F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to and the facility must promote and facilitate resident self-determination through
support of resident choice.
Based on observation, resident interview, staff interview, and review of facility training, the facility failed to
ensure residents choices on when to arise for the day were honored. This affected one (#2) of one resident
reviewed for choices. The facility census was 18.
Findings Include:
Review of Resident #2's medical record revealed an admission date of 04/24/19. Diagnoses included atrial
fibrillation, hypertension, anemia, lymphedema, moderate protein calorie malnutrition, chronic kidney
disease, hypothyroidism, major depressive disorder, insomnia, anxiety disorder, gout, and muscle
weakness.
Review of the Minimum Data Set (MDS) assessment, dated 07/16/19, revealed Resident #2 was cognitively
intact. Resident #2 required extensive assistance with bed mobility, locomotion, dressing, toilet use and
personal hygiene. Resident #2 was dependent on staff for transfer. Resident #2 displayed the behavior of
rejection of care one to three days out of the review period.
Review of Resident #2's care plan, revised 06/14/19, revealed supports and interventions for self care
deficit.
Interview on 09/03/19 at 9:43 A.M., Resident #2 was upset the staff did not get her up when she wanted to
get up and dressed for the day. Resident #2 reported she was awake at 7:00 A.M., put her call light on, and
asked staff to get her up and dressed. Resident #2 reported she asked a State Tested Nursing Assistant
(STNA) who left and didn't come back. Resident #2 stated she was reliant on staff for getting out of bed and
getting dressed. Resident #2 pointed out it was after 9:00 A.M. so she had been waiting over two hours to
get ready for the day.
Observation on 09/03/19 at 10:01 A.M. of Resident #2 found STNA #100 entered Resident #2's room to get
her ready for the day.
Interview on 09/03/19 at 12:01 P.M., STNA #100 verified Resident #2 had asked to get up at 7:00 A.M. and
STNA #100 got Resident #2 up and ready for the day at 10:00 A.M. STNA #100 reported she informed
Resident #2 she would get her up when she was able to, which would be after breakfast and before
Resident #2 needed to leave for her appointment. STNA #100 reported she was filling in for a call off and
was not aware of Resident #2's preferences.
Interview on 09/04/19 at 8:06 A.M., STNA #120 revealed Resident #2 was able to make her needs known
and preferred to get up early. STNA #120 stated she usually got Resident #2 up between 6:00 A.M.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 11
Event ID:
366148
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
and 7:00 A.M. when she worked. STNA #120 reported Resident #2 will let them know when she wants to
get up and they will get her up and dressed when she chooses.
Review of the undated facility orientation training titled Resident [NAME] of Rights, revealed residents have
the right to get up and go to bed as the resident wished as long as it did not disturb others or posted meal
schedules.
Event ID:
Facility ID:
366148
If continuation sheet
Page 2 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0582
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Level of Harm - Minimal harm
or potential for actual harm
Based on record review, staff interview, and review of facility policy, the facility failed to issue timely
notifications of the ending of skilled Medicare Part A services for two (#168 and #169) of three reviewed for
liability notices. The facility identified four residents with Medicare as their primary payor source. The facility
census was 18.
Residents Affected - Few
Findings include:
1. Review of Resident #168 cut letter from Medicare part A services revealed the last day of covered
services would end on 06/05/19. Resident #168's responsible party was informed on 06/04/19 of the
resident's notice of Medicare non-coverage and their right to appeal.
Interview on 09/05/19 at 10:24 A.M. with the Administrator verified Resident #168's last covered day for
skilled services was on 06/05/19. The responsible party was notified on 06/04/19.
2. Review of Resident #169 cut letter from Medicare A skilled services for physical therapy and speech
therapy (PT/ST) revealed the last covered day was 05/16/19. The resident's responsible party was informed
via telephone on of the resident's last covered day and their right to appeal on 05/17/19. During the same
telephone notification on 05/17/19 the residents responsible party was informed occupational therapy (OT)
skilled services would end on 05/18/19 and that would be the last covered day.
Interview on 09/05/19 at 10:32 A.M., the Administrator verified Resident #169's last covered date for PT/ST
was on 05/16/19. Resident #169's responsible party was notified on 05/17/19 via telephone. Administrator
further verified OT skilled serviced last day of coverage was on 05/18/19 and notification was on 05/17/19.
Resident #169's responsible party signed the notification form on 5/20/19.
Review of facility policy and procedure titled Medicare Non-Coverage CMS-12123, dated 04/01/2009 and
updated 05/07/18, revealed the facility was to notify the guardian or responsible party no later than two
days prior to the termination of services.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 3 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0679
Provide activities to meet all resident's needs.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, staff interview, and medical record review, the facility failed to ensure individualized activity
involvement was provided for one (#1) of twelve residents reviewed for the provision of ongoing activities.
