F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
Based on medical record review, review of email correspondences, staff interview and review of facility
policy, the facility failed to follow their policy to prevent neglect when staff failed to provide repositioning and
incontinence care for more than eight hours for a resident who required extensive assistance from staff.
This affected one (Resident #11) of three residents reviewed for care. The facility census was 53.
Findings include:
Review of the medical record for Resident #11 revealed an admission date of 03/26/21 with diagnoses of
dementia, anxiety, and cognitive communication deficit.
Review of the quarterly Minimum Data Set (MDS) assessment, dated 04/04/23, revealed Resident #11's
cognition was not assessed, though she exhibited no signs of mental status change, inattention,
disorganized thinking, or altered level of consciousness. Resident #11 required extensive assistance of two
people for bed mobility and toileting. She was frequently incontinent of bowel and bladder and required
partial/moderate assistance to roll to the left and right.
Review of the current plan of care (POC) revealed an activity of daily living (ADL) self care performance
deficit related to activity intolerance. Interventions included to provide extensive assistance of one to two
staff for toileting and turning.
Review of the current POC revealed the resident had a potential for pressure ulcer and skin impairment
development related to immobility and incontinence. Interventions included frequent repositioning and
educate caregivers to causes of skin breakdown including repositioning requirements.
Review of the POC Response History identified a task to check and change Resident #11 every two hours
and as needed. This form revealed on 05/01/23 the last time this task was completed for Resident #11 was
at 9:26 P.M. The task was not documented as being completed again until 05/02/23 at 6:00 A.M.
Review of an email correspondence between Resident #11's daughter and the Administrator, dated
05/02/23, revealed the resident's daughter reported the resident was put to bed on 05/01/23 at 7:12 P.M.
and was not checked on again until 05/02/23 a little past 8:00 A.M. The daughter expressed her concern
and asked for the Administrator to follow up with her.
Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23
revealed the Administrator responded he had checked the call light logs and staff had been in
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
366144
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366144
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/09/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mennonite Memorial Home
410 W Elm Street
Bluffton, OH 45817
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Resident #11's room five times from 05/01/23 at 8:23 P.M. through 05/02/23 at 6:15 A.M. The email stated
the roommate of Resident #11 had confirmed this during an interview.
Review of a return email from Resident #11's daughter back to the Administrator on 05/02/23 revealed she
had observed the video camera footage which showed no staff had provided care to Resident #11 from
05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 at 8:03 A.M.
Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23
revealed the Administrator agreed with the daughter's concerns and it appeared the staff did not follow
Resident #11's care plan.
Interview on 05/09/23 at 10:13 A.M. with the Interim Administrator revealed he received emails from
Resident #11's daughter regarding concerns about Resident #11 not receiving care between 7:12 P.M. on
05/01/23 and 8:00 A.M. on 05/02/23. Resident #11's daughter has a camera in Resident #11's room and
Resident #11's daughter monitored it frequently. In response to the concern for lack of care for Resident
#11 on 05/01/23 through 05/02/23, the Interim Administrator reviewed the call light audit for that night, but
did not conduct an investigation into the allegation. The Interim Administrator revealed upon his initial
investigation into the allegation, the Interim Administrator determined staff did not follow Resident #11's
care plan.
Interview on 05/09/23 at 10:32 A.M., the Director of Nursing (DON) revealed she was notified immediately
by the Interim Administrator regarding Resident #11's daughter's concerns for the lack of care Resident #11
received overnight on 05/01/23 through 05/02/23. The DON confirmed Resident #11 had a task in place
from the POC to check and change her every two hours. The DON revealed she interviewed one State
Tested Nurse Aide (STNA). STNA #102, who worked the night of 05/01/23. The DON stated STNA #102
reported viewing Resident #11 when STNA #102 was in the room providing care to her roommate. The
DON stated STNA #102 confirmed she did not provide care or check for incontinence for Resident #11
overnight from 05/01/23 into 05/02/23 because Resident #11 was asleep at the times STNA #102 observed
her.
Interview on 05/09/23 at approximately 11:30 A.M. with STNA #103 revealed she was familiar with Resident
#11 and confirmed Resident #11 needed assistance to reposition herself in bed.
Review of the facility policy titled Abuse,Neglect, Mistreatment, Misappropriation of Elder's Property, and
Exploitation Prevention and and Investigation Policy and Procedure, revised 03/13/17, revealed elders
would be treated with respect and dignity and be free from neglect. Neglect was defined as the failure of the
facility, its employees or service providers to provide to an elder goods and services necessary to avoid
physical harm, pain, mental anguish or emotional distress.
This deficiency represents non-compliance investigated under Complaint Number OH00142510.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366144
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366144
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/09/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mennonite Memorial Home
410 W Elm Street
Bluffton, OH 45817
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
Based on medical record review, review of email correspondences, staff interview, review of Self-Reported
Incidetns, and review of facility policy, the facility failed to report an allegation of neglect to the State Survey
Agency. This affected one (Resident #11) of three residents reviewed for care. The facility census was 53.
