F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident
#352 was admitted to the facility on [DATE] with diagnosis including cerebral vascular disease, depression,
anemia, cognitive communication deficit, chronic kidney disease, anxiety, coronary artery disease,
dementia. Review of the most current MDS assessment dated [DATE] identified the resident with
moderately impaired cognition, dependent on staff for the completion of ADL and rejection of care.
Review of a nursing plan of care dated 11/13/17 revealed the residents need for assistance with ADL's.
Interventions included to allow the resident time to complete task as able, monitor the need for clothing or
personal care items and assist with purchasing, two staff assist with all care. Additionally on 11/21/17 a
plan of care was developed due to the resident's behavior of resistance to care. Interventions included
explain procedures prior to beginning, use two care givers with care, when episodes of refusing care are
noted approach with calm manner, explain all care, attempt to address any concerns related to care, notify
social worker or Registered Nurse for follow up.
Surveyor observations on 09/10/18 at 11:10 A.M., 1:00 P.M., 2:20 P.M. and on 09/11/18 at 11:08 A.M., 1:09
P.M. and 2:55 P.M. noted the resident was in bed wearing a hospital house gown. The resident had a
wardrobe closet with approximately five shirts and one pair of pants.
On 09/11/18 at 2:58 P.M., interview with State Tested Nurse Aide (STNA) #101 revealed no attempts were
made to get the resident dressed due to behavioral concerns and resistance to care. STNA #101 also
noted the resident lacked adequate clothing.
On 09/11/18 at 3:01 P.M., interview with Licensed Practical Nurse (LPN) #200 confirmed the resident was
resistive to care and was not dressed or out of bed on 09/10/18 or 09/11/18.
Review of the medical record for 09/10/18 and 09/11/18 revealed no documentation indicating the resident
was resistive to care on those dates.
Based on medial record review, observation, and review of facility policy the facility failed to ensure
residents with indwelling catheters had their catheters managed in a dignified manner. This affected one
Resident (#147) of four reviewed for activity of daily living (ADL) care. The facility identified 41 residents as
having indwelling catheters. In addition, the facility failed to ensure dependent residents were dressed on a
daily basis. This affected one Resident (#352) of four reviewed for ADL care. The facility identified 24
residents as being dependent for dressing. The facility census was 392.
Findings Include:
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
366325
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366325
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/13/2018
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ohio Veterans Home
3416 Columbus Ave
Sandusky, OH 44870
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
1. Review of Resident #147's medical record revealed an admission date of 12/04/16. Diagnoses included
hyperlipidemia, chronic atrial fibrillation, hypertension, major depressive disorder, hemiplegia, dysphagia,
and anxiety disorder.
Review of Resident #147's Minimum Data Set (MDS) dated [DATE] revealed the resident was cognitively
intact. Resident #147 required extensive assistance with transfer, dressing, and personal hygiene. Resident
#147 was totally dependent on staff for toilet use. Resident #147 had an indwelling catheter.
Review of Resident #147's care plan updated 07/10/18 revealed supports and interventions for ADL
assistance, risk for falls, pain, indwelling catheter, risk for aspiration, risk for dehydration, risk for
malnutrition, limited range of motion, and refusal of care.
Observation on 09/10/18 at 11:48 A.M. found Resident #147 in bed with a full, uncovered, catheter bag
hanging on the side of the bed. Resident #147 emitted a strong smell of body odor and urine. At the time of
the observation Resident #147 was interviewed but the resident refused to comment on his hygiene or
catheter bag.
Interview on 09/10/18 at 11:49 A.M. with Licensed Practical Nurse (LPN) #410 verified Resident #147's
catheter bag was full, uncovered, and visible from the hallway. LPN #410 lifted the full catheter bag and
placed it in the catheter bag cover.
Review of facility policy titled, Urinary Catheterization Work Instructions, dated 05/16/11 revealed the
collection bag was to be emptied on each shift and as needed. Drainage bags should be placed in
cloth/vinyl bag for aseptic purposes.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366325
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366325
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/13/2018
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ohio Veterans Home
3416 Columbus Ave
Sandusky, OH 44870
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, observation, and review of facility policy the facility failed to ensure residents who
required staff assistance with activities of daily living (ADL), received adequate care. This affected one
Resident (#147) of four residents reviewed for ADLs. The facility census was 392.
