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Inspection visit

Health inspection

PARKVIEW NORTHWEST HEALTHCARE CENTERCMS #3662561 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency, 1 of them serious (actual harm or immediate jeopardy). The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, medical record review, staff interview, review of the facilities investigation, review of the facilities self-reported incidents (SRIs), review of guardianship documents, review of a police report, and review of a facility policy, the facility failed to provide adequate supervision to prevent the elopement of Resident #100, who had impaired cognition, assessed with exit seeking behaviors and resided in a secured behavioral building. This resulted in Immediate Jeopardy and the potential for serious life-threatening harm, injuries, and/or death on [DATE] when Resident #100 eloped from the facility without staff knowledge. The lack of adequate supervision and timely response to interventions resulted in Resident #100 exiting the secured building at an unknown time. Resident #100 was discovered missing from the facility at 6:30 P.M. during nursing rounds and Resident #100 was discovered by fire department personnel at 7:10 P.M. when the resident walked into an apparatus bay of the local fire department which was 1.1 miles from the facility and located in a congested, highly trafficked area. This affected one resident (#100) of three residents assessed at risk for elopement in the facility. The facility census was 46. On [DATE] at 1:36 P.M., the Administrator, Regional Director of Clinical Operations (RDCO) #801, and Licensed Practical Nurse (LPN) #17 were notified Immediate Jeopardy began on [DATE] at 6:30 P.M., when Resident #100 was not provided adequate supervision and eloped from the facility, without staff knowledge. On [DATE] at 7:10 P.M., the resident was found by the fire department personnel when the resident walked into an apparatus bay of the local fire department which was 1.1 miles away and located in a congested, highly trafficked area. The fire department personnel called the local police department who responded to the fire department and transported Resident #100 back to the facility at 7:15 P.M. Observation of the facility's front door on [DATE] at 2:22 P.M. with the Administrator, revealed the front door was left unalarmed and was able to be opened with no delayed egress while there were no staff present in the area watching the door. The Administrator stated she was not aware the door was left unalarmed and verified the door was able to open without the delayed egress. The Administrator was observed to ask the nurse at the nurse's desk if she had been watching the door and the nurse stated she had no knowledge that the door was unlocked, and it was not alarmed. No other staff were in the vicinity and no staff members identified themselves as watching the door as the Administrator was attempting to find out who was watching the door while maintenance staff had the front door alarm and delayed egress turned off and were not in the vicinity of the door. Interview with the Administrator at the same time verified the front door was left unalarmed and was able to open with no delayed egress. The Administrator also verified the door was not being watched by staff and maintenance staff were not present at the door. The Immediate Jeopardy was removed [DATE] when the facility implemented the following corrective actions: (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 11 Event ID: 366256 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 • Level of Harm - Immediate jeopardy to resident health or safety On [DATE] at 6:30 P.M., LPN #17 ensured all residents were accounted for. Residents Affected - Few On [DATE] at 6:45 P.M., LPN #17 completed an audit to ensure all windows and doors were secured and functioning properly. • • On [DATE] at 7:15 P.M., Resident #100 was returned to the facility and immediately had a head-to-toe assessment, a pain assessment, and a wandering assessment completed by former Director of Nursing (DON) #800. • On [DATE] at 7:15 P.M., Resident #100 was placed on one-on-one (1:1) supervision for 24 hours. • On [DATE] at 7:25 P.M., LPN #17 notified Physician #200 and new orders were written for Tylenol (over the counter pain) and Aloe Vera lotion. • On [DATE] at 7:52 P.M., LPN #17 notified Resident #100's guardian. • On [DATE] at 9:00 P.M., Former DON #800 and LPN #17 completed wandering and elopement assessments on all residents and no new residents were identified with elopement risks. • On [DATE] at 9:00 P.M., two-hour safety checks were initiated for all residents and continued until [DATE]. • On [DATE] at 9:00 P.M., RDCO #810 educated the Executive Director regarding elopement risks, secure access monitoring upon exit and entrance, and elopement prevention. • On [DATE] at 9:09 P.M., Executive Director initiated education for all staff including Bridgeway (agency staff) on elopement risks, secure access monitoring upon exit and entrance, and elopement prevention. This education was completed on [DATE] at 9:00 A.M. