/22. There were no nutrition notes after 03/11/22 until identified by the surveyor on 05/04/22. Interview on 05/04/22 at 4:31 P.M. with Registered Dietitian (RD) #268 revealed the RD usually monitored a resident on an enteral feed monthly, or more frequently if they were losing weight. The RD would recommend weekly weights if the resident was experiencing weight loss or other issues. RD #268 verified a weight had not been documented for Resident #45 in 04/22 and no additional monitoring or interventions had been completed. On 05/04/22 Resident #45 was weighed. The resident was at 160.0 pounds. Weights from 12/09/21 to 05/04/22 revealed a significant total weight loss of 25.5 pounds, 13.75 percent weight loss in five months. Review of facility's Weight Policy, last revised 02/01/20, revealed residents were to be weighed weekly for the first four weeks after admission and then monthly or more often if a risk was identified. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 16 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 Provide safe, appropriate pain management for a resident who requires such services. Level of Harm - Actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure Resident #121's pain was managed effectively. Resident #121 sustained actual harm as evidenced by severe pain and depression when physician ordered Fentanyl patches for pain associated with sickle cell anemia was not provided for eighteen days. This affected one of two residents (Residents #121 and #63) reviewed for pain management. The facility census was 71. Residents Affected - Few Findings include: Review of the Resident #121's medical record revealed an admission date of 04/13/22. Admitting diagnoses included unspecified sequela of cerebral infarction, major depressive disorder, congestive heart failure and sickle cell anemia. Review of the admitting physician orders dated 04/14/22 revealed an order for Fentanyl patch 50 microgram (mcg)/hour one patch transdermal every 72 hours for pain. Review of Resident #121's Minimum Data Set 3.0 assessment dated [DATE] revealed Resident #121 was alert and oriented to time, person and place, and required extensive assistance of one person for bed mobility, transfers, dressing, toileting and personal hygiene. Review of the nursing progress notes dated 04/26/22 at 4:30 P.M. revealed the nurse called the pharmacy and spoke with Representative #1. The note further indicated Resident #121's Fentanyl patch was to be billed to the facility until billing to insurance was resolved. In addition, there were 24 pills remaining on the oxycodone script and the oxycodone would be drop shipped to the facility. Review of Resident #121's Medication Administration Record (MAR) from admission on [DATE] to 05/03/22 revealed a Fentanyl patch was applied to Resident #121 on 05/03/22 at 12:08 A.M. Interview with Resident #121 on 05/03/22 at 9:40 A.M. revealed she had been having bad pain since her admission to the facility. At the time of the interview Resident #121 rated her pain a 10 on a scale of 0-10 (zero means no pain, one to three means mild pain, four to seven is considered moderate pain, and eight and above is considered severe pain). Resident #121 was sitting at the side of her bed rocking back and forth. When asked if she informed the nurse, Resident #121 started crying and said telling the nurse did not do any good because they told her they were waiting on the pharmacy. Resident #121 said she finally received her Fentanyl patch that was ordered upon admission early that morning, probably about 1:30 A.M. but it took a while for the Fentanyl to work like it was supposed to since she had been without the medication for a while. Resident #121 said her depression was getting worse because of the pain. Interview with Licensed Practical Nurse (LPN) #288 on 05/03/22 at 10:00 A.M. revealed she administered Resident #121's medications and Resident #121 never mentioned anything about being in severe pain. LPN #288 said she would assess Resident #121. Interview with Resident #121 on 05/04/22 at 8:40 A.M. revealed Resident #121's current pain level was a five. When asked if Resident #121 informed the nurses of her pain when she was first admitted Resident #121 said she did and they offered her oxycodone. Resident #121 said she took the oxycodone which took the edge off of the pain but never gave her relief like the Fentanyl did. Resident #121 said she had pain ranging from seven to 10 when she was not wearing the Fentanyl patch. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 17 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 Level of Harm - Actual harm Residents Affected - Few Interview with the Director of Nursing (DON) on 05/04/22 at 10:30 A.M. revealed the nurse who placed the order for the Fentanyl patch with the pharmacy did not pass on that Resident #121's insurance would not cover the Fentanyl patch. The DON stated the procedure for this kind of situation included notifying the DON immediately because she would call the pharmacy and approve the Fentanyl patch order to be shipped and billed to the facility until the insurance coverage problem was corrected. The DON said The Certified Nurse Practitioner (CNP) had ordered Resident #121 oxycodone as needed for pain as part of her admission orders. Interview with CNP #40 on 05/06/22 at 11:00 A.M. revealed she was aware of the problem regarding Resident #121's Fentanyl patch. CNP #40 explained Resident #121 was started on the Fentanyl at the hospital but due to Resident #121's insurance the medication had not been provided to the facility by the pharmacy. CNP #40 wrote an order for oxycodone for four days (04/14/22 to 04/18/22). When asked about the effectiveness of oxycodone verses Fentanyl for the relief of Resident #121's pain related to sickle cell anemia, CNP #40 said the oxycodone was not as effective as the Fentanyl in relieving Resident #121's pain. During a follow up interview with Resident #121 on 05/06/22 at 12:45 P.M., Resident #121 reiterated she was in a lot of pain prior to getting the Fentanyl patch on 05/03/22 and she started to cry again. When asked if she took the oxycodone as often as she could have it, she stated she was not sure because she was unaware the oxycodone was not scheduled to be given at regular intervals and in order to receive the oxycodone she had to ask for the medication. Resident #121 said when she told the nurses she was in pain some of the nurses administered the oxycodone. Interview on 05/06/22 at 1:15 P. M with State Tested Nursing Assistant (STNA) #278, regarding whether Resident #121 complained of being in a lot of pain daily, revealed of course she does, she has sickle cell anemia. STNA #278 said when any resident complained of pain he immediately reported to the nurse. Interview on 05/06/22 at 1:20 P.M. with LPN #288 revealed Resident #121 complained of pain off and on and when she did, LPN #288 gave her oxycodone. When LPN #288 asked Resident #121 if the oxycodone was effective Resident #121 stated it was for the moment. Interview on 05/06/22 at 1:40 P.M. with STNA #256 revealed STNA #256 had taken care of Resident #121 a few times. STNA #256 indicated Resident #121 did complain about being in pain once when she was first admitted and STNA #256 reported the complaint of pain to the nurse; however, STNA #256 could not remember which nurse. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 18 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, and review of facility drug storage policy and manufacturer's instructions the facility failed to ensure medications were stored according to manufacture guidelines. This affected four residents (Resident #29, #50, #69 and #171) of 71 residents who resided at the facility. Findings include: Observation on [DATE] at 10:00 A.M. of the 300-hallway medication cart revealed an unopened box of nasal spray containing oxymetazoline 0.005 percent, an open bottle Senna-s, a stool softener, a medication cup filled with three round blue tablets, two white oblong pills, one round green tablet, one purple and blue capsule and three and half small round white pills with a piece of paper with a name. Interview on [DATE] at 10:05 A.M. with Licensed Practical Nurse (LPN) #274 revealed she was not assigned to the cart and the nurse who was assigned was on break. LPN #274 verified the findings and stated the medication cup containing the unlabeled medications should have been administered to the resident. Observation on [DATE] at 11:49 A.M. of the 300 and 400 medication room revealed an opened bottle of enteric coated aspirin 81 milligram (mg). Observation of the refrigerator revealed an opened multi use vial of tuberculin purified protein derivative (PPD) solution, used to detect Tuberculosis disease, with an expiration date of [DATE]. The bottle did not have an open date. Interview on [DATE] at 11:55 A.M. with LPN #241 confirmed the tuberculin vial was open and was not dated as to when it had been opened. Review of the medication list provided by the facility revealed three residents (Resident #29, #50, #69) had an order for enteric coated aspirin 81 mg. Resident #171 had an order for Senna-s. Review of the manufacturer's instructions for tuberculin (PPD) solution revealed the vial should be refrigerated and protected from light. Vials in use more than 30 days should be discarded due to possible oxidation and degradation which may affect potency. Interview on [DATE] at 4:30 P.M. with the Director of Nursing (DON) verified the above findings. Review of the facility policy titled Storage and Expiration Dating of Medications and Biologicals revised [DATE] revealed the facility should ensure medications and biologicals with an expired date on the label, have been retained longer than recommended by manufactures and supplier guidelines, and have been contaminated/deteriorated, are stored separate from other medication until destroyed or returned to the pharmacy or supplier. