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Inspection visit

Inspection

WHITE OAK MANORCMS #36574813 citations on this visit
13 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 13 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0583 Keep residents' personal and medical records private and confidential. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility failed to ensure medication administration bags were secured and resident names and medications were not readily visible in the common trash. This affected three (Residents #15, #27 and #136) of four residents reviewed for privacy. Residents Affected - Few Findings include: Review of Resident #15's medical record revealed the resident was admitted on [DATE] with diagnoses including schizoaffective disorder bipolar type, muscle weakness and difficulty in walking. Review of Resident #15's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited moderate cognitive impairment. Review of Resident #27's medical record revealed the resident was admitted on [DATE] with diagnoses including chronic obstructive pulmonary disease, muscle weakness and heart failure. Review of Resident #27's MDS 3.0 assessment dated [DATE] revealed the resident exhibited intact cognition. Review of Resident #136's medical record revealed the resident was readmitted on [DATE] with diagnoses including cellulitis of the left lower limb with acquired absence of the right leg below the knee and chronic obstructive pulmonary disease. Resident #136's MDS 3.0 assessment dated [DATE] was not completed. Observation on 05/05/25 at 12:47 P.M. with the Director of Nursing (DON) revealed Residents #15, #27 and #136's clear plastic morning medication packages with the resident's name, room number and the names of the medications administered were placed in an open trash receptacle attached to the medication administration cart which was visible when walking by the cart. Interview on 05/05/25 at 12:57 P.M. with the DON revealed staff were to remove the top label part of the medication packaging with the resident names prior to disposing of the bottom half of the plastic packaging with the medications listed. The DON stated if the name was intact, then the staff were to use a black marker and cross out the name of the resident to ensure the privacy of the resident. The DON confirmed Residents #15, #27 and #136's discarded plastic medication bags were intact with the medications listed and the resident's name and room number which was a violation of the resident's privacy. The DON also confirmed the facility did not have a policy on ensuring resident privacy when disposing of medication administration packaging with identifiable resident information intact. Review of the HIPAA Security Measures policy revised 01/01/25 revealed it was the facility policy to implement reasonable and appropriate measures to protect and maintain the confidentiality, integrity, and availability of the resident's identifiable information and/or records that were in the (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 6 Event ID: 365748 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365748 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/08/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE White Oak Manor 1926 Ridge Avenue Warren, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583 electronic format. Level of Harm - Minimal harm or potential for actual harm This deficiency represents non-compliance investigated under Complaint Number OH00165020. Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365748 If continuation sheet Page 2 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365748 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/08/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE White Oak Manor 1926 Ridge Avenue Warren, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0657 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, policy review, and interviews the facility failed to ensure care planning conferences were completed quarterly. This affected two (Residents #24 and #26) of two residents reviewed for development of care plans. Facility census was 34. Findings include: 1. Review of Resident #24's medical record revealed an admission date of 07/07/23 with diagnoses of severe dementia with other behavioral disturbances, schizophrenia, intermittent explosive disorder, and anxiety. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #24 had moderate cognitive impairment and required supervision for oral hygiene, showers, and personal hygiene. Review of the care planning conferences for Resident #24 from July 2023 to April 2024 revealed conferences were held 11/06/23, 01/17/24, 04/03/24, and 04/24/25. Further review of the care planning conferences revealed the Social Service Designee (SSD) #820 and Assistant Director of Nursing #802 were the members of the interdisciplinary team (IDT) in attendance. Interview on 05/06/25 at 12:12 P.M. with SSD #820 for Resident #24 revealed a care planning conference was held 04/24/25 but prior to that the previous care conference was 07/03/24. SSD #820 confirmed that other members of the IDT including the MDS nurse, floor nurse, dietary, and activities staff were not notified/invited to the care planning conferences. 2. Review of Resident #26's medical record revealed an admission date of 09/25/23 with diagnoses of Alzheimer's disease, leakage of aortic graft, chronic obstructive pulmonary disease, and anemia. Review of the MDS assessment dated [DATE] revealed Resident #26 had severe cognitive impairment and required maximal assistance with toileting, showers, dressing, and transfers and required a wheelchair for locomotion. Review of the care planning conferences revealed Resident #26 had one care planning conference which occurred on 02/25/25. Interview on 05/07/25 at 11:09 A.M. with SSD #820 confirmed no other care conferences were held. Review of the Care Planning-Resident Participation Policy dated 06/01/24 revealed the facility was to discuss the plan of care with the resident and/or representative at regular scheduled care plan conferences, at routine intervals, and after significant changes. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365748 If continuation sheet Page 3 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365748 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/08/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE White Oak Manor 1926 Ridge Avenue Warren, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0770 Provide timely, quality laboratory services/tests to meet the needs of residents. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure Resident #1's laboratory bloodwork was completed per the physician orders. This affected one (Resident #1) of two residents reviewed for laboratory services. Residents Affected - Few Findings include: Review of Resident #1's medical record revealed the resident was readmitted on [DATE] with diagnoses including schizoaffective disorder bipolar type, chronic obstructive pulmonary disease and cardiomyopathy. Review of Resident #1's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited intact cognition. Review of Resident #1's physician orders revealed an order dated 04/04/25 (discontinued 05/06/25) to obtain a potassium level weekly. Review of Resident #1's laboratory bloodwork revealed the potassium level was obtained on 04/04/25, 04/11/25 and 05/02/25. The potassium bloodwork was not obtained on 04/18/25 and 04/25/25 as ordered. Interview on 05/07/25 at 8:30 A.M. with the Director of Nursing (DON) confirmed Resident #1's potassium bloodwork was not completed as ordered. Review of the Laboratory Services and Reporting policy revised 01/02/25 revealed the facility must provide or obtain laboratory services when ordered by a physician, physician assistant, nurse practitioner or clinical nurse specialist in accordance with state law. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365748 If continuation sheet Page 4 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365748 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/08/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE White Oak Manor 1926 Ridge Avenue Warren, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0806 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility failed to ensure Resident #1's food preferences were followed during meals. This affected one (Resident #1) of four residents reviewed for food and drink. Findings include: Review of Resident #1's medical record revealed the resident was readmitted on [DATE] with diagnoses including schizoaffective disorder bipolar type, chronic obstructive pulmonary disease and difficulty in walking. Review of Resident #1's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited intact cognition. Review of Resident #1's nutrition care plans revealed an intervention dated 02/26/16 to provide diet as ordered. Review of Resident #1's physician orders revealed an order dated 11/19/24 for a regular diet, regular texture with a regular-thin consistency. Resident #1's physician orders did not have an order for Boost or chocolate milk. Interview with Resident #1 on 05/05/25 at 8:45 A.M. revealed she was supposed to have Boost on her meal tray and it was not there. Resident #1 stated she never received the Boost. Review of Resident #1's breakfast meal ticket dated 05/05/25 revealed the resident was ordered a regular texture, regular, regular-thin breakfast. Under standing orders on the meal ticket, eight fluid ounces of Boost Very Vanilla was listed. Resident #1 had hand written on the ticket BOOST, WHERE Was Mine? Review of Resident #1's lunch meal ticket dated 05/06/25 revealed the resident was ordered a regular texture, regular, regular-thin lunch. Under notes on the meal ticket, chocolate milk was listed. Interview on 05/06/25 at 12:19 P.M. with Dietary Manager (DM) #845 confirmed Resident #1's preferences were not honored and the resident was not provided the Boost for breakfast on 05/05/25 or the chocolate milk on 05/06/25 for lunch. DM #845 revealed the facility had run out of chocolate milk on 05/06/25 and the resident should have received another Boost until the food truck came in later in the day. Review of the Nutrition Services policy revised March 2017 revealed the facility provided meals for each resident, with preferences accommodated, timely meal services and assistance with eating as needed. Review of the Therapeutic Diets policy revised June 2018 revealed the facility provided therapeutic diets per need and resident preferences. The facility worked with the resident/family, dietitian and physician to balance the medical needs of the resident with their preferences, to have fewer dietary restrictions when possible. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365748 If continuation sheet Page 5 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365748 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/08/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE White Oak Manor 1926 Ridge Avenue Warren, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0882 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Based on record review and interview, the facility failed to ensure the infection preventionist (IP) role was conducted by a nurse who worked at least part-time in the facility. This had the potential to affect all 34 residents who resided in the facility. Findings include: Review of the Facility Assessment form dated 06/21/24 revealed the assessment did not designate the amount of hours that were required for the IP to be in the facility to ensure implementation of the infection control programs and activities. Review of the IP Training Plan Proof of Completion form dated 05/30/23 revealed Registered Nurse (RN) Regional #851 was the current IP for the facility. Interview on 05/06/25 at 12:10 P.M. with the Administrator revealed RN Regional #851 was the current IP who was in the building once monthly. Interview on 05/06/25 at 12:25 P.M. with RN Regional #851 confirmed she currently completed the IP role once monthly in the facility. The previous staff member who was the IP no longer worked in the building as of 11/15/24. Review of the Infection Prevention and Control Program revised 01/07/25 revealed the facility had established and maintained an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365748 If continuation sheet Page 6 of 6

