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Inspection visit

Health inspection

OTTERBEIN ST MARYS RETIREMENT COMMUNITYCMS #3659534 citations on this visit
4 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 4 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0655 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Based on medical record review, staff and resident representative interviews, and policy review, the facility failed to include resident representative in the development of a baseline care plan and failed to provide resident representative with a copy of the baseline care plan. This affected one (#198) out of five residents reviewed for baseline care plans. The facility census was 47. Findings include: Review of the medical record for Resident #198 revealed an admission date of 08/24/23 with medical diagnoses of sepsis, nondisplaced fracture of left humerus, hypothyroidism, and dementia. Review of the medical record for Resident #198 revealed an admission Minimum Data Set (MDS) assessment, dated 08/30/23, which indicated Resident #198 had severely impaired cognition and required extensive staff assistance with bed mobility, transfers, dressing, and toileting. Review of the medical record for Resident #198 revealed an admission Screen and Baseline Care plan assessment was completed by Director of Nursing (DON) on 08/24/23. Further review of the medical record revealed a signature sheet signed by Regional MDS nurse #204 which stated the care plan was reviewed with Resident #198 on 08/25/23 and the resident refused to sign the signature sheet. Review of the signature sheet and review of the medical record did not reveal any documentation to support the baseline care plan was developed or reviewed with Resident #198's representative or that a copy of the baseline care plan was given to the resident representative. Interview on 09/13/23 at 4:50 P.M. with Resident #198's representative confirmed she did not participate in the development or review of Resident #198's baseline care plans. Resident #198's representative also stated she was not given a copy of the baseline care plan. Interview on 09/13/23 at 5:30 P.M. with DON confirmed the medical record for Resident #198 did not have documentation to support the resident representative assisted with the development of the baseline care plan or was given a copy of Resident #198's baseline care plans. Review of policy titled, Baseline Care Plan dated 11/13/17, stated the facility was to develop and implement a baseline care plan for each resident that includes the instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care. The policy stated the facility would provide the resident and/or representative with a summary of the baseline care plan. Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 7 Event ID: 365953 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365953 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/14/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein St Marys Retirement Community 11230 State Route 364 St Marys, OH 45885 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, staff, physician and resident representative interviews, the facility failed to follow the physicians orders for treatment of a wound. This affected one (#8) of one reviewed for wound care. Additionally, the facility failed to provide care and services to treat a resident's constipation. This affected one (#198) out of one resident reviewed for constipation. The facility census was 47. Residents Affected - Few Findings include: 1. Medical record review for Resident #8 revealed an admission on [DATE] with diagnoses including but not limited to myasthenia gravis with exacerbation, type two diabetes, sleep apnea, morbid obesity, major depressive disorder and anxiety. Review of the Minimum Data Set (MDS) assessment dated [DATE] for Resident #8 revealed the resident had impaired cognition. Resident #8 required limited assistance from one staff member for bed mobility, transfers, and toileting. Resident #8 required application of non surgical dressing and ointments to areas other than feet. Review of the plan of care for Resident #8 revealed resident has microbial infection related to venous ulcers, educate resident on disease management and infection control precautions. Enhanced Barrier Precautions in place. Review of the physician orders for Resident #8 revealed an order dated 08/26/2023 for Santyl External Ointment 250 unit/gram (Collagenase), apply to posterior right calf topically every day shift for wound healing. Apply Santyl and mix with Medihoney and cover with border gauze. Review of the skin and wound evaluation dated 08/01/23 revealed medial calf open area 1.1 centimeter (cm) x 1.4 cm with no depth or undermining documented. Redness of the skin was documented. Observation on 09/13/23 at 9:20 A.M. with Licensed Practical Nurse (LPN) #43 of Resident #8 wound dressing change revealed the resident had removed the dressing to right posterior calf prior to the nurse entering the room. LPN #43 donned gown and gloves and entered bathroom. LPN #43 used a wash cloth and hand soap from the soap dispenser hanging on the wall of the bathroom. LPN #43 washed the wound with a section of the soapy washcloth and then rinsed the wound with a separate area of the washcloth. LPN #43 discarded gloves and completed hand hygiene and new gloves donned. Plurogel was applied to the bordered dressing along with Medihoney