Findings include:
Review of the medical record for Resident #11 revealed an admission date of 03/26/21 with diagnoses of
dementia, anxiety, and cognitive communication deficit.
Review of the quarterly Minimum Data Set (MDS) assessment, dated 04/04/23, revealed Resident #11's
cognition was not assessed, though she exhibited no signs of mental status change, inattention,
disorganized thinking, or altered level of consciousness. Resident #11 required extensive assistance of two
people for bed mobility and toileting. She was frequently incontinent of bowel and bladder and required
partial/moderate assistance to roll to the left and right.
Review of the current plan of care (POC) revealed an activity of daily living (ADL) self care performance
deficit related to activity intolerance. Interventions included to provide extensive assistance of one to two
staff for toileting and turning.
Review of the current POC revealed the resident had a potential for pressure ulcer and skin impairment
development related to immobility and incontinence. Interventions included frequent repositioning and
educate caregivers to causes of skin breakdown including repositioning requirements.
Review of the POC Response History identified a task to check and change Resident #11 every two hours
and as needed. This form revealed on 05/01/23 the last time this task was completed for Resident #11 was
at 9:26 P.M. The task was not documented as being completed again until 05/02/23 at 6:00 A.M.
Review of an email correspondence between Resident #11's daughter and the Administrator, dated
05/02/23, revealed the resident's daughter reported the resident was put to bed on 05/01/23 at 7:12 P.M.
and was not checked on again until 05/02/23 a little past 8:00 A.M. The daughter expressed her concern
and asked for the Administrator to follow up with her.
Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23
revealed the Administrator responded he had checked the call light logs and staff had been in Resident
#11's room five times from 05/01/23 at 8:23 P.M. through 05/02/23 at 6:15 A.M. The email stated the
roommate of Resident #11 had confirmed this during an interview.
Review of a return email from Resident #11's daughter back to the Administrator on 05/02/23 revealed she
had observed the video camera footage which showed no staff had provided care to Resident #11 from
05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 at 8:03 A.M.
Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23
revealed the Administrator agreed with the daughter's concerns and it appeared the staff did not follow
Resident #11's care plan.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366144
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366144
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/09/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mennonite Memorial Home
410 W Elm Street
Bluffton, OH 45817
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Interview on 05/09/23 at 10:13 A.M. with the Interim Administrator revealed he received emails from
Resident #11's daughter regarding concerns about Resident #11 not receiving care between 7:12 P.M. on
05/01/23 and 8:00 A.M. on 05/02/23. Resident #11's daughter has a camera in Resident #11's room and
Resident #11's daughter monitored it frequently. In response to the concern for lack of care for Resident
#11 on 05/01/23 through 05/02/23, the Interim Administrator reviewed the call light audit for that night, but
did not conduct an investigation into the allegation. The Interim Administrator revealed upon his initial
investigation into the allegation, the Interim Administrator determined staff did not follow Resident #11's
care plan.
Interview on 05/09/23 at 10:32 A.M., the Director of Nursing (DON) revealed she was notified immediately
by the Interim Administrator regarding Resident #11's daughter's concerns for the lack of care Resident #11
received overnight on 05/01/23 through 05/02/23. The DON confirmed Resident #11 had a task in place
from the POC to check and change her every two hours. The DON revealed she interviewed one State
Tested Nurse Aide (STNA). STNA #102, who worked the night of 05/01/23. The DON stated STNA #102
reported viewing Resident #11 when STNA #102 was in the room providing care to her roommate. The
DON stated STNA #102 confirmed she did not provide care or check for incontinence for Resident #11
overnight from 05/01/23 into 05/02/23 because Resident #11 was asleep at the times STNA #102 observed
her.
Review of the facility Self -Reported Incidents revealed no incident with Resident #11 for the night of
05/01/23 through 05/02/23 had been reported to the State Survey Agency.
Interview on 05/09/23 at 11:17 A.M. with the Interim Administrator revealed no Self-Reported Incident was
completed and reported to the State Survey Agency because he determined, through a brief,
undocumented investigation, staff were in Resident #11's room five times during the night and observed
Resident #11. The Interim Administrator stated he ensured staff assessed Resident #11 the morning of
05/02/23 after he received the email from Resident #11's daughter and found no concerns with Resident
#11's physical or mental state. The Interim Administrator determined the situation was not one of neglect as
it did not result in physical harm, pain, mental anguish or mental illness and therefore did not need to be
reported to the State Survey Agency.
Review of the facility policy titled Abuse,Neglect, Mistreatment, Misappropriation of Elder's Property, and
Exploitation Prevention and and Investigation Policy and Procedure, revised 03/13/17, revealed the facility
would report to the State Agency a specific written or verbal allegation of elder mistreatment, neglect,
abuse, or misappropriation of elder property.
