F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, record review, review of the Centers for Medicare and Medicaid (CMS) State
Operations Manual, and review of the facility policy the facility failed to ensure Resident #2 was able to be
transferred from his bed to a padded wheelchair using a mechanical lift when he requested the transfer.
This affected one resident (#2) out of three residents reviewed for transfers. The facility census was 55.
Residents Affected - Few
Findings include:
Review of Resident #2's medical record revealed an admission date of 06/06/16 with diagnoses including
morbid obesity due to excess calories, congestive heart failure, and chronic obstructive pulmonary disease.
Review of Resident #2's physician orders dated 06/20/23 revealed Resident #2's preference to be up from
bed around 10:00 A.M.
Review of Resident #2's care plan revised 07/17/23 included Resident #2 had a self-care deficit. Resident
#2 required extensive assistance with activities of daily living (ADL) and might require more or less
assistance at times. Resident #2's needs would be met. Interventions included Resident #2 used a
mechanical lift for transfers, assist with ADL, dressing, grooming, toileting, feeding, oral care, transfers, and
bed mobility every shift; Resident #2 preferred showers on day shift Monday, Wednesday, and Friday;
Resident #2 preferred to be up from bed around 10:00 A.M.
Review of Resident #2's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed
Resident #2 was cognitively intact. Resident #2 was dependent on staff for toileting, bathing, transfers from
bed to chair and chair to bed.
Observation on 12/07/23 at 11:50 A.M. of Resident #2 revealed he was lying in bed watching television,
and the head of his bed was elevated.
Interview on 12/07/23 at 11:50 A.M. of Resident #2 revealed the staff were slow to do things, he would put
his call light on, and it took a long time for it to be answered at times. Resident #2 stated he asked the
nurses and aides to get him out of bed and was told he could not get up because there were no clean
mechanical lift pads available. Resident #2 stated this happened frequently. Resident #2 stated he wanted
to get up earlier today, but now changed his mind because he was just so tired of not getting up when he
asked the staff.
Observation on 12/07/23 at 1:15 P.M. with State Tested Nursing Assistant (STNA) #239 revealed there
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
365814
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
were no mechanical lift pads including bariatric lift pads available on either long-term care nursing unit or
the skilled nursing unit. Further observation revealed Resident #2 did not have a mechanical lift pad on his
padded wheelchair or in his room. Observation of the laundry area revealed five bariatric mechanical lift
pads were hanging in the laundry area and were wet. STNA #239 stated Resident #2 needed a bariatric
mechanical lift pad, and the mechanical lift pads needed to be dry before they could be used. When asked
if Resident #2 wanted to get out of bed now would he be able to, STNA #239 stated Resident #2 would not
be able to get up at this time and would need to wait for the mechanical lift pads to dry.
Interview on 12/11/23 at 1:12 P.M. of Maintenance Supervisor #200 revealed the bariatric mechanical lift
pads could be dried at low temperature.
Interview on 12/11/23 at 1:52 P.M. of Assistant Director of Nursing (ADON) #240 revealed mechanical lift
pads could be placed in the dryer at low temperature but it was preferred to have them air dry because they
lasted longer if they were air dried.
Review of the facility policy titled Resident Rights and Facility Responsibilities, revised 09/03/20, included
references were CMS, 2017, State Operations Manual, F483.10, Resident Rights.
Review of the CMS, 2017, State Operations Manual, F483.10 Resident Rights included the resident had a
right to a dignified existence, self-determination, and communication with and access to persons and
services inside and outside the facility.
This deficiency was an incidental finding discovered during the complaint investigation.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, closed record review, review of the facility policy and review of the Centers for Medicare and
Medicaid Services (CMS) guidance the facility failed to ensure Resident #56's eye infection was treated
while she resided in the facility. This affected one resident (#56) out of three residents reviewed for
infections. The facility census was 55.
Residents Affected - Few
Findings include:
Review of Resident #56's closed medical record revealed an admission date of 10/07/23, and a re-entry
date of 10/09/23. Resident #56's diagnoses included Alzheimer's Disease, dementia without behavioral
disturbance, and fracture of the left pubis. Resident #56 was discharged from the facility on 11/07/23.
