F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, observation, and interview, the facility failed to ensure a resident, who was dependent on
staff for personal care, was provided the assistance needed to complete bathing activities of her choice
when scheduled, and nail care was provided when needed. This affected one (Resident #7) of four
residents reviewed for activities of daily living (ADL's). The facility census was 48. Findings include: Review
of Resident #7's medical record revealed she was admitted to the facility on [DATE]. Her diagnoses
included rheumatoid arthritis, osteoarthritis, difficulty walking, and adult-onset diabetes mellitus. Review of
Resident #7's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident did not
have any communication issues. Her cognition was moderately impaired. She was not known to have
displayed any behaviors or reject care during the seven day assessment period (06/20/25- 06/26/25). She
required partial/ moderate assistance with showers/ bathing and required set up or clean-up assistance for
personal hygiene. Review of Resident #7's active care plans revealed she had a care plan in place for the
resident to be at risk for ADL/ mobility decline and required assistance related to limited mobility,
rheumatoid arthritis, and polyarthritis. The care plan was initiated on 04/02/25. The goal was for the resident
to have her needs anticipated and met by staff. The interventions included encouraging the resident to
participate in ADL's to promote independence, provide hand hygiene and nail care per the resident's
preference, and to provide showers and/ or bed baths per the resident's preference. There was nothing in
her active care plans that indicated she was non-compliant or known to refuse personal care services to
include bathing and nail care. Review of Resident #7's care record that was part of her electronic medical
record (EMR) revealed the resident's shower days were Wednesdays and Saturdays. Her bathing activity
was to occur on the day shift. Review of Resident #7's shower documentation under the task tab of the
EMR revealed the resident's last documented shower was on 08/23/25. Nail care was indicated to have
been provided on that date as part of her bathing activity. She was indicated to have refused her shower
when offered on 08/27/25 (Wednesday). There was no indication of her being offered a shower/ bath on
08/30/25 (Saturday), which was the last day she was scheduled to receive one. On 09/02/2025 at 1:03 P.M,
an observation of Resident #7 noted her to be lying in bed. She was noted to have a dark substance under
her fingernails on some of her fingers. On at 09/03/2025 at 10:16 A.M., further observation of Resident #7
noted her to be in bed. Her fingernails continued to have a dark colored substance under the ends of her
fingernails. An interview with the resident at the time of the observation revealed she did not recall staff
offering her a shower on 08/30/25 (Saturday), the last day she was scheduled to receive one. On 09/03/25
at 10:19 A.M. an interview with RN #200 revealed all showers/ baths were documented in the computer.
She denied the facility used any paper shower sheets for the documentation of showers. On 09/03/25 at
10:30 A.M., an interview with the Director of Nursing (DON) confirmed Resident #7's scheduled shower
days were on Wednesdays and Saturdays and were to be completed on day shift. She
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
365780
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365780
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/15/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Marietta Heights Post Acute
5001 State Route 60
Marietta, OH 45750
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
verified the resident's last documented shower was provided on 08/23/25, in which nail care was provided.
The resident was indicated to have refused her shower on 08/27/25, when offered. She further confirmed
there was no documentation to support the resident had been offered or provided a shower on 08/30/25
(her most recent scheduled shower day). She acknowledged the resident had been observed yesterday
and again today to have a dark colored substance under her fingernails. On 09/03/25 at 11:17 A.M., an
interview with Certified Nursing Assistant (CNA) #146 revealed she was just in Resident #7's room and
provided her a bed bath. She indicated the resident preferred bed baths, as opposed to showers. She was
asked what she did as part of that bathing activity. She reported she washed the resident's hair and also
did nail care. She confirmed the resident's fingernails were dirty underneath the end of the nails. She stated
that was why she cleaned them. She denied she worked last Saturday to be able to say why there was no
documentation of the resident being given her scheduled complete bed bath. She reported the resident was
an extensive assist of one for bathing and personal hygiene care. She denied the resident was able to
perform her own nail care and was dependent on the staff to do it. This deficiency represents
non-compliance investigated under Complaint Intake Number 259304.
Event ID:
Facility ID:
365780
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365780
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/15/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Marietta Heights Post Acute
5001 State Route 60
Marietta, OH 45750
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in
charge on each shift.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
staff schedule review, facility assessment review, resident council meeting minute review, resident interview
and staff interview, the facility failed to provide sufficient staffing to meet the needs of residents in a timely
manner. This had the potential to affect all 48 residents residing within the facility. The facility census was
48.Findings Include: Review of the Facility assessment dated [DATE] revealed the assessment will inform
the facility's staffing decisions to ensure there are a sufficient number of staff with appropriate
competencies necessary to care for residents' needs as identified through resident assessments and plans
of care. The facility will consider staffing needs for each resident unit in the facility for each shift and adjust
a necessary based on resident population. The facility's contingency plan includes processed to ensure that
staffing needs are addressed as they arise. In an unplanned staffing need, the facility uses on-call nurse
management to either fill the shift or find appropriate replacement through the utilization of staff call sheets
to ensure all facility staff are contacted.
