F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, review of facility's Self-Reported Incidents (SRI) and investigation, resident interviews, review
of personnel file, and staff interviews, the facility failed to ensure the residents were treated with respect
and dignity. This affected two (#34 and #40) of five residents reviewed for abuse and dignity. Findings
include: Review of the medical record for Resident #34 revealed an admission to 08/30/24 with medical
diagnoses of Parkinson's disease, chronic obstructive pulmonary disease (COPD), and depression. The
annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #34 was cognitively intact
and was dependent upon staff for toilet hygiene, bathing, bed mobility, and transfers. Resident #34 was
always incontinent with bladder and bowel. Review of the facility's SRI number 265729, dated 09/26/25 at
5:08 P.M., revealed on 09/25/25 at 7:30 P.M., Resident #34 stated Certified Nursing Assistant (CNA) #210
failed to provide cares/services for Resident #34 as requested. Resident #34 stated he felt he had been
mistreated. Resident #34 reported CNA #210 had been very aggressive when putting him into bed via
mechanical lift. Resident #34's stated once in bed, CNA #210 told Resident #34 to turn to his left side which
Resident #34 was unable to do independently. Per Resident #34's statement, CNA #210 then informed
Resident #34 Well I ‘ain't' helping you and left the room with the mechanical lift pad still under Resident #34
and never returned. Per the Employee Reporting form, CNA #210 had been implicated in other situations
and received verbal warnings. Review of the personnel file revealed CNA #210 was hired on 06/10/25. On
09/25/25, CNA #210 received disciplinary action, and it was her final written warning. The disciplinary
action was for misconduct, lack of professionalism, unsatisfactory work performance, and negligent conduct
involving a resident. On 09/25/25, a resident had a concern of terrible customer service. There were several
concerns of misconduct involving the resident. CNA #210 refused to sign the disciplinary form. Interview on
10/21/25 at 8:50 A.M. with CNA #201 stated many residents complain that CNA #210 was rude with
resident cares/services. Interview on 10/21/25 at 9:11 A.M. with Resident #34 stated a CNA (#210) with
blue hair, had changed his clothes, assisted him back to bed via mechanical list, and had changed his
incontinence brief. Resident #34 stated CNA #210 then told him to roll to his left side which Resident #34
stated he was unable to do independently. Resident #34 stated CNA #210 got mad at him because he
couldn't roll and then CNA #210 left the room with Resident #34 in the bed with his incontinence brief open
and mechanical lift pad underneath his body. Resident #34 stated he had to call out to get someone else to
help him. Interview on 10/21/25 at 10:46 A.M. with Registered Nurse (RN) #215 confirmed the residents
described CNA #210, the aide with the blue hair. Interview 10/27/25 at 8:15 A.M. with Licensed Practical
Nurse (LPN) #209 stated many residents complain that CNA #210 was rude with resident cares/services.
Interview on 10/27/25 at 10:50 A.M. with Resident #40 stated the night shift aide with blue hair (CNA #210)
was not very nice and asked that CNA #210 no longer take care of her. SR #40 stated the DON was aware
of her concerns. This deficiency represents
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
365821
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365821
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Walnut Creek Nursing Center
5070 Lamme Road
Kettering, OH 45439
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
non-compliance investigated under Complaint Number 2643951.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365821
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365821
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Walnut Creek Nursing Center
5070 Lamme Road
Kettering, OH 45439
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record reviews, resident and staff interviews, review of facility Self-Reported Incidents (SRIs) and
investigation, and policy review, the facility failed to ensure staff immediately reported allegations of abuse
to administration and failed to complete a thorough investigations into allegations of abuse. This affected
two (#34 and #105) of five residents reviewed for abuse. The facility census was 103.Findings include:
Review of the medical record for Resident #34 revealed an admission to 08/30/24 with medical diagnoses
of Parkinson's disease, chronic obstructive pulmonary disease (COPD), and depression. The annual
Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #34 was cognitively intact and was
dependent upon staff for toilet hygiene, bathing, bed mobility, and transfers. Resident #34 was always
incontinent with bladder and bowel. Review of the facility's SRI number 265729 and investigation, dated
09/26/25 at 5:08 P.M., revealed on 09/25/25 at 7:30 P.M., Resident #34 stated Certified Nursing Assistant
(CNA) #210 failed to provide cares/services for Resident #34 as requested. Resident #34 stated he felt he
had been mistreated. Review of an Employee Reporting Form, completed by Registered Nurse (RN) #215,
revealed a statement by Resident #34 reported CNA #210 had been very aggressive when putting him into
bed via mechanical lift. Resident #34's stated once in bed, CNA #210 told Resident #34 to turn to his left
side which Resident #34 was unable to do independently. Per Resident #34's statement, CNA #210 then
informed Resident #34 Well I ‘ain't' helping you and left the room with the mechanical lift pad still under
Resident #34 and never returned. Per the Employee Reporting form, CNA #210 had been implicated in
other situations and received verbal warnings. The statement from CNA #210 that was obtained via text
message which stated CNA #210 and a coworker (unidentified) had put Resident #34 back to bed via
mechanical lift and CNA #210 had to go back to the memory care unit for the next 12 hours. No other
information was noted in CNA #210's statement about the allegation. The facility's investigation did not
include Resident #34's roommate (#33) statement to see if he witnessed the incident and did not include
other residents who may have witnessed it and/or have concerns with CNA #210. The investigation did not
include any staff statements from other staff who worked the same shift on 09/25/25. The investigation did
not have a witness statement from the coworker who CNA #210 stated assisted with the transfer of
Resident #34. Interview on 10/21/25 at 9:11 A.M. with Resident #34 stated a CNA (#210) with blue hair,
had changed his clothes, assisted him back to bed via mechanical list, and had changed his incontinence
brief. Resident #34 stated CNA #210 then told him to roll to his left side which Resident #34 stated he was
unable to do independently. Resident #34 stated CNA #210 got mad at him because he couldn't roll and
then CNA #210 left the room with Resident #34 in the bed with his incontinence brief open and mechanical
lift pad underneath his body. Resident #34 stated he had to call out to get someone else to help him.