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 2 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 • Level of Harm - Immediate jeopardy to resident health or safety On [DATE] at 9:30 P.M., LPN #17 reviewed and updated Resident #100's care plan to include wandering interventions to provide activities, asses for hunger, thirst and toileting needs when wondering. • Residents Affected - Few On [DATE], former DON #800/Designee initiated elopement drills twice weekly for two weeks, then weekly for two weeks. • On [DATE] at 10:53 A.M., LPN #09 completed pain and Braden Scale skin assessments for Resident #100. • On [DATE] at 11:00 A.M., the Executive Director removed the high back chairs from the front door area as an extra security measure due to Resident #100 sitting in the chairs. • On [DATE] at 2:03 P.M., Therapy Manager #812 completed a Brief Interview for Mental Status (BIMS) assessment on Resident #100. • On [DATE] at 5:30 P.M., Maintenance Technician #814 changed all door and elevator codes. • On [DATE] at 11:00 A.M., Former DON #800 reported to the Quality Assurance and Performance Improvement (QAPI) committee the findings related to compliance. The QAPI committee consisted of former Administrator #817, Registered Dietitian (RD) #816, Licensed Social Worker (LSW) #812, Social Services Designee #818, Physician #200, and Registered Nurse (RN) #808. • On [DATE] between 4:30 A.M. and 2:25 P.M., LPN #17, RN #809, STNAs #01, #02, #04, and #08 verified they were educated on resident elopement and wandering as well as responding to resident alarms. All staff members interviewed were knowledgeable of the content of each education provided by the facility. • On [DATE] at 2:45 P.M., LPN #17 ensured all residents were accounted for. • (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 3 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few On [DATE] at 3:00 P.M., LPN #17 and RDCO #801 educated all staff on ensuring exit doors were closed and secured prior to walking away and that secured doors required monitoring by staff if the door was not able to be secured. • On [DATE] at 3:10 P.M., Facilities Manager #809 and Maintenance Director #810 fixed the front door and ensured it was in good working order. • On [DATE] at 3:30 P.M. and [DATE] at 1:00 P.M., LPN #17 and RDCO #801 completed an audit to ensure all windows and doors were secured and functioning properly. • On [DATE] at 9:00 A.M., LPN #17 and RDCO #801 completed an audit of all residents at risk for elopement, reviewed the facility elopement binder for accuracy and all resident's care plans were reviewed. • On [DATE] at 10:00 AM., Administrator in Training (AIT) #815 reported to the Ad hoc QAPI committee the findings related to compliance audits. • On [DATE], surveyor completed review of the medical records for residents (#01, #11 and #20) identified as elopement risks and revealed no concerns related to actual elopement from the facility, elopement risk assessments were current and accurate, and care plans were initiated and updated with appropriate interventions to prevent elopement. • On [DATE], to monitor ongoing compliance, Executive Director/designee will complete elopement drills twice weekly for two weeks, then once per week for two weeks. • On [DATE], to monitor ongoing compliance, Maintenance Director #810 will complete an audit to ensure all windows and doors are locked and secured. Audits will be completed five times per week for two weeks, then three times per week for two weeks, then weekly for two weeks. • On [DATE], Maintenance Director #810/Designee will change the door codes and elevator codes every 30 days. Although the Immediate Jeopardy was removed on [DATE], the facility remained out of compliance at (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 4 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few Severity Level 2 (no actual harm with potential for more than minimal harm that is not Immediate Jeopardy) as the facility was in the process of implementing their corrective action plan and monitoring to ensure on-going compliance. Findings include: Review of the medical record for Resident #100, revealed an admission date of [DATE] with diagnoses including dementia, mild intellectual disabilities (ID), schizoaffective disorder bipolar type, chronic obstructive pulmonary disease (COPD), epilepsy, and major depressive disorder. Resident #100 was discharged to another skilled nursing facility on [DATE]. Review of a guardianship order dated [DATE] for Resident #100, revealed the resident was assigned a guardianship due to mental disability related to dementia and schizoaffective disorder. Review of the physician's order dated [DATE] for Resident #100, revealed the resident was ordered to be admitted to a secured unit. Review of the progress note dated [DATE] for Resident #100, revealed Emergency Medical Services (EMS) called the facility asking about Resident #100 and stated the resident had called 911 and EMS was on their way to check out the resident. EMS was told that Resident #100 was fine, and the nurse saw him about 10 minutes ago. The nurse went to check on the resident and the resident was noted walking out of his room. The resident was asked if he called EMS and he stated yeah, I am getting out of here. Resident #100 denied any concerns and no distress was noted. Resident stated I want a pop. I know I am not supposed to call 911 but I want a coke. The last time the officer told me I could go to jail for calling too much. The nurse reminded Resident #100 that 911 was for emergencies. Review of the secured unit care plan dated [DATE] for Resident #100, revealed the resident