and adhered to the wound on the right posterior calf. Interview on 09/13/23 at 9:30 A.M. with LPN #43 stated the physician did not order a specific wound cleanser so she just use the hand soap on the wall and a washcloth. Further interview LPN #43 verified that Plurogel is the same as Santyl and interchangeable. LPN #43 verified the physicians orders stated Santyl and not Plurogel. Interview on 09/13/23 at 9:40 A.M. with Director of Nursing (DON) verified Resident #8's order was for Santyl and the medical supply company advised her that Plurogel was an equivalent to Santyl and was significant savings. DON verified the order was not changed to reflect the interchange of ointment and it should have been. Additionally, the DON stated the wash cloth and hand soap should have (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365953 If continuation sheet Page 2 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365953 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/14/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein St Marys Retirement Community 11230 State Route 364 St Marys, OH 45885 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few not been used to clean wound. The wound should have been cleaned with a wound cleanser and gauze pads. Interview on 09/13/23 at 10:13 A.M. with Wound Physician #202 verified Plurogel was not an equivalent to Santyl and did not know the facility had not been using Santyl as ordered. Further interview with Wound Physician #202 verified that the nurse should not be using the wall hand soap on the wound, but a wound cleanser and will discuss the incident with the DON. Wound Physician #202 verified the wound did not increase in size and continued to heal slowly as with any venous ulcer does. 2. Review of the medical record for Resident #198 revealed an admission date of 08/24/23 with medical diagnoses of sepsis, nondisplaced fracture of left humerus, hypothyroidism, and dementia. Review of the medical record for Resident #198 revealed an admission Minimum Data Set (MDS) assessment, dated 08/30/23, which indicated Resident #198 had severely impaired cognition and required extensive staff assistance with bed mobility, transfers, dressing, and toileting. Review of the MDS revealed Resident #198 was occasionally incontinent of bowel and had no constipation. Review of the medical record for Resident #198 revealed a physician order dated 08/24/23 for Colace (laxative) 100 milligram (mg) by mouth every 24 hours as needed for constipation and 08/28/23 bisacodyl suppository (laxative) 10 mg rectally every 24 hours as needed for constipation. Review of the medical record for Resident #198 revealed no documentation to support Resident #198 had a bowel movement from 08/25/23 through 09/01/23. Review of the medical record for Resident #198 revealed an August 2023 Medication Administration Record (MAR) which did not have documentation to support the facility staff administered any medications for constipation from 08/25/23 to 08/31/23. Interview on 09/11/23 at 11:57 A.M. with Resident #198's representative stated Resident #198 went seven days without a bowel movement before the resident was given medication to help treat his constipation. Resident #198's representative stated she informed staff the resident was having constipation. Interview on 09/13/23 at 11:30 A.M. with Director of Nursing (DON) stated the facility did not have a policy for management of constipation but the facility practice was for nursing staff to administer milk of magnesia when a resident had not had a bowel movement for three days. DON confirmed the medical record for Resident #198 did not have documentation to support Resident #198 had a bowel movement from 08/25/23 to 09/01/23 nor was medication administered to treat the constipation. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365953 If continuation sheet Page 3 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365953 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/14/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein St Marys Retirement Community 11230 State Route 364 St Marys, OH 45885 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0849 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Based on medical record review, staff and hospice staff interviews and review of a hospice contract, the facility failed to collaborate hospice services for the completion of a comprehensive plan of care for a resident admitted hospice services. This affected one (#13) of one reviewed for Hospice services. The facility census was 47. Findings include: Medical record review for Resident #13 revealed an admission dated on 12/09/22 with diagnoses including but not limited to sepsis, electrolyte imbalance, hypothyroidism, anemia, lymphedema, acute osteomyelitis, type two diabetes, obesity, seizures, obstructive sleep apnea, encephalopathy, intracranial abscess and granuloma. Review of the significant Minimum Data Set (MDS) assessment for Resident #13 dated 08/28/23 revealed the resident had intact cognition. Resident #13 required limited assist for bed mobility, extensive assist for transfers and toileting. Resident #13 required supervision for eating. Resident #13 was coded as receiving hospice care in the past 14 days. Review of the hospice plan of care dated 08/21/23 for Resident #13 revealed a focus for facility coordination. Interventions include establish upon admission the care and services to meet