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 19 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0791 Provide or obtain dental services for each resident. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview the facility failed to provide dental services for one resident (Resident #62) of two residents (Residents #25 and #62) reviewed for dental concerns. The facility census was 71. Residents Affected - Few Findings include: Review of medical record revealed Resident #62 was admitted on [DATE]. Diagnoses include cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebral artery, dysphagia, hemiplegia and semi paresis, hypertension, anemia, type II diabetes, chronic kidney disease, hyperlipidemia, glaucoma, and major depressive disorder with psychotic symptoms. Review of Resident #62's care plan with a revision date of 12/10/18 revealed he was at risk for oral/dental issues related to some missing teeth. Review of the facility dental service report for Resident #62 revealed last dental visit was on 10/11/21. Review of a note authored by Registered Dietitian (RD) #290 dated 12/21/21 revealed Resident #62 had altered dentition and reported some mouth pain and requested to see the dentist. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #62 did not have any loose or missing teeth or pain. Observation on 05/02/22 at 10:52 A.M. revealed Resident #62 with reddened gums and visibly unclean teeth with food particles evident between teeth. Interview at the time of the observation with Resident #62 revealed he answered no when asked if staff helped with brushing teeth and said pain when pointing to his teeth. Interview on 05/04/22 at 8:53 A.M. with Resident #62 revealed staff had not set up a toothbrush to brush his teeth and he pointed to his mouth and stated hurts. Interview on 05/04/22 at 9:30 A.M. with Certified Occupation Therapy Assistant (COTA) #287 revealed the previous social worker worked for the facility about a month and left job yesterday. COTA #287 stated if a resident wanted an ancillary services appointment, facility staff would let the facility ancillary service know who needed an appointment and set it up. The facility provided quarterly services for podiatry, vision, ear, and dental. Visit notes were emailed to the social worker and uploaded into the electronic medical charting system, Point Click Care (PCC). Interview on 05/04/22 at 11:43 A.M. with State Tested Nurse Aide (STNA) #278 revealed Resident #62 could complete his oral care with set up assistance. STNA #278 said staff were to set up what was needed for Resident #62 to complete oral care each day. Interview on 05/04/22 at 1:28 P.M. with STNA #279 revealed Resident #62 would brush his teeth with set up and stated Resident #62 did not usually refuse care. Interview on 05/04/22 at 3:09 P.M. with the Director of Nursing (DON) confirmed mouth care was (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 20 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0791 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few documented as completed in PCC once daily eight times (04/05/22, 04/06/22, 04/07/22, 04/08/22, 04/25/22, 04/27/22, 04/28/22, and 04/29/22) for Resident #62's for the past 30 days. The DON verified she was notified of the 12/21/21 Registered Dietitian (RD) #290 note with request for dental services. Interview on 05/05/22 at 9:16 A.M. with Resident #62 revealed he had not been offered a toothbrush to brush his teeth. He stated it hurt and pointed to his teeth. Review of the facility Dental Services Policy revised 08/11/20 revealed dental services were available to meet the resident's needs. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 21 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on observation and interview the facility failed to store frozen foods under sanitary conditions. This had the potential to affect all 68 residents receiving food from the facility. There were three resident who were not receiving food from the facility (#45, #52, and #66). The facility census was 71. Findings include: On 05/02/22 from 9:48 A.M. to 10:06 A.M. a tour of the kitchen was conducted with Certified Dietary Manager (CDM) #284. During the tour one bag of opened, unlabeled, and undated chicken cubes was found in the freezer. The bottom shelf of one storage rack in the freezer was not six inches from the floor. There was hardened spilled liquid, food, and dirt under the rack. There were multiple food containers stored on the bottom shelf. On 05/02/22 at 10:02 A.M. these findings were verified by CDM, #284. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 22 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0868 Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Level of Harm - Minimal harm or potential for actual harm Based on review of the Quality Assessment and Assurance (QAA) sign-in sheets and staff interview the facility failed to hold quarterly meetings. This had the potential to affect all 71 residents living in the facility. Residents Affected - Many Findings include: Review of QAA sign-in sheets from 05/01/2021 to 05/01/22 revealed a QAA meeting was held on 04/01/22 for the first quarter of 2022. There was no documentation of QAA sign-in sheets for the last three quarters in 2021. Interview with the Administrator on 05/06/22 at 2:42 P.M. confirmed the missing QAA sign-in sheets for the last three quarters of 2021. The Administrator stated she was new to the facility and was unable to locate the sign-in sheets. Review of the facility policy titled Quality Assurance and Performance Improvement (QAPI) Plan undated revealed it was the mission of the facility to provide the highest quality of care possible to all those they were privileged to serve. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 23 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Provide and implement an infection prevention and control program. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of the medical record of Resident #62 revealed he was admitted on [DATE]. Diagnoses include cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebral artery, dysphagia, hemiplegia and semi paresis, hypertension, anemia, type II diabetes, chronic kidney disease, hyperlipidemia, glaucoma, and major depressive disorder with psychotic symptoms. Residents Affected - Many Review of Resident #62's Minimum Data Set assessment dated [DATE] revealed the resident was alert and oriented to time, person and place, required extensive assistance of one to two people for bed mobility, transfers, toilet use and personal hygiene. Review of Resident #62's physician orders dated 04/15/22 revealed an order to cleanse the bottom of the right foot with wound cleanser, pat dry, apply Xeroform (petroleum based gauze), pad with ABD (large gauze pad), and wrap with Kerlix daily and as needed. Observation 05/05/22 at 10:30 A.M. revealed Assistant Director of Nursing (ADON) #274 completing the wound care/dressing change to Resident #62's right foot. After removal of the old dressing, inspection of the bottom of the resident's right foot revealed the entire bottom of the foot was covered with calluses in various places. In the middle of the foot near the center was one open area where according to the ADON the callus had fallen off. The area measured approximately 1 centimeter by 1 cm with no depth. After spraying the wound with wound cleanser, ADON #274 proceeded to pat the wound dry starting at the top of the foot moving down past the open area and then back up the wound using the same side of the pad. ADON #274 then proceeded to dress the wound with Xeroform, covered the area with a thick pad and wrap the entire foot with Kerlix. Interview with ADON #274 after the dressing change was completed on 05/05/22 at 11:00 A.M. verified she patted the wound dry with the same side of the gauze pad up and then down the wound recontaminating the wound. Review of cbi.[NAME].nih.gov revealed make sure you do not reintroduce dirt or ooze by ensuring that cleaning materials are not over-used. Change them regularly and never re-introduce them to a clean area once they have been contaminated. Based on observation, staff interview, review of the facility's Coronavirus, (COVID-19) policy, and review of the Centers for Disease Control and Prevention (CDC) guidelines, the facility failed to ensure staff wore appropriate Personal Protective Equipment (PPE) to prevent the possible spread of COVID-19. This had the potential to affect 21 residents (Resident #14, #21, #24, #27, #31, #32, #33, #41, #42, #43, #44, #46, #48, #54, #58, #64, #65, #171, #172, #173, #174) on the 300 hall. The facility also failed to ensure Legionella water testing laboratory results were addressed in a timely manner. This had the potential to affect 71 residents at the facility. And, the facility failed to ensure infection prevention standards were maintained during wound care. This affected one resident (Resident #62) out of three residents reviewed for pressure ulcer. The facility census was 71. Findings include: 1. Review of the medical record for Resident #174 revealed an admittance date of 05/01/22. Diagnoses included compression fracture thoracic (T) 11 and T 12 vertebra and bipolar. Review of the baseline assessment dated [DATE] revealed Resident #174 was alert and oriented and required assistance of (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 24 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many one staff for ambulation, bed mobility and toileting. Review of the physician orders revealed an order dated 05/02/22 to maintain droplet and contact precautions. Review of Resident #174's immunization record revealed no COVID-19 vaccinations. Observation on 05/02/22 at 10:50 A.M. revealed room [ROOM NUMBER] had a Droplet precaution sign posted on the door and a cart located next to the door that contained PPE items including gowns, gloves, N95 respirators, and surgical masks. A housekeeping