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Inspection visit

Inspection

Heritage Healthcare of PainesvilleCMS #3657132 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0584 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Based on observation, interview, record review, and policy review the facility failed to maintain a clean and sanitary environment. This affected nine residents (#9, #10, #15, #20, #21, #23, #27, #32 and #33) and had the potential to affect all 46 residents residing in the facility. Findings include: Observation on 08/01/23 at 9:10 A.M. revealed a strong odor of urine from the center of the 200-hallway while walking toward the end of the hallway. There were a few black gnats flying within the hallway. Resident #32 was observed in the assigned room with the window partially open, sitting up in a wheelchair and spraying air freshener toward the center of the room. There were several small black gnats flying around the room. Interview at the time of the observation with Resident #32 stated the staff assisted when needed but was able to toilet independently except when urinating in the toilet it also got onto the floor but could not be prevented. Resident #32 indicated housekeeping cleaned no more than every other day because they were shorthanded, and the staff knew about how urine would get onto the floor. Resident #32's bathroom door was opened. There was a pungent odor of ammonia like urine which radiated from the bathroom which caused coughing when first smelled. There were numerous black gnats flying inside the bathroom and crawling around on the sink, toilet, walls, floor, and door. It was necessary to cover the mouth and nose to prevent breathing the gnats in and difficult to enter the bathroom due to the odor causing difficulty with breathing. There was a large puddle on the floor in front of the toilet of yellow liquid which appeared to be urine which had a shallow depth. The edges of the entire puddle were a dark dried brown ring. Along the edges of the floor from the door around the bathroom wall in front of and adjacent to the toilet had dark dried brown areas. Interview at the time of the observation with Resident #32 stated doing the best with it as possible and left the window partially open due to the odor. Interview on 08/01/23 at 9:16 A.M. with the Administrator verified the above observation and stated being aware of Resident #32 urinating on the floor but had never gone into Resident #32's bathroom. The Administrator indicated the facility had a housekeeping problem for the past two months. There were only two housekeepers, and the housekeeping director was off on leave. There was a struggle to staff the department so at times there was only one housekeeper which caused cleaning to not get completed as often as needed. After leaving Resident #32's bathroom, Resident #9's bathroom was observed with dirt and debris on the floor and a cobweb in the bottom corner of the floor in front of the toilet. The Administrator verified the observation. Interview on 08/01/23 at 9:33 A.M. with the Administrator confirmed being aware of the gnats in the building for at least the past two weeks and was working on a transition with pest control. The facility was sold, and the new company had not worked out contract agreements with the new owners so (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 7 Event ID: 365713 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365713 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/02/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Embassy of Painesville 70 Normandy Dr Painesville, OH 44077 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584 there was a wait to get it completed. The last pest control visit was in May 2023. Level of Harm - Minimal harm or potential for actual harm Interview on 08/01/23 at 9:39 A.M. with Maintenance Director (MD) #351 stated the company transitioned in May 2023 and was aware of the problem with Resident #32's bathroom. MD #351 indicated a deep cleaning was completed not too long ago but was unsure when. MD #351 confirmed the gnats were flying around the facility for at least the past two weeks and had not attempted to do anything about it, assuming pest control would show up. The pest control was contacted but there was a payment issue, so it was unknown what to do in the interim. Residents Affected - Some Interview on 08/01/23 at 9:44 A.M. with Human Resources Director (HRD) #320 verified Resident #32 had a problem with urinating on the floor and indicated the staff tried to clean it up as soon as it happened. Observation of the environment on 08/01/23 at 10:18 A.M. revealed multiple black gnats flying within each of the four resident care hallways, the dining room and at two nurse's stations. Resident #10's floor had dirt and debris and was sticky as there was a sound of adherence while stepping around the room. Resident #20's floor had visible dirt and debris. Resident #15's floor had visible dirt and