F 0600
Level of Harm - Minimal harm
or potential for actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS
SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY.
Residents Affected - Few
Based on record review, review of the facility policy, staff interview, and review of the facility self-reported
incident, the facility failed to prevent staff-to-resident physical abuse. This affected one (Resident #1) of four
residents reviewed for abuse. The facility census was 15.
Findings include:
Review of the medical record for Resident #1 revealed an admission date of 12/14/17. Diagnoses included
peripheral venous insufficiency, polyarthritis, macular degeneration right and left eye, dementia, chronic
kidney disease, hemiplegia and hemiparesis following a cerebral vascular accident. An additional diagnosis
of cerebral atherosclerosis was added on 10/21/24.
Review of the quarterly Minimum Data Set (MDS) assessment completed on 10/09/24 Resident #1 was
highly impaired visually and had severe cognitive impairment. Resident #1 was dependent on staff for toilet
hygiene, bathing and bed mobility and required the physical assistance of two people for transfers using a
lift device. Resident #1 was also incontinent of bowel and bladder.
Review of the care plan for Resident #1 revealed an activities of daily living (ADL) deficit due to impaired
cognition and hemiparesis. Interventions included for caretakers to provide assistance without rushed care,
anticipate needs, allow of rest periods with care and to ensure a safe environment.
Review of the skin assessment completed on 09/18/24 at 4:35 P.M. revealed Resident #1 had bruising to
the right hand and wrist. The skin assessment completed on 09/19/24 at 5:30 P.M. revealed Resident #1
had bruising to bilateral forearms. Additional skin assessments completed on 09/19/24 and 09/20/24
revealed bilateral forearm bruising.
The provider progress note dated 09/19/24 revealed Resident #1 had bruising to the right and left arm and
wrist. The left forearm bruise was darkening, and the right wrist continued to improve.
Review of the facility self-reported incident (SRI) dated 09/18/24 revealed on 09/18/24 at approximately
4:00 P.M., a family member of Resident #1 reported to the Director of Nursing that State Tested Nursing
Assistant (STNA) #75 was rough when providing care on the midnight shift. The facility's investigation
revealed the family's video camera footage was reviewed and found STNA #75 did provide improper care
and had disrespectful communication with Resident #1.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
366148
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/30/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Interview with the Executive Director (ED) on 10/30/24 at 11:00 A.M. stated Resident #1's family showed
video footage from the video camera in Resident #1's room. The ED stated on 09/18/24, STNA #275
crossed Resident #1's across the resident's chest, pulled the resident's shirt up over the crossed arms of
Resident #1 and secured the shirt over the resident's shoulders, limiting the resident's movement.
Additionally, STNA #275 mocked Resident #1 when the resident was moaning during care.
Residents Affected - Few
Review of the facility policy titled Abuse, Mistreatment, Neglect, Exploitation and Misappropriation of
Resident Property, dated 10/25/22 revealed residents have the right to be free of abuse, including freedom
from corporal punishment, involuntary seclusion and any physical or chemical restraint that is not required
to treat the resident's medical symptoms. The policy defined a physical restraint as any manual method or
physical or mechanical device, material, or equipment attached or adjacent to the resident's body that the
individual cannot remove easily which restricts freedom of movement or normal access to one's body.
The deficient practice was corrected on 10/11/24 when the facility implemented the following corrective
actions:
•
On 09/18/24, the Executive Director notified the Medical Director of the abuse allegation.
•
On 09/18/24, a meeting with the family and a review of the situation, including a video the family had of the
care revealed STNA #75 displayed disrespectful behavior and delivered poor resident care to Resident #1.
•
On 09/18/24, STNA #75 was immediately placed on administrative leave pending investigation. STNA #75
never returned back to work and the facility terminated STNA #75's employment.
•
On 09/18/24, the DON completed a head-to-toe assessment of Resident #1; no additional injuries were
noted, the resident had no signs of psychosocial distress. Resident #1 at the time of the assessment was
pleasant and unaware of the incident.
•
On 09/18/24, the DON and designee completed head to toe skin assessments on all residents with no
abnormal findings.
•
On 09/19/24, an Ad Hoc Quality Assurance and Performance Improvement (QAPI) committee meeting was
held to review internal action plan for the care concern of Resident #1.
•
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366148
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/30/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Sunset House
4020 Indian Rd
Toledo, OH 43606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
On 09/19/24, Resident #1 was evaluated by Nurse Practitioner (NP) #215, with no concerns identified and
no new orders given.
•
On 09/19/24, all residents were interviewed regarding care and roughness during care. All residents
interviewed stated the care received was good, with no complaints regarding care. All residents denied
having received rough care.
•
On 09/19/24, the DON and designee educated all nursing staff on duty on the abuse policy and peri care.
On 09/20/24, the DON and designee educated all nursing staff on the abuse policy including, mistreatment,
neglect, exploitation and misappropriation of resident property and reporting. As well staff were educated
on peri care, customer service and respectful communication and restraints.
•
On 09/20/24 and 09/21/24, the DON and designee completed skin sweeps on all residents. There were no
abnormal findings.
•
Beginning on 09/21/24, the DON or designee will observe and monitor resident care on third shift weekly
for four weeks to ensure appropriate compassionate care, random audits thereafter. Review of the audits
completed on 09/18/24, 09/27/24, 10/01/24 and 10/11/24 revealed no concerns.
•
Interviews on 10/30/24 with Therapist #200, Housekeeper #220, STNAs #58 and #60, LPN #51 confirmed
staff were re-educated on the facility's abuse policy and reporting procedures and each staff were
knowledgeable about the facility's procedures.
This deficiency represents non-compliance investigated under Complaint Number OH00158626.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366148
If continuation sheet
Page 3 of 3