F 0803
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be
updated, be reviewed by dietician, and meet the needs of the resident.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, observation, staff interview, review of the recipes, review of the menu spreadsheet,
and policy review, the facility failed to provide puree foods as planned by a Registered Dietitian. This
affected two residents (#27 and #35) out of three residents reviewed for puree food diets. The facility
census was 76.
Findings Include:
1. Review of the medical record revealed Resident #27 was admitted to the facility on [DATE]. Diagnoses
included bone necrosis of the mouth gums, dysphagia and gastro-esophageal reflux disease.
Review of the Minimum Data Set (MDS) comprehensive assessment dated [DATE] revealed the resident
had moderately impaired cognition and received puree thin liquid diet.
2. Review of the medical record revealed Resident #35 was admitted to the facility on [DATE]. Diagnoses
included dysphagia, Parkinson's disease, hypothyroidism, and atrial fibrillation.
Review of the MDS comprehensive assessment dated [DATE] revealed Resident #35 had intact cognition
and received pureed foods with nectar thick liquids diet.
Review of the puree soup recipe revealed the puree soup should be served using a six ounce ladle.
Review of the puree meat recipe revealed the puree meat should be served using a number 12 scoop.
Review of the menu spreadsheet dated 11/02/22 revealed the puree lunch meal consisted of one portion of
puree meat, puree soup size six ounces, puree starch of a formed mold, puree carrots of a mold form and
pudding one half cup.
Observation 11/02/22 from 12:25 P.M., to 1:00 P.M. revealed Diet Server (DS) #410 used number eight
scoop for the pureed meat portion, and used the number 12 scoop for the puree soup. There was no
molded form starch food.
Observation on 11/02/22 at 12:25 P.M., Resident #35 had not received the puree pudding. Resident #27's
meal plate was covered and ready to serve when the surveyor asked DS #410 of the missing puree
vegetable.
Interview on 11/02/22 at 12:45 P.M., DS #410 verified he had not used the correct serving utensil
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
366023
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366023
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/03/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Towers
5343 Hamilton Avenue
Cincinnati, OH 45224
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0803
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
for puree meat or puree soup. He said he had no molded formed starch food and was not aware of the
correct scoop size to use for the prepared puree starch. He stated the puree recipes were not available to
clarify the serving portions. DS #410 verified Resident #35 was not served a puree vegetable until the
surveyor inquired of the missing vegetable.
Interview on 11/02/22 at 12:50 P.M., Diet Manager #400 verified the puree meat and soup were the
incorrect scoop portions and the spreadsheet was not clear for puree serving sizes. DM # 400 verified
Resident #35 had not received the puree pudding portion on the meal tray.
Review of facility policy titled Meal Tray Assembly Procedures, dated January 2021 and Puree Program,
dated January 2019 revealed puree portion amount will be provided in the proper amounts according to
menu spreads. The facility supervisor ensures diet spreadsheet is available, followed at each meal period
and is accurate.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366023
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366023
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/03/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Towers
5343 Hamilton Avenue
Cincinnati, OH 45224
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview policy review, the facility failed to label and date foods, accurately test for
dishwasher sanitation and use hand gloves in a sanitary manner during food service. This had the potential
to affect all the resident's receiving food from the kitchen. The total facility census was 76.
Findings Include:
1. During the kitchen tour observation on 10/31/22 at 8:30 A.M. revealed the following sanitation violations
in the main kitchen:
The ice machine scoop was laying horizontally on a counter and not draining vertically.
In the walk in refrigerator there were undated, uncovered yogurt fruit plates, a serving container of gravy,
and tub of macaroni and cheese.
There were 12 undated and unlabeled pies and four serving containers of egg salad.
There were two opened undated bags of bread.
In the walk-in freezer there was food and paper debris on the floor.
In the walk-in produce refrigerator there were two large bags of unopened vegetables with no label and
date.
In the dry storage area there was a bag of identified macaroni undated and unlabeled.
Interview on 10/31/22 at 8:55 A.M., Chef #510 verified the sanitation violations including undated,
unlabeled foods, uncovered foods, and ice machine scoop stored improperly.
2. Observation 10/31/22 during lunch food service on from 12:26 P.M. to 12:40 P.M. in the 200-unit
kitchenette revealed Diet Server (DS) #420 wore gloves, touched plates, opened food carts, touched
counter tops, opened hamburger buns, touched tomato, and lettuce without changing gloves. The
hamburger bun was served to a resident. DS #420 with same gloves, opened the steam table cover, held a
sweet potato to cut it open and placed the potato on a resident plate.
Interview on 12:40 P.M., DS #420 verified she had open the bun and placed tomato/ lettuce with gloved
hands which had not been changed after touching equipment and countertops. She verified she had
opened the potato and placed it on a resident plate without changing gloves.
3. Observation on 11/02/22 at 8:25 A.M. at the breakfast meal in the 300 Unit kitchenette, revealed DS
#450 touched the bread bag, countertop, and the toaster with gloved hands and without changing gloves,
removed the toast and served the toast to a resident with the same gloved hands.
Interview on 11/02/22 at 8:50 A.M., DS #450 verified she served the toast with contaminated gloves and
had not used a utensil.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366023
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366023
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/03/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Towers
5343 Hamilton Avenue
Cincinnati, OH 45224
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
4. Observation on 11/02/22 at 11:25 A.M. revealed Chef #500 picked up the sanitized food processor food
contact blades with gloved hands. Chef #500 used the same gloved hand to open a refrigerator and pick up
a container of food from the refrigerator. Chef #500 re-assembled the food processor, including the food
contact blades, without changing gloves. Chef #500 put food into the processor to prepare puree foods.
Interview on 11/02/22 at 11:40 A.M., Chef #500 verified he had assembled the food processor, including
food contact surfaces, with contaminated gloves.
5. Observation on 11/03/22 at 10:16 A.M. in the 300 unit dish room, DS #410 used a quaternary chemical
test strip to test for a chlorine chemical dish machine, as listed on the dish machine log. The quaternary test
strip DS #410 used did not register a chemical reading. The dishwasher log dated 11/03/22 was recorded
as chlorine 100 part per million, (ppm) for the breakfast meal.
Interview on 11.03/22 at 10:20 A.M., DS #410 was unable to explain why the chemical test did not register
but was recorded as 100 ppm. DS #410 was unable to state what type of chemical strip should be used on
the dishwasher.
Interview on 11/03/22 at 10:45 Diet Manager # 400 stated the chlorine test strip was to be used on the
dishwasher. He stated the chlorine test strip was not available to DS #410.
Review of facility policies titled Food and Supply Storage, dated January 2022, Meal Tray Assembly
Procedures, dated January 2021, and Meal Quality and Temperature, dated January 2022 revealed food
preparation shall be stored to prevent contamination.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366023
If continuation sheet
Page 4 of 4