required a secured unit for behaviors and poor cognition. Interventions included evaluate the need for a secured unit, obtain consent for the resident from resident representative, obtain a medical provider order to include the diagnosis and exhibited behaviors, notify the medical provider and resident representative of behavioral changes, provide diversionary activities as needed and redirect resident when appropriate. Review of the wandering observation tool dated [DATE] for Resident #100, revealed the resident had a history of wandering. Review of the significant change Minimum Data Set (MDS) assessment dated [DATE] for Resident #100, revealed the resident was moderately cognitively impaired, and Resident #100 required limited assistance with transfers, and toileting. Resident #100 required supervision with bed mobility, dressing, eating, and personal hygiene. Review of the secured unit follow up review assessment dated [DATE] for Resident #100, revealed the resident was agitated at times and wanted to leave and would tell staff he wanted to leave. Resident #100 also called 911 occasionally and was anxious at times. Review of the progress note dated [DATE] at 7:52 P.M. for Resident #100, revealed the resident's guardian and brother were made aware of Resident #100's unauthorized leave of absence and Resident #100's return to the facility. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 5 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few Review of the progress note dated [DATE] at 7:52 P.M. for Resident #100, revealed the resident left on an unauthorized leave of absence and was found at the fire station without concern. Policy and procedure were followed. Review of the police report dated [DATE], revealed the police were dispatched to the facility on [DATE] at 6:42 P.M. and arrived at the facility at 6:48 P.M. to take a report for a missing resident. Upon arrival, police met with an employee (unknown) that was waiting outside for police. After speaking with the employee, it was determined that the individual was missing from the secured part of the facility. Staff told police he was last seen at 1:30 P.M. Police gathered all the information to be able to enter him as an endangered missing person and left the scene to look for the individual. As police were entering the individual as a missing person, the fire station called at approximately 7:10 P.M. to report that a person walked into their fire house and stated he was from the facility's address. Police responded and it was the missing individual. The firehouse was a little over a mile away from the facility. Police returned the resident to the facility and to the care of the nurses. Review of the wandering observation tool dated [DATE] for Resident #100, revealed the resident had a history of wandering, had not accepted current living arrangements, the resident had expressed anxiety and apprehension to leave the facility, the resident had a history of elopement, the resident wandered without a sense of purpose and the resident had psychiatric issues. Review of LPN #802's written statement dated [DATE], revealed she last saw Resident #100 in the hall during lunch by his room around 12:30 P.M. Review of LPN #17's written statement dated [DATE], revealed she sat outside with the residents during a smoke break at 11:15 A.M. Review of STNA #803's written statement dated [DATE], revealed the last time she saw Resident #100 was in his room at 4:30 P.M. or 5:00 P.M. when the nurse administered his medications. Review of LPN #804's undated written statement, revealed she came to work on [DATE] at 2:15 P.M. She started her medication pass around 4:15 P.M. Resident #100 received medication around 4:30 P.M and she finished her medication pass around 6:15 P.M. LPN #804 got prepared for her report for the next shift and making eye contact with all of the residents when she noticed Resident #100 was missing. She contacted nursing staff and they immediately started looking for the resident. She called Resident #100's guardian and his brother, and they looked for the resident inside and outside of the building. Review of STNA #805's written statement dated [DATE], revealed she saw Resident #100 at about 4:45 P.M. in his room in his bed. Review of STNA #01's written statement dated [DATE], revealed she saw Resident #100 around 1:30 P.M. Review of STNA #11's written statement dated [DATE], revealed she saw Resident #100 at dinner time when she was passing the trays and he was laying in his bed at 5:30 P.M. Review of STNA #806's written statement dated [DATE], revealed she last saw Resident #100 at 3:15 P.M. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 6 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few Review of LPN #17's undated written statement revealed the temperature was 78 degrees Fahrenheit outside on [DATE] and it was somewhat cloudy due to overcast. It was not raining. Resident #100 was wearing jeans, a black T-shirt, socks, and shoes. He was dressed appropriately. Review of the facility's in-service dated [DATE], revealed staff were educated on elopement, ensuring all doors close and lock when exiting and no one follows. Staff were also educated on ensuring the elevator door closes completely when exiting. Division of Facilities Manager #809 was not listed as being educated on [DATE] and Maintenance Director #810 was not employed by the facility on [DATE]. No maintenance staff were listed as being educated on elopements. Review of the facilities SRIs from [DATE] to [DATE], revealed there were no SRIs filed in regard to any elopements from the facility. Review of the progress note dated [DATE] for Resident #100, revealed the resident discharged to another skilled nursing facility. Review of Maintenance Director #810's employment orientation education dated [DATE], revealed Maintenance Director #810 was educated that staff must ensure that all exit doors are completely closed, and the lock is engaged prior to exiting the facility and when entering the facility. Interview on [DATE] at 4:21 A.M. with STNA #02, revealed he was not present on the date of Resident #100's elopement but stated Resident #100 would make comments that he wanted to leave and go home prior to the elopement incident. Telephone interview on [DATE] at 8:43 A.M. with Resident #100's guardian, revealed Resident #100 was never authorized to go out of the facility unsupervised as he has poor safety awareness and the intellectual ability of an eight- to ten-year-old. Resident #100's guardian stated that Resident #100 eloped from the facility a few weeks ago and was found by the police at the fire department. Resident #100's guardian stated the facility notified her in the late afternoon that Resident #100 was missing from the facility, and they stated they did not know how long he had been gone. Resident #100's guardian stated the facility also notified Resident #100's brother prior to calling her and the facility did not know how he got out of the facility. Resident #100's guardian reported the facility reported that Resident #100 had a history of sitting by the door and watching the door and he likely got out from watching the doors. Resident #100's guardian stated Resident #100 had a history of attempting to leave the facility and had previously eloped from prior facilities. Resident #100's guardian reported the facility was aware of Resident #100's elopement history. Telephone interview on [DATE] at 9:52 A.M. with Police Officer #807, revealed he got a call on [DATE] at 6:42 P.M. from the facility and he responded to the call. Police Officer #807 stated staff were outside looking for Resident #100 when he arrived at the facility, and he went inside to the nurse's station. Police Officer #807 reported staff were not able to tell him when he was last seen but one staff member reported Resident #100 was last seen at 1:30 P.M. Police Officer #807 stated he asked facility staff members questions related to when Resident #100 was last seen and information about him and how he eloped several times and the responses were not consistent. Police Officer #807 reported he left and went to the shopping center across the street from the facility to search for the resident and then went back to the police department to enter Resident #100's information into their missing person systems. Police Officer #807 stated the fire department called him at 7:10 PM. and reported they had a person there that said he walked away from a nursing home. The fire house was located at 7050 Blue Ash Road Cincinnati OH 45236 which was over a mile away from the facility. Police (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 7 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few Officer #807 stated he could not remember exactly what Resident #100 was wearing and he took Resident #100 back to the facility at 7:15 P.M. Interview on [DATE] at 10:37 A.M. with STNA #01, revealed the STNA worked on the day Resident #100 eloped from the facility, but she could not remember the time or the details. STNA #01 stated that someone told her Resident #100 eloped from the facility but could not remember who told her or what time it was but stated it might have been around dinner time. STNA #01 stated staff started looking for Resident #100 and she was not sure how he got back at the facility or what time he arrived back at the facility. Telephone interview on [DATE] at 12:48 P.M. with STNA #11, revealed the facility noticed Resident #100 was missing but she was not sure who noticed that Resident #100 was missing. STNA #11 stated she was told by another staff member that Resident #100 was missing, and they started searching the resident rooms and looking outside for Resident #100. STNA #11 stated she was not sure who called the police, when Resident #100 returned to the facility or where Resident #100 was found. Telephone interview on [DATE] at 1:13 P.M. with RN #808, revealed she did not know what time Resident #100 was last seen or when he went missing. RN #808 stated she could not remember any details of the event. RN #808 then called back on [DATE] at 1:20 P.M. and stated staff noticed Resident #100 missing at an unknown time and a head count was completed. RN #808 stated the physician and guardian were notified and Resident #100 returned to the facility at 7:15 P.M. and was not too far from the facility. Interview on [DATE] at 1:47 P.M. with the Administrator, revealed the Administrator was not the acting Administrator at the time when Resident #100 eloped from the facility on [DATE]. The Administrator stated Resident #100 was last seen at 5:30 P.M. by STNA #11 and LPN #804 noticed Resident #100 missing at 6:30 P.M. The Administrator reported staff searched all the resident rooms twice and then they went outside and checked the