F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, record review, and staff interview, the facility failed to ensure residents were equipped with
appropriately assessed wheelchairs. This affected one (Resident #44) of 26 residents reviewed for the
provision of assistive devices. The facility census was 107.
Residents Affected - Few
Findings include:
Resident #44 admitted to the facility on [DATE] with the diagnoses including, multiple sclerosis,
hypertension, pulmonary hypertension, osteoarthritis, asthma, morbid obesity, and vitamin D deficiency.
According to the Minimum Data Set (MDS) assessment dated [DATE] identified the resident as alert and
oriented. The resident required extensive physical assistance of one staff for the completion of activities of
daily living, and utilized a wheelchair for mobility.
Review of the care plan for potential for falls related to impaired balance during transition, dated 10/29/19,
revealed an intervention to encourage the use of a wheelchair and refer to the basic needs and preferences
care plan for mobility assistance needs. On 10/29/19, a plan of care was initiated to address the risk for
impaired skin integrity related to restricted mobility, multiple sclerosis, and confined to a bed/chair majority
of time. Interventions included the use of a pressure reducing cushion.
During observation on 12/10/19 at 8:02 A.M., Resident #44 was in the main dining room sitting at a table.
No cushion was observed to the seat. Further observation located the wheelchair seat cushion in the
residents room. At 10:45 A.M. the resident was propelling herself in the hall without a wheelchair cushion in
place.
During interview on 12/10/19 at 1:30 P.M. Resident #44 stated she removes the cushion from the
wheelchair because her feet won't reach the floor when the cushion is in place. The resident also indicated
the width of the chair was narrow and this made it difficult to access the wheels to propel herself.
During interview on 12/11/19 at 8:10 A.M., the Director of Nursing (DON) verified the resident's wheelchair
was not an appropriate fit and that the resident was removing the seat cushion to propel herself. The DON
was unable to provide documentation indicating an assessment was completed to address the current fit of
the wheelchair.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 7
Event ID:
366192
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366192
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Village at Wolfcreek
2001 Perrysburg Holland Road
Holland, OH 43528
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to and the facility must promote and facilitate resident self-determination through
support of resident choice.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and policy review, the facility failed to ensure residents who required staff assistance
with transfer had their choice of rising time respected. This affected two (Residents #92 and #71) of three
residents reviewed for choices. The facility census was 107.
Findings Include:
1. Review of Resident #92's medical record revealed an admission date of 08/16/17. Review of Resident
#92's Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was cognitively intact. She
required extensive assistance with bed mobility, transfer, locomotion, dressing, toilet use, and personal
hygiene.
Review of Resident #92's care plan revised 12/04/19 revealed supports and interventions for self-care
deficit. Resident #92's preferences included needing one to two person physical assistance with
transferring, and dressing. The goal for Resident #92's preferences stated her basic care needs would be
met and Resident #92's preferences for her daily routine would be honored.
During observation on 12/09/19 at 10:10 A.M., Resident #92's call light on. At 10:53 A.M., the call light was
still on.
During interview on 12/09/19 at 10:53 A.M., Resident #92 stated she was not able to get up on her own
and had put her call light on at 10:00 A.M. to get up, dressed, and ready for the day. She stated no one had
come to help her get up and she was upset they were making her lie in bed. She stated it happened often
where the aides didn't get her up when she wanted to get up. She thought there was enough staff, but they
just did things when they wanted to and not when she wanted.
During interview on 12/09/19 at 10:55 A.M., Occupational Therapist (OT) #300 stated the resident's call
light had been on and she too was looking for a State Tested Nursing Assistant (STNA) to assist with a
resident.
During observation on 12/09/19 at 11:10 A.M., Registered Nurse (RN) #350 entered Resident #92's room
and turned off her call light. RN #350 did not assist Resident #92 out of bed and went back to passing
medications.
During interview on 12/09/19 at 11:13 A.M., RN #350 verified Resident #92 was still in bed and had wanted
to get up for some time now. RN #350 stated she asked a STNA about this and was informed Resident
#92's STNA was on break. The STNA reported to RN #350 Resident #92 would be gotten up when the
assigned STNA came back from break.
During observation at 11:32 A.M., Resident #92 dressed and out of bed.
During interview on 12/10/19 at 8:12 A.M., STNA #280 revealed Resident #92 was able to make her needs
known, used her call light, and she was cooperative with care. STNA #280 reported Resident #92 liked to
be up by 10:00 A.M. STNA #280 reported Resident #92 was a one assist for transfer and was not able to
get up and out of bed on her own.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366192
If continuation sheet
Page 2 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366192
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Village at Wolfcreek
2001 Perrysburg Holland Road
Holland, OH 43528
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
2. Review of Resident #71's medical record revealed an admission date of 05/03/19.
Level of Harm - Minimal harm
or potential for actual harm
Review of Resident #71's MDS assessment dated [DATE] revealed the resident was alert and oriented. She
required extensive assistance with bed mobility, transfer, locomotion, dressing, toilet use, and personal
hygiene.
