Skip to main content

Inspection visit

Inspection

OTTERBEIN SUNSET HOUSECMS #3661481 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0600 Level of Harm - Minimal harm or potential for actual harm Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Residents Affected - Few Based on record review, review of the facility policy, staff interview, and review of the facility self-reported incident, the facility failed to prevent staff-to-resident physical abuse. This affected one (Resident #1) of four residents reviewed for abuse. The facility census was 15. Findings include: Review of the medical record for Resident #1 revealed an admission date of 12/14/17. Diagnoses included peripheral venous insufficiency, polyarthritis, macular degeneration right and left eye, dementia, chronic kidney disease, hemiplegia and hemiparesis following a cerebral vascular accident. An additional diagnosis of cerebral atherosclerosis was added on 10/21/24. Review of the quarterly Minimum Data Set (MDS) assessment completed on 10/09/24 Resident #1 was highly impaired visually and had severe cognitive impairment. Resident #1 was dependent on staff for toilet hygiene, bathing and bed mobility and required the physical assistance of two people for transfers using a lift device. Resident #1 was also incontinent of bowel and bladder. Review of the care plan for Resident #1 revealed an activities of daily living (ADL) deficit due to impaired cognition and hemiparesis. Interventions included for caretakers to provide assistance without rushed care, anticipate needs, allow of rest periods with care and to ensure a safe environment. Review of the skin assessment completed on 09/18/24 at 4:35 P.M. revealed Resident #1 had bruising to the right hand and wrist. The skin assessment completed on 09/19/24 at 5:30 P.M. revealed Resident #1 had bruising to bilateral forearms. Additional skin assessments completed on 09/19/24 and 09/20/24 revealed bilateral forearm bruising. The provider progress note dated 09/19/24 revealed Resident #1 had bruising to the right and left arm and wrist. The left forearm bruise was darkening, and the right wrist continued to improve. Review of the facility self-reported incident (SRI) dated 09/18/24 revealed on 09/18/24 at approximately 4:00 P.M., a family member of Resident #1 reported to the Director of Nursing that State Tested Nursing Assistant (STNA) #75 was rough when providing care on the midnight shift. The facility's investigation revealed the family's video camera footage was reviewed and found STNA #75 did provide improper care and had disrespectful communication with Resident #1. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 3 Event ID: 366148 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366148 B. Wing A. Building (X3) DATE SURVEY COMPLETED 10/30/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein Sunset House 4020 Indian Rd Toledo, OH 43606 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600 Level of Harm - Minimal harm or potential for actual harm Interview with the Executive Director (ED) on 10/30/24 at 11:00 A.M. stated Resident #1's family showed video footage from the video camera in Resident #1's room. The ED stated on 09/18/24, STNA #275 crossed Resident #1's across the resident's chest, pulled the resident's shirt up over the crossed arms of Resident #1 and secured the shirt over the resident's shoulders, limiting the resident's movement. Additionally, STNA #275 mocked Resident #1 when the resident was moaning during care. Residents Affected - Few Review of the facility policy titled Abuse, Mistreatment, Neglect, Exploitation and Misappropriation of Resident Property, dated 10/25/22 revealed residents have the right to be free of abuse, including freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint that is not required to treat the resident's medical symptoms. The policy defined a physical restraint as any manual method or physical or mechanical device, material, or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body. The deficient practice was corrected on 10/11/24 when the facility implemented the following corrective actions: • On 09/18/24, the Executive Director notified the Medical Director of the abuse allegation. • On 09/18/24, a meeting with the family and a review of the situation, including a video the family had of the care revealed STNA #75 displayed disrespectful behavior and delivered poor resident care to Resident #1. • On 09/18/24, STNA #75 was immediately placed on administrative leave pending investigation. STNA #75 never returned back to work and the facility terminated STNA #75's employment. • On 09/18/24, the DON completed a head-to-toe assessment of Resident #1; no additional injuries were noted, the resident had no signs of psychosocial distress. Resident #1 at the time of the assessment was pleasant and unaware of the incident. • On 09/18/24, the DON and designee completed head to toe skin assessments on all residents with no abnormal findings. • On 09/19/24, an Ad Hoc Quality Assurance and Performance Improvement (QAPI) committee meeting was held to review internal action plan for the care concern of Resident #1. • (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366148 If continuation sheet Page 2 of 3 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366148 B. Wing A. Building (X3) DATE SURVEY COMPLETED 10/30/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Otterbein Sunset House 4020 Indian Rd Toledo, OH 43606 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few On 09/19/24, Resident #1 was evaluated by Nurse Practitioner (NP) #215, with no concerns identified and no new orders given. • On 09/19/24, all residents were interviewed regarding care and roughness during care. All residents interviewed stated the care received was good, with no complaints regarding care. All residents denied having received rough care. • On 09/19/24, the DON and designee educated all nursing staff on duty on the abuse policy and peri care. On 09/20/24, the DON and designee educated all nursing staff on the abuse policy including, mistreatment, neglect, exploitation and misappropriation of resident property and reporting. As well staff were educated on peri care, customer service and respectful communication and restraints. • On 09/20/24 and 09/21/24, the DON and designee completed skin sweeps on all residents. There were no abnormal findings. • Beginning on 09/21/24, the DON or designee will observe and monitor resident care on third shift weekly for four weeks to ensure appropriate compassionate care, random audits thereafter. Review of the audits completed on 09/18/24, 09/27/24, 10/01/24 and 10/11/24 revealed no concerns. • Interviews on 10/30/24 with Therapist #200, Housekeeper #220, STNAs #58 and #60, LPN #51 confirmed staff were re-educated on the facility's abuse policy and reporting procedures and each staff were knowledgeable about the facility's procedures. This deficiency represents non-compliance investigated under Complaint Number OH00158626. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366148 If continuation sheet Page 3 of 3

Reading this as a family member? Your long-term care ombudsman is a free advocate for residents and families.

Back to top

Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0600GeneralS&S Dpotential for harm

    F600 - Freedom from Abuse, Neglect, and Exploitation

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

FAQ · About this visit

Common questions about this visit

What happened during the October 30, 2024 survey of OTTERBEIN SUNSET HOUSE?

This was a inspection survey of OTTERBEIN SUNSET HOUSE on October 30, 2024. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at OTTERBEIN SUNSET HOUSE on October 30, 2024?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect b..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

SourceView on CMS Care Compare

Share this reportEmail

Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.