neighboring facility and the perimeter of the building. The Administrator stated the police were also called and the former Administrator and former DON #800 were notified. The Administrator reported the police came and the resident was assisted back to the facility by police approximately 45 minutes after he was found. The Administrator stated she was not sure where he was found as she was not working at the facility at the time of the incident but later reported he was found at the fire department. The Administrator reported the resident was wearing jeans, a black T-shirt, socks, and shoes and it was 78-degree Fahrenheit outside on [DATE]. The Administrator stated Resident #100 had a guardian and it was an unauthorized leave of absence. The Administrator stated the facility was not sure how Resident #100 got out of the facility but stated he could have followed a family member out of the building. The Administrator stated Resident #100 did not have any injuries and staff started doing resident checks every two hours, and elopement drills on [DATE]. The Administrator reported the doors and windows were checked on [DATE] and were functioning properly and the door codes were changed on [DATE]. The Administrator stated the door codes are now changed every thirty days and family are not given the codes. Observation of the facility's front door alarm on [DATE] at 1:59 P.M. with the Administrator, revealed the door was not alarming and would not open. Interview with the Administrator at the same time verified the front door was not alarming and would not open. Administrator stated she would call maintenance. Observation of the facility's front door on [DATE] at 2:22 P.M. with the Administrator, revealed the front door was left unalarmed and was able to be opened with no delayed egress while there were no (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 8 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few staff present in the area watching the door. The Administrator stated she was not aware the door was left unalarmed and verified the door was able to open without the delayed egress. The Administrator was observed to ask the nurse at the nurse's desk if she had been watching the door and the nurse stated she had no knowledge that the door was unlocked, and it was not alarmed. No other staff were in the vicinity and no staff members identified themselves as watching the door as the Administrator was attempting to find out who was watching the door while maintenance staff had the front door alarm and delayed egress turned off and were not in the vicinity of the door. Interview with the Administrator at the same time verified the front door was left unalarmed and was able to open with no delayed egress. The Administrator also verified the door was not being watched by staff and maintenance staff were not present at the door. Telephone interview on [DATE] at 2:25 P.M. with Former DON #800, revealed she no longer worked at the facility but was in meetings at the neighboring skilled nursing facility on [DATE] when Resident #100 eloped from the facility. Former DON #800 stated that she walked over to get her stuff to go home, and the staff told her that they could not find Resident #100. Former DON #800 stated she was not sure what time it was, but staff searched the facility, and the Administrator was notified. The police were called but she was not sure who called the police and Resident #100 was later found at the fire department. Former DON #800 stated that she was not sure when Resident #100 was last seen, and stated staff recollections of events were very inconsistent. Review of LPN #17's undated witness statement, revealed the front door was fixed and was fully functioning on [DATE] at 3:10 P.M. Review of Division of Facilities Manager #809's education dated [DATE], revealed Division of Facilities Manager #809 was educated to ensure all exit doors are closed and secured prior to walking away and all exit doors require monitoring if not secured. Review of Maintenance Director #810's education dated [DATE], revealed Maintenance Director #810 was educated to ensure all exit doors are closed and secured prior to walking away and all exit doors require monitoring if not secured. Telephone interview on [DATE] at 8:58 A.M. with Firefighter/Emergency Medical Technician (EMT) #811, revealed he was working at the fire department on [DATE] when Resident #100 walked into the bay and asked if anyone was looking for him. Firefighter/EMT #811 stated that Resident #100 was wearing a black shirt, jeans, and shoes and that he was familiar with Resident #100 and knew he resided at the facility and had a history of dementia or cognitive impairment. Firefighter/EMT #811 stated the police were contacted by the fire department. Telephone interview on [DATE] at 12:53 P.M with LPN #804, revealed she was not sure when Resident #100 went missing but thought it was around 4:00 P.M. LPN #804 stated she was not sure how long Resident #100 was gone but thought it was a couple of hours. LPN #804 stated she did not know when she last saw Resident #100. LPN #804 stated she was not sure who noticed Resident #100 missing but staff started to search for him once they noticed he was missing. LPN #804 stated she was not sure who called the police. Telephone interview on [DATE] at 1:00 P.M. with LPN #802, revealed she was working at the facility