Inspection·January 2, 2020

F 0561 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few of those items and would pass it along to another STNA and thought someone was working on getting her those materials. STNA #52 verified she also heard Resident #40 ask the nurses many times for the reading materials. STNA #52 verified none of the reading materials had been provided as of yet. On 12/31/19 at 11:00 A.M., interview with Licensed Practical Nurse (LPN) #51 verified Resident #40 continued to tell him about her concerns with constipation, multiple times daily, and that she needed a fleets because this was her daily routine for many years. LPN #51 verified the resident was very fixated on wanting a fleets and was very anxious about it. When asked what LPN #51 did to try and address Resident #40's concerns he said nothing because it was a behavior and the facility did not implement the bowel protocol until after the resident did not have a bowel movement for three days. Resident #40 had bowel movements most days. When asked if he contacted the physician or discussed the residents concerns with anyone else he said no. The staff all know this was a behavior. LPN #51 verified he did not have any concerns knowing the anxiety this was causing the resident. LPN #51 also verified the resident had asked daily for a large print bible and newspaper including this morning. LPN #51 verified he did nothing to ensure the resident received these and stated residents had to purchase a newspaper. LPN #51 verified he did not inform the resident she would have to pay for the newspaper nor did he attempt to get information to obtain a newspaper for the resident. On 01/02/20 at 8:00 A.M., interview with LPN #53, with Resident #40 present, verified she was aware of the residents ongoing concerns about not receiving her fleets daily as she did at home for 76 years. The resident was very anxious when talking about it. LPN #53 stated we can't give you anything unless you don't have a bowel movement for three days because that was the facilities protocol. The surveyor asked if anyone had contacted the doctor since this was causing the resident so much stress and this had been her routine for 76 years. LPN #53 verified there was no evidence the doctor had been notified and the nurse would not notify the doctor until she continued to not have bowel movements according to the facility protocol. Resident #40 told the to not bother, I have been trying since I got here and no one will listen to me. LPN #53 verified she was aware the residents son had also called in about the concerns but it still was not discussed and the resident was not included in her plan of care. LPN #53 verified she was aware the son was trying to get a meeting set up with the facility, himself, the resident and the physician but had not been successful. On 01/02/20 at 7:35 A.M., interview with Resident #40 verified the pastor brought her a large print bible but no one has mentioned anything about the newspaper and she has still never received a newspaper. Resident #40 also verified no one had talked to her about receiving her daily fleets and she was so anxious and upset about it she just wanted to go home and if she could stand on her foot she would leave this place because no one listens to her. Resident #40 stated she asked her son to try and get someone to listen to her but is has not helped as of yet. On 01/02/20 at 11:25 A.M., phone interview with Resident #40's son, verified the resident was very upset it was causing her unneeded stress and anxiety because no one would listen to her concerns about wanting her fleets. The son stated she had trouble's with her bowels since she was 20 and found this daily treatment worked best for her and this was discussed with her doctor. The son stated he had been trying to get a meeting with the facility staff and the physician because the resident was so upset she kept calling him about it. The son also stated the resident's community physician had privileges at the facility and he had been asking to switch physicians because her community physician was aware she used fleets daily and he would approve it but no one would assist him in getting her physician changed. The son was also aware the resident had been requesting specific reading materials which she was not getting and did not understand why. The son stated he lived out of state and was doing the best he could but could not get any of the staff he (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 2 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0561 talked to to listen to the concerns. Level of Harm - Minimal harm or potential for actual harm On 01/02/20 at 7:50 A.M., interview with the Assistant Director of Nursing (ADON) #54 verified she was aware of Resident #40's ongoing concerns and the anxiety it was causing her about not receiving her fleet days as she did at home for 76 years but there was nothing she could do about it. ADON #54 also verified the concerns Resident #40 was not receiving the reading materials as requested and was not sure about how to go about getting those for the resident. Residents Affected - Few 2. Resident #256 was admitted to the facility on [DATE] with