Residents Affected - Few
Review of Resident #71's care plan revised 11/25/19 revealed supports and interventions for self-care
deficit and preferences for daily routine. Resident #71's goal for preferences stated basic care needs will be
met and my preferences will be honored.
During observation on 12/09/19 at 10:12 A.M., Resident #71's call light was on. At 10:54 A.M., the
resident's call light was still on.
During observation on 12/09/19 at 10:56 A.M., RN #350 went into Resident #71's room and turned the call
light off. RN #350 came right back out.
During interview on 12/09/19 at 10:56 A.M. Resident #71 stated she was supposed to be in therapy at
11:00 A.M. and no one had been in to get her up and out of bed. She stated staff would turn her light off
and not help her so she would put it back on again. She said she only needed the help of one staff to get
up, but she was not able to get up without help. Resident #71 stated this happened a lot where staff would
not get her up when she wanted.
During interview on 12/09/19 at 11:05 A.M., OT #300 verified Resident #71 was still in bed and was
supposed to be down in therapy and did not know why the resident was not out of bed. OT #300 then
assisted Resident #71 with getting dressed and out of bed.
During interview on 12/09/19 at 11:13 A.M.,RN #350 verified Resident #71 was not assisted with getting
dressed and out of bed as she had wanted. RN #350 stated she asked a STNA and was informed Resident
#71's STNA was on break. RN #350 stated Resident #71 would have been gotten up when her STNA came
back from break if OT #300 had not assisted.
During interview on 12/10/19 at 8:13 A.M., STNA #280 revealed Resident #71 was able to make her needs
known, used her call light, and was cooperative with care. STNA #280 Resident #71 required assistance of
one staff for transfer and was not able to get up and out of bed on her own.
Review of the facility policy titled Self Determination and Participation, dated 11/13/17, revealed the facility
was to respect and promote the rights of each resident to exercise his or her autonomy regarding what the
resident considers important facets of his or her life. Each resident was entitled to choose activities,
schedules, and health care that was consistent with their interests, assessments, and plans of care. The
resident shall be encouraged to make choices about the aspects of his or her life in the facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366192
If continuation sheet
Page 3 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366192
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Village at Wolfcreek
2001 Perrysburg Holland Road
Holland, OH 43528
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM
and/or mobility, unless a decline is for a medical reason.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and policy review, the facility failed to ensure a resident with contractures had a splint
applied as ordered. This affected one (Resident #64) of one reviewed with contractures. The facility
identified two residents with contractures. The facility census was 107.
Findings include:
Review of Resident #64's medical record revealed an admission date of 02/29/12. Diagnoses included of
left hand.
Review of Resident #64's Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was
cognitively intact.
Review of Resident #64's care plan, revised 11/05/19, revealed supports and interventions for a functional
maintenance program as ordered.
The resident had a physician order dated 10/02/18 for Resident #64 to wear a left resting hand splint at
night as tolerated.
During observation on 12/09/19 at 9:36 A.M., Resident #64 was in bed. She had a contracture to her left
hand. No splint was in place.
During interview on 12/09/19 at 9:38 A.M., Resident #64 stated staff had not been in her room yet to get
her dressed and ready for the day. Resident #64 stated she was supposed to wear a splint at night. She
needed staff to put the splint on for her, but they had not put her splint on her for a long time.
During interview on 12/10/19 at 8:14 A.M. with State Tested Nursing Assistant (STNA) #280 revealed
Resident #64 was able to make her needs known and was cooperative with care. STNA #280 reported she
was a first shift STNA and in the three months she had worked with Resident #64, she had never seen or
removed a hand splint from Resident #64. STNA #280 verified Resident #64 did not have a splint on her left
hand the evening prior.
During interview on 12/10/19 at 2:59 P.M., STNA #285 revealed she worked second shift and assisted
Resident #64 with going to bed at night and was not aware the resident used a hand splint. STNA #185
found the hand splint in the bottom drawer of the resident's dresser.
During interview on 12/11/19 at 8:59 A.M., Occupational Therapy Assistant (OTA) #310 revealed Resident
#64 was no longer receiving occupational therapy (OT) services. Resident #64 was discharged from OT
services related to her left hand contracture on 08/20/18. Discharge instructions indicated a functional
maintenance program was established for improved passive range of motion of left hand and resting hand
splint.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366192
If continuation sheet
Page 4 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366192
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Village at Wolfcreek
2001 Perrysburg Holland Road
Holland, OH 43528
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0692
Provide enough food/fluids to maintain a resident's health.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, staff interview, and record review, the facility failed to implement nutrition recommendations
following a significant weight loss. This affected one (Resident #17) of four residents reviewed for nutrition.