Residents Affected - Few
Findings Include:
Review of Resident #147's medical record revealed an admission date of 12/04/16. Diagnoses included
hyperlipidemia, chronic atrial fibrillation, hypertension, major depressive disorder, hemiplegia, dysphagia,
and anxiety disorder.
Review of Resident #147's Minimum Data Set (MDS) dated [DATE] revealed the resident was cognitively
intact. Resident #147 required extensive assistance with transfer, dressing, and personal hygiene. Resident
#147 was totally dependent on staff for toilet use and required supervision, set up only, for eating. Resident
#147 displayed the behavior of rejecting care one to three days out of the review period.
Review of Resident #147's care plan updated 07/18/18 revealed supports and interventions for risk for falls,
pain, indwelling catheter, risk for aspiration, risk for dehydration, risk for malnutrition, limited range of
motion, refusal of care, and activities of daily living assistance. Resident #147 disliked changing clothes,
bathing, shaving (trimming beard) and haircuts. A specific care plan goal revealed Resident #147 would
receive appropriate level of support to adequately and safely complete ADLs while maintaining maximum
level of independence. Resident #147 would be clean, dressed, and well groomed each day through the
review. Interventions for episodes of refusal of care were to redirect as needed, speak softly, listen to
complaint, and reproach at a later time in a calm manner Inappropriate behaviors were to be monitored and
document.
Review of Resident #147's ADL Exception Comments form revealed Resident #147 refused a brief change
on 08/14/18 and refused breakfast on 09/12/18. No other refusals were documented.
Review of Resident #147's behavior log revealed tracking was completed for the behavior of refusing of
showers. Resident #147 refused showers on 08/04/18, 09/05/18, 09/08/18 and 09/12/18. Showers were
listed as being provided on 08/01/18, 08/08/18, 08/11/18, 08/15/18, 08/22/18, 08/26/18, 08/29/18 and
09/01/18. Resident #147's behavior log was silent to refusal of dressing, or other ADL care.
Observation on 09/10/18 at 11:48 A.M. revealed Resident #147 was in bed with a full, uncovered, catheter
bag hanging on the side of the bed. Resident #147 emitted a strong smell of body odor and urine. At the
time of the observation, Resident #147 was interviewed and refused to comment on his hygiene or catheter
bag.
Interview on on 09/10/18 at 11:49 A.M. with Licensed Practical Nurse (LPN) #410 verified Resident #147
had a strong smell of urine and body odor. LPN #410 reported an oxidizer had been placed in Resident
#147's room to help with the smell. LPN #410 reported Resident #147's odor had been an ongoing issue.
LPN #410 also verified Resident #147's catheter bag was full and uncovered. LPN #410 lifted the full
catheter bag and placed it in the catheter bag cover.
Observation on 09/11/18 at 10:31 A.M. of Resident #147 revealed a strong smell of body odor and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366325
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366325
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/13/2018
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ohio Veterans Home
3416 Columbus Ave
Sandusky, OH 44870
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
urine noted. An oxidizer was running in Resident #147's room. Resident #147's catheter bag was covered
and appeared half full of urine. Resident #147 refused to answer questions. Resident #147 was found to be
wearing the same clothes as the day before.
Interview on 09/11/18 at 10:47 A.M. with LPN #420 revealed Resident #147 refused to drink anything but
Dr. Pepper. Resident #147's urine was darker in color and had a stronger odor due to this. LPN #420
reported Resident #147 refused to shower and there was an odor from that as well.
Interview on 09/11/18 at 11:00 A.M. with LPN #430 revealed Resident #147 refused to have his sheets
changed and would refuse to get out of bed. LPN #430 reported the only time Resident #147 would get out
of bed was to shower. LPN #430 reported Resident #147 would throw food if anything was brought to him
after he declined to eat and he would hit at staff if they attempted to provide care after he refused. LPN
#430 reported some of Resident #147's medications were adjusted for depression and they observed
improvements with his cooperation. LPN #430 verified Resident #147 was wearing the same clothes as the
day before.
Interview on 09/11/18 at 4:19 P.M. with State Tested Nursing Assistant (STNA) #500 revealed Resident
#147 would throw food at staff and swing at staff if they provided him food he didn't want or if they tried to
provide care he didn't want. STNA #500 stated Resident #147 often refused to get dressed or cleaned up.
Interview on 09/11/18 at 4:20 P.M. with LPN #440 found no refusals of care noted for Resident #147. LPN
#440 verified Resident #147 was wearing the same clothes as yesterday.