on [DATE] when Resident #100 eloped from the facility. LPN #802 reported she was not sure what time she last saw Resident #100 but reported he went missing around 6:00 P.M. LPN #802 stated they checked all the rooms and then walked to the facility next door (a sister facility on the same campus) to (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 9 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Few search there. LPN #802 stated she was not sure who contacted the police and stated the police brought Resident #100 back to the facility around 7:30 P.M. and reported that Resident #100 was found at the fire station. LPN #802 stated Resident #100 was wearing a jacket with a shirt under it and long pants, but she could not recall if he was wearing shoes. LPN #802 reported she was not sure how long Resident #100 was gone or how he got out of the facility. Interview on [DATE] at 1:10 P.M. with LPN #17, revealed the front door was fixed on [DATE] at 3:10 P.M. LPN #17 stated she was in her office and watched Division of Facilities Manager #809 and Maintenance Director #810 leave the small hallway where the front door was located and walk down the hallway, but they never told her they were leaving the door unalarmed and unlocked without a delayed egress. LPN #17 stated Division of Facilities Manager #809 and Maintenance Director #810 were educated on leaving doors unalarmed and without a delayed egress without telling staff on [DATE]. Interview on [DATE] at 1:12 P.M with Division of Facilities Manager #809 and Maintenance Director #810, revealed the facility's front door was not functioning properly on [DATE] due to a sensor contact issue. Division of Facilities Manager #809 stated he and Maintenance Director #810 were working on the door on [DATE] and they left to go get tools. Division of Facilities Manager #809 reported they told LPN #17 to watch the door. Interview on [DATE] at 1:21 P.M. with LPN #17, revealed she was working in the skilled nursing facility next door on [DATE] when former DON #800 notified her that Resident #100 was missing. LPN #17 stated staff could not find Resident #100 and stated she was not sure what time it was but thought it was around 6:30 P.M. LPN #17 stated she met former DON #800 outside, and they notified the physician, guardian and Resident #100's brother. LPN #17 stated she was not sure who contacted the police and stated they continued searching for Resident #100 as staff had already done a head count of all residents. LPN #17 reported they continued to search for the resident and the police brought him back, but she was not sure where Resident #100 was located. Interview on [DATE] at 2:53 P.M. with the Administrator and LPN #17, verified Division of Facilities Manager #809 was not educated on elopements until [DATE] and Maintenance Director #810 was educated on elopements upon hire on [DATE] and on [DATE]. Email correspondence on [DATE] at 3:46 P.M. with LPN #17, verified Division of Facilities Manager #809 was covering the maintenance needs at the facility from [DATE] until [DATE] after Maintenance Technician #814 left the faciity on [DATE] and prior to Maintenance Director #810's employment at the facility. Review of the facility's undated elopement management policy revealed an elopement is defined as when a resident leaves the premises or a safe area without authorization or the necessary supervision. The facility is to immediately initiate procedures to locate any resident or patient that is unaccounted for. Notification of appropriate parties will comply with state and federal regulations. Following the location of the involved resident, the facility leadership will review prevention systems to identify performance opportunities. Failure to provide adequate supervision for cognitively impaired residents who leave the facility or safe areas and are unaccounted for is considered an elopement. Review of the facility's undated abuse, neglect and misappropriation policy revealed alleged violations of neglect, exploitation, misappropriation of resident property or mistreatment that do not result in serious bodily injury must be reported no later than 24 hours. The self-report will be made (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 10 of 11 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366256 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Northwest Healthcare Center 3875 East Galbraith Road Cincinnati, OH 45236 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 to the state survey agency if appropriate. Level of Harm - Immediate jeopardy to resident health or safety This deficiency represents non-compliance investigated under Complaint Number OH00144202. Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366256 If continuation sheet Page 11 of 11

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Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0689SeriousS&S Jimmediate jeopardy

    F689 - Accidents

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

FAQ · About this visit

Common questions about this visit

What happened during the July 18, 2023 survey of PARKVIEW NORTHWEST HEALTHCARE CENTER?

This was a inspection survey of PARKVIEW NORTHWEST HEALTHCARE CENTER on July 18, 2023. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at PARKVIEW NORTHWEST HEALTHCARE CENTER on July 18, 2023?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.