F 0553
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Allow resident to participate in the development and implementation of his or her person-centered plan of
care.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, staff interview, and review of the facility policy, the facility failed to hold routine
interdisciplinary team (IDT) care conferences for the residents. This affected four (Residents #1, #15, #16,
and #32) of four residents reviewed for care conferences. The facility census was 50.
Findings include:
1. Review of the medical record for Resident #16 revealed an admission date of 03/25/22. Diagnoses
included metabolic encephalopathy, chronic obstructive pulmonary disease, diabetes mellitus type II,
depressive disorder, anxiety disorder, insomnia, paranoid personality disorder, atherosclerotic heart
disease, adult failure to thrive, convulsions, colostomy status, hemorrhagic condition, hypertension, mild
cognitive impairment, and hallucinations.
Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #16 had
intact cognition. Resident #16 required supervision setup help only for bed mobility, transfers, and toilet use.
Review of the interdisciplinary team (IDT) Plan of Care Review Summaries from 01/01/22 to 02/15/23
revealed there was only one care conference held on 01/20/23 during the 13 months time period reviewed.
There was no documentation if Resident #16 was invited to attend the care conference nor if the resident
did or did not attend the care conference that was held on 01/20/23.
Interview on 02/15/23 at 10:12 A.M. with Social Services (SS) #136 verified there was only one care
conference held in 13 months for Resident #16. SS #136 verified there was no evidence if Resident #16
was invited to attend the care conference held on 01/20/23 and if the resident did or did not attend the care
conference. SS #136 stated she had been working at the facility since December 2022 and trying to get
everything caught up. She stated the residents were invited to the care conferences unless families
requested the resident not be invited. She verified the facility was not able to provide documentation for
additional quarterly care conferences for Resident #16.
2. Review of the medical record for Resident #15 revealed an admission date of 11/18/21. Diagnoses
included atherosclerotic heart disease, heart failure, chronic kidney disease, schizoaffective disorder,
bipolar type, borderline personality disorder, major depressive disorder, anxiety disorder,
gastro-esophageal reflux disease, low back pain, low back pain, irritable bowel syndrome, conversion
disorder, dysphagia, and constipation.
Review of the annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #15 had
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
366303
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0553
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
intact cognition. Resident #15 had minimal difficulty hearing. Resident #15 required limited one person bed
mobility, transfer, and toileting. Resident #15 required extensive assistance of one person for dressing and
personal hygiene.
Review of the interdisciplinary team (IDT) Plan of Care Review Summaries from 01/01/22 to 02/15/23
revealed there was only one care conference held on 01/18/22 during the 13 months time period reviewed.
Review of the IDT Advance and Care Plan Conference Sheet revealed it was conducted on 01/18/22.
Interview on 02/15/23 at 10:12 A.M. with Social Services (SS) #136 verified there was only one care
conference held in 13 months for Resident #15.
Review of the facility policy titled Resident/Resident Representative Care Conference, revised 05/09/18,
revealed the purpose of the care conference was to provide the resident and/or resident representative the
opportunity to participate in the resident's plan of care. On admission, the resident and/or resident
representative will be informed of the facility's care conference protocols. They will be offered an initial care
conference meeting. They may also be informed of a projected schedule for quarterly care conferences for
the year, and that they may request a care conference at any time.
3. Medical record review for Resident #1 revealed an admission date of 11/13/21. Diagnoses included
Alzheimer's disease, diabetes mellitus, dementia, osteoarthritis, and muscle weakness.
Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 was cognitively
impaired and was rarely understood and required extensive assistance of two staff members for mobility
and transfers.
Review of the IDT Advance Care plan conference sheet dated 01/12/22 revealed a care conference took
place on 01/12/22 and the meeting included the resident's emergency contact and social services. No
clinical staff or other IDT team members were noted to have attended.
Review of the Psychosocial Assessments dated 02/25/22 and 05/25/22 revealed these were not
interdisciplinary team (IDT) care conferences. The documents revealed advanced care planning was
reviewed but it did not specify which staff were included in the assessment.
Review of the IDT Advance Care plan conference sheet dated 06/30/22 revealed a care conference took
place on 06/30/22 and the meeting included the resident's emergency contact, social services, and the
Assistant Director of Nursing (ADON). There were no other IDT members noted to attend the care
conference.
Further review of the medical record revealed there was no evidence an IDT care plan meeting was held for
Resident #1 from 07/01/22 to 02/15/23.
Interview on 02/14/23 at 9:13 A.M. with Resident #1's emergency contact revealed she has only been
invited to one care conference meeting since Resident #1 was admitted and would like to participate.
Interview on 02/15/23 at 10:20 A.M. with SS #136 confirmed interdisciplinary care conferences were not
completed quarterly for Resident #1.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0553
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
4. Review of the medical record for Resident #32 revealed an admission date of 01/17/22. Diagnoses
included chronic ishemic heart disease, malnutrition, mood disorder, dementia, hypertension, and
depression.
Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #32 was cognitively
impaired and required limited assistance of one staff for activities of daily living.