The facility census was 18.
Residents Affected - Few
Findings include;
Review of the medical record revealed Resident #1 admitted to the facility on [DATE]. Diagnoses included
Alzheimer's disease, peripheral vascular disease, major depressive disorder, dementia, anxiety,
osteoarthritis, pain, and age related osteoporosis.
Review of the most current Minimum Data Set assessment, dated 08/13/19, identified the resident with
severe cognitive impairment, the ability to understand and be understood, dependent on staff for the
completion of activities of daily living including transfer and transport, and receiving hospice services.
Review of activity plan of care revised, on 06/05/19, focused on the residents need for reminders and
transportation to attend activities. Interventions included enjoying bingo, enjoys attending music,
entertainment, exercise (sometimes), and sing-a-longs, remind daily of scheduled programs, and provide
an activity calendar monthly.
Observations on 09/03/19 at 3:10 P.M. noted the resident in bed with eyes closed. A game show was
playing on the television (TV) placed at the foot of the bed. At 4:37 P.M. the resident was placed to a
reclining chair in her room sitting in front of the TV with daytime programming. On 09/04/19 at 11:38 A.M.
the resident was reclined in a specialized chair (broda) in the room sitting in front of the TV with a western
program.
Interview on 09/04/19 11:55 A.M., Activity Assistant #202 revealed the resident floor staff are also
responsible for engaging residents in activities.
Additional observation on 09/04/19 at 1:30 P.M. found the resident in the room sitting in front of the TV with
eyes closed and a western programing playing. At 2:30 P.M. the resident remained in the room watching TV
western.
Interview on 09/04/19 at 2:45 P.M., State Tested Nurse Aide (STNA) #300 revealed staff use the activity
plan of care to determine the residents' interest. STNA #300 stated Resident #1 was known for watching,
cowboy shows. On 09/04/19 at 3:20 P.M. additional interview with STNA #300 during review of the activity
plan of care verified no current interest are listed on the plan.
Observation on 09/04/19 at 4:13 P.M. revealed the resident remained in room watching western programs
and sitting reclined in a broda chair.
Review of the most current activity progress note contained in the medical record documented on
12/20/18 at 8:44 A.M. Resident #1 comes to activities of her choice. Some days she will come to all
activities and other days she refuses everything. The resident has become more verbal and can sometimes
say inappropriate things. No revision or additional activity provision is documented.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 4 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0679
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Review of Resident #1's monthly resident activity participation records noted attendance to decrease
between February 2019 and June 2019. Monthly documentation was as follows; February 2019 attended
four activities, March attended four activities, April two activities, May one activity, and June two activities.
No documentation was provided for July 2019 activity attendance.
Interview on 09/05/19 at 4:10 P.M., with Activity Director #1, during a review of the activity plan of care,
verified no specific individualized activities were listed. Further interview verified Resident #1's activity
attendance had decreased during the past six months and no revision or attempts to promote activity
participation were documented.
Event ID:
Facility ID:
366148
If continuation sheet
Page 5 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0759
Ensure medication error rates are not 5 percent or greater.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, staff interview, medical record review and manufacturer recommendations for use
instructions, the facility failed to ensure the administration of insulin included the proper dosage which
resulted in a medication error rate of 6.25%. This affected two (#14, #5) of three residents reviewed for
medication administration. The facility census was 18.
Residents Affected - Few
Findings include;:
1. Observation on 09/04/19 at 7:22 A.M. noted Registered Nurse (RN) #101 to obtain a Toujeo SoloStar
Solution Pen-injector 300 units (Insulin Glargine) per milliliter(ml) for administration to Resident #14. After
entering the room and administering the resident's oral medications, RN#101 dialed the pen insulin
indicator to 60 units, placed the injector tip to the pen, cleansed Resident #14's abdomen with a alcohol
wipe and injected the 60 units of insulin. No prime of the pen was observed. RN#101 then discarded the
soiled injector cap and placed a new injector cap on the pen followed by dialing a second dose of 60 units
on the pen insulin indicator. Once RN#101 cleansed the abdomen the 60 units were then injected without
priming the pen.
Interview on 09/04/19 at 7:25 A.M. RN #101 revealed when insulin pens are used for the first time the nurse
will prime the pen. Otherwise, after the first use the pen does not require priming.
Review of Resident #14's medical record identified a physician order, initiated on 01/03/19, for Toujeo
SoloStar Solution Inject 120 units subcutaneously one time a day for diabetes.
Review of the Toujeo SoloStar Solution Pen-injector manufacturer instructions, dated 2002-2015, indicated
a safety test should be performed before each injection. The procedure included selecting 3 units by turning
the dose selector until the dose pointer is at the mark between 2 and 4. Then press the the injection button
all the way in. When insulin comes out of the needle tip, the pen is working correctly. If no insulin appears
repeat up to three times.
