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Inspection visit

Inspection

MENNONITE MEMORIAL HOMECMS #3661443 citations on this visit
3 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 3 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Based on medical record review, review of email correspondences, staff interview and review of facility policy, the facility failed to follow their policy to prevent neglect when staff failed to provide repositioning and incontinence care for more than eight hours for a resident who required extensive assistance from staff. This affected one (Resident #11) of three residents reviewed for care. The facility census was 53. Findings include: Review of the medical record for Resident #11 revealed an admission date of 03/26/21 with diagnoses of dementia, anxiety, and cognitive communication deficit. Review of the quarterly Minimum Data Set (MDS) assessment, dated 04/04/23, revealed Resident #11's cognition was not assessed, though she exhibited no signs of mental status change, inattention, disorganized thinking, or altered level of consciousness. Resident #11 required extensive assistance of two people for bed mobility and toileting. She was frequently incontinent of bowel and bladder and required partial/moderate assistance to roll to the left and right. Review of the current plan of care (POC) revealed an activity of daily living (ADL) self care performance deficit related to activity intolerance. Interventions included to provide extensive assistance of one to two staff for toileting and turning. Review of the current POC revealed the resident had a potential for pressure ulcer and skin impairment development related to immobility and incontinence. Interventions included frequent repositioning and educate caregivers to causes of skin breakdown including repositioning requirements. Review of the POC Response History identified a task to check and change Resident #11 every two hours and as needed. This form revealed on 05/01/23 the last time this task was completed for Resident #11 was at 9:26 P.M. The task was not documented as being completed again until 05/02/23 at 6:00 A.M. Review of an email correspondence between Resident #11's daughter and the Administrator, dated 05/02/23, revealed the resident's daughter reported the resident was put to bed on 05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 a little past 8:00 A.M. The daughter expressed her concern and asked for the Administrator to follow up with her. Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23 revealed the Administrator responded he had checked the call light logs and staff had been in (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 6 Event ID: 366144 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366144 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Mennonite Memorial Home 410 W Elm Street Bluffton, OH 45817 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Resident #11's room five times from 05/01/23 at 8:23 P.M. through 05/02/23 at 6:15 A.M. The email stated the roommate of Resident #11 had confirmed this during an interview. Review of a return email from Resident #11's daughter back to the Administrator on 05/02/23 revealed she had observed the video camera footage which showed no staff had provided care to Resident #11 from 05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 at 8:03 A.M. Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23 revealed the Administrator agreed with the daughter's concerns and it appeared the staff did not follow Resident #11's care plan. Interview on 05/09/23 at 10:13 A.M. with the Interim Administrator revealed he received emails from Resident #11's daughter regarding concerns about Resident #11 not receiving care between 7:12 P.M. on 05/01/23 and 8:00 A.M. on 05/02/23. Resident #11's daughter has a camera in Resident #11's room and Resident #11's daughter monitored it frequently. In response to the concern for lack of care for Resident #11 on 05/01/23 through 05/02/23, the Interim Administrator reviewed the call light audit for that night, but did not conduct an investigation into the allegation. The Interim Administrator revealed upon his initial investigation into the allegation, the Interim Administrator determined staff did not follow Resident #11's care plan. Interview on 05/09/23 at 10:32 A.M., the Director of Nursing (DON) revealed she was notified immediately by the Interim Administrator regarding Resident #11's daughter's concerns for the lack of care Resident #11 received overnight on 05/01/23 through 05/02/23. The DON confirmed Resident #11 had a task in place from the POC to check and change her every two hours. The DON revealed she interviewed one State Tested Nurse Aide (STNA). STNA #102, who worked the night of 05/01/23. The DON stated STNA #102 reported viewing Resident #11 when STNA #102 was in the room providing care to her roommate. The DON stated STNA #102 confirmed she did not provide care or check for incontinence for Resident #11 overnight from 05/01/23 into 05/02/23 because Resident #11 was asleep at the times STNA #102 observed her. Interview on 05/09/23 at approximately 11:30 A.M. with STNA #103 revealed she was familiar with Resident #11 and confirmed Resident #11 needed assistance to reposition herself in bed. Review of the facility policy titled Abuse,Neglect, Mistreatment, Misappropriation of Elder's Property, and Exploitation Prevention and and Investigation Policy and Procedure, revised 03/13/17, revealed elders would be treated with respect and dignity and be free from neglect. Neglect was defined as the failure of the facility, its employees or service providers to provide to an elder goods and services necessary to avoid physical harm, pain, mental anguish or emotional distress. This deficiency represents non-compliance investigated under Complaint Number OH00142510. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366144 If continuation sheet Page 2 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366144 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Mennonite Memorial Home 410 W Elm Street Bluffton, OH 45817 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Based on medical record review, review of email correspondences, staff interview, review of Self-Reported Incidetns, and review of facility policy, the facility failed to report an allegation of neglect to the State Survey Agency. This affected one (Resident #11) of three residents reviewed for care. The facility census was 53. Findings include: Review of the medical record for Resident #11 revealed an admission date of 03/26/21 with diagnoses of dementia, anxiety, and cognitive communication deficit. Review of the quarterly Minimum Data Set (MDS) assessment, dated 04/04/23, revealed Resident #11's cognition was not assessed, though she exhibited no signs of mental status change, inattention, disorganized thinking, or altered level of consciousness. Resident #11 required extensive assistance of two people for bed mobility and toileting. She was frequently incontinent of bowel and bladder and required partial/moderate assistance to roll to the left and right. Review of the current plan of care (POC) revealed an activity of daily living (ADL) self care performance deficit related to activity intolerance. Interventions included to provide extensive assistance of one to two staff for toileting and turning. Review of the current POC revealed the resident had a potential for pressure ulcer and skin impairment development related to immobility and incontinence. Interventions included frequent repositioning and educate caregivers to causes of skin breakdown including repositioning requirements. Review of the POC Response History identified a task to check and change Resident #11 every two hours and as needed. This form revealed on 05/01/23 the last time this task was completed for Resident #11 was at 9:26 P.M. The task was not documented as being completed again until 05/02/23 at 6:00 A.M. Review of an email correspondence between Resident #11's daughter and the Administrator, dated 05/02/23, revealed the resident's daughter reported the resident was put to bed on 05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 a little past 8:00 A.M. The daughter expressed her concern and asked for the Administrator to follow up with her. Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23 revealed the Administrator responded he had checked the call light logs and staff had been in Resident #11's room five times from 05/01/23 at 8:23 P.M. through 05/02/23 at 6:15 A.M. The email stated the roommate of Resident #11 had confirmed this during an interview. Review of a return email from Resident #11's daughter back to the Administrator on 05/02/23 revealed she had observed the video camera footage which showed no staff had provided care to Resident #11 from 05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 at 8:03 A.M. Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23 revealed the Administrator agreed with the daughter's concerns and it appeared the staff did not follow Resident #11's care plan. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366144 If continuation sheet Page 3 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366144 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Mennonite Memorial Home 410 W Elm Street Bluffton, OH 45817 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Interview on 05/09/23 at 10:13 A.M. with the Interim Administrator revealed he received emails from Resident #11's daughter regarding concerns about Resident #11 not receiving care between 7:12 P.M. on 05/01/23 and 8:00 A.M. on 05/02/23. Resident #11's daughter has a camera in Resident #11's room and Resident #11's daughter monitored it frequently. In response to the concern for lack of care for Resident #11 on 05/01/23 through 05/02/23, the Interim Administrator reviewed the call light audit for that night, but did not conduct an investigation into the allegation. The Interim Administrator revealed upon his initial investigation into the allegation, the Interim Administrator determined staff did not follow Resident #11's care plan. Interview on 05/09/23 at 10:32 A.M., the Director of Nursing (DON) revealed she was notified immediately by the Interim Administrator regarding Resident #11's daughter's concerns for the lack of care Resident #11 received overnight on 05/01/23 through 05/02/23. The DON confirmed Resident #11 had a task in place from the POC to check and change her every two hours. The DON revealed she interviewed one State Tested Nurse Aide (STNA). STNA #102, who worked the night of 05/01/23. The DON stated STNA #102 reported viewing Resident #11 when STNA #102 was in the room providing care to her roommate. The DON stated STNA #102 confirmed she did not provide care or check for incontinence for Resident #11 overnight from 05/01/23 into 05/02/23 because Resident #11 was asleep at the times STNA #102 observed her. Review of the facility Self -Reported Incidents revealed no incident with Resident #11 for the night of 05/01/23 through 05/02/23 had been reported to the State Survey Agency. Interview on 05/09/23 at 11:17 A.M. with the Interim Administrator revealed no Self-Reported Incident was completed and reported to the State Survey Agency because he determined, through a brief, undocumented investigation, staff were in Resident #11's room five times during the night and observed Resident #11. The Interim Administrator stated he ensured staff assessed Resident #11 the morning of 05/02/23 after he received the email from Resident #11's daughter and found no concerns with Resident #11's physical or mental state. The Interim Administrator determined the situation was not one of neglect as it did not result in physical harm, pain, mental anguish or mental illness and therefore did not need to be reported to the State Survey Agency. Review of the facility policy titled Abuse,Neglect, Mistreatment, Misappropriation of Elder's Property, and Exploitation Prevention and and Investigation Policy and Procedure, revised 03/13/17, revealed the facility would report to the State Agency a specific written or verbal allegation of elder mistreatment, neglect, abuse, or misappropriation of elder property. This deficiency represents non-compliance investigated under Complaint Number OH00142510. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366144 If continuation sheet Page 4 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366144 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Mennonite Memorial Home 410 W Elm Street Bluffton, OH 45817 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Respond appropriately to all alleged violations. Level of Harm - Minimal harm or potential for actual harm Based on medical record review, review of email correspondences, staff interview and review of facility policy, the facility failed to investigate an allegation of neglect for one (Resident #11) of three residents reviewed for care. The facility census was 53. Residents Affected - Few Findings include: Review of the medical record for Resident #11 revealed an admission date of 03/26/21 with diagnoses of dementia, anxiety, and cognitive communication deficit. Review of the quarterly Minimum Data Set (MDS) assessment, dated 04/04/23, revealed Resident #11's cognition was not assessed, though she exhibited no signs of mental status change, inattention, disorganized thinking, or altered level of consciousness. Resident #11 required extensive assistance of two people for bed mobility and toileting. She was frequently incontinent of bowel and bladder and required partial/moderate assistance to roll to the left and right. Review of the current plan of care (POC) revealed an activity of daily living (ADL) self care performance deficit related to activity intolerance. Interventions included to provide extensive assistance of one to two staff for toileting and turning. Review of the current POC revealed the resident had a potential for pressure ulcer and skin impairment development related to immobility and incontinence. Interventions included frequent repositioning and educate caregivers to causes of skin breakdown including repositioning requirements. Review of the POC Response History identified a task to check and change Resident #11 every two hours and as needed. This form revealed on 05/01/23 the last time this task was completed for Resident #11 was at 9:26 P.M. The task was not documented as being completed again until 05/02/23 at 6:00 A.M. Review of an email correspondence between Resident #11's daughter and the Administrator, dated 05/02/23, revealed the resident's daughter reported the resident was put to bed on 05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 a little past 8:00 A.M. The daughter expressed her concern and asked for the Administrator to follow up with her. Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23 revealed the Administrator responded he had checked the call light logs and staff had been in Resident #11's room five times from 05/01/23 at 8:23 P.M. through 05/02/23 at 6:15 A.M. The email stated the roommate of Resident #11 had confirmed this during an interview. Review of a return email from Resident #11's daughter back to the Administrator on 05/02/23 revealed she had observed the video camera footage which showed no staff had provided care to Resident #11 from 05/01/23 at 7:12 P.M. and was not checked on again until 05/02/23 at 8:03 A.M. Review of an email correspondence between the Administrator and Resident #11's daughter on 05/02/23 revealed the Administrator agreed with the daughter's concerns and it appeared the staff did not follow Resident #11's care plan. Interview on 05/09/23 at 10:13 A.M. with the Interim Administrator revealed he received emails from (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366144 If continuation sheet Page 5 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366144 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/09/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Mennonite Memorial Home 410 W Elm Street Bluffton, OH 45817 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Resident #11's daughter regarding concerns about Resident #11 not receiving care between 7:12 P.M. on 05/01/23 and 8:00 A.M. on 05/02/23. Resident #11's daughter has a camera in Resident #11's room and Resident #11's daughter monitored it frequently. In response to the concern for lack of care for Resident #11 on 05/01/23 through 05/02/23, the Interim Administrator reviewed the call light audit for that night, but did not conduct an investigation into the allegation. The Interim Administrator revealed upon his initial investigation into the allegation, the Interim Administrator determined staff did not follow Resident #11's care plan. Interview on 05/09/23 at 10:32 A.M., the Director of Nursing (DON) revealed she was notified immediately by the Interim Administrator regarding Resident #11's daughter's concerns for the lack of care Resident #11 received overnight on 05/01/23 through 05/02/23. The DON confirmed Resident #11 had a task in place from the POC to check and change her every two hours. The DON revealed no in-depth investigation into the allegation made by Resident #11's daughter was completed. The facility reviewed the call light audit and the call light in Resident #11's room alarmed five times overnight. The DON confirmed Resident #11 had a roommate and the call light audit did not show which resident pressed the call light button. The DON stated she interviewed one State Tested Nurse Aide (STNA). STNA #102, who worked the night of 05/01/23. The DON stated STNA #102 reported viewing Resident #11 when STNA #102 was in the room providing care to her roommate. The DON stated STNA #102 confirmed she did not provide care or check for incontinence for Resident #11 overnight from 05/01/23 into 05/02/23 because Resident #11 was asleep at the times STNA #102 observed her. The DON further stated she did not interview the nurse or the other STNA working that night because they were agency staff. Review of the facility policy titled Abuse,Neglect, Mistreatment, Misappropriation of Elder's Property, and Exploitation Prevention and and Investigation Policy and Procedure, revised 03/13/17, revealed the facility would conduct a thorough investigation of any allegation of neglect or the possibility of neglect. This deficiency represents non-compliance investigated under Complaint Number OH00142510. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366144 If continuation sheet Page 6 of 6

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Citations

3 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0600GeneralS&S Dpotential for harm

    F600 - Freedom from Abuse, Neglect, and Exploitation

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • 0609GeneralS&S Dpotential for harm

    F609 - The facility must develop and implement written policies and procedures that:

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • 0610GeneralS&S Dpotential for harm

    F610 - In response to allegations of abuse, neglect, exploitation, or mistreatment, the

    Respond appropriately to all alleged violations.

FAQ · About this visit

Common questions about this visit

What happened during the May 9, 2023 survey of MENNONITE MEMORIAL HOME?

This was a inspection survey of MENNONITE MEMORIAL HOME on May 9, 2023. The surveyor cited 3 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at MENNONITE MEMORIAL HOME on May 9, 2023?

Yes, 3 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect b..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.