F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to and the facility must promote and facilitate resident self-determination through
support of resident choice.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, review of the facility's policy, observation and staff and resident interviews, the
facility failed to ensure the resident's choices were honored. This affected two residents (#23 and #29) of
three residents reviewed for choices. The facility census was 32.
Findings include:
1. Review of the medical record for Resident #23 revealed the resident was admitted to the facility on
[DATE]. Diagnoses included abnormal gait, amnesia, Parkinson's disease, neuropathy, sleep disorder,
dementia and metabolic encephalopathy.
Review of the annual Minimum Data Set (MDS) 3.0 assessment, dated 12/13/19, revealed the resident had
moderate cognitive deficits. The assessment further revealed the resident required extensive assistance
with bed mobility, transfer, dressing, toileting and personal hygiene. It further revealed it was very important
to the resident to choose their own bedtime.
Review of an All About Me assessment, dated 01/18/20, revealed the resident's preferred wake up time
was between 5:00 A.M. and 7:00 A.M.
Observation of Resident #23 on 01/28/20 at 5:05 A.M. revealed the resident was in bed with her top on.
Interview with Resident #23 on 01/27/20 at 4:10 P.M. revealed she did not like the staff getting her up so
early in the mornings and did not understand why they were doing it. She stated some days the State
Tested Nursing Assistants (STNA) got her up by 4:30 A.M. She further stated they would get her washed up
and dressed from the waist up. Resident #23 further stated some days the staff would put her back into bed
and other days she was left up in her wheelchair and then sit there until breakfast which was after 8:00
A.M. She stated she would like to get up around 7:00 A.M. or 7:30 A.M. and has talked to the staff about
this but it does not change. She further stated the staff told her they had to start their routine early to get it
all done. She further stated some days they even changed the beds that early.
Interview with STNA #120 on 01/28/20 at 5:45 A.M. verified they get Resident #23 up early. The STNA
stated the resident was on the get up list for night shift so they were to get her washed up and get her top
half dressed. She stated the resident did not want her pants back on when she laid back down. She further
stated sometimes they had to lay her back down because she did not want to stay up. She verified today
the resident was woke up at 5:30 A.M. and washed up completely, had her teeth
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
366181
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366181
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2020
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Grand Rapids Care Center
24201 W 3rd St
Grand Rapids, OH 43522
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
brushed, shirt put on and was laid back down. She stated the resident did not want to stay up. STNA #120
further verified the resident had told her she did not want to get up that early and she put in on her daily
report, but she could not change the facility's get up list and had been told the residents on the list had to
get up.
Interview with STNA #100 on 01/28/20 at 6:15 A.M. revealed the residents were to get up at night when
they were on the night shift per the facility's get up list. She stated she started getting residents up for the
day at 3:30 A.M. and had assisted STNA #120 with Resident #23 at 5:30 A.M. She verified the resident did
not like getting up at that time but they let her go back to bed. She further verified the resident did not want
to get up on 01/28/20 when they got her up but they had to do it anyway.
Interview with Registered Nurse #210 on 01/28/20 at 6:20 A.M. revealed STNAs started getting residents
up around 4:30 A.M. She verified she was aware Resident #23 really did not want to get up early but since
she was on the facility's get up list, so the STNAs got her up.
Interview with STNA #110 on 01/28/20 at 9:35 A.M. revealed Resident #23 was still in bed at 9:35 A.M.
because she said she was woke up too early.
Interview with the Director of Nursing on 01/28/20 at 6:48 A.M. revealed there was a list of residents who
were to be got up by the night shift. She stated the residents on that list were there by their choice. She
stated she had not been informed staff were getting residents up who did not want up and that if a resident
did not want to get up early they should not be made to do so.