debris, and the bedside table had dried spills and food debris. Resident #27's bedside table had visible dirt and debris. Interview on 08/01/23 at 10:39 A.M. with State Tested Nursing Assistant (STNA) #305 confirmed there was a urine odor throughout the 200-hall. STNA #305 indicated never going into Resident #32's bathroom because Resident #32 was independent with toileting. STNA #305 verified the problem with gnats had been ongoing since May 2023. The gnats were down every resident hallway and were landing on residents' food. Someone had set out cups of apple cider vinegar before and some would die in the cup, but it was not solving the problem. Observation at the time of the interview revealed one gnat flying around STNA #305. STNA #305 verified housekeepers completed the bare minimum of sweeping and dumping trash, and indicated the floors and bathrooms were not cleaned. Overall, the facility was dirty including bedside tables. Interview on 08/01/23 at 10:57 A.M. with Licensed Practical Nurse (LPN) #304 verified housekeepers did not clean well in resident areas for at least two months or more. The hallways were buffed but not resident floors. Resident #32's room had a pungent odor, and housekeeping could not keep up. LPN #304 indicated not seeing deep cleaning completed. The Administrator was looking for volunteers, but none were present. Residents had complained which were referred to housekeeping. LPN #304 confirmed the gnats were a problem for at least two months and nothing was seen being done about it. The gnats were in rooms, hallways, resident rooms, and were getting on residents' food during meals. Interview on 08/01/23 at 11:12 A.M. with LPN #328 verified odors were down the 200-hall because of Resident #32's room and urinating on the floor. Housekeepers usually cleaned Resident #32's room, but they were not always available, so the nursing staff tried to do it. LPN #328 confirmed the floors and tables were generally dirty despite trying to keep up. Interview on 08/01/23 at 11:38 A.M. with STNA #325 stated when housekeepers were not available for Resident #32's room, the nursing staff would try to help when possible. Resident #32's room was not deep cleaned recently but indicated it should be on at least a weekly basis. STNA #325 indicated the cleaning completed was not enough because at times there was only one housekeeper, especially on the weekends. So, sweeping and trash being emptied was completed but other cleaning was not. STNA #325 confirmed the gnats were a problem for at least two months, but no one was seen coming in to take (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365713 If continuation sheet Page 2 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365713 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/02/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Embassy of Painesville 70 Normandy Dr Painesville, OH 44077 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584 care of it. The gnats were in the dining room, resident rooms, and getting into residents' food during meals. Level of Harm - Minimal harm or potential for actual harm Observation in the dining room during the lunch meal on 08/01/23 at 12:32 P.M. of Resident #10 revealed a black gnat was flying above the lunch meal. Resident #10 swatted the gnat away from the meal. Residents Affected - Some Interview on 08/01/23 at 12:35 P.M. with Resident #23 stated housekeepers mostly swept the floor and emptied the trash but indicated wiping tables and other needed cleaning was not completed. Observation at the time of the interview revealed a bedside table with dried spills and food debris prior to the lunch meal being served. Interview on 08/01/23 at 12:39 P.M. with Resident #9 stated not liking the urine odor in the air and gnats were a problem. Observation at the time of the interview revealed two black gnats flying around within the room, dried spills and food debris on the bedside table, and a urine odor in the air. Resident #9 complained of gnats getting onto the food during meals. Resident #9 indicated housekeepers mostly swept the floor and emptied the trash, but other cleaning was not done. Interview on 08/01/23 at 12:45 P.M. with Resident #21 stated housekeeping was not good enough because they only swept the floor and emptied the trash. Observation of the floor at the time of the interview revealed dirt and debris. Interview on 08/01/23 at 1:17 P.M. with Housekeeper #302 verified having only one or two housekeepers for at least six months and working alone on the weekends. Only some cleaning was completed, and deep cleaning was not completed as often as scheduled. Resident #32's room needed cleaning daily, but other rooms needed to get done. The gnats were a problem for the last two months but there was nothing housekeeping could do for it. Interview on 08/01/23 at 1:25 P.M. with Housekeeper #338 stated there were only two housekeepers with the director gone on a leave of absence. The floors were scrubbed daily but only the