Interview on 09/11/18 at 4:25 P.M. with Resident #147 revealed he refused to eat breakfast and dinner.
Resident #147 reported he ate all of his lunch and had been eating the snacks he had in his room.
Resident #147 smelled unclean and was wearing the same clothes as yesterday (09/10/18). Resident #147
denied refusing to be changed or cleaned up.
Interview on 09/12/18 at 10:30 A.M. with STNA #510 revealed Resident #147 was not cooperative with care
and required total care for personal hygiene. STNA #510 reported she documented Resident #147's
refusals as they were trained. STNA #510 reported Resident #147 had not refused care when STNA #510
worked with Resident #147. STNA #510 reported she would give Resident #147 time and Resident #147
would cooperate if re-approached with a calm tone and demeanor.
Observation on 09/12/18 at 10:37 A.M. revealed Resident #147 watching television in his room. Resident
#147's catheter bag was covered but was full and bulging. Resident #147 was dressed in a different shirt.
Resident #147 still had a strong smell of body odor and urine. Resident #147 refused to be interviewed.
Review of facility policy titled, Urinary Catheterization Work Instructions, dated 05/16/11 revealed the
collection bag was to be emptied on each shift and as needed. Drainage bags should be placed in
cloth/vinyl bag for aseptic purposes.
Review of the facility policy titled, Dressing Resident Work Instructions, dated 05/13/17 revealed the policy
was silent to the frequency residents should be dressed or have their clothing changed.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366325
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366325
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/13/2018
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ohio Veterans Home
3416 Columbus Ave
Sandusky, OH 44870
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate
catheter care, and appropriate care to prevent urinary tract infections.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
medical record review, observation, staff interview and facility work instructions, the facility failed to ensure
indwelling urinary catheter care was provided accordingly. This affected one Resident (#17) of three
reviewed for indwelling urinary catheter use. The facility identified 42 current residents with indwelling
urinary catheters in a facility census of 392.
Findings include:
Resident #17 was admitted to the facility on [DATE] with diagnosis including, dementia, hypertension,
benign prostatic hyperplasia, urethral stricture, urinary retention, coronary artery disease, neuromuscular
dysfunction of the urinary bladder, and congestive heart failure. According to the most current minimum
data set (MDS) assessment dated [DATE] the resident was identified with severe cognitive impairment,
dependent on staff for the completion of activities of daily living (ADL's) and utilized an indwelling urinary
catheter.
According to the medical record on 10/06/16 a physician order for the placement of an indwelling (foley)
urinary catheter was initiated due to the diagnosis of neurogenic urinary bladder. Catheter care was to be
performed by cleansing the urinary meatus with soap and water and monitor output every shift. On
10/27/17 a nursing plan of care was initiated to address the use of the urinary indwelling catheter.
Interventions included to monitor for signs and symptoms of urinary tract infection, catheter care as
ordered, irrigate catheter as ordered, empty catheter drainage bag every shift, change catheter as ordered,
cleanse urinary meatus with soap and water and monitor output each shift.
On 09/07/18 the resident was noted to have a positive urine culture result indicating two organisms present
in the urine. The organisms were identified as citrobacter fraundii and proteus mirabilis. The physician
subsequently started the resident on antibiotic therapy for the treatment of a urinary tract infection.
Review of the medical record lacked documentation indicating catheter care was being completed each
shift.
Surveyor observation on 09/12/18 at 9:20 A.M. revealed state tested nurse aide (STNA) #100 was
observed at Resident #17's bedside. STNA#100 washed hands and donned non-sterile gloves. STNA#100
proceeded to expose Resident #17's perineum and obtained a disposable incontinence wipe. STNA#100
then cleansed the insertion site of the catheter, wiped the tubing and cleansed the residents scrotal area
and with the same portion of incontinence wipe cleansed the insertion site and tubing. Resulting in cross
contamination. Interview with STNA #100 on 09/12/18 at 9:27 A.M. verified the cross contamination during
the indwelling urinary catheter care.
On 09/12/18 at 11:47 A.M. interview with Assistant Director of Nursing(ADON) #1 verified the medical
record did not contain documentation regarding the provision of indwelling catheter care each shift.
Review of the facility catheter care work instructions updated on 06/01/17 noted the procedure to clean the
catheter from the meatus down the catheter. Clean downward, away from the meatus with one stroke.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366325
If continuation sheet
Page 5 of 5