Review of Resident #56's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed
Resident #56 had moderate cognitive impairment. Resident #56 required partial assistance from another
person to complete bathing, dressing, using the toilet, eating, and walking from room to room. Resident #56
used a walker. Resident #56 had two unstageable pressure ulcer injuries (full thickness tissue loss in which
the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or
black) in the wound bed) presenting as deep tissue injury (purple or maroon localized area of discolored
intact skin or blood-filled blister due to damage of underlying soft tissue due to pressure and/or shear)
present upon admission to the facility.
Review of Resident #56's facility Discharge Instructions dated 11/07/23 did not reveal documentation that
Resident #56's eyes were red and draining or had a discharge.
Review of Resident #56's Hospice Face-to-Face Encounter Report dated 11/07/23 included Resident #56
resided at home with a primary hospice diagnosis of late onset Alzheimer's Disease. Resident #56's son
was the primary caregiver. Resident #56 was incontinent of bowel and bladder. Resident #56 had a recent
fall with a pelvic fracture, was mostly in bed during rehab, was frailer and now mostly in chair. Resident #56
was wobbly and required the assistance of a rollator. Resident #56 required maximum assistance with
activities of daily living (ADL). Resident #56 was discharged today (11/07/23) from the facility and had
deconditioning (deteriorating condition), extreme weakness, and required assistance of one person for
transfers and ambulation and was unsteady. Resident #56 was alert to self and home; her skin was dry and
flaky, her right and left eyes were red, and her left eye was draining. A new order was received for
Tobramycin (antibiotic) eye drops, give one drop in both eyes four times a day for seven days.
Interview on 12/07/23 at 8:54 A.M. of Resident #56's son revealed the resident was admitted to the facility
from the hospital for rehabilitation from a fracture. He stated Resident #56 fell at home, had a fracture, and
was hospitalized a week before she was admitted to the facility. He stated Resident #56 was fine when she
left the hospital and when he picked Resident #56 from the facility she had bedsores on her feet, her eyes
were pussed shut, and she had an infection in both eyes, she smelled bad and when he touched her she
was incontinent of urine and the urine just drained off of her into his hands when he touched her. He stated
Resident #56 wore incontinence briefs.
Interview on 12/07/23 at 11:40 A.M. of Hospice Nurse (HN) #268 revealed Resident #56 did look rough
when she arrived home from the facility. HN #268 stated Resident #56's hair was disheveled and did
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
not look like it was brushed for days, her face was oily and had dry skin, she had an odor, wounds to both
heels and the wounds were pretty bad looking. HN #268 stated Resident #56 had green drainage coming
out of the left eye, and the hospice physician prescribed antibiotic eye drops for her. HN #268 stated
Resident #56 was discharged from hospice when she was admitted to the hospital and was readmitted to
hospice on 11/07/23. HN #268 stated she had 17 years' experience as a long-term nurse and she could not
believe the condition Resident #56 was sent home in.
Interview on 12/11/23 at 3:41 P.M. of Licensed Practical Nurse (LPN) #261 revealed she discharged
Resident #56 from the facility on 11/07/23 and did not remember if Resident #56's eyes were red and
draining or had a discharge from them.
Interview on 12/11/23 at 4:14 P.M. of Assistant Director of Nursing (ADON) #240 revealed he was not
aware of Resident #56 having an eye condition. ADON #240 stated staff would notify him of any
abnormalities concerning residents, and he could follow-up; he did not receive a notification from any staff
member regarding Resident #56's eye infection.
Review of the facility policy titled Resident Rights and Facility Responsibilities, revised 09/03/20, included
references were CMS 2017, State Operations Manual, F483.10, Resident Rights.
Review of the CMS, 2017, State Operations Manual, F483.10 Resident Rights included the resident had a
right to a dignified existence, self-determination, and communication with and access to persons and
services inside and outside the facility.