hallways not resident rooms because the machine could not fit into most of the resident rooms. Housekeeper #338 confirmed working alone at times and would go as fast as possible, but some cleaning was skipped, especially wiping surfaces and dusting. Deep cleaning was also not always completed. Resident #32's room needed deep cleaning practically every day but there was not enough staff to do it with a facility of 52 rooms, common areas and a dining room; it was too much. Interview on 08/01/23 at 1:32 P.M. with STNA #314 denied mopping up Resident #32's bathroom despite Resident #32 urinating on the floor but indicated trying to help when possible. STNA #314 verified there was not enough housekeeping to keep up with the overall cleaning since there was only one or two of them. Interview on 08/01/23 at 1:42 P.M. with STNA #341 confirmed trying to help clean Resident #32's bathroom but it was a constant problem. Resident #32 did not always inform staff after urinating. Resident #32 refused to wear incontinence briefs. A bedside commode did not work, urinals were not big enough, and Resident #32 did not comply with using a basin to catch the urine. The window was kept open, and a fan was used sometimes to help with the odor. STNA #341 verified housekeeping was not able to do enough cleaning although being told to do more than just empty the garbage. Interview on 08/01/23 at 1:54 P.M. with the Director of Nursing (DON) verified never being in (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365713 If continuation sheet Page 3 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365713 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/02/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Embassy of Painesville 70 Normandy Dr Painesville, OH 44077 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584 Level of Harm - Minimal harm or potential for actual harm Resident #32's bathroom but was knowledgeable of the urinating problem. The DON indicated the housekeeping manager had bleached the floors and left a mop and bucket for daily cleaning but could not be certain if it was still being done. Air fresheners were hung in the hallways and the Administrator worked with the housekeeping manager to be more on top of it. The DON stated it was not a nursing problem but a housekeeping problem. Residents Affected - Some Observation on 08/02/23 at 9:29 A.M. of Resident #33 locomoting independently in a wheelchair using the hallway handrail with the right hand to pull self along toward hall 100 near the administrative offices. Standing within the area was Marketing Director #323 and Human Resources Director #320. Resident #33 expressed toward the nearby staff of needing more housekeeping to clean the dust and dirt especially the handrails because they were filthy. The nearby staff did not interact with Resident #33. Interview at the time of the observation with Resident #33 stated the handrails were filthy then ran the right hand over the handrail and displayed the right fingers to show any dirt visible on the right fingers. Review of the housekeeping schedules from 05/28/23 to 07/22/23 revealed one to two housekeepers scheduled daily. There were three days within the timeframe of three scheduled housekeepers. Review of the pest control service reports from 01/31/23 to 05/05/23 revealed monthly pest inspections and treatments were provided monthly. On 05/05/23 there was no pest or rodent activity. There were no services completed after 05/05/23. Review of the QAPI (Quality Assessment and Performance Improvement) form dated 07/19/23 revealed a problem of cleanliness. The root causes were lack of staffing, lack of recruitment, housekeeping supervisor not holding staff accountable, lack of staffing which limited ability to follow deep cleaning schedule, and maintenance director not properly trained. Tasks included to ask other employees to assist with cleaning but there were no volunteers on 07/21/23; set cleaning days in August 2023 with staff invited to attend; housekeeping staff educated on 07/20/23; recruit and hire additional housekeeping staff; recreate deep cleaning schedule to make feasible for housekeeping staff to complete; complete environmental rounds every two weeks; and work with pest control to address no visits since company transition due to a payment issue. Review of the facility policy, Safe and Homelike Environment, revised 10/01/22, revealed the facility would provide a safe, clean, comfortable, and homelike environment; and housekeeping and maintenance services would be provided as necessary to maintain a sanitary, orderly and comfortable environment. This deficiency represents non-compliance investigated under Master Complaint Number OH00144865 and Complaint Number OH00144722. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365713 If continuation sheet Page 4 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365713 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/02/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Embassy of Painesville 70 Normandy Dr Painesville, OH 44077 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Level of Harm - Minimal harm or potential for actual harm Based on observation, interview, record review, and facility policy review the facility failed to maintain effective pest control. This affected three residents (#9, #10 and #32) and had the potential to affect all 46 residents residing in the facility. Residents Affected - Some Findings include: Observation on 08/01/23 at 9:10 A.M. revealed a strong odor of urine from the center of hallway 200 while walking toward the end of the hallway. There were a few black gnats flying within the hallway. Resident #32 was observed in the assigned room with the window partially open, sitting up in a wheelchair and spraying air freshener toward the center of the room. There were several small black gnats flying around the room. Interview at the time of the observation with Resident #32 stated the staff assisted when needed but was able to toilet independently except when urinating in the toilet it also got onto the floor but could not prevent it. Resident #32 indicated housekeeping cleaned no more than every other day because they were shorthanded, and the staff knew about how urine would get onto the floor. Resident #32's bathroom door was opened. There was a pungent odor of ammonia like urine which radiated from the bathroom which caused coughing when first smelled. There were numerous black gnats flying inside the bathroom and crawling around on the sink, toilet, walls, floor, and door. It was necessary to cover the mouth and nose to prevent breathing the gnats in and difficult to enter the bathroom due to the odor causing difficulty with breathing. There was a large puddle on the floor in front of the toilet of yellow liquid which appeared to be urine which had a shallow depth. The edges of the entire puddle were a dark dried brown ring. Along the edges of the floor from the door around the bathroom wall in front of and adjacent to the toilet had dark dried brown areas. Interview at the time of the observation with Resident #32 stated doing the best with it as possible and left the window partially open due to the odor. Interview on 08/01/23 at 9:16 A.M. with Administrator verified the above observation and stated being aware of Resident #32 urinating on the floor but had never gone into Resident #32's bathroom. Administrator indicated the facility had a housekeeping problem for the past two months. There were only two housekeepers, and the housekeeping director was off on a leave. There was a struggle to staff the department so at times there was only one housekeeper which caused cleaning to not get completed as often as needed. Interview on 08/01/23 at 9:33 A.M. with Administrator confirmed being aware of the gnats in the building for at least the past two weeks and was working on a transition with pest control. The facility was sold, and the new company had not worked out contract agreements with the new owners so there was a wait to get it completed. The last pest control visit was in May 2023. Interview on 08/01/23 at 9:39 A.M. with Maintenance Director (MD) #351 stated the company transitioned in May 2023 and was aware of the problem with Resident #32's bathroom. MD #351 indicated a deep cleaning was completed not too long ago but was unsure when. MD #351 confirmed the gnats were flying around the facility for at least the past two weeks and had not attempted to do anything about it, assuming pest control would show up. The pest control was contacted but there was a payment issue, so it was unknown what to do in the interim. Observation of the environment on 08/01/23 at 10:18 A.M. revealed multiple black gnats flying within each of the four resident care hallways, the dining room and at two nurse's stations. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365713 If continuation sheet Page 5 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365713 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/02/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Embassy of Painesville 70 Normandy Dr Painesville, OH 44077 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0925 Level of Harm - Minimal harm or potential for actual harm Interview on 08/01/23 at 10:39 A.M. with State Tested Nursing Assistant (STNA) #305 verified the problem with gnats had been going on since May 2023. The gnats were down every resident hallway and were landing on residents' food. Someone had set out cups of apple cider vinegar before and some would die in it but it was not solving the problem. Observation at the time of the interview revealed one gnat flying around STNA #305. Residents Affected - Some Interview on 08/01/23 at 10:57 A.M. with Licensed Practical Nurse (LPN) #304 confirmed the gnats were a problem for at least two months and nothing was seen being done about it. The gnats were in rooms, hallways, resident rooms, and were getting on residents' food during meals. Interview