cart was in front of the door and Housekeeper #210 was inside cleaning. Housekeeper #210 was wearing a N95 respirator and a face shield but no gown or gloves. Interview on 05/02/22 at 10:55 A.M. with Housekeeper #210 revealed he did not see the sign on the door and did not put on a gown and gloves prior to entering room [ROOM NUMBER]. Housekeeper #210 stated he always wore a gown, gloves, mask, and eye protection when entering a droplet isolation room. Interview on 05/02/22 at 11:20 A.M. with Licensed Practical Nurse (LPN) #277 revealed Resident #174 was in droplet precaution due to being unvaccinated upon arrival to the facility. LPN #277 said the housekeeper was required to wear face shield, N95 mask, gloves and gown when entering a droplet precaution room. Interview with the Director of Nursing (DON) on 05/03/22 at 3:45 P.M. verified the above findings. Review of CDC guidelines titled Recommended infection prevention and control (IPC) practices when caring for a patient with suspected or confirmed SARs-CoV-2 infection dated 02/20/22 revealed health care professionals who enter the room of a patient with suspected or confirmed SARS-CoV-2 infection should adhere to the use of a N95 or equivalent or higher-level respirator, gown, gloves, and eye protection. Review of the CDC COVID Data Tracker dated 04/29/22 through 05/05/22 revealed the community transmission levels for the county which the facility was located was high. Review of the facility policy titled Recommended Personal Protective Equipment for COVID-19 undated revealed staff were required to wear a N95 respirator, eye protection gown and gloves if entering a resident's room on observation for COVID-19 signs and symptoms. 2. Review of the Eco Testing Analytical report dated 04/18/22 revealed samples were taken on 04/05/22 from room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER] and the ice machine in the kitchen. The water sample for the ice machine detected 7 colony-forming units in one milliliter (CFU/ml) of Legionella. Interview on 05/04/22 at 9:32 A.M. with Regional Clinical Nurse #292 revealed water samples were obtained and sent out on 04/05/22. The facility received the results on 04/21/22 and the water sample revealed Legionella was detected in the ice machine. Regional Clinical Nurse #292 stated nothing was done with the results until 05/03/22 when the facility received further direction from their corporate office. Regional Clinical Nurse #292 stated on 05/03/22 the ice machine was taken out of service and the filter was changed out. The facility was waiting for retesting supplies to arrive. Regional Clinical Nurse #192 stated that ice from the ice machine was only used to ice food and was not used for consumption. Interview on 05/04/22 at 4:28 P.M. with Corporate Account Manager #193 revealed even the lowest (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 25 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many level of Legionella could be a concern and action needed to be taken. The facility had a seven-day protocol to flush fixtures and retest. Flushing removed harmful bacteria and then retesting could take place. Review of the facility policy titled Legionella Analytical Interpretation Guide undated, revealed for levels of 1CFU/ml to 99 CFU/ml immediately review the water treatment program, control measures and risk assessment to develop a remedial action plan. For levels less than 10 CFU's/ml immediately implement corrective action by flushing outlets for 15 minutes. Review of the CDC guidelines titled Legionella (Legionnairs' Disease and Pontiac Fever) revealed there was no safe level or type of Legionella. Performance indicator and suggested response for routine Legionella test result if greater 1 CFU/ml for potable water to implement included the following: 1. Review sample collection, handling, and testing for potential errors. 2. Confirm that system equipment is in good working order and functioning as intended. 3. Review records to confirm that the Water Management Program (WMP) was implemented as designed (verification). 4. Review assumptions about operating conditions, such as physical and chemical characteristics of incoming water. 5. Re-evaluate fundamental aspects of the WMP, including analysis of hazardous conditions, cleaning, maintenance procedures, chemical treatment, and other aspects that could affect Legionella testing. 6. Adjust the WMP as necessary to address any deficiencies identified. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 26 of 27 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365670 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Willows Health and Rehab Ctr 1500 E 191st St Euclid, OH 44117 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 7. Level of Harm - Minimal harm or potential for actual harm Consider whether remedial treatment is need. Residents Affected - Many FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365670 If continuation sheet Page 27 of 27