This deficiency represents non-compliance investigated under Complaint Number OH00148356.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, closed record review, and review of the facility policy the facility failed to thoroughly
document the appearance of Resident #56's bilateral heel deep tissue injuries (DTI). This affected one
resident (#56) out of three residents reviewed for pressure ulcer injuries. The facility census was 55.
Residents Affected - Few
Findings include:
Review of Resident #56's closed medical record revealed an admission date of 10/07/23, and a re-entry
date of 10/09/23. Resident #56's diagnoses included Alzheimer's Disease, dementia without behavioral
disturbance, and fracture of the left pubis. Resident #56 was discharged from the facility on 11/07/23.
Review of Resident #56's progress notes dated 10/09/23 through 11/07/23 did not reveal documentation
related to the appearance of Resident #56's bilateral heel DTIs (purple or maroon localized area of
discolored intact skin or blood-filled blister due to damage of underlying soft tissue due to pressure and/or
shear). Further review revealed the discharge instructions dated 11/07/23 at 5:53 A.M. did not reveal
instructions for the care of Resident #56's bilateral heel DTIs.
Review of Resident #56's care plan dated 10/10/23 included Resident #56 had the potential for skin
breakdown related to diagnosis, mobility status, and incontinence. The goal was Resident #56's skin would
remain intact through the next review. Interventions included completing skin assessments per protocol, to
elevate heels off the mattress per routine and/or as needed as Resident #56 allowed.
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
left heel which was community acquired and present on admission to the facility. The measurements were
3.0 centimeters (cm) in length by 3.0 cm in width by a depth of unable to be determined, and there was no
drainage. There was no description of the wound bed or peri wound (skin surrounding the wound)
appearance as the wound bed and peri wound appearance were marked as not applicable. The family and
physician were notified, and treatment was to apply Skin-Prep (liquid film-forming skin protectant that
prepares damaged skin for tapes and adhesive dressings) BID (twice a day) and as needed and a foam
dressing to pad and protect.
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
right heel which was community acquired and present on admission to the facility. The measurements were
0.3 cm in length by 0.3 cm in width by a depth of unable to be determined, and there was no drainage.
There was no description of the wound bed or peri wound appearance as the wound bed and peri wound
appearance were marked as not applicable. The family and physician were notified, and treatment was to
apply Skin-Prep BID and as needed and a foam dressing to pad and protect.
Review of Resident #56's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed
Resident #56 had moderate cognitive impairment. Resident #56 required partial assistance from another
person to complete bathing, dressing, using the toilet, eating, and walking from room to room. Resident #56
used a walker. Resident #56 had two unstageable pressure ulcer injuries (full thickness tissue loss in which
the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or
black) in the wound bed) presenting as DTIs present upon admission to the facility.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
right heel which was community acquired. The measurements were 3.0 cm in length by 2.0 cm in width 2
cm by a depth of unable to be determined, and there was no drainage. There was no description of the
wound bed or peri wound appearance as the wound bed and peri wound appearance were marked as not
applicable. The wound status was marked as wound was deteriorating. The family and physician were
notified. The treatment was applying Skin-Prep BID and as needed and a foam dressing to pad and protect.
There was a new order for PRAFO boots (a device worn on the lower leg and foot designed to assist with
the management of pressure related problems to the heel and ankles).
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
left heel which was community acquired. The measurements were 3.0 cm in length by 3.0 cm in width by a
depth of unable to be determined, and there was no drainage. There was no description of the wound bed
or peri wound appearance as the wound bed and peri wound appearance were marked as not applicable.
The wound status was marked as unchanged. The family and physician were notified, and the treatment
was to apply Skin-Prep BID and as needed, and a foam dressing to pad and protect. There was a new
order for PRAFO boots.
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
right heel which was community acquired. The measurements were 2.0 cm in length by 2.4 cm in width by a
depth of 0, and there was no drainage. There was no description of the wound bed or peri wound
appearance as the wound bed and peri wound appearance were marked as not applicable. The wound
status was improving. The family and physician were notified, and the treatment was to apply Skin-Prep BID
and as needed, a foam dressing to pad and protect, and PRAFO boots.