on 08/01/23 at 11:38 A.M. with STNA #325 confirmed the gnats were a problem for at least two months but no one was seen coming in to take care of it. The gnats were in the dining room, resident rooms, and getting into residents' food during meals. Observation in the dining room during the lunch meal on 08/01/23 at 12:32 P.M. of Resident #10 revealed a black gnat was flying above the lunch meal. Resident #10 swatted the gnat away from the meal. Interview on 08/01/23 at 12:39 P.M. with Resident #9 stated not liking the urine odor in the air and gnats were a problem. Observation at the time of the interview revealed two black gnats flying around within the room, dried spills and food debris on the bedside table, and a urine odor in the air. Resident #9 complained of gnats getting onto the food during meals. Interview on 08/01/23 at 1:17 P.M. with Housekeeper #302 verified having only one or two housekeepers for at least six months and working alone on the weekends. Only some cleaning was completed, and deep cleaning was not completed as often as scheduled. The gnats were a problem for the last two months but there was nothing housekeeping could do for it. Interview on 08/01/23 at 1:25 P.M. with Housekeeper #338 stated there were only two housekeepers with the director gone on a leave of absence. Housekeeper #338 confirmed working alone at times and would go as fast as possible, but some cleaning was skipped, especially wiping surfaces and dusting. Deep cleaning was also not always completed. Review of the housekeeping schedules from 05/28/23 to 07/22/23 revealed one to two housekeepers scheduled daily. There were three days within the timeframe of three scheduled housekeepers. Review of the pest control service reports from 01/31/23 to 05/05/23 revealed monthly pest inspections and treatments were provided monthly. On 05/05/23 there was no pest or rodent activity. There were no services completed after 05/05/23. Review of the QAPI (Quality Assessment and Performance Improvement) form dated 07/19/23 revealed a problem of cleanliness. The root causes were lack of staffing, lack of recruitment, housekeeping supervisor not holding staff accountable, lack of staffing which limited ability to follow deep cleaning schedule, and maintenance director not properly trained. Tasks included to ask other employees to assist with cleaning but there were no volunteers on 07/21/23; set cleaning days in August 2023 with staff invited to attend; housekeeping staff educated on 07/20/23; recruit and hire additional housekeeping staff; recreate deep cleaning schedule to make feasible for housekeeping staff to complete; complete environmental rounds every two weeks; and work with pest control to address no visits since company transition due to a payment issue. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365713 If continuation sheet Page 6 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365713 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/02/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Embassy of Painesville 70 Normandy Dr Painesville, OH 44077 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0925 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Review of facility policy, Safe and Homelike Environment, revised 10/01/22, revealed the facility would provide a safe, clean, comfortable, and homelike environment; and housekeeping and maintenance services would be provided as necessary to maintain a sanitary, orderly, and comfortable environment. Review of facility policy, Pest Control, revised April 2014, revealed the facility made every attempt to ensure a pest free environment by maintaining an effective pest control program. Inspections were completed on a regular basis by maintenance or housekeeping staff and on a routine basis by the contracted pest control agency. Pest sightings were documented and reviewed each visit by the pest control agency. This deficiency represents non-compliance investigated under Master Complaint Number OH00144865 and Complaint Number OH00144722. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365713 If continuation sheet Page 7 of 7

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Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0584GeneralS&S Epotential for harm

    F584 - Safe Environment

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • 0925GeneralS&S Epotential for harm

    F925 - Maintain an effective pest control program so that the facility is free of

    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

FAQ · About this visit

Common questions about this visit

What happened during the August 2, 2023 survey of Heritage Healthcare of Painesville?

This was a inspection survey of Heritage Healthcare of Painesville on August 2, 2023. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at Heritage Healthcare of Painesville on August 2, 2023?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receivin..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.