2. Observation during medication administration to Resident #5 on 09/04/19 at 8:49 A.M. noted RN #101 to
obtain Tresiba FlexTouch Solution Pen-injector 100 UNIT/ML (Insulin Degludec). RN#101 dialed the pen
insulin indicator to 12 units, placed the injector tip to the pen, cleansed Resident #5's right posterior arm
with an alcohol wipe. No prime of the pen was observed.
Review of the medical record for Resident #5 noted a physician order dated 12/02/18 for Tresiba FlexTouch
Solution Pen-injector 100 UNIT/ML (Insulin Degludec) Inject 12 units subcutaneously one time a day.
Interview on 09/04/19 at 8:53 A.M., RN #101 revealed when insulin pens are used for the first time the
nurse will prime the pen. Otherwise, after the first use the pen does not require priming.
Review of the Tresiba FlexTouch Solution Pen-injector 100 units per milliliter (Insulin Degludec)
manufacturer instructions, dated December 2018, revealed priming the pen includes turning the dose
selector to 2 units. Hold the Pen with the needle pointing up. Tap the top of the Pen gently a few times to let
any air bubbles rise to the top. Hold the Pen with the needle pointing up. Press and hold in the dose button
until the dose counter shows 0. The 0 must line up with the dose pointer. A drop of insulin should be seen at
the needle tip.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 6 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0759
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Interview on 09/04/19 at 2:15 P.M. the Director of Nursing revealed the facility did not possess a policy or
procedure for the administration of insulin pens. The facility utilizes the manufacturer information. The
Director of Nursing confirmed the insulin pens are required to be primed prior to administration each time to
ensure the ordered amount of insulin is injected.
During the medication observation a total of 32 opportunities were observed with two medication errors for
a 6.25% error rate.
Event ID:
Facility ID:
366148
If continuation sheet
Page 7 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
Ensure that residents are free from significant medication errors.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, staff interview, medical record review and manufacturer recommendations for use
instructions, the facility failed to ensure the administration of insulin included the proper dosage which
resulted in a significant medication error for two (#14, #5) of three residents reviewed for medication
administration. The facility census was 18.
Residents Affected - Few
Findings include;:
1. Observation on 09/04/19 at 7:22 A.M. noted Registered Nurse (RN) #101 to obtain a Toujeo SoloStar
Solution Pen-injector 300 units (Insulin Glargine) per milliliter(ml) for administration to Resident #14. After
entering the room and administering the resident's oral medications, RN#101 dialed the pen insulin
indicator to 60 units, placed the injector tip to the pen, cleansed Resident #14's abdomen with a alcohol
wipe and injected the 60 units of insulin. No prime of the pen was observed. RN#101 then discarded the
soiled injector cap and placed a new injector cap on the pen followed by dialing a second dose of 60 units
on the pen insulin indicator. Once RN#101 cleansed the abdomen the 60 units were then injected without
priming the pen.
Interview on 09/04/19 at 7:25 A.M. RN #101 revealed when insulin pens are used for the first time the nurse
will prime the pen. Otherwise, after the first use the pen does not require priming.
Review of Resident #14's medical record identified a physician order, initiated on 01/03/19, for Toujeo
SoloStar Solution Inject 120 units subcutaneously one time a day for diabetes.
Review of the Toujeo SoloStar Solution Pen-injector manufacturer instructions, dated 2002-2015, indicated
a safety test should be performed before each injection. The procedure included selecting 3 units by turning
the dose selector until the dose pointer is at the mark between 2 and 4. Then press the the injection button
all the way in. When insulin comes out of the needle tip, the pen is working correctly. If no insulin appears
repeat up to three times.
2. Observation during medication administration to Resident #5 on 09/04/19 at 8:49 A.M. noted RN #101 to
obtain Tresiba FlexTouch Solution Pen-injector 100 UNIT/ML (Insulin Degludec). RN#101 dialed the pen
insulin indicator to 12 units, placed the injector tip to the pen, cleansed Resident #5's right posterior arm
with an alcohol wipe. No prime of the pen was observed.
Review of the medical record for Resident #5 noted a physician order dated 12/02/18 for Tresiba FlexTouch
Solution Pen-injector 100 UNIT/ML (Insulin Degludec) Inject 12 units subcutaneously one time a day.
Interview on 09/04/19 at 8:53 A.M., RN #101 revealed when insulin pens are used for the first time the
nurse will prime the pen. Otherwise, after the first use the pen does not require priming.
