F 0623
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman,
before transfer or discharge, including appeal rights.
Based on medical record review, family interview, staff interview, and facility policy review, the facility failed
to timely notify all resident representatives/guardians of a temporary discharge. This affected 61 residents
(#83, #84, #85, #82, #87, #86, #62, #51, #55, #56, #6, #88, #29, #12, #63, #50, #73, #3, #28, #20, #75,
#89, #61, #46, #90, #24, #32, #34, #35, #52, #15, #22, #23, #68, #91, #2, #76, #16, #36, #69, #39, #33,
#7, #78, #60, #4, #5, #17, #13, #11, #79, #19, #14, #43, #41, #42, #8, #57, #92, #40, and #9) of 91
residents residing in the facility at the time of the emergency temporary discharge.
Findings Include:
Interview with Administrator on 07/30/24 at approximately 10:30 A.M. revealed the facility had an
emergency which resulted in the temporary evacuation of all residents beginning on 07/22/24 around 12:30
P.M. due to the electricity to the facility being shut off. The Administrator revealed some of the resident
family members/representatives were contact during that time, but the facility was not able to contact all
family members/representatives until the next day (07/23/24) due to the facility not having electricity and
their inability to charge cell phones and computers. The Administrator revealed staff finished contacting
resident representatives and family members the next day after the staff went home and charged all their.
The Administrator revealed all residents were transferred to safe places by 11:30 P.M. on 07/22/24.
Review of facility medical and notification records revealed the following dates and times the facility first
contacted residents/representatives regarding the immediate evacuation of the facility:
Resident #83 representative was contacted on 07/23/24 at 9:00 A.M., a voicemail message was left.
Resident #84 family was contacted on 07/23/24 at 9:15 A.M., was not able to leave a voicemail message.
Resident #85 representative was contacted on 07/23/24 at 10:00 A.M., the phone was disconnected.
Resident #82 representative was contacted on 07/23/24 at 10:00 A.M., spoke with the representative.
Resident #87 representative was contacted on 07/23/24 at 10:30 A.M., phone was disconnected.
Resident #86 emergency contact was contacted on 07/23/24 at 11:00 A.M., phone was disconnected, but
her friend was called on 07/23/24 at 11:00 A.M. also and spoke with her.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
366207
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366207
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/20/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bella Terrace Rehabilitation and Nursing Center
1520 Hawthorne Avenue
Columbus, OH 43203
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Resident #62 family was contacted on 07/23/24 at 11:30 A.M., a voicemail message was left.
Level of Harm - Minimal harm
or potential for actual harm
Resident #51 family was contacted on 07/23/24 at 2:00 P.M., spoke with the family member.
Resident #55 family was contacted on 07/23/24 at 2:10 P.M., spoke with the family member.
Residents Affected - Some
Resident #56 emergency contact was contacted on 07/23/24 at 2:20 P.M., spoke with the contact.
Resident #6 family was contacted on 07/23/24 at 4:15 P.M., spoke with family member.
Resident #88 family was contacted on 07/23/24 at 2:40 P.M., spoke with family member.
Resident #29 family was contacted on 07/23/24 at 11:30 A.M., spoke with family member.
Resident #12 representative was contacted on 07/23/24 at 2:00 P.M., spoke with representative.
Resident #63 family was contacted on 07/23/24 at 2:20 P.M., spoke with family.
Resident #50 family was contacted on 07/23/24 at 2:10 P.M., spoke with family.
Resident #73 representative was contacted on 07/23/24 (unknown time), phone was disconnected.
Resident #3 family was contacted on 07/23/24 at 2:30 P.M., spoke with family.
Resident #28 family was contacted on 07/23/24 at 2:45 P.M., a voicemail message was left.
Resident #20 family was contacted on 07/23/24 at 9:00 A.M., spoke with family member.
Resident #75 emergency contact was contacted on 07/23/24 (unknown time), the person who answered
said it was the wrong number.
Resident #89 emergency contact was contacted on 07/23/24 at 12:30 P.M., could not leave a voicemail
message.
Resident #61 family was contacted on 07/23/24 at 12:00 P.M., spoke with family member.
Resident #46 family was contacted on 07/23/24 at 1:45 P.M., spoke with family member.
Resident #90 family was contacted on 07/23/24 at 11:345 A.M., a voicemail message was left.
Resident #24 representative was contacted on 07/23/24 at 9:15 A.M., a voicemail message was left.
Resident #32 family was contacted on 07/23/24 at 4:00 P.M., a voicemail message was left.
Resident #34 family was contacted on 07/23/24 at 11:30 A.M., spoke with family member.
Resident #35 representative was contacted on 07/23/24 at 11:45 A.M., a voicemail message was left.
