Health inspection·May 1, 2025

F 0562 Provide immediate access to any resident. Level of Harm - Minimal harm or potential for actual harm Based on observation and interviews with family, staff, residents, and the Ombudsman, the facility failed to ensure residents and family members were able to contact facility staff members via the telephone. This had the potential to affect all residents in the facility. The facility census was 45. Residents Affected - Many Findings include: Review of the two anonymous complaint intake reports reported to the state agency revealed facility staff did not answer the facility telephones. Attempted phone calls made by the State agency on 04/29/25 at 5:36 P.M., 04/29/25 at 5:40 P.M., 04/29/25 at 5:44 P.M., and 04/30/25 at 7:07 A.M. revealed the facility staff members did not answer the telephone and there was not a way to leave a message. Interview on 04/30/25 at 1:18 P.M., Registered Nurse #60 reported at times she was not able to answer the phone if they were short staffed. She continued that she did try to return the calls if she was able. Interview on 04/30/25 at 2:00 P.M., Ombudsman #47 reported she had received complaints from family members regarding facility staff not answering the telephones. He continued that he had reported the concern to the facility in the past. Phone interview on 04/30/25 at 2:20 P.M., Family Member #48 reported she had attempted to contact the facility on numerous occasions, attempting to check on her family member. She reported several times she was not been able to get ahold of anyone at the facility. She reported one weekend, she had tried for two days to get an update on her family member and was unable to get anyone to answer the phone. She reported she had to call the police department to do a wellness check on her family member. She also reported that she had outside doctors call her asking questions about her family members because they reported they were unable to get in contact with anyone at the facility. Interview on 04/30/25 at 3:00 P.M. Resident #23 reported he had called the facility numerous times, and no one would answer the calls. A couple of weeks ago he waited 90 minutes for someone to answer his call light. He reported that they did not respond so he attempted to call the facility to get someone to help him. He went on to say no one would answer his phone call so he had to call the police to see if he could get someone to help him. He reported he felt fearful when no one answered his calls. Interview on 05/01/25 at 12:20 P.M. with the Administrator reported she was aware of concerns (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 366087 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366087 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/01/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Vista Center, The 100 Vista Drive Lisbon, OH 44432 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)