F 0689
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, review of an invoice from an outside plumbing company, review of maintenance temperature
logs, and staff interview, the facility failed to ensure hot water temperatures were maintained between 105
degrees Fahrenheit (F.) and 120 degrees F. as required and did not pose a potential burn risk for the
residents. This had the potential to affect seven residents (#2, #7, #10, #18, #20, #21, and #26), who the
facility identified as having the use of the first floor shower room and five residents (#8, #9, #22, #25, and
#28), who the facility identified as having the ability to utilize the sinks in their rooms on the second floor,
without staff assistance.
Findings include:
On 04/17/25 at 9:20 A.M., an observation of the facility's boiler room located in the basement revealed
there were three hot water tanks for providing hot water throughout the facility. Two of the three hot water
tanks were of the same size and were a standard electric water heater. The third hot water tank was larger
in size and was a hybrid energy efficient hot water tank with a display screen on the top of it that indicated
what the temperature of the hot water was inside the tank and what operating set up temperature was. The
tank temperature was indicated to be 125 degrees F. on the display screen and the operating set up
temperature was also 125 degrees F.
On 04/17/25 at 9:44 A.M., hot water temperature readings were obtained from various areas of the facility,
as there had been concerns about the facility's hot water being too cold for residents during their showers.
Temperatures of the hot water was checked on both the first floor and the second floor. The temperatures
were obtained from the resident rooms on both ends of the hall and from the shower rooms on each floor
that were centrally located on each hall. The first floor was noted to have hot water temperatures that
exceeded 120 degrees F. in room [ROOM NUMBER] and room [ROOM NUMBER]. room [ROOM
NUMBER] was noted to have a hot water temperature from the sink in the residents' room at 133 degrees
F. room [ROOM NUMBER] was noted to have hot water from the sink at 129.7 degrees F. The shower room
on the first floor located in the middle of the hall was noted to have a hot water temperature from the sink at
136.2 degrees F.
On 04/17/25 at 10:04 A.M., hot water readings were obtained from the second floor, again testing rooms on
each end of the hall and in the centrally located shower room. The hot water temperature in room [ROOM
NUMBER] was noted to be 126.3 degrees F. and room [ROOM NUMBER] was 129 degrees F. The shower
room on the second floor had a hot water temperature reading of 114.8 degrees F, which fell within the
required temperature ranges for hot water. Findings were verified by Maintenance Director #100 at the time
of the observations.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
366139
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366139
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Maple Hills Skilled Nursing & Rehabilitation
31054 State Route 93 North
McArthur, OH 45651
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Review of a work invoice from an outside plumbing company dated 03/25/25 revealed the plumbing
company had been out to the facility on that date at the request of the facility to check a water heater
circulation pump. It was reported at the time that the facility was not getting any hot water to their shower
room. The circulation pump and mixing valve were checked and the technician asked about showers and a
mop sink. It was discovered that the mop sink had recently been installed the day prior and the faucet to the
mop sink was letting water mix. The technician turned off the water to the mop sink and hot water was
restored to the showers. The customer was instructed to only turn the water back on to the faucet for the
mop sink only when using.
Review of the facility's maintenance temperature logs for the past three months revealed the last recorded
temperatures for hot water checks was for 04/08/25. There was no evidence any hot water was being
checked between 04/09/25 and 04/17/25.
On 04/17/25 at 10:14 A.M., an interview with Maintenance Director #100 revealed he had only worked at
the facility for four days now. He was still trying to learn about the facility and it's operations. He indicated he
would have to determine which of the three hot water tanks were controlling what part of the building so he
could adjust the hot water temperatures accordingly.
On 04/17/25 at 12:30 P.M., a follow up interview with Maintenance Director #100 revealed all three hot
water tanks fed into the same water line. He found a mixing valve that was off those lines that he was able
to adjust to bring the hot water temperatures down to where they were required to be. The mixing valve
adjusted how much cold water was being added to the heated water from the hot water tanks to reach the
appropriate temperature levels of the hot water before it reached the rest of the building. He indicated he
would have to do some additional monitoring to ensure the hot water temperatures remained in acceptable
ranges. He stated it could take up to 24 hours for the temperature to be maintained at a consistent level,
after adjustments had been made. He confirmed he had not checked the hot water temperatures as part of
his maintenance log monitoring since he started four days ago. It was his understanding that they needed
to be checked twice weekly, which had not been done to that point of time.
On 04/17/25 at 2:04 P.M., an interview with Certified Nursing Assistant (CNA) #150 revealed she did not
have any concerns with the facility's water temperatures. If it was too hot, she cooled it down by adding
more cold water. She had not heard any residents complain that their water during showers was too cold.
She has noted the hot water to be too hot at times. She stated when that happened she just adjusted it by
turning the cold water on more. She acknowledged residents with cognitive impairment or decreased
sensory perception may not be able to do that and were at risk for burns.
On 04/17/25 at 2:19 P.M., an interview with CNA #200 revealed she had not known the hot water in the
facility to be too hot. If it got hot, but not hot hot, she would leave the water run for a couple of minutes then
adjust it from there to the desired temperature. She denied any of the residents took their showers on just
straight hot water. She indicated, if only the hot water was turned on, it would be too hot for them to take a
shower. She acknowledged the hot water should not exceed 120 degrees F. and confirmed, if the water was
all the way on hot, it would be hotter than that.
This deficiency represents incidental findings of non-compliance investigated under Complaint Number
OH00164664.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366139
If continuation sheet
Page 2 of 2