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Inspection visit

Health inspection

ALTERCARE THORNVILLE INC.CMS #3663692 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the self-reported incident (SRI) and the facility's investigation, review of the facility policy, record review, and staff interviews, the facility failed to immediately report an allegation of staff-to-resident verbal abuse to the Administrator or designee. This affected one (Resident #27) of three residents reviewed for abuse. This had the potential to affect the six other residents (Resident #3, #16, #27, #35, #38, #39, and #40) who were identified by the facility to be on the Alleged Perpetrator's assignment on 10/06/23. The facility census was 40. Findings include: Review of the medical record revealed Resident #27 was admitted on [DATE]. Diagnoses included senile degeneration of brain, displace fracture of right femur, acute respiratory failure with hypoxia, depression, acute kidney failure, anxiety disorder, and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #27 had severe cognitive impairment. Review of the SRI control number 239906 dated 10/06/23 at 2:00 P.M. revealed there was an allegation of verbal abuse by a staff member to Resident #27 on 10/06/23 at approximately 8:30 A.M. State Tested Nursing Assistant (STNA) #100 and STNA #104 reported they were providing care for Resident #27 when STNA #150 (Alleged Perpetrator) entered the room. STNA #150 stated if he is going to act like a little expletive, I will not be giving him a shower today. STNA #150 then left the room. STNA #100 and STNA #104 completed care for Resident #27 and then reported the alleged incident to the nurse. Review of the statement signed by the Administrator on 10/06/23 revealed STNA #150 was interviewed via the telephone on 10/06/23 at 2:30 P.M. STNA #150 denied making the comment in front of Resident #27. A written statement dated 10/06/23 by STNA #104 revealed STNA #100 and STNA #104 were providing care for Resident #27 when STNA #150 walked in the room. Resident #27 pulled the covers over his head. STNA #150 stated I'm not going to give him a shower if he is going to act like a expletive. Between 1:00 P.M. and 1:30 P.M., STNA #150 was yelling down the hall about STNA #100 and STNA #104 making up lies about STNA #150. A resident's family was on the hall. The incident was reported to the front office and the department heads walked STNA #150 out of the facility. A statement dated 10/06/23 revealed Licensed Practical Nurse (LPN) #200 addressed the allegation with STNA #150. STNA #150 denied making the comment. LPN #200 reported there were conflicting stories of whether the comment was made in front of Resident #27 or in the hallway. A statement dated 10/06/23 by STNA #172 revealed STNA #150 had a bad attitude that day (10/06/23). Review of a typed statement by STNA #100 dated 10/09/23 at 10:58 A.M. revealed STNA #150 had been bragging about it being her last day and how much she hated working at the facility. STNA #150 was (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 366369 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366369 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/03/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Altercare Thornville Inc. 14100 Zion Road Thornville, OH 43076 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some assigned to Resident #27. About an hour after breakfast, STNA #100 and STNA #104 went into Resident #27's room and saw Resident #27 had not touched his food and was lying in bed. STNA #100 and STNA #104 started getting things ready to provide incontinence care for Resident #27 and get Resident #27 out of bed. STNA #150 walked in to Resident #27's room. As STNA #100 started providing care, Resident #27 pulled the blanket up over his head. STNA #150 stated I am not putting him in the shower if he is going to be a expletive. STNA #100 and STNA #104 reported to the nurse what STNA #150 said. STNA #150 waited for STNA #100 at the nurse's station and STNA #150 screamed she was going to hit and beat STNA #100 and hit everyone in the building. STNA #100 walked away and STNA #150 continued to scream down the hall. A written statement dated 10/13/23 by Licensed Social Worker (LSW) #201 revealed on 10/06/23 around 1:50 P.M., STNA #150 and STNA #103 went to the front office to speak to the receptionist. LSW #201 was not in the meeting but could hear STNA #150 loudly saying the employees were unprofessional. A few minutes after STNA #150 left the office, two STNAs came to the front and stated STNA #150 was yelling and threatening to hit people. LSW #201 contacted the Director of Nursing (DON) and Administrator by telephone. STNA #150 denied calling Resident #27 names in his presence. Interview on 01/03/24 at 11:03 A.M. with STNA #100 revealed Resident #27 got cold when care was provided so he frequently pulled the blankets over his head during care. STNA #100 verified STNA #150 stated if Resident #27 was to going act like a little expletive, STNA #150 would not give Resident #27 a shower. STNA #100 stated after care was provided for Resident #27, STNA #100 and STNA #104 reported what STNA #150 had said in Resident #27's room. Interview on 01/03/24 at 11:10 A.M. with STNA #104 revealed they were in the room providing care for Resident #27 when Resident #150 entered the room and called Resident #27 an expletive. STNA #104 stated the incident was reported to the nurse by STNA #100 and STNA #104. Interview on 01/03/24 at 2:38 P.M. with the Administrator and Director of Nursing verified STNA #100 and STNA #104 reported the alleged allegation of verbal abuse to the nurse, but the nurse did not report the incident to the Administrator or designee because STNA #150 stated they did not make those comments in Resident #27's room. The nurse did not feel it was reportable since there was conflicting reports of what happened. The Administrator verified the incident of alleged verbal abuse occurred around 8:30 A.M. and the Administrator was not notified until around 2:00 P.M. Review of the facility's undated policy titled Abuse, Mistreatment, Neglect, Misappropriation of Resident Property and Exploitation revealed staff should report all incidents/allegations immediately to the Administrator or designee. This deficiency represents non-compliance investigated under Complaint Number OH00149425. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366369 If continuation sheet Page 2 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366369 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/03/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Altercare Thornville Inc. 14100 Zion Road Thornville, OH 43076 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Respond appropriately to all alleged violations. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the self-reported incident (SRI) and investigation, review of the facility's policy, record review, and staff interviews, the facility failed to protect the other residents from potential abuse by not immediately removing State Tested Nursing Assistant (STNA) #150 from the facility after there was an allegation of verbal abuse to Resident #27. This affected one (Resident #27) of three residents reviewed for abuse. This had the potential to affect the six other residents (Resident #3, #16, #27, #35, #38, #39, and #40) who were identified by the facility to be on the STNA #150's assignment on 10/06/23. The facility census was 40. Residents Affected - Some Findings include: Review of the medical record revealed Resident #27 was admitted on [DATE]. Diagnoses included senile degeneration of brain, displace fracture of right femur, acute respiratory failure with hypoxia, depression, acute kidney failure, anxiety disorder, and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #27 had severe cognitive impairment. Review of the SRI control number 239906 dated 10/06/23 at 2:00 P.M. revealed there was an allegation of verbal abuse by a staff member to Resident #27 on 10/06/23 at approximately 8:30 A.M., STNA #100 and STNA #104 reported they were providing care for Resident #27 when STNA #150 entered the room. STNA #150 stated if he is going to act like a little expletive, I will not be giving him a shower today. STNA #150 then left the room. STNA #100 and STNA #104 completed care for Resident #27 and then reported the alleged incident to the nurse. The SRI did not list an alleged perpetrator. Review of the written statement dated 10/06/23 by STNA #104 revealed STNA #100 and STNA #104 were providing care for Resident #27 when STNA #150 walked in the room. Resident #27 pulled the covers over his head. STNA #150 stated I'm not going to give him a shower if he is going to act like a expletive. Between 1:00 P.M. and 1:30 P.M., STNA #150 was yelling down the hall about STNA #100 and STNA #104 making up lies about STNA #150. A resident's family was on the hall. Review of the statement dated 10/06/23 revealed Licensed Practical Nurse (LPN) #200 addressed the allegation with STNA #150. STNA #150 denied making the comment. LPN #200 reported there were conflicting stories of whether the comment was made in front of Resident #27 or in the hallway. A statement dated 10/06/23 by STNA #172 revealed STNA #150 had a bad attitude that day (10/06/23). Review of a typed statement by STNA #100 dated 10/09/23 at 10:58 A.M. revealed STNA #150 had been bragging about it being her last day and how much she hated