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
left heel which was community acquired. The measurements were 3.0 cm in length by 2.4 cm in width by a
depth of 0, and there was no drainage. There was no description of the wound bed or peri wound
appearance as the wound bed and peri wound appearance were marked as not applicable. The wound
status was marked as improving. The family and physician were notified, and the treatment was to apply
Skin-Prep BID and as needed, a foam dressing to pad and protect, and PRAFO boots.
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
right heel which was community acquired and measurements were 2.0 cm in length by 2.2 cm in width by a
depth of 0, and there was no drainage. There was no description of the wound bed or peri wound
appearance as the wound bed and peri wound appearance were marked as not applicable. The wound
status was marked as improving, and family and the physician were notified. The family and physician were
notified, and the treatment was to apply Skin-Prep BID and as needed, a foam dressing to pad and protect,
and PRAFO boots.
Review of Resident #56's Weekly Wound assessment dated [DATE] revealed Resident #56 had a DTI of the
left heel which was community acquired. The measurements were 2.8 cm in length by 2.1 cm in width by a
depth of 0 and there was no drainage. There was no description of the wound bed appearance or peri
wound appearance and both were marked not applicable. The wound status was marked as improving. The
family and physician were notified, and the treatment was to apply Skin-Prep BID and as needed, a foam
dressing to pad and protect, and PRAFO boots.
Review of Resident #56's Discharge Instructions from the facility dated 11/07/23 included for the question
asking if wounds were present, the No box was marked. Further review did not reveal instructions for the
care of Resident #56's bilateral heel DTIs.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Review of Resident #56's Hospice Wound Record Report revealed the onset date was 11/07/23, and
Resident #56 had bilateral unstageable DTIs to her right and left heels. Further review revealed on 11/09/23
Resident #56's left heel unstageable DTI measured 2.5 cm in length by 3.0 cm in width by a depth of 0, and
26 to 50 percent of the wound had soft black slough and eschar. On 11/09/23 Resident #56's right heel
unstageable DTI measured 1.5 cm in length by 2.0 cm width by a depth of 0, and 0 to 25 percent of the
tissue was necrotic tissue slough and eschar.
Interview on 12/07/23 at 8:54 A.M. Resident #56's son revealed she was admitted to the facility for
rehabilitation. He stated Resident #56 had a fall at home, had a fracture, and was hospitalized for about a
week for the fracture, then was admitted to the facility for rehabilitation. He stated when he picked Resident
#56 up at the facility on 11/07/23, when she was discharged , he was not given instructions on her bilateral
bedsores on her feet, and was really upset when he got home and saw how bad the sores on her heels
were. He stated in addition to the sores on her feet, her eyes were pussed shut, she smelled very bad and
was soaked with urine stating, the urine just ran off Resident #56 into his hands. He stated the facility was
supposed to help, not kill Resident #56.
Interview on 12/07/23 at 11:40 A.M. of Hospice Nurse (HN) #268 revealed Resident #56 looked rough
when she arrived home from the facility. HN #268 stated Resident #56's hair was disheveled and did not
look like it was brushed for days, her face was oily and had dry skin, she had an odor, wounds to both
heels, and the wounds were pretty bad looking. HN #268 stated Resident #56 had green drainage coming
out of the right eye, and the hospice physician prescribed antibiotic eye drops for her. HN #268 stated
Resident #56 was discharged from hospice when she was admitted to the hospital and was readmitted to
hospice on 11/07/23. HN #268 stated she had 17 years' experience as a long-term nurse, and she could
not believe the condition Resident #56 was sent home in.