Resident #52 family was contacted on 07/23/24 at 1:00 P.M., spoke with family member.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366207
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366207
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/20/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bella Terrace Rehabilitation and Nursing Center
1520 Hawthorne Avenue
Columbus, OH 43203
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Resident #15 representative was contacted on 07/23/24 at 3:30 P.M., spoke with representative.
Level of Harm - Minimal harm
or potential for actual harm
Resident #22 representative was contacted on 07/23/24 at 3:45 P.M., spoke with representative.
Resident #23 representative was contacted on 07/23/24 at 3:00 P.M., spoke with representative.
Residents Affected - Some
Resident #68 guardian was contacted on 07/23/24 at 3:15 P.M., spoke with guardian.
Resident #91 guardian was contacted on 07/23/24 at 1:00 P.M., spoke with guardian.
Resident #2 representative was contacted on 07/23/24 at 1:15 P.M., spoke with representative.
Resident #76 family was contacted on 07/23/24 at 1:30 P.M., spoke with family member.
Resident #16 representative was contacted on 07/23/24 at 1:45 P.M., spoke with representative.
Resident #36 family was contacted on 07/23/24 at 2:45 P.M., spoke with family member.
Resident #69 family was contacted on 07/23/24 at 3:00 P.M., spoke with family member.
Resident #39 representative was contacted on 07/23/24 at 3:15 P.M., spoke with representative.
Resident #33 family was contacted on 07/23/24 at 3:30 P.M., spoke to family member.
Resident #7 representative was contacted on 07/23/24 at 10:30 A.M., spoke with representative.
Resident #78 representative was contacted on 07/23/24 at 10:50 A.M., spoke with representative.
Resident #60 representative was contacted on 07/23/24 (unknown time), spoke with representative.
Resident #4 family was contacted on 07/23/24 at 3:48 P.M., unknown if spoke to family member.
Resident #5 representative was contacted on 07/23/24 at 3:49 P.M., unknown if spoke to representative.
Resident #17 representative was contacted on 07/23/24 at 3:50 P.M., unknown if spoke to representative.
Resident #13 family was contacted on 07/23/24 at 4:12 P.M., unknown if spoke to family member.
Resident #11 family was contacted on 07/23/24 at 3:53 P.M., unknown if spoke to family member.
Resident #79 family was contacted on 07/23/24 at 4:17 P.M., a voicemail message was left.
Resident #19 representative was contacted on 07/23/24 at 4:29 P.M., a voicemail message was left.
Resident #14 representative was contacted on 07/23/24 at 4:26 P.M., a voicemail message was left.
Resident #43 family was contacted on 07/23/24 at 4:43 P.M., unknown if spoke to family member.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366207
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366207
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/20/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bella Terrace Rehabilitation and Nursing Center
1520 Hawthorne Avenue
Columbus, OH 43203
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Resident #41 family was contacted on 07/23/24 at 4:48 P.M., unknown if spoke to family member.
Level of Harm - Minimal harm
or potential for actual harm
Resident #42 family was contacted on 07/23/24 at 4:46 P.M., a voicemail message was left.
Resident #8 representative was contacted on 07/23/24 at 4:25 P.M., unknown if spoke to representative.
Residents Affected - Some
Resident #57 representative was contacted on 07/23/24 at 4:30 P.M., unknown if spoke to representative.
Resident #92 representative was contacted on 07/23/24 at 4:20 P.M., unknown if spoke to representative.
Resident #40 representative was contacted on 07/23/24 at 4:31 P.M., a voicemail message was left.
Resident #9 family was contacted on 07/23/24 at 4:52 P.M., unknown if spoke to family member.
Interview with Regional Director of Operations #107 on 08/19/24 at 3:45 P.M. revealed the facility had the
capability of sending a message to all family members/representatives at one time, similar to what would be
used if they had a positive COVID-19 case in the building when they were required to notify all parties
about that case.
Review of facility Emergency Procedure-Immediate Evacuation policy, dated January 2011, revealed no
documentation regarding the processes of notifying family/representatives if the residents have to be
evacuated.
Review of facility Change in a Resident's Condition or Status policy, dated May 2017, revealed the facility
shall promptly notify the resident, his or her attending physician, and representative (sponsor) of changes in
the resident's medical/mental condition and/or status. Unless otherwise instructed by the resident, a nurse
will notify the resident's representative when a decision has been made to discharge the resident from the
facility. The nurse will record in the resident's medical record information relative to changes in the
resident's medical/mental condition or status.
This deficiency represents non-compliance investigated under Complaint Number OH00156156.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366207
If continuation sheet
Page 4 of 4