F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, staff interview, resident interview, and facility procedure review, the facility failed to
ensure medications were ordered and available in a timely manner for newly admitted residents. This
affected one (Resident #41) of three residents reviewed for timely medication administration. The census
was 42.
Findings Include:
Review of the medical record for Resident #41 revealed she was admitted to the facility on [DATE]. Her
diagnoses were chronic kidney disease (stage IV), spinal stenosis, weakness, need for assistance with
personal care, difficulty walking, obstructive and reflux uropathy, schizophrenia, spondylosis, migraine,
schizoaffective disorder, and major depressive disorder.
Review of Resident #41's progress note dated 12/11/24 revealed she was admitted to the facility on [DATE]
at approximately 8:14 P.M.
Review of Resident #41's progress note dated 12/12/24 revealed information that some medications
needed to be clarified with the physician and faxed to the pharmacy. The note also stated that the
medications were drop shipped, which was expedited shipping from the pharmacy, so she could get all of
her medications in the facility. Within the same note, the nurse documented that Resident #41's family was
upset that the resident's medications had not been sent to the facility in a timely manner.
Review of Resident #41 hospital discharge documents dated 12/11/24 revealed a comprehensive list of
medications she was taking in the hospital, and then a comprehensive list of medications she was to take
when she was admitted to the nursing facility. The medications listed to be ordered at the nursing facility
included Tizanidine four milligrams (mg) three times daily for muscle spasms and Oxycodone five mg every
six hours as needed with instructions to give one tablet for a pain level of one to four and two tablets for a
pain level of five to ten (on a pain scale of zero to ten, zero indicating no pain and ten indicating the worst
pain).
Review of Resident #41's Medication Administration Records (MAR) for December 2024 revealed the
following medications were unavailable and not included in the initial medication shipment on the morning
of 12/12/24: Tizanidine four mg three times daily for muscle spasms (due at three separate ranges of time
from 7:00 A.M. to 11:00 A.M., 1:00 P.M. to 2:30 P.M., and 7:00 P.M. to 11:00 P.M.) and Oxycodone five mg
every six hours as needed with instructions to give one tablet for a pain level of one to four and two tablets
for a pain level of five to ten. These medications were not shipped to the facility or administered to the
resident until the afternoon of 12/12/24.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
366267
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366267
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Altercare of Mayfield Village, Inc
290 North Commons Blvd
Mayfield Village, OH 44143
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Interview with the Administrator on 12/21/24 at 10:35 A.M. revealed she was aware of Resident #41's issue
with not having medication in the facility when she was first admitted and the family not being happy with
that. Based on the information she received from the floor nursing staff, Resident #41's medications (all
except for two) had arrived and been administered as ordered. They were waiting for the Tizanidine and
Oxycodone from the pharmacy, which with being drop shipped, those medications arrived later in the
afternoon of 12/12/24 and were then administered.
Interview with Licensed Practical Nurse (LPN) #101 on 12/21/24 at 12:35 P.M. confirmed she was the
morning nurse on 12/12/24. She received shift change report from LPN #102, who was the admitting nurse
the night before. She was told the medications could not be drop shipped the night before because there
were too many, so they were going to be delivered that morning when the pharmacy could bring them. She
confirmed she received all the medications except for Tizanidine and Oxycodone, which the pharmacy
needed hard copy prescriptions for. She looked through the hospital discharge paperwork and found a
sealed envelope with the hospital stamp on it. She stated she opened the envelope and found the hard
copy prescriptions for those two medications. She sent them to the pharmacy and had those medications
drop shipped, the medications arrived in the afternoon of 12/12/24 and were administered as ordered. She
confirmed it was odd for the hospital to send the hard prescriptions in a sealed envelope; she had not seen
that before, but as soon as she was made aware the pharmacy did not have the two medications that
needed the hard copy prescriptions, she immediately started addressing it so Resident #41 could have all
of her medications in the facility.
Interview with LPN #102 on 12/21/24 at 1:04 P.M. confirmed Resident #41 arrived to the facility on [DATE].
She confirmed she verified all the medications and orders from the hospital documentation with the
physician and the pharmacy. She stated the pharmacy could not drop ship all of the medications because
there were so many, so they would get them to the facility as soon as they could. She confirmed by the time
she left on 12/12/24 at around 7:00 A.M., the medications had not arrived to the facility. Also, she confirmed
she did not have a hard copy prescription for the Tizanidine or Oxycodone from the hospital, so she
contacted the facility physician, who had the ability to send an electronic prescription to the pharmacy for
them to be filled. She confirmed she did not follow up with the physician or pharmacy to ensure the
prescription for Tizanidine and Oxycodone were filled; she assumed the physician had taken care of that.
Interview with Resident #41 on 12/21/24 at 1:20 P.M. confirmed she was in pain due to not getting her
Oxycodone medication when she needed it. She stated she didn't understand why the facility didn't have
this medication in the facility already for her. She confirmed she got her Oxycodone in the afternoon on
12/12/24 and she had received it everyday since. She stated she had constant pain. She stated she was in
pain due to not having the Oxycodone after she was discharged from the hospital on [DATE] into the
afternoon on 12/12/24, but she could not say she was in any more pain than normal.
Review of facility Nursing admission Workflow for Admitting Nurse procedures, undated, revealed the staff
tasked with a new resident admission should complete the following: print the Physician Orders Report,
(located under the resident tab in the electronic medical records) for providers to sign, orders would be
delivered to the pharmacy via the ePrescribe (electronic prescription) interface. Staff were to manually fax
any controlled substances.
This deficiency represents non-compliance investigated under Complaint Number OH00160656.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366267
If continuation sheet
Page 2 of 2