F 0697
Provide safe, appropriate pain management for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
Based on medical record review, staff interview, and policy review, the facility failed ensure pain
management was provided. This affected two residents (#43 and #56) out of three residents reviewed who
had pain managed at the facility. The facility census was 56.
Residents Affected - Few
Findings Include:
1. Review of the medical record for Resident #44 revealed an admission date 07/16/22. Diagnoses included
acute respiratory failure, type two diabetes, spondylosis, sciatica, and Ogilvie syndrome (a disorder
affecting the contraction of the bowel). Resident #44 was alert and oriented.
Review of the plan of care dated 03/16/23 revealed Resident #44 was at risk for chronic pain related
sciatica, spondylosis, and osteoarthritis. Interventions included administering analgesia per orders,
identifying and treating, identify previous pain, monitor pain characteristics, notify the physician if
interventions were unsuccessful, and provide the resident with reassurance that pain was time limited.
Review of the physician order dated 07/16/22 revealed that Resident #44 had an order for Tylenol Extra
Strength 500 milligram take two tablets by mouth every eight hours need for pain.
Review of the physician order dated 07/18/22 revealed Resident #44 had an order for pain monitoring, to
observe for pain. If pain was present treat trying non-pharmacological interventions such as ice packs,
warm compress, repositioning, massage, distraction activity prior to medicating if appropriate and check
those utilized, if other document in the progress notes every shift.
Review of the physician order dated 12/24/22 revealed Resident #44 had an order for Oxycodone (a
narcotic pain medication) five milligram tablet take one by mouth every six hours as needed for pain.
Discontinued on 04/27/23.
Review of the physician order dated 04/27/23 revealed that Resident #44 had an order for Oxycodone five
milligram tablet take one by mouth every eight hours as needed for pain.
Review of the Medication Administration Record (MAR) dated from 04/01/23 through 05/19/23 revealed
Resident #44 had no non-pharmacological interventions prior to the administration of pain medication on
04/15/23, 04/16/23, 04/17/23, 04/18/23, 04/21/23, 04/23/23, 04/28/23, 05/01/23, 05/02/23, 05/03/23,
05/04/23, 05/15/23, and 05/19/23.
Interview on 05/19/23 at 4:08 P.M., with the Director of Nursing (DON) who verified the nurse who
administered pain medication to Resident #44 had not tried a non-pharmacological pain intervention
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
366376
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366376
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/19/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Middletown
105 Atrium Drive
Franklin, OH 45005
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
before administering pain medication to Resident #44.
Level of Harm - Minimal harm
or potential for actual harm
2. Review of the medical record for Resident #56 revealed an admission date on 04/08/22. Diagnoses
included polyneuropathy, pain in the left leg, chronic atrial fibrillation, chronic kidney disease, and
osteoporosis. Resident #56 was cognitively intact.
Residents Affected - Few
Review of the plan of care dated 04/09/23 revealed that Resident #56 was at risk for pain related to
decreased range of motion, weakness, decreased activity of daily living, polyneuropathy, left leg pain, and
osteoporosis. Interventions included providing pain management each shift, provide rest for involved joints,
avoid activities, monitor for ideal body weight, evaluate, and provide adaptive equipment, use range of
motion, and refer to therapy.
Review of the physician order dated 04/08/22 revealed Resident #56 had an order for pain monitoring, to
observe for pain. If pain was present treat trying non-pharmacological interventions such as ice packs,
warm compress, repositioning, massage, distraction activity prior to medicating if appropriate and check
those utilized, if other document in the progress notes every shift. Review on an order dated 04/15/23
revealed Resident #56 had Oxycodone five mg every four hours as needed for pain.
Review of the MAR dated from 04/01/23 through 05/19/23 revealed Resident #56 had no
non-pharmacological interventions before pain medication was administered on 04/03/23, 04/08/23,
04/13/23, 04/14/23, 04/17/23, 04/23/23, 04/26/23, 04/28/23, and 05/06/23.
Interview on 05/19/23 at 3:34 P.M., with the DON who stated the facility had a lack of documentation. The
DON verified the nurse who gave narcotics to Resident #56 had not used non-pharmacological
interventions before pain medication was administered.
Review of the facility policy titled Pain Management, dated 12/28/21 revealed if the resident identified pain,
the nurse would perform a thorough assessment