diagnoses which included a recent stroke which affected the ability to move her left arm and leg, the resident was not able to eat anything by mouth and was receiving her nutrition through a feeding tube. The resident was not able to talk but was able to communication using a dry erase board. Review of the admission MDS dated [DATE] revealed the resident was totally dependent on two or more staff for ADL's including bathing. Further review of the current care plan revealed the resident preferred showers for her bathing. Review of the STNA task documentation revealed the resident preferred showers. Further review of the task documentation revealed the resident only received a shower on 12/27/19 (which was disputed below) and on 01/01/20. On 12/30/19 at 1:20 P.M. and on 12/31/19 at 10:36 A.M., Resident #256 was observed laying in bed, with greasy hair and a strong foul odor; the residents face had eye drainage and did not look clean. Her mouth was observed to be very dry and her lips were cracked. On 12/30/19 at 1:21 P.M., interview with Registered Nurse (RN) #56 verified Resident #256 was very alert and oriented and could answer questions appropriately using the communication board but could not speak at this time due to a recent stroke. On 12/31/19 at 10:37 A.M., interview with Resident #256 verified she had dirty hair and needed a shower but had not received a shower since she had been admitted on [DATE]. She expressed needing and wanting a shower. The resident stated the aides were giving her bed baths the best they could. The resident had a very strong foul odor. On 12/31/19 at 10:57 A.M., interview with STNA #52 verified the resident had a very strong foul odor and was not sure where it was coming from and asked Resident #52 if she wanted a shower and the resident shook her head yes. On 01/02/20 at 8:40 A.M., Resident #256 was observed in her wheelchair, her hair and face appeared clean and the resident did not have any odors to her. On 01/02/20 at 8:41 A.M., interview with Resident #256 verified she received a shower on 01/01/20 and it was wonderful. On 01/02/20 at 9:07 A.M., interview with the Director of Nursing (DON) revealed according to the STNA task documentation Resident #256 received a shower on 12/27/19. The DON denied talking with the resident since the documentation indicated a shower was received. The resident received a shower on 12/27/19 and 01/01/20. The facility policy was to provide bathing according to the resident's preference a minimum of twice weekly unless otherwise discussed with the resident. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 3 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0561 Level of Harm - Minimal harm or potential for actual harm Review of the bath/skin communication policy, revised 11/28/18, revealed to offer/provide a complete bath to the residents at least twice a week. All residents would be asked their bathing preference on admission. The preferences would be put in the STNA's task documentation to record indicating the type of bathing preferred. Any refusals would be documented and the nurse would be informed. Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 4 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #257 was admitted to the facility on [DATE] with diagnoses which included a fracture of her right upper arm due to a fall at home. Review of the physicians order dated 12/11/19 revealed Resident #257 was to be transferred with two staff at all times. Review of the physical therapy (PT) and occupational therapy (OT) notes dated 12/13/19 revealed the resident was assessed for standing tolerance and there was no indicate of pain to either of her legs. Further review of the PT note dated 12/15/19 revealed the resident complained of pain at the start of therapy of a score of nine out of 10. The nurse provided pain medication during the therapy session but there was no evidence of an assessment completed for the new pain. Further review of the OT note dated 12/16/19 revealed the resident was able to perform dynamic (transferring weight back and forth from both legs) for two minutes with a walker. The resident complained of pain of five out of 10 to her right leg. Review of the nurse notes from 12/11/9 through 12/18/19 revealed there was no documentation Resident #257 had pain in either of her legs. Review of the admission MDS dated [DATE] revealed the resident was moderately cognitively impaired and needed extensive assistance of two or more staff for activities of daily living (ADL's) including transfers and toileting. Review of the PT note dated 12/19/19 and signed at 12:43 P.M., revealed the therapist spoke to Licensed Practical Nurse (LPN) # 51 related to Resident #256's pain in her right leg and suggested to obtain an x-ray to rule out injury. Review of the nurse note dated 12/19/19 revealed therapy reported the resident complained of pain to the left hip when standing and the resident's right leg buckled with weight baring. The doctor was notified and mobile x-ray was scheduled for 12/20/19. Review of the x-ray dated 12/20/19 revealed Resident #256 had a non-displaced fracture of the superior pubic ramus (hip). Review of the nurse note dated 12/20/19 revealed