working at the facility. STNA #150 was assigned to Resident #27. About an hour after breakfast, STNA #100 and STNA #104 went into Resident #27's room and saw Resident #27 had not touched his food and was lying in bed. STNA #100 and STNA #104 started getting things ready to provide incontinence care for Resident #27 and get Resident #27 out of bed. STNA #150 walked in to Resident #27's room. As STNA #100 started providing care, Resident #27 pulled the blanket up over his head. STNA #150 stated I am not putting him in the shower if he is going to be a expletive. STNA #100 and STNA #104 reported to the nurse what STNA #150 said. STNA #150 waited for STNA #100 at the nurse's station and STNA #150 screamed she was going to hit and beat STNA #100 and hit everyone in the building. STNA #100 walked away and STNA #150 continued to scream down the hall. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366369 If continuation sheet Page 3 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366369 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/03/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Altercare Thornville Inc. 14100 Zion Road Thornville, OH 43076 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Review of the written statement dated 10/13/23 by Licensed Social Worker (LSW) #201 revealed on 10/06/23 around 1:50 P.M., STNA #150 and STNA #103 went to the front office to speak to the receptionist. LSW #201 was not in the meeting but could hear STNA #150 loudly saying the employees were unprofessional. A few minutes after STNA #150 left the office, two STNAs came to the front and stated STNA #150 was yelling and threatening to hit people. LSW #201 contacted the Director of Nursing (DON) and Administrator by telephone. STNA #150 denied calling Resident #27 names in his presence. Review of the time punches for STNA #150 on 10/06/23 revealed STNA #150 clocked in at 7:00 A.M. and clocked out at 1:52 P.M. Interview on 01/03/24 at 11:03 A.M. with STNA #100 revealed Resident #27 got cold when care was provided so he frequently pulled the blankets over his head during care. STNA #100 verified STNA #150 stated if Resident #27 was to going act like a little expletive, STNA #150 would not give Resident #27 a shower. STNA #100 stated after care was provided for Resident #27, STNA #100 and STNA #104 reported what STNA #150 had said in Resident #27's room. Interview on 01/03/24 at 11:10 A.M. with STNA #104 revealed they were in the room providing care for Resident #27 when Resident #150 entered the room and called Resident #27 an expletive. STNA #104 stated the incident was reported to the nurse in the morning by STNA #100 and STNA #104. Interview on 01/03/24 at 2:38 P.M. with the Administrator and Director of Nursing verified STNA #100 and STNA #104 reported the alleged allegation of verbal abuse by STNA #150 to Resident #27. The Administrator verified the incident of alleged verbal abuse occurred around 8:30 A.M. and STNA #150 did not clock out until 1:52 P.M. STNA #150 was escorted out the facility around that time. The Administrator verified STNA #150 had continued to work after an allegation of abuse was made and was not escorted out of the facility until STNA #150 was yelling and threatening coworkers in the hallway. Review of the facility's undated policy titled Abuse, Mistreatment, Neglect, Misappropriation of Resident Property and Exploitation revealed if a staff member is accused or suspected of Abuse, Neglect, Exploitation, Mistreatment or Misappropriation of resident property, the facility should immediately remove the staff member from the facility. This deficiency represents non-compliance investigated under Complaint Number OH00149425. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366369 If continuation sheet Page 4 of 4

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Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0610GeneralS&S Epotential for harm

    F610 - In response to allegations of abuse, neglect, exploitation, or mistreatment, the

    Respond appropriately to all alleged violations.

  • 0609GeneralS&S Epotential for harm

    F609 - The facility must develop and implement written policies and procedures that:

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

FAQ · About this visit

Common questions about this visit

What happened during the January 3, 2024 survey of ALTERCARE THORNVILLE INC.?

This was a inspection survey of ALTERCARE THORNVILLE INC. on January 3, 2024. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at ALTERCARE THORNVILLE INC. on January 3, 2024?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Respond appropriately to all alleged violations."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.