This facility assessment was provided by Operational Support #164 on 09/03/24.
Review of the Resident Council Meeting Minutes dated 04/21/25 revealed residents voiced concerns that it
took too long to answer call light and find additional help if needed on the weekends. Residents also stated
they had a hard time finding someone to take them out to smoke.
Review of the Meeting Minutes dated 05/19/25 revealed all old business issues had been resolved;
however, there was no evidence the staffing concerns voiced related to staffing were address or call light
audits completed.
Review of the Resident Council Meeting Minutes dated 08/18/25 revealed residents voiced concerned
about how long it takes to get a second set of hands to have the hoyer (mechanical lift) used.
On 09/03/25 at 10:52 A.M. during the Resident Council Meeting, six residents (#5, #11, #16, #17, #31 and
#32) were in attendance and stated residents had to wait for the mechanical hoyer lift but the nursing staff
was doing the best they could, with what they had. Residents stated there was one aide for two halls the
other day, smoking was pretty rare as there was not a lot of people available to take you out especially on
the weekends.
Review of the undated Nursing Staff Ladder for 24 hour period revealed total number of nursing staff for a
census of 48 residents was three aides on days, three aides on nights and 5.33 total number of floor
nurses. Review of the Staffing Schedules dated 06/30/25 to 07/06/25 revealed there were two Certified
Nurse Aides (CNA) for eight hours and one CNA for three hours that worked between 7:00 A.M. and 3:00
P.M. on 07/03/25. The resident census was 48.
On 09/02/25 at 9:20 A.M. phone interview with the local Ombudsman was completed. The Ombudsman
shared they were aware of staffing concerns in the facility that had previously been brought to their
attention that they were currently following up with during their onsite visits at the facility.
On 09/02/25 at 10:07 A.M., interview with Resident #49 stated the call light takes a minimum of 30 minutes
to answer, they will have only one aide per hall and so residents cannot go to dining room for meals.
Resident smoke breaks are late or no aide with you.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365780
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365780
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/15/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Marietta Heights Post Acute
5001 State Route 60
Marietta, OH 45750
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
On 09/02/25 at 10:39 A.M., interview with a resident who wishes to remain anonymous stated there was
not enough staff to get her complete bed baths when scheduled and it takes up to 30 minutes for call lights
to get answered.
On 09/02/25 at 11:22 A.M., interview with a resident who wishes to remain anonymous stated sometimes
have to wait a long time for call light to be answered (30 minutes). The resident was not provided the
assistance needed to complete bathing activities of her choice when scheduled on 08/30/35 and nail care
was not provided when needed during the course of the biannual survey.
On 09/02/25 at 1:26 P.M., interview with a resident who wishes to remain anonymous stated staffing was
low on the weekends related to call-offs and has had to wait 30-60 minutes for call light response.
On 09/02/25 at 3:14 P.M., interview with a resident who wishes to remain anonymous stated the facility
needs more aides so they can be better cared for. The resident stated there were only two nurses and two
aides on the weekend.
On 09/03/25 at 3:42 P.M., interview with CNA #153 stated she did not think there was enough staff because
a lot of the residents require two assist and it's hard to find someone to help you. I always stay over to get
my workload done. I can't say I do two hours checks because I don't. I do try, but there's too much to do.
On 09/04/25 between 6:50 A.M. and 6:58 A.M., interview with Licensed Practical Nurse (LPN) #126 stated
do not always work with a full staff of aides to manage all three halls. When there is a call-off, if agency
doesn't pick up the shift, they tell us to use the staff they have to 'make it work'. Resident showers, as well
as, check and change every two hours do not always get done.
On 09/04/25 at 7:08 A.M., interview with Anonymous Employee #138 who wishes to remain anonymous
revealed call lights can take longer than 30 minutes at times to be answered. There are currently no
restorative or toileting programs being implemented and when there are only two aides on nights, resident's
are not getting their showers because doing their best trying to make rounds to get everyone toileted and
changed a couple times through the night. Turning and repositioning is done when they get to change the
residents and there are a lot of two-assist dependent residents to care for. All nurses do not help and when
their are call-offs management doesn't always come in when called and they tell them to do the best they
can. Showers don't get done and it's not fair to the residents but the facility can't keep staff. If a resident
gets sick or having a bad night, they take priority over showers and other care needs and once they are
okay, they just keep going to get everyone looked at. Stated it is better than it was but care is compromised
when only have two aides for the entire building. On 09/04/25 between 7:15 A.M., interview with an
Anonymous Employee #147 stated weekends have just two aides during the night shift and that makes it
really hard and cannot get scheduled resident showers done. Try to pass ice at beginning of shift and do a
quick check on everyone because the rest of the time you are busy doing check and changes, once you get
done with your first round, you are already late getting to the residents who were changed first. Do the best
they can. On 09/09/25 at 3:07 P.M., interview with LPN #104 states facility uses agency when needed to
help maintain adequate staffing. LPN #104 feels currently there is enough staff with management help on
the day shift.