Residents Affected - Few
Findings include:
Review of the medical record for Resident #17 revealed an admission date of 12/21/18.
Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was
severely cognitively impaired. The resident was identified as requiring supervision, oversight, and setup
help with eating.
Review of the documented monthly weights for Resident #17 revealed an 11 percent weight loss in one
month. The weight obtained on 09/12/19 was 134 pounds. The following month on 10/04/19 the resident
weight was 119 pounds.
Review of the physician progress note dated 11/14/19 revealed Resident #17 was identified as having an
unexplained weight loss since 08/21/19. The recommendations from the physician as a result were weekly
weight checks for one month and a dietary consult.
During interview on 12/11/19 at 2:15 P.M., Dietary Technician (DT) #250 revealed there was not an order in
place this time for a dietary consult for Resident #17 to have a comprehensive evaluation. The last time the
resident was seen by the dietician was 10/10/19 and he had not been seen since. She also stated that she
would expect a resident to be seen within one week of receiving a physician order for a consult.
During interview on 12/11/19 at 2:18 P.M., with the Director of Nursing (DON) confirmed there was never an
order placed for Resident #17 to have a dietary consult. She stated usually the physician making the
recommendation will tell the nurse about the change so the nurse can place the order.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366192
If continuation sheet
Page 5 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366192
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Village at Wolfcreek
2001 Perrysburg Holland Road
Holland, OH 43528
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, staff interview, resident interview, and record review, the facility failed to ensure fluid
restrictions were in place and being monitored. This affected one (Resident #3) reviewed for dialysis. The
facility identified three residents who have orders for dialysis treatments and require fluid restrictions.
Residents Affected - Few
Findings include:
Review of Resident #3's medical record revealed an admission date of 03/12/19. Diagnoses included end
stage renal disease, renal dialysis dependent, congestive heart failure, and hypertension.
Review of the annual comprehensive Minimum Data Set (MDS) assessment, dated 09/04/19, identified the
resident as being cognitively intact with no impairments. The resident was also identified as receiving
regular dialysis treatments.
Review of the physician orders dated 08/29/19 revealed Resident #3 was to be on a fluid restriction of 1500
milliliters (ml) every 24 hours. The restriction breakdown included 480 ml at breakfast, 240 ml at lunch, 240
ml at dinner, and 270 ml with medication passes and snacks twice a day.
Review of the care plan dated 09/10/19 revealed the resident receives hemodialysis and has potential for
complications. Interventions in place included teaching the resident about monitoring fluids and fluid
restriction, and following fluid restrictions as ordered.
During observation on 12/10/19 at 3:45 P.M., the resident's water pitcher at the bedside was a one quarter
full. The water pitcher was identified to hold approximately 480 ml. Resident #3 revealed in an interview at
this time that the pitcher was full this morning and that is how much she drank so far today. State Tested
Nursing Aide (STNA) #290 entered the room during this time and refilled the water pitcher.
During interview on 12/11/19 at 4:46 P.M., STNA #290 revealed that she was not aware of any fluid or diet
restrictions for Resident #3. She stated the resident gets her water pitcher filled the same as the other
residents during rounds twice a day.
During observation on 12/12/19 at 8:27 A.M., the resident had one 480 ml pitcher filled with ice water, one
240 ml cup of coffee, one 240 ml cup filled with water, and a 120 ml cup filled with water.
During interview on 12/12/19 at 8:33 A.M., Resident #3 stated she is aware that she is on some type of
fluid restriction but unsure of any specifics. The resident stated she does not keep track of her fluid intake
and the nursing staff should be keeping track. She was unsure how much water and other fluids she has
been taking in but added the nursing assistants refill her pitchers whenever she asks them to.
During interview on 12/12/19 at 8:35 A.M., STNA #290 revealed she had Resident #3 on her assignment
sheet for the day. She stated the resident should only be getting fluids with her meal trays and from the
nurses during medication passes. She also stated that any intake documentation is the responsibility of the
nursing assistants and would be found in the charting.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366192
If continuation sheet
Page 6 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366192
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Village at Wolfcreek
2001 Perrysburg Holland Road
Holland, OH 43528
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
During interview on 12/12/19 at 8:43 A.M., Licensed Practical Nurse (LPN) #275 revealed Resident #3 was
on her assignment page for the day. The resident was supposed to be on a fluid restriction but was unsure
of the exact parameters. The nurse stated the resident should only be getting drinks on her meal tray and
from the nursing staff during a medication pass. She stated it was the responsibility of the STNA to
document the amount of fluid the resident takes in each shift and report to the nurse if she has been taking
in additional fluid.
Event ID:
Facility ID:
366192
If continuation sheet
Page 7 of 7