the personal care, nutritional, mobility, durable medical equipment, elimination and integrity needs, hospice plan of care to outline services, and collaborate and educate the facility staff on patient/family needs and current interdisciplinary interventions. Review of the plan of care for Resident #13 dated 08/23/23 revealed the resident had an acute plan of care titled end of life care. Interventions included apply skin prep as directed, approach in calm manner, assist with toileting needs, campus staff and hospice staff to coordinate care for resident, comfort foods and liquids as tolerated, comfort measure: music of choice, repositioning, massage and hospice services. Review of the plan of care for Resident #13 dated 08/23/23 revealed resident receives hospice services. Interventions include provision of Activities of Daily Living (ADL's) to compensate for resident's changing abilities, encourage participation to the extent the resident wishes to participate, assess resident coping strategies and respect resident wishes, encourage resident to express feelings, listen with non-judgmental acceptance, compassion, encourage support system of family and friends, keep the environment quiet and calm, keep linens clean, dry and wrinkle free keep lighting low and familiar objects near, observe resident closely for signs of pain, administer pain medications as ordered, and notify physician immediately if there is breakthrough pain, review resident's living will and ensure it is followed, involve family in discussion, hospice nurse will provide services, hospice state tested Nursing Assistant (STNA) will provide services. Review of the physician orders for the month of September 2023 for Resident #13 revealed an order dated 08/22/23 to admit to Hospice. Review of the hospice visit notes dated 08/21/23 through 09/14/23 was silent for any collaboration between the hospice staff and the facility. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365953 If continuation sheet Page 4 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365953 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/14/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein St Marys Retirement Community 11230 State Route 364 St Marys, OH 45885 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0849 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Interview on 09/13/23 at 9:35 A.M. with Licensed Practical Nurse (LPN) #43 stated hospice will provide a visit schedule to the facility and it is kept at the nursing station. LPN #43 states the nurse comes once a week and not sure of the STNA's visits. Additionally, stated the Hospice provider has a book at the nursing station and may have a schedule there as well. Interview via phone on 09/13/23 at 12:20 P.M. with Hospice Staff #210 stated Resident #13 plan of care was completed and printed on 08/24/23 and sent to the physician for his signature. Hospice Staff #210 verified the physician has not returned the document at this time. Interview on 09/13/23 at 1:10 P.M. with facility Social Worker (SW) #108 verified a care conference did not occur when Resident #13 was admitted to the hospice program. SW #108 verified a significant change assessment was completed at that time. SW #108 stated the facility does not have a MDS nurse at the time and corporate is filling in. Interview on 09/13/23 at 1:52 P.M. with Hospice Registered Nurse (RN) #211 verified there has not been a care conference with the facility to collaborate care services. Further interview with Hospice RN #211 stated the plan of care for hospice care was completed on 08/24/23. Interview on 09/13/23 at 10:20 A.M. with Hospice RN #210 verified the facility binder did not contain the hospice plan of care and provided surveyor a copy for review. Interview on 09/14/23 at 11:30 A.M. with the Director of Nursing (DON) verified a care conference was not conducted to collaborate a plan of care for the Resident #13 and there should have been one. Review of the hospice contract signed 07/23/28 revealed under letter B, hospice will place a copy of the physicians plan of treatment and a copy of the interdisciplinary plan of care in the facilities chart. Additionally, letter G stated the hospice plan of care will be written and maintained at specific intervals for the hospice patient. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365953 If continuation sheet Page 5 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365953 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/14/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein St Marys Retirement Community 11230 State Route 364 St Marys, OH 45885 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interview and policy review, the facility failed to provide each resident or representatives with education regarding the risk and benefits of influenza immunization yearly when influenza vaccines were offered. This affected four (#2, #27, #31 and #36) out of five residents reviewed for immunizations. The facility census was 47. Residents Affected - Some Findings include 1. Medical record review for Resident #2 revealed an admission date of major depressive disorder, syncope and collapse, cerebral infarction, poly osteoarthritis, vitamin D, hyperlipidemia, seasonal allergic rhinitis, chronic obstructive pulmonary disease (COPD), anemia, hypertension, chronic bronchitis, dementia without behaviors, chronic kidney disease stage three. Review of the annual Minimum Data Set (MDS) assessment dated [DATE] for Resident #2 revealed the resident had impaired cognition. Resident #2 required extensive assist for bed mobility, transfers, and toileting. Resident #13 required supervision for eating. Review of the Resident #2 influenza immunization information revealed resident immunization was administered on 11/09/22. Further record review for Resident #2 revealed there was no documentation regarding the education provided for risk and/or benefits regarding the influenza immunization. 