Interview on 12/11/23 at 2:18 P.M. of Assistant Director of Nursing (ADON) #240 revealed the facility did not
follow a specific protocol for a low air loss mattress. ADON #240 stated if a resident had a wound that was
worsening, he would reach out to the resident's physician to see if a low air loss mattress and PRAFO
boots would be beneficial. ADON #240 stated Resident #56's DTIs of her left heel got bigger on 10/16/23,
and he notified the Director of Nursing (DON). ADON #240 stated on 10/23/23 both of Resident #56's DTIs
worsened, and that was when we received orders for Resident #56's low air loss mattress and PRAFO
boots. ADON #240 stated before Resident #56 had orders for a low air loss mattress and PRAFO boots,
she had interventions to elevate her heels off the bed as tolerated. ADON #240 stated when he noticed
Resident #56's left heel was deteriorating he made sure nurses were aware Resident #56's heels needed
to be elevated off the bed. ADON #240 stated when Resident #56's bilateral heels deteriorated he told
Medical Director #269 and obtained orders for a low air loss mattress and PRAFO boots. ADON #240
stated Resident #56 did not have orders for a low air loss mattress or PRAFO boots when she was first
admitted , because he wanted to see if the treatment for pad and protect the heels was effective. ADON
#240 stated Resident #56's bilateral DTIs did not become open wounds, and when she was first admitted
the heels were deep red in color with some maroon. ADON #240 indicated on 10/23/23 Resident #56's
areas on her heels were larger and the same color as when she was admitted . ADON #240 confirmed he
did not document the appearance of Resident #56's bilateral heel DTIs wound bed color or peri wound
appearance. ADON #240 stated the wound nurse practitioner (WNP) did not evaluate Resident #56's
bilateral heel DTIs because they were not open wounds. ADON #240 stated it was not the practice to
consult the WNP until the DTI became an open wound. ADON #240 stated the last time he observed
Resident #56's DTIs of her heels was on 11/06/23.
Interview on 12/11/23 at 3:31 P.M. of Medical Director #269 revealed it was hard to remember details about
residents because she had so many patients. Medical Director #269 stated she always
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365814
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cortland Center
369 N High Street
Cortland, OH 44410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Level of Harm - Minimal harm
or potential for actual harm
looked at resident wounds but did not always document the wounds in her notes. Medical Director #269
stated the last time she saw Resident #56 was on 11/01/23, and she had positive pedal pulses. Medical
Director #269 stated she did not document the wound bed appearance of Resident #56's bilateral heel
DTIs, or the peri wound appearance in her notes, but she remembered the wound beds were reddish in
color.
Residents Affected - Few
Interview on 12/11/23 at 3:41 P.M. of Licensed Practical Nurse (LPN) #261 revealed she discharged
Resident #56 from the facility on 11/07/23. LPN #261 stated she did not remember looking at Resident
#56's bilateral heel DTI wounds or giving Resident #56's son instructions on the treatment of Resident
#56's bilateral heel DTI wounds before Resident #56 was discharged .
Observation on 12/11/23 at 4:14 P.M. of pictures sent by Resident #56's son of her bilateral heel wounds
with ADON #240 revealed the pictures were taken on 11/07/23 after Resident #56 was discharged from the
facility. Observation of Resident #56's first picture of her heel wounds revealed a large circular area on the
heel, and the outer perimeter of the circle was dark, black appearing tissue. The inner wound bed had
purple, dark purple, and deep red areas noted. The peri wound tissue appeared red in color. Observation of
the second picture of her heel wounds revealed a large circular area on the heel, and the wound bed
appeared to have pink, light purple, and a couple dark red areas noted. The peri wound tissue was a dark
greyish color with some yellow areas noted. ADON #240 confirmed the appearance of Resident #56's heel
wounds in both pictures and stated Resident #56's heels did not look like that on 11/06/23, and if they
looked like that, he would have consulted the WNP. ADON #240 stated his documentation showed Resident
#56's bilateral heel DTIs were getting smaller and improving. ADON #240 stated the outer edge, which was
black and looked like eschar, would be debrided by the WNP. ADON #240 stated he did not discharge
Resident #56 from the facility, but Resident #56's responsible party was given a printout of orders for the
treatment of Resident #56's bilateral heel DTIs.
Review of the facility policy titled Pressure Injury Prevention and Treatment Policy, revised 09/18/23,
included pressure injuries identified would be assessed initially and at least weekly thereafter, until closed.
All assessments would include the following elements including wound bed color and type of tissue and
character including evidence of healing for example granulation tissue, maceration as appropriate, and
appearance of surrounding tissue.
This deficiency represents non-compliance investigated under Complaint Number OH00148356.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365814
If continuation sheet
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