Resident #256's husband had concerns with the residents right hip pain and was awaiting the results of the x-ray. Further review of the 12/20/19 nurse note revealed the resident had a fracture of the right hip. Review of the investigation for the injury of unknown origin, initiated 12/20/19, revealed it was a paragraph typed stating on 12/19/19 therapy informed the floor nurse of the resident voiced complaints of pain to the right lower extremity and recommended an x-ray be completed. The x-ray was completed on 12/20/19 which indicated the resident had a right hip fracture. Assistant Director of Nursing (ADON) #54 determined the fracture occurred on 12/5/19 when the resident fell at home because there were no incidents at the facility. There were no witness statements obtained. On 01/02/20 at 11:54 A.M., interview with Resident #256 and her husband revealed the resident fell (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 5 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few at home on [DATE] and fractured her right arm but not her leg. When the resident was in therapy one day she complained of pain to the right leg and therapy recommended an x-ray which found a right hip fracture. They were not sure she had the fracture before and were not sure when or how it happened. On 01/02/20 at 1:05 P.M., interview with Assistant Director of Nursing (ADON) #54 verified she completed the investigation and Resident #256 did not complain of right hip pain prior to 12/19/19. ADON #54 verified on 12/19/19 the floor nurse was notified by therapy of the resident's new complaint of pain around noon and an x-ray was not completed until 12/20/19. ADON #54 verified the investigation was no thorough to include all appropriate interviews nor was the injury of unknown origin reported to the State agency as required. ADON #54 verified all she had was the one page investigation. Review of the medical record revealed there was no evidence of right hip pain from the hospital notes prior to admission nor was an x-ray done of the right hip at the hospital prior to admission. ADON #54 verified staff were not interviewed because she felt the fracture probably occurred when the resident fell at home because she did not fall at the facility. On 01/02/20 at 1:30 P.M., interview with Certified Occupational Therapy Assistant (COTA) #61 revealed during the session on 12/19/19 Resident #256 complained of a new pain to her right hip of a score of five to six out of 10 (10 being the worst pain ever felt). Review of the abuse policy, revised 009/26/17, revealed injuries of unknown origin were concerned when both the injury was not observed or the source could not be determined and the injury was suspicious or location of the injury was in a location not vulnerable to trauma. the injury would be reported immediately, as soon as possible, but not to exceed 24 hours after discovery. The injury would be investigated promptly and thoroughly including written statements from staff, residents and families. Based on record review and interview, the facility failed to report an injury of unknown origin to the State agency as required. This finding affected two (Residents #12 and #257) of five resident records reviewed for accidents. The facility census was 55. Findings include: 1. Review of Resident #12's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including heart failure, unspecified dementia with behavioral disturbance and paranoid schizophrenia. Review of Review #12's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited severe cognitive impairment. Review of Resident #12's progress note dated 08/02/19 at 10:55 P.M. indicated the staff alerted the nurse the resident had a bruise to the right forearm and to the left foot. The resident was alert to self only and was unable to voice a cause for the injury. The bruise to the right arm was irregular in shape and spanned from the antecubital space to the inferior deltoid measuring approximately 19 cm (centimeters) by 20 cm and dark blueish/purple in color with a dark purple center. The area was edematous, raised and warm. The resident allowed her arm to go limp at her side and indicated the arm hurt with range of motion. The bruise to the top of the left foot was circular in shape, measuring 4 cm by 4 cm and was light bluish purple in color. Review of Resident #12's progress note dated 08/03/19 at 9:55 A.M. indicated an X-ray was obtained which showed an acute non-displaced, slightly impacted fracture of the neck of the right humerus. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 6 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0609 The physician indicated to send the resident to the emergency room for further evaluation. Level of Harm - Minimal harm or potential for actual harm Interview on 01/02/20 at 12:16 P.M. with the Administrator confirmed a injury of unknown origin self-reported incident (SRI) was not reported to the State agency as required because the facility staff did not report the injury to administrative staff in a timely manner. The Administrator confirmed a thorough investigation was completed and it was determined the resident experienced a pathological fracture of the right humerus. Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 7 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0610 Respond appropriately to all alleged violations. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to thoroughly investigate an injury of unknown origin for Resident #257. This affected one of two residents reviewed for IUO. The facility census was 55. Residents Affected - Few Findings included: Resident #257 was admitted to the facility on [DATE] with diagnoses which included a fracture of her right upper arm due to a fall at home. Review of the physicians order dated 12/11/19 revealed Resident #257 was to be transferred with two staff at all times. Review of the physical therapy (PT) and occupational therapy (OT) notes dated 12/13/19 revealed the resident was assessed for standing tolerance and there was no indicate of pain to either of her legs. Further review of the PT note dated 12/15/19 revealed the resident complained of pain at the start of therapy of a score of nine out of 10. The nurse provided pain medication during the therapy session but there was no evidence of an assessment completed for the new pain. Further review of the OT note dated 12/16/19 revealed the resident was able to perform dynamic (transferring weight back and forth from both legs) for two minutes with a walker. The resident complained of pain of five out of 10 to her right leg. Review of the nurse notes from 12/11/9 through 12/18/19 revealed there was no documentation Resident #257 had pain in either of her legs. Review of the admission minimum date set (MDS) dated [DATE] revealed the resident was moderately cognitively impaired and needed extensive assistance of two or more staff for activities of daily living (ADL's) including transfers and toileting. Review of the PT note dated 12/19/19 and signed at 12:43 P.M., revealed the therapist spoke to Licensed Practical Nurse (LPN) # 51 related to Resident #256's pain in her right leg and suggested to obtain an x-ray to rule out injury. Review of the nurse note dated 12/19/19 revealed therapy reported the resident complained of pain to the left hip when standing and the resident's right leg buckled with weight baring. The doctor was notified and mobile x-ray was scheduled for 12/20/19. Review of the x-ray dated 12/20/19 revealed Resident #256 had a non-displaced fracture of the superior pubic ramus (hip). Review of the nurse note dated 12/20/19 revealed Resident #256's husband had concerns with the residents right hip pain and was awaiting the results of the x-ray. Further review of the 12/20/19 nurse note revealed the resident had a fracture of the right hip. Review of the investigation for the injury of unknown origin, initiated 12/20/19, revealed it was a paragraph typed stating on 12/19/19 therapy informed the floor nurse of the resident voiced complaints of pain to the right lower extremity and recommended an x-ray be completed. The x-ray was completed on 12/20/19 which indicated the resident had a right hip fracture. Assistant Director of Nursing (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 8 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0610 Level of Harm - Minimal harm or potential for actual harm (ADON) #54 determined the fracture occurred on 12/5/19 when the resident fell at home because there were no incidents at the facility. There were no witness statements obtained. On 12/30/19 at 11:20 A.M., attempted interview with Resident #257 denied any concerns including fractures. Residents Affected - Few On 01/02/20 at 11:54 A.M., interview with Resident #256 and her husband revealed the resident fell at home on [DATE] and fractured her right arm but not her leg. When the resident was in therapy one day she complained of pain to the right leg and therapy recommended an x-ray which found a right hip fracture. We don't think she had the fracture before and were not sure when or how it happened. On 01/02/20 at 1:05 P.M., interview with ADON #54 verified she completed the investigation and Resident #256 did not complain of right hip pain prior to 12/19/19. ADON #54 verified on 12/19/19 the floor nurse was notified by therapy of the resident's new complaint of pain around noon and an x-ray was not completed until 12/20/19. ADON #54 verified the investigation was no thorough to include all appropriate interviews nor was the injury of unknown origin reported to the State agency as required. ADON #54 verified all she had was the one page investigation. Review of the medical record revealed there was no evidence of right hip pain from the hospital notes prior to admission nor was an x-ray done of the right hip at the hospital prior to admission. ADON #54 verified staff were not interviewed because she felt the fracture probably occurred when the resident fell at home because she did not fall at the facility. On 01/02/20 at 1:30 P.M., interview with Certified Occupational Therapy Assistant (COTA) #61 revealed during the session on 12/19/19 Resident #256 complained of a new pain to her right hip of a score of five to six out of 10 (10 being the worst pain ever felt). Review of the abuse policy, revised 009/26/17, revealed injuries of unknown origin were concerned when both the injury was not observed or the source could not be determined and the injury was suspicious or location of the injury was in a location not vulnerable to trauma. the injury would be reported immediately, as soon as possible, but not to exceed 24 hours after discovery. The injury would be investigated promptly and thoroughly including written statements from staff, residents and families. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 9 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not ensure Resident #252's wound care was completed as indicated in the physician orders. This finding affected one (Resident #252) of two residents reviewed for pressure ulcers. The facility census was 55. Residents Affected - Few Findings include: Review of Resident #252's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including anxiety disorder, pressure ulcer of other site and unspecified atrial fibrillation. Review of Resident #252's Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated the resident exhibited moderate cognitive impairment and had one stage three pressure ulcer (wound that had broken completely through the two top layers of the skin and into the fatty tissue below). Review of Resident #252's physician order dated 12/03/19 indicated to cleanse the right gluteal fold wound with normal saline, prep the peri wound with skin prep, apply Flagyl 0.75% (percent) spray (hospice to provide) to wound bed, lightly pack with Maxorb into wound and secure with an Optifoam dressing daily and as needed to be completed every day and evening shift and as needed. Review of Resident #252's medication administration records (MARS) from 12/03/19 to 01/02/20 revealed the wound care was not completed on 12/05/19 for dayshift, 12/13/19 for nightshift, 12/16/19 for nightshift, 12/18/19 for dayshift, 12/21/19 for dayshift and 12/30/19 for dayshift. Interview on 01/02/20 at 4:45 P.M. with Licensed Practical Nurse (LPN) #53 confirmed the resident's record did not have evidence the wound care was completed for six opportunities from 12/01/19 to 01/02/20 as indicated in the physician orders. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 10 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure Resident's #40, #256 and #257 were transferred according to their care plans for optimal safety. This affected three of five residents revealed for accidents. The facility census was 55. Findings included: 1. Resident #40 admitted to the facility on [DATE] with diagnoses which included a left foot fracture. Review of the physicians order initiated 11/27/19 revealed the resident was non-weight bearing on the left foot. Review of the physicians order dated 12/05/19 revealed to transfer Resident #40 using a slide board and two staff. Review of the admission minimum data set (MDS) 3.0 dated 12/04/19 revealed Resident #40 was totally dependant on two or more staff for activities of daily living (ADL's) including transfers. On 12/31/19 at 7:40 A.M., Resident #40 was observed in the wheelchair with her left foot wrapped and elevated on a leg rest. On 12/31/19 at 7:41 A.M., interview with Resident #40 verified she was to be transferred using the slide board with two staff but this morning State Tested Nurse Aide (STNA) #52 transferred the resident by herself and the other day STNA #58 transferred the resident onto the toilet by herself without the slide board. The resident stood and pivot transferred trying not to use her left foot. On 12/31/19 at 10:38 A.M., interview with STNA #52 verified she transferred Resident #40 by herself from the bed into the wheelchair this morning. STNA #52 thought the resident could be transferred with either one or two staff depending on how much the resident was able to assist which varied each day. STNA #52 verified the tasks were in the computer for each residents individual needs or she could ask another STNA or a nurse. STNA #52 verified she did not know Resident #40 was only supposed to be transferred using two staff. On 01/02/19 at 7:55 A.M., Licensed Practical Nurse (LPN) #53 and LPN #59 were observed to transfer Resident #40 from the bed into the wheelchair with the slide board. The resident was breathing hard and struggling to assist with the transfer. Resident #40 was anxious and saying her bad foot was slipping and she was reassured by LPN #53. On 01/02/20 at 8:00 A.M., , interview with LPN #53 verified Resident #40 was difficult to transfer with the slide board and it took much effort with two staff and was not safe to transfer with only one staff. LPN #53 verified the order was for two staff and the resident should not be transferred onto the toilet because it was not safe and she needed to use a bed pan for now. The surveyor and Resident #40 informed LPN #53 that STNA #52 transferred the resident this morning by herself and the other day STNA #58 transferred Resident #40 by herself onto the toilet. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 11 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few On 01/02/20 at 9:24 A.M., interview with Certified Occupational Therapy Assistant (COTA) #60, with Assistant Director of Nursing (ADON) #54 present, when in therapy if Resident #40 would attempt to bare weight on her left foot therapy would have to be stopped because of the danger of injury. COTA #60 verified it was not safe for Resident #40 to be pivot transferred including onto the toilet and verified the resident needed to be transferred with the slide board and two staff, never one staff because the resident was Non-Weight Bearing (NWB) on the left foot. 2. Resident #257 was admitted to the facility on [DATE] with diagnoses which included a right humerus (the bone that connected the shoulder to the elbow) fracture. Review of the physicians order dated 12/11/19 revealed Resident #257 needed transferred with two staff at all times. Review of the admission MDS dated [DATE] revealed Resident #257 was moderately cognitively intact and needed extensive assistance of two or more staff for transfers and toileting. On 01/02/20 at 11:54 A.M., interview with Resident #257 and her husband revealed the resident was usually transferred with two staff but at times the resident was transferred with only one staff member. Resident #257 indicated the larger ladies would transfer her by themselves. The husband verified he observed an oriental nurse transfer the resident from the toilet into the wheelchair by herself. They were not sure if it was because of staffing concerns or not. On 01/02/20 at 1:05 P.M., interview with ADON #54 was informed of the above concerns and verified the resident was always to be transferred by two staff for her safety because her knees buckle at times according to therapy. On 01/02/20 at 1:30 P.M., interview with COTA #61, with ADON #54 present, verified for the residents cognitive deficit and poor safety awareness the resident needed two staff for all transfers. 3. Resident #256 was admitted to the facility on [DATE] with diagnoses which included a stroke with affected her left side. Review of the physicians order initiated 12/17/19 revealed to transfer Resident #256 with a mechanical lift. Review of the admission MDS dated [DATE] revealed Resident #256 was totally dependent on two of more staff for ADL's including transfers which were required with a mechanical lift. On 12/31/19 at 10:50 A.M., Resident #256 was observed being transferred from bed into the wheelchair by STNA #52 and STNA #62. STNA #62 operated lift #3 and and pushed the legs of the lift under the residents bed with the legs closed. The resident was placed in the sling without looping the leg through the strap as designed, then crossing the legs to attach the sling to the lift. The resident was lifted off the bed, the lift was moved back 12 feet from the bed, the residents feet's were three feet above the lifter base, then the legs were opened and the lift was pushed 15 feet towards the wheelchair which was positioned past the foot of the bed, then the resident was lowered into the wheelchair. On 12/31/19 at 10:55 A.M., interview with STNA #62 verified the above observation and stated she never looped the sling leg through the strap prior to crossing it and verified the wheelchair should (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 12 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few have been closer to the resident so she did not have to open the legs of the lift because if was safer to keep the legs of the lift closed. STNA #62 verified the resident's feet were raised three feet above the base of the lifter during transport to the wheelchair. On 01/02/20 at 4:15 P.M., interview with the DON, staff development Registered Nurse (RN) #63 and restorative STNA #64 verified the restorative aids did competencies for the floor aides. STNA #64 verified they never looped the leg of the sling through the strap as designed prior to crossing the straps because it bunched up the legs of the sling. STNA #64 verified she instructed the aids to keep the legs of the lift closed as long as possible until approaching the wheelchair because it was safest to operate the lift with the legs closed. No one knew the resident's feet were to be rested on the base of the lifter straddling the mast. Review of the no lift mechanical lift directions, not dated, reveled the policy was to use the instructions attached. Further review of the attached instructions for the hoyer how to use a patient lifter, not dated, from sunrise medical revealed it did not show the type of sling the facility was using. The instructions indicated to reduce the hazard of tipping over, spread the adjustable base legs to their widest position before lifting the resident. While transporting the resident over a short distance, ensure the resident's feet rested on the base of the lifter straddling the mast. This lower center of gravity reduced the risk of tipping over. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 13 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure proper justification for the continued use of Resident #256 indwelling urinary catheter. This affected one of one residents reviewed for indwelling catheters. The facility census was 55. Findings include: Resident #256 was admitted to the facility on [DATE] after a hospital stay for a new onset of a stroke which affected the use of the resident's left arm and leg and her speech. Review of the hospital documentation dated 12/05/19 revealed there was no evidence of a history of an indwelling urinary catheter prior to this hospital stay nor any diagnoses to support the on-going use of the catheter. The resident was not able to talk but was able to communication using a dry erase board. Review of the admission physician orders dated 12/16/19 revealed Resident #256 had an indwelling urinary catheter. Review of the nurse's note dated 12/16/19 revealed the physician was contacted again to verify need to continue the indwelling urinary catheter without a proper diagnoses. The physician indicated to add stroke as the diagnoses related to the need to continue the catheter. Review of the nurse's note dated 12/17/19 revealed Resident #256 was admitted with an indwelling urinary catheter without an appropriate diagnoses. The physician was notified to request a voiding trial and/or an appropriate diagnoses for the use of the catheter and the facility was awaiting a response. Review of the nurse note dated 12/19/19 revealed Resident #256's catheter was draining bloody urine. The resident was observed with her hands down her pants at times and encouraged the resident not to pull on the catheter. Review of the nurse note dated 12/20/19 revealed the physician was notified of the resident having blood in her urine and not having a proper diagnoses for the use of the catheter. Further review revealed the physician wanted to keep the catheter with diagnoses of stroke and was informed this was not an appropriate diagnoses; the physician responded to add neurogenic bladder as a diagnoses. Review of the admission minimum data set (MDS) dated [DATE] revealed the resident was totally dependent on two or more staff for ADL's and had an indwelling urinary catheter. Review of the medical record revealed there was no evidence the physician had seen Resident #256 since she had been admitted to the facility. On 12/30/19 at 1:20 P.M., Resident #256 was observed laying in bed with an indwelling urinary catheter in place. On 12/30/19 at 1:21 P.M., interview with Registered Nurse (RN) #56 verified Resident #256 was very alert and oriented and could answer questions appropriately using the communication board but could not speak at this time due to a recent stroke. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 14 of 15 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366258 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/02/2020 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Shepherd of the Valley Howland 4100 North River Road Howland, OH 44484 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few On 12/31/19 at 10:36 A.M., Resident #256 was observed laying in bed with an indwelling urinary catheter in place. On 12/31/19 at 10:37 A.M., interview with Resident #256 verified the indwelling urinary catheter was inserted while in the hospital after suffering from a stroke. The resident staled prior to the hospital stay she was able to urinate without any difficulty and did not have any diagnoses related to bladder concerns. Resident #256 stated she would like the catheter removed. On 01/02/20 at 9:07 A.M., interview with the Director of Nursing (DON) revealed there was no evidence the resident had any diagnoses prior to her stroke requiring an indwelling urinary catheter. There were not any related diagnoses when the resident was admitted to the facility. indicating the type of bathing preferred. Any refusals would be documented and the nurse would be informed. On 01/02/20 at 3:15 P.M., phone interview with the physician's receptionist stated the resident was seen by the physician on 12/24/19 but there was no way to read the progress note because it had not been dictated as of yet and the physician was not available for questions. On 01/02/20 at 3:35 P.M., interview with the Director of Nursing (DON) verified the concerns with no justification for the use of the catheter and stated the restorative nurse handled the catheter documentation. On 01/02/20 at 3:40 P.M., interview with Restorative Registered Nurse (RN) #57 verified when Resident #256 was admitted there was no supporting documentation and/or diagnoses for the on-going use of the indwelling urinary catheter. There was no evidence the resident had a catheter prior to the recent hospital admission for the stroke. There was no evidence the resident had seen a urologist and she contact the physician related to trying to attempt to remove the catheter. RN #57 verified there was no diagnoses of neurogenic bladder prior to 12/20/19 when the physician had to come up with a supporting diagnoses to continue the use of the catheter and the physician would not attempt to remove the catheter to see if it was needed. RN #57 verified there were no testing to support the continued need for the catheter nor support the diagnoses of neurogenic bladder. RN #57 verified the physician only added this diagnoses when she informed him the stroke was not an appropriate diagnoses for the catheter. RN #57 verified she had to do what the physician ordered despite not agreeing with it. When asked if she notified the medical director she said no. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366258 If continuation sheet Page 15 of 15