Review of the facility's 6 P.M. to 6 A.M. Get Up List, dated 01/14/20, revealed the resident was on the list to
be got up, washed, dressed, [NAME] hose applied and left in bed. 11 residents were on the facility's get up
list. It further revealed residents who were placed in the wheelchair or chair were not to be gotten up until at
least 5:30 A.M. unless they specified otherwise.
2. Review of the medical record for Resident #29 revealed the resident was admitted to the facility on
[DATE]. Diagnoses included chronic peripheral venous insufficiency, atrial fibrillation, heart failure, lack of
coordination, muscle weakness, heart failure, peripheral vascular disease and a non-pressure chronic ulcer
of left ankle.
Review of a quarterly MDS 3.0 assessment, dated 12/27/19, revealed the resident had no cognitive deficits
or rejection of care. The resident required extensive assistance with bed mobility, transfers, dressing,
toileting and limited assistance with personal hygiene. The resident was receiving hospice services.
Review of a Certified Nurse Practitioner note, dated 01/21/20, revealed the resident informed her she was
upset that she was woken up at 4:00 A.M. for the last couple mornings and did not understand why.
Observation of Resident #29 on 01/28/20 at 5:00 A.M. revealed the resident was lying in bed, with a new
top on from yesterday's observation.
Interview with Resident #29 on 01/27/20 at 4:26 P.M. revealed she was upset staff got her up around 4:00
A.M. most mornings. She stated she then had to sit in her wheelchair and wait. She stated she had asked
staff not to get her up until 7:30 A.M. but the staff told her they had to start early to
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366181
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366181
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2020
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Grand Rapids Care Center
24201 W 3rd St
Grand Rapids, OH 43522
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
get all their work done. She stated she gets tired and weak through the day and does not want to get up
that early. Further interview with Resident #29 on 01/28/20 at 8:00 A.M. revealed staff came in today and
got her up around 4:30 A.M., got her washed up, teeth brushed and her shirt changed and she did not want
to get up at that time.
Interview with STNA #120 on 01/28/20 at 5:45 A.M. verified they get Resident #29 up early. The STNA
stated the resident was on the facility's get up list for night shift so they were to get her washed up and get
her top half dressed. She stated the resident did not want her pants back on when she laid back down. She
further stated sometimes they had to lay her back down because she did not want to stay up. She verified
today the resident was woken up at 4:45 A.M. and washed up completely, had her teeth brushed, shirt put
on and was laid back down. She stated the resident did not want to stay up. STNA #120 further verified the
resident had told her she did not want to get up that early and she put in on her daily report, but she could
not change the facility's get up list and had been told the residents on the list had to get up.
Interview with STNA #100 on 01/28/20 at 6:15 A.M. revealed the residents were got up at night when they
were on the night shift get up list. She stated she would get the resident washed up and half dressed and
also put on her compression hose and brush her teeth. The STNA stated it was usually before 5:00 A.M.
when she got to this resident. She further stated the resident had told her she did not want to get up when
she approached her but she was on the facility's get up list and they had to do it anyway. She stated the
resident did not like getting up that early but they let her go back to bed.
Interview with Registered Nurse #210 on 01/28/20 at 6:20 A.M. revealed STNAs started getting residents
up around 4:30 A.M. She verified she was aware Resident #29 really did not want to get up early but since
she was on the get up list, the STNAs got her up.
Review of the facility's 6 P.M. to 6 A.M. Get Up List, dated 01/14/20, revealed the resident was on the list to
be gotten up, washed, dressed, [NAME] hose applied and left in bed.
Review of the facility's policy titled Resident Rights and Facility Responsibilities, dated 11/2018, revealed it
was the facility's policy to abide by all resident rights. It revealed the resident had a right to a dignified
existence and self-determination. It further revealed each resident was to be treated with respect and
dignity and care for each resident in a manner and in an environment that promoted maintenance or
enhancement of his or her quality of life, recognizing each resident's individuality. It revealed the resident
had the right to choose activities and schedules, including sleeping and wake up times.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366181
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366181
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2020
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Grand Rapids Care Center
24201 W 3rd St
Grand Rapids, OH 43522
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
Based on observation, resident representative interview, and staff interviews, the facility failed to maintain a
clean and sanitary environment. This affected one (#131) of 17 residents reviewed for a sanitary
environment. The facility census was 32.