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Citations

13 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0222GeneralS&S Fpotential for harm

    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

  • 0291GeneralS&S Fpotential for harm

    Install emergency lighting that can last at least 1 1/2 hours.

  • 0345GeneralS&S Fpotential for harm

    Have approved installation, maintenance and testing program for fire alarm systems.

  • 0363GeneralS&S Fpotential for harm

    Install corridor and hallway doors that block smoke.

  • 0712GeneralS&S Fpotential for harm

    F712 - Frequency of physician visits

    Have simulated fire drills held at unexpected times.

  • 0741GeneralS&S Fpotential for harm

    F741 - The facility must have sufficient staff who provide direct services to

    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

  • 0914GeneralS&S Fpotential for harm

    F914 - Be designed or equipped to assure full visual privacy for each

    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

  • 0918GeneralS&S Fpotential for harm

    F918 - Bathroom Facilities

    Have generator or other power source capable of supplying service within 10 seconds.

  • 0583GeneralS&S Dpotential for harm

    F583 - Privacy and Confidentiality

    Keep residents' personal and medical records private and confidential.

  • 0657GeneralS&S Dpotential for harm

    F657 - Comprehensive Care Plans

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

  • 0770GeneralS&S Dpotential for harm

    F770 - Laboratory Services

    Provide timely, quality laboratory services/tests to meet the needs of residents.

  • 0806GeneralS&S Dpotential for harm

    F806 - Food and drink

    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

  • 0882GeneralS&S Fpotential for harm

    F882 - Infection preventionist

    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

FAQ · About this visit

Common questions about this visit

What happened during the May 8, 2025 survey of WHITE OAK MANOR?

This was a inspection survey of WHITE OAK MANOR on May 8, 2025. The surveyor cited 13 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at WHITE OAK MANOR on May 8, 2025?

Yes, 13 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arra..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.