On 09/04/25 between 6:34 A.M. and 6:45 A.M., interview with LPN #120 stated the staffing levels have
improved and use agency staff when needed. LPN #120 stated the staffing has improved over the last
several weeks but weekends continue to be a struggle and residents have to wait for care.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365780
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365780
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/15/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Marietta Heights Post Acute
5001 State Route 60
Marietta, OH 45750
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
On 09/08/25 at 1:40 P.M., interview with CNA #129 stated residents cannot smoke without staff and
sometimes there just isn't enough time to get it all done and take them to smoke. There have been times
when there just wasn't enough staff to take the residents who wanted to smoke at the scheduled times due
to resident care that had to be provided to another resident.
On 09/09/25 at 10:06 A.M., interview with Central Supply (CS) #100 stated stated she was also the staffing
coordinator and both temporary and contractual staff were being used. CS #100 stated it was the
expectation if call offs were unable to be covered by facility staff or temporary staff, the nurse management
on-call staff would come in to cover the shift.
This deficiency represents non-compliance investigated under Complaint Intake Number 259304.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365780
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365780
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/15/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Marietta Heights Post Acute
5001 State Route 60
Marietta, OH 45750
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0805
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual
needs.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, medical record review, dietary card review, policy review and interview, the facility failed to
serve food to meet the resident needs. This affected one resident (#9) of four residents sampled for
nutrition. The census was 48. Findings Include: Medical record review revealed Resident #9 was admitted
on [DATE] with diagnoses including dysphagia, oropharyngeal phase. Review of the annual Minimum Data
Set 3.0 assessment dated [DATE] revealed Resident #9 was moderately impaired for daily decision-making,
received a therapeutic and mechanically altered diet, and was edentulous.Review of the care plan: At
Potential Risk of Nutritional Decline related to the resident's need for a mechanically altered diet revised
07/17/25 revealed interventions included to provide her diet and supplement per dietitian recommendation
and physician order. Review of the electronic Clinical Physician Orders dated September 2025 revealed
Resident #9 was ordered a regular diet, soft and bite-sized textures and thin consistency liquids. Review of
the Dinner Tray Card dated 09/03/25 dinner meal revealed the resident diet was regular with soft and
bite-size texture.On 09/03/25 at 5:13 P.M. , observation of the dinner meal revealed Resident #9 was
served her meal as she was seated in a straight back chair in her room in front of an overbed table with her
back towards the doorway to her room. The resident meal tray could not be completely viewed at the time of
the observation. On 09/03/25 at 5:17 P.M., observation of the residents meal tray in her room revealed a hot
dog on a bun, baked beans, a scoop of boiled potatoes, a bowl of diced apples, eight ounce glass of fruit
punch and a styrofoam cup of hot chocolate. The hot dog was cut into five uneven pieces ranging from 0.5
inch to 1.0 inch in length. There were no condiments on the hot dog and the bun extended beyond the meat
of the hot dog. No staff was observed in the room with the resident. On 09/03/25 at 5:19 P.M., observation
with Licensed Practical Nurse (LPN) #120 verified Resident #9 was holding the last cut piece of one-inch
hot dog on a bun in her right hand as she was chewing another bite of hot dog and bun in her mouth. LPN
#120 asked the resident about the hot dog and she stated she was fine as she put the last one-inch piece
of hot dog with bun into her mouth. The resident was edentulous. LPN #120 verified she was the resident's
nurse but was not sure what diet she was on. After reviewing the diet card on the resident's meal tray, LPN
#120 verified the resident was to receive soft, bite-sized textured foods. LPN #120 verified a hot dog cut into
1/2 to one-inch pieces would not be considered soft, bite-sized textured foods. On 09/11/25 between 10:29
A.M. and 10:47 A.M., phone interview with Registered Dietitian #203 verified a hot dog was not considered
to be part of a soft diet and the hot dog on a bun in 1/2 inch to one inch pieces would not be considered to
be bite-sized. The facility stated they did not have a policy for review that defined a soft diet with bite-sized
texture.This deficiency represents non-compliance investigated under Complaint Number 2593047.
Event ID:
Facility ID:
365780
If continuation sheet
Page 6 of 6