Review of the Tresiba FlexTouch Solution Pen-injector 100 units per milliliter (Insulin Degludec)
manufacturer instructions, dated December 2018, revealed priming the pen includes turning the dose
selector to 2 units. Hold the Pen with the needle pointing up. Tap the top of the Pen gently a few times to let
any air bubbles rise to the top. Hold the Pen with the needle pointing up. Press and hold in the dose button
until the dose counter shows 0. The 0 must line up with the dose pointer. A drop of insulin should be seen at
the needle tip.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 8 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
Level of Harm - Minimal harm
or potential for actual harm
Interview on 09/04/19 at 2:15 P.M. the Director of Nursing revealed the facility did not possess a policy or
procedure for the administration of insulin pens. The facility utilizes the manufacturer information. The
Director of Nursing confirmed the insulin pens are required to be primed prior to administration each time to
ensure the ordered amount of insulin is injected.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 9 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0803
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be
updated, be reviewed by dietician, and meet the needs of the resident.
Based on observation, staff interview, and review of facility guidelines, the facility failed to ensure residents
were provided the proper portion sizes for meals. This affected all 18 residents who received food from the
kitchen. The facility census was 18.
Findings Include:
Observation 09/03/19 at 11:30 A.M. of tray line from the serving kitchen found Dietary Staff (DS) #205
using a #16 (two ounce) scoop for the scalloped potatoes and the pureed fish sticks. DS #205 was
observed placing a single scoop of scalloped potatoes and a single scoop of pureed fish sticks on resident
plates. DS #205 was observed placing varying amounts of French fries, soup, fish sticks, chicken salad,
and mashed potatoes on residents' plates.
Review of the spreadsheet being used by DS #205 revealed no portion sizes were present.
Review of the resident meal tickets revealed the residents' order preferences were noted on the menu but
no variation in amounts were noted.
Interview on 09/03/19 at 11:38 A.M. with DS #205 revealed she chose the scoops and portion sizes for the
meal items. DS #205 reported she had not been trained on scoop sizes. DS #205 reported the portion sizes
were not indicated on the planned menu sheets so she would just fill the bowls and plates with what looked
right. DS #205 verified she used the two ounce scoop for the scalloped potatoes and the pureed fish.
Interview on 09/03/19 at 12:51 P.M. with Dietary Manager (DM) #200 verified there were no scoop or
portion sizes listed on the serving kitchen menu.
Interview on 09/03/19 at 1:12 P.M. with DM #200 revealed scoops sizes were found for the lunch food
items. Residents were to receive four ounces (#8 scoop) of scalloped potatoes, four fish sticks or #10 scoop
(three ounces) of pureed fish, three ounces (#10 scoop) of chicken salad on bread, and four ounces (#8
scoop) of mashed potatoes. DM #200 verified DS #205 did not provide the correct portion sizes for the
lunch meal.
Interview on 09/04/19 at 11:46 A.M. with Dietician #280 verified a #16 scoop (two ounces) was not the
appropriate portion size for scalloped potatoes or the fish. Dietician #280 stated education would be
provided to the dietary staff so they are aware of proper serving sizes.
Review of the facility document titled Dining Services Kitchen Guidelines, revised 08/29/16 revealed four
ounces (#8 scoop) was to be used for mashed potatoes, noodles, and casseroles. A three ounces (#10
scoop) was to be used for egg, chicken, tuna and ham salad. A #16 scoop (2 ounces) was to be used for
pancakes or waffles.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 10 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, staff interview, and review of facility guidelines, the facility failed to ensure opened
food items were stored properly and food thermometers were cleaned between use. This had the potential
to affect all 18 residents who received food from the kitchen. The facility census was 18.
Findings include:
Observation on 09/03/19 at 8:45 A.M. of the dry storage area of the kitchen found an opened, partially
used, one gallon bottle of syrup on the dry storage shelf. The manufacturers label indicated, Refrigerate
after opening. In addition, a dented can of navy beans was found in the dry storage room in line for use.
Interview on 09/03/19 at 8:47 A.M. with Dietary Manager (DM) #200 verified the syrup was opened,
partially used, and should have been stored in the refrigerator. DM #200 also verified the dented can of
navy beans were in line for use. DM #200 removed and disposed of the syrup and beans.
Observation on 09/03/19 at 11:30 A.M. of food temperatures being taken with Dietary Staff (DS) #205 found
DS #205 used a regular white paper towel from the dispenser and wiped off the thermometer between
each food temperature. No sanitizer was used.
Interview on 09/03/19 at 11:33 A.M. with DS #205 verified she did not properly sanitize the thermometer
between food temperatures. DS #205 reported she knows they had wipes she could use but had none
currently available in the serving area.
Review of the facility document titled Dining Services Kitchen Guidelines, revised 08/29/19, revealed
refrigerated food must be kept at 41 degrees or below. Food thermometers were to be wiped off with the
sanitizer wipe prior to taking the temperature of the next food item.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
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