Review of the Psychosocial assessment dated [DATE], 05/16/22, 06/03/22 and 09/30/22 revealed these
were not interdisciplinary team (IDT) care conferences. The documents revealed advanced care planning
was reviewed, but family did not participate in the assessment. The form also does not specify which staff
were included in the assessment.
Review of the progress note dated 06/23/22 revealed a care conference was held with residents'
emergency contact and the Administrator. No clinical or IDT staff were mentioned to have attended the
meeting.
Further review of the medical record revealed there was no evidence an IDT care plan meeting was held for
Resident #32 from 01/17/22 to 02/15/23.
Interview on 02/14/23 at 11:33 A.M. with Resident #32's family revealed she gets updates frequently, but
denied being invited to care conferences. The family revealed they would like to attend care conferences if
offered either in person or by phone.
Interview on 02/15/23 at 10:20 A.M. with Social Services (SS) #136 revealed she was hired a few months
ago and tried to get in a few care conferences in during the end of the last quarter of 2022. She verified
many care conferences had been missed. SS #136 revealed family should be included in the care
conference meetings and the IDT Care Conference forms should be completed. SS #136 confirmed IDT
care conferences were not completed for Resident #32. SS #136 revealed IDT included several members
of the team and should not just include the social service staff and resident or family.
Review of the policy titled, Resident and Resident Representative Care Conferences, dated 08/08/16
revealed the resident and or resident representative would be offered and invited to attend an initial and
quarterly care conferences. The policy did not include who from the facility was expected to attend the
interdisciplinary care conferences.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, observations, and staff interviews, the facility failed to ensure call lights remained in reach
and were easily accessible for the residents. This affected two (Residents #1 and #24) of 24 residents
reviewed for call lights. The facility census was 50.
Residents Affected - Few
Findings include:
1. Review of the medical record for Resident #1 revealed an admission date of 11/13/21. Diagnoses
included Alzheimer's disease, dementia, osteoarthritis and muscle weakness.
Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 was cognitively
impaired and was rarely understood and required extensive assistance of two staff members for mobility
and transfers.
Review of the care plan dated 02/13/23 revealed Resident #1 was at risk for falls with interventions to
encourage and remind the resident to ask for assistance.
Observation on 02/13/23 at 7:59 P.M. with Resident #1 revealed the resident was laying in bed. Resident
#1's call light was observed to be under the bed and out of reach.
Interview and observation on 02/13/23 at 7:59 P.M. with State Tested Nursing Aide (STNA) #151 revealed it
was wrapped around Resident #1's bed wheels and physically moved the bed to free the call light.
2. Review of the medical record for the Resident #24 revealed an admission date of 10/01/20. Diagnoses
included Parkinson's disease, dementia, schizophrenia and anxiety.
Review of the care plan dated 06/16/22 revealed Resident #24 may require assistance with activities of
daily living.
Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #24 was cognitively
impaired and required extensive assistance of one staff members for mobility and activities of daily living.
Observation on 02/13/23 at 8:08 P.M. with Resident #24 revealed the resident was laying in bed. Resident
#24's call light was observed to be under the bed tucked next to the wall and out of reach.
Interview and observation on 02/13/23 at 8:08 P.M. with Licensed Practical Nurse (LPN) #145 confirmed
the call light was on the floor and out of reach of Resident #24.
This deficiency represents non-compliance investigated under Complaint Numbers OH00140106 and
OH00140308.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0570
Assure the security of all personal funds of residents deposited with the facility.
Level of Harm - Potential for
minimal harm
Based on staff interview and record review, the facility failed to ensure the surety bond was sufficient to
cover the balance of resident accounts. This had the potential to affect all 30 residents who had active fund
accounts. The facility census was 50.
Residents Affected - Some
Findings include
Review of the Surety bond revealed a signature date of 05/26/21 and effective date of 06/01/21. The surety
bond revealed a bond amount of $20,000.
Review of the resident's fund account balances revealed a balance of $26,668.97 on 01/2022; a balance of
$25,473.92 on 02/2022; a balance of $22,689.62 on 03/2022; a balance of $23,982.36 on 04/2022; a
balance of $22,321.30 on 05/2022; a balance of $24,058.89 on 06/2022; a balance of $38,843.03 on
09/2022; a balance of $40,496.27 on 10/2022; a balance of $41,290.44 on 11/2022; a balance of
$50,421.78 on 12/022; and a balance of $82,962.98 on 02/14/22.
Review of the surety bond increase penalty rider with a signature date of 02/15/23 and effective date of
09/29/22. The surety bond revealed a bond increase to $100,000.
Interview on 02/14/23 at 5:50 P.M. with Business Office Manager (BOM) #133 revealed she was not aware
the surety bond was that low and the overall facility balance was that high.
Interviews from 02/15/23 at 9:00 A.M. to 02/16/23 at 6:30 P.M. with the Administrator revealed the facility
had requested a surety bond increase to $100,000. The Administrator revealed it was dated for coverage to
start on 09/29/22. The Administrated acknowledged the form was not signed and dated until 02/15/23 after
a copy was requested by the state survey agency.