This deficiency represents non-compliance investigated under Complaint Number OH00142510.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366144
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366144
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/09/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mennonite Memorial Home
410 W Elm Street
Bluffton, OH 45817
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
Based on medical record review, review of email correspondences, staff interview and review of facility
policy, the facility failed to investigate an allegation of neglect for one (Resident #11) of three residents
reviewed for care. The facility census was 53.
Residents Affected - Few
Findings include:
Review of the medical record for Resident #11 revealed an admission date of 03/26/21 with diagnoses of
dementia, anxiety, and cognitive communication deficit.
Review of the quarterly Minimum Data Set (MDS) assessment, dated 04/04/23, revealed Resident #11's
cognition was not assessed, though she exhibited no signs of mental status change, inattention,
disorganized thinking, or altered level of consciousness. Resident #11 required extensive assistance of two
people for bed mobility and toileting. She was frequently incontinent of bowel and bladder and required
partial/moderate assistance to roll to the left and right.
Review of the current plan of care (POC) revealed an activity of daily living (ADL) self care performance
deficit related to activity intolerance. Interventions included to provide extensive assistance of one to two
staff for toileting and turning.
Review of the current POC revealed the resident had a potential for pressure ulcer and skin impairment
development related to immobility and incontinence. Interventions included frequent repositioning and
educate caregivers to causes of skin breakdown including repositioning requirements.
Review of the POC Response History identified a task to check and change Resident #11 every two hours
and as needed. This form revealed on 05/01/23 the last time this task was completed for Resident #11 was
at 9:26 P.M. The task was not documented as being completed again until 05/02/23 at 6:00 A.M.
Review of an email correspondence between Resident #11's daughter and the Administrator, dated
05/02/23, revealed the resident's daughter reported the resident was put to bed on 05/01/23 at 7:12 P.M.
and was not checked on again until 05/02/23 a little past 8:00 A.M. The daughter expressed her concern
and asked for the Administrator to follow up with her.
Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23
revealed the Administrator responded he had checked the call light logs and staff had been in Resident
#11's room five times from 05/01/23 at 8:23 P.M. through 05/02/23 at 6:15 A.M. The email stated the
roommate of Resident #11 had confirmed this during an interview.
Review of a return email from Resident #11's daughter back to the Administrator on 05/02/23 revealed she
had observed the video camera footage which showed no staff had provided care to Resident #11 from
05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 at 8:03 A.M.
Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23
revealed the Administrator agreed with the daughter's concerns and it appeared the staff did not follow
Resident #11's care plan.
Interview on 05/09/23 at 10:13 A.M. with the Interim Administrator revealed he received emails from
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366144
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366144
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/09/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mennonite Memorial Home
410 W Elm Street
Bluffton, OH 45817
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Resident #11's daughter regarding concerns about Resident #11 not receiving care between 7:12 P.M. on
05/01/23 and 8:00 A.M. on 05/02/23. Resident #11's daughter has a camera in Resident #11's room and
Resident #11's daughter monitored it frequently. In response to the concern for lack of care for Resident
#11 on 05/01/23 through 05/02/23, the Interim Administrator reviewed the call light audit for that night, but
did not conduct an investigation into the allegation. The Interim Administrator revealed upon his initial
investigation into the allegation, the Interim Administrator determined staff did not follow Resident #11's
care plan.
Interview on 05/09/23 at 10:32 A.M., the Director of Nursing (DON) revealed she was notified immediately
by the Interim Administrator regarding Resident #11's daughter's concerns for the lack of care Resident #11
received overnight on 05/01/23 through 05/02/23. The DON confirmed Resident #11 had a task in place
from the POC to check and change her every two hours. The DON revealed no in-depth investigation into
the allegation made by Resident #11's daughter was completed. The facility reviewed the call light audit and
the call light in Resident #11's room alarmed five times overnight. The DON confirmed Resident #11 had a
roommate and the call light audit did not show which resident pressed the call light button. The DON stated
she interviewed one State Tested Nurse Aide (STNA). STNA #102, who worked the night of 05/01/23. The
DON stated STNA #102 reported viewing Resident #11 when STNA #102 was in the room providing care
to her roommate. The DON stated STNA #102 confirmed she did not provide care or check for incontinence
for Resident #11 overnight from 05/01/23 into 05/02/23 because Resident #11 was asleep at the times
STNA #102 observed her. The DON further stated she did not interview the nurse or the other STNA
working that night because they were agency staff.
Review of the facility policy titled Abuse,Neglect, Mistreatment, Misappropriation of Elder's Property, and
Exploitation Prevention and and Investigation Policy and Procedure, revised 03/13/17, revealed the facility
would conduct a thorough investigation of any allegation of neglect or the possibility of neglect.
This deficiency represents non-compliance investigated under Complaint Number OH00142510.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366144
If continuation sheet
Page 6 of 6