Findings include:
Review of the medical record for the Resident #131 revealed an admission date of 01/09/20. Diagnoses
included muscle weakness, anxiety disorder, anemia, repeated falls and type two diabetes.
Review of the five-day Minimum Data Set (MDS) assessment, dated 01/14/20, revealed the resident's
cognition was intact and had no behaviors. The resident extensive assist of two persons for toileting and
was occasionally incontinent of urine and always continent of bowel.
Interview on 01/27/20 at 04:45 P.M. with the resident's representative revealed Resident #131 had a
bedside commode because the bathroom toilet was clogged for awhile. The representative revealed the
toilet has never flushed after the bedside commode was emptied into it, and the bathroom always smells of
urine and feces.
Observation on 01/28/20 at 11:11 A.M. of Resident #131 and her room revealed she was in the room sitting
in her wheelchair. The bathroom revealed an odor of urine and feces. The toilet revealed an excessive
amount of stool in the commode. The bedside commode had not been emptied and contained urine.
Observation and interview on 01/28/20 at 11:14 A.M. with the Activities Director (AD) #300 confirmed the
toilet was not flushed and revealed the aids were to flush when they empty the bedside commode. The AD
#300 confirmed the bedside commode had not been emptied and contained urine. The AD #300 confirmed
that even after she flushed the toilet, feces remained in the toilet and did not flush completely.
Interview on 01/28/20 at 11:16 A.M. with STNA #110 revealed the STNAs were to empty and clean the
bedside commode each time it was used. The STNA stated the toilet would not flush earlier and it has been
an ongoing issue for a long time.
Interview on 01/28/20 at 12:42 P.M. with the Maintenance Director (MD) #500 revealed he was not aware of
an issue with the Resident #131's toilet. The MD denied the staff had ever complained the need for
maintenance for Resident #131's toilet.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366181
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366181
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2020
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Grand Rapids Care Center
24201 W 3rd St
Grand Rapids, OH 43522
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on review of the facility's policy, observation and staff interviews, the facility failed to serve a lunch
meal in a sanitary manner. This had the potential to affect all 32 of 32 residents who received food from the
kitchen.
Findings include:
Observation of the lunch dining room on 01/27/20 at 12:34 P.M. revealed 23 residents were present in the
dining room. Two nursing staff were standing at the counter to receive resident meals. Observation of
[NAME] #315 revealed her hands were gloved and she served three residents (#24, #14 and #27) their
plates of food. [NAME] #315 served one resident their food and touched the resident on the shoulder with
the same gloved hand and repeated this for the second and third resident. After the third resident was
served, [NAME] #315 then picked up a resident's coffee mug and took it to the coffee pot to provide the
resident with fresh coffee. [NAME] #315 then was observed to touch her hand to her sleeve and adjust the
sleeve. She then went back to the serving area and proceeded to serve the remaining four residents with
the same gloves. [NAME] #315 then was observed to plate the meal for nine residents who received their
meal via the hall cart, again without changing her gloves or washing her hands after contaminating them by
touching three residents, a coffee mug and a coffee pot.
Interview with Food Service Director #325 on 01/27/20 at 12:43 P.M. revealed [NAME] #315 should not
have left the serving area to deliver plates of food to the residents as that was to be completed by nursing
staff.
Interview with [NAME] #315 on 01/27/20 at 12:46 P.M. verified she should have changed her gloves before
she returned to plating the remaining residents' food.
Review of the facility's policy titled Sanitation and Infection Control, dated 05/24/18, revealed gloves were to
be used for single use and were to be changed once they were contaminated.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366181
If continuation sheet
Page 5 of 5