Review of the facility's undated policy titled Resident Trust Fund Deposit Procedure revealed the policy
does not include any language related to the surety bond amount.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
Ensure each resident receives an accurate assessment.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and staff interview, the facility failed to accurately code Minimum Data Set (MDS)
assessments for Resident #39 and #50 for anticoagulation drug use and Resident #52 for hospice services.
This affected three (Resident #39, #50, and #52) of 16 residents reviewed for MDS assessments. The
facility census was 50.
Residents Affected - Few
Findings include:
1. Record review for Resident #52 revealed an admission date of 06/17/22. Diagnoses included dementia
and adult failure to thrive. Resident #52 passed away at the facility under hospice services on 12/21/22.
Review of the physician order dated 09/23/22 revealed Resident #52 was admitted to hospice for diagnosis
of Alzheimer's disease with early onset.
Review of the quarterly MDS assessments dated 09/23/22 and 12/06/22 revealed Resident #52 was coded
as not receiving hospice services.
Interview with Licensed Practical Nurse (LPN) #109 on 02/15/23 at 11:14 A.M. verified she did not code
Resident #52 as receiving hospice services on the quarterly MDS assessments dated 09/23/22 and
12/06/22. LPN #109 stated she was new at completing MDS assessments.
2. Record review for Resident #39 revealed the resident was admitted to the facility on [DATE]. Diagnoses
included Huntington's disease and a history of transient ischemic attack.
Review of Resident #39's medical record revealed Resident #39 was not receiving anticoagulation therapy
since 09/17/22.
Review of the quarterly MDS assessment dated [DATE] revealed Resident #39 was marked for receiving
anticoagulation therapy for the look-back period
Interview on 02/15/23 at 8:57 A.M. with Licensed Practical Nurse (LPN) #109 verified Resident #39 's MDS
assessment dated [DATE] was marked incorrectly for anticoagulation. LPN #109 verified Resident #39 was
not on anticoagulation therapy at the time of assessment and was last on anticoagulation therapy until
09/17/22.
3. Record review for Resident #50 revealed an admission date of 10/22/22. Diagnoses included history of
transient ischemic attack (TIA) and cerebral infarction without residual deficits.
Review of the physician orders from 12/01/23 to 01/01/23, revealed Resident #50 did not receive
anticoagulation therapy.
Review of the quarterly Minimum Data Set (MDS) assessment, dated 01/01/23, revealed Resident #50 was
marked for receiving anticoagulation therapy for the look-back period
Interview on 02/15/23 at 8:57 A.M. with Licensed Practical Nurse (LPN) #109 verified Resident #50's MDS
assessment dated [DATE] was marked incorrectly for anticoagulation. LPN #109 verified Resident
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
#50 was not on anticoagulation therapy at the time of assessment.
Level of Harm - Minimal harm
or potential for actual harm
Review of the MDS guidance revealed N0410E, Anticoagulant (e.g., warfarin, heparin, or low- molecular
weight heparin): Record the number of days an anticoagulant medication was received by the resident at
any time during the seven-day look-back period (or since admission/entry or reentry if less than seven
days). Do not code antiplatelet medications such as aspirin/extended release, dipyridamole, or clopidogrel
here.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366303
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highbanks Care Center
111 Lazelle Road East
Columbus, OH 43235
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0921
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and
the public.
Based on observation and staff interviews, the facility failed to ensure resident rooms were maintained in
good repair. This affected four resident's (#1, #4, #7 and #24) of 24 residents reviewed for environment
concerns. The facility census was 50.
Findings include:
1. Observation on 02/13/23 at 7:59 P.M. of Resident #1 and Resident #7's room revealed a salad plate size
dent in the wall above Resident #7's bed and the window blinds were broken with several pieces sticking
out in various directions and several pieces broken off.
Interview and observation on 02/13/23 at 7:59 P.M. with State Tested Nursing Aide (STNA) #151 confirmed
the window blinds were broken and in disrepair and also confirmed the dent in the wall. STNA revealed
Resident #7 was aggressive at times and had likely hit the wall herself.
Interview and observation on 02/16/23 at 9:31 A.M. with Maintenance Director (MD) #135 confirmed the
dent in the drywall above Resident #7's bed.
2. Observation on 02/13/23 at 8:08 P.M. revealed the blinds in Resident #4 and Resident 24's room were
broken. Several pieces had broken off and other pieces were bent in various directions.
Interview and observation on 02/13/23 at 8:08 P.M. with Licensed Practical Nurse (LPN) #145 confirmed
the blinds were not maintained in good repair.
Interview and observation on 02/16/23 at 9:31 A.M. with Maintenance Director (MD) #135 confirmed
several rooms on the 200 hall had broken blinds and they were working to replace the broken ones. He
revealed one of the residents has been wandering into resident rooms and will break the blinds.
This deficiency represents non-compliance investigated under Master Complaint Number OH00140325 and
Complaint Numbers OH00140308 and OH00140106.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366303
If continuation sheet
Page 8 of 8