2. Review of the medical record for Resident #27 revealed an admission on [DATE] with diagnoses to include but not limited to dementia without behavioral disturbances, anxiety, major depression, and Alzheimer's disease. Review of the annual MDS assessment dated [DATE] for Resident #27 revealed the resident had impaired cognition. Resident #27 required extensive assist for bed mobility, transfers, and toileting. Resident #27 required supervision for eating. Review of the Resident #27 influenza immunization information revealed resident immunization was administered on 11/09/22. Further record review for Resident #27 revealed there was no documentation regarding the education provided for risk and/or benefits regarding the influenza immunization. 3. Review of the medical record for Resident #31 revealed an admission on [DATE] with diagnoses including but not limited to anemia, atrial fibrillation, arthritis, dementia, anxiety and depression. Review of the significant change MDS assessment for Resident #31 revealed the resident had severe cognitive impairment and resident rarely/never understood. Resident #31 required extensive assistance for bed mobility, transfers, eating and toileting. Review of the Resident #31 influenza immunization information revealed resident immunization was administered on 11/04/22. Further record review for Resident #31 revealed there was no documentation regarding the education provided for risk and/or benefits regarding the influenza immunization. 4. Review of the medical record for Resident #36 revealed an admission on [DATE] with diagnoses including but not limited to congestive obstructive pulmonary disease, hypertension, peripheral vascular disease, anxiety, depression, respiratory failure. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365953 If continuation sheet Page 6 of 7 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 365953 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/14/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein St Marys Retirement Community 11230 State Route 364 St Marys, OH 45885 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0883 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Review of the quarterly MDS assessment dated [DATE] for Resident #36 revealed the resident had intact cognition. Resident #36 required extensive assist for bed mobility, transfers, and toileting. Resident #36 required supervision for eating. Review of the Resident #36 influenza immunization information revealed resident immunization was administered on 11/09/22. Further record review for Resident #36 revealed there was no documentation regarding the education provided for risk and/or benefits regarding the influenza immunization. Interview on 09/14/23 at 2:19 P.M. with the Director of Nursing (DON) revealed the nurse administering the immunization should have checked the box in the immunization section of the electronic health record when education of the risk and benefits of the injections were provided. Additionally, the DON stated the consent for the immunization would be scanned into the medical record and could be found in the miscellaneous tab. Interview on 09/14/23 at 3:20 P.M. with the DON verified the progress notes, the check box in the electronic health record and the miscellaneous tab contained no documentation for any education provided for risks and benefits for Resident #2, #27, #31, and #36. Review of the facility policy titled Influenza and Pneumococcal Immunization dated 06/19/2019 revealed the resident or the resident representative will receive education regarding the benefits and potential side effect of the immunization prior to the administration and annually. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 365953 If continuation sheet Page 7 of 7

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Citations

4 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0849GeneralS&S Dpotential for harm

    F849 - Hospice services

    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

  • 0883GeneralS&S Epotential for harm

    F883 - Influenza and pneumococcal immunizations

    Develop and implement policies and procedures for flu and pneumonia vaccinations.

  • 0655GeneralS&S Dpotential for harm

    F655 - Comprehensive Person-Centered Care Planning

    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

  • 0684GeneralS&S Dpotential for harm

    F684 - Quality of care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

FAQ · About this visit

Common questions about this visit

What happened during the September 14, 2023 survey of OTTERBEIN ST MARYS RETIREMENT COMMUNITY?

This was a inspection survey of OTTERBEIN ST MARYS RETIREMENT COMMUNITY on September 14, 2023. The surveyor cited 4 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at OTTERBEIN ST MARYS RETIREMENT COMMUNITY on September 14, 2023?

Yes, 4 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.