Interview on 10/21/25 at 10:46 A.M. with RN #215 stated she was informed on 09/26/25 during morning
report that a CNA (unidentified) on 09/25/25 had made an allegation of neglect against another aide (CNA
#210). RN #34 confirmed the residents described CNA #210, the aide with the blue hair. RN #215
confirmed the allegation of neglect was not immediately reported to Administrator or supervisor on
09/25/25. RN #215 stated she obtained a statement from Resident #34 on 09/26/25 who stated the incident
occurred on 09/25/25. Interview on 10/21/25 at 10:56 A.M. with the Administrator confirmed investigation
into the allegation of abuse for Resident #34 did not contain any witness interviews and the staff had not
immediately reported the allegation of abuse on 09/25/25 until 09/26/25. Interview on 10/27/25 at 10:18
A.M. with the Director of Nursing (DON) confirmed SRI number 265729's investigation did not contain
documentation to support witness statements were obtained. The DON also confirmed the allegation of
abuse was not reported immediately to
Residents Affected - Few
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
365821
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
365821
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Walnut Creek Nursing Center
5070 Lamme Road
Kettering, OH 45439
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Administrator or supervisor as per facility policy. 2. Review of the medical record for Resident #105 revealed
an admission date of 09/23/25 with diagnoses including anemia, heart failure, chronic kidney disease stage
III, atrial fibrillation, and myelodysplastic syndrome. Resident #105 was discharged on 10/10/25. The
admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #105 was cognitively
intact and required partial/moderate staff assistance with bathing, toilet hygiene, bed mobility, and transfers.
Review of the facility's SRI number 265724 dated 09/26/25 at 4:34 P.M. stated on 09/25/25 at 9:00 P.M.,
Resident #105 was being assisted by CNA #211 and Licensed Practical Nurse (LPN) #220 and Resident
#105 felt he was rushed with the mechanical lift transfer process and neither staff members were polite.
Review of the SRI investigation revealed an Employee Reporting form, that was not dated, did not indicate
who obtained Resident #105's statement, was not signed, and did not have any questions on the form
answered. The form did contain documentation of a statement but did not indicate whose statement it was
that said I was going to bed, I called and asked for help. I asked her to raise the bed, they tossed me in the
bed and left me on the side of the bed, laying she didn't give me my call button, so I called out to see if
anyone was in the hall. She came in and yelled. (It was unspecified which staff member and what exactly
was yelled at to Resident #105), The facility's investigation did not include CNA #211 and LPN #220's
witness statements. The investigation did not include any staff statements who worked the shift on
09/25/25. The facility's investigation did not include Resident #105's roommate statement and/or other
residents to see if they witnessed the incident and/or have concerns with CNA #211 and/or LPN #220.
Interview on 10/27/25 at 10:18 A.M. with the Director of Nursing (DON) confirmed SRI number 265724's
investigation did not contain documentation to support witness statements were obtained. The DON also
confirmed the allegation of abuse was not reported immediately to Administrator or supervisor as per
facility policy. The DON also confirmed that the Employee Reporting form for SRI number 265724 did not
contain the date/time, the name of the person who completed the form, the name of the person who
provided the statement, or had any of the questions answered that were on the form. Review of the facility
policy titled Abuse, Mistreatment, Neglect, Exploitation and Misappropriation of Resident Property revealed
the staff were to report all incidents/allegations of abuse immediately to the Administrator or designee.
Once the Administrator and State Agency are notified, an investigation of the allegation violation will be
conducted and completed within five working days. The investigation protocol included interviewing the
resident, the accused, and all witnesses. The witnesses generally, including anyone who witnessed or
heard of the incident, came in close contact with the resident the day of the incident (including other
residents, family members) and employees who worked closely with the accused employee(s) and/or
alleged victim the day of the incident. This deficiency represents non-compliance investigated under
Complaint Number 2643951.
Event ID:
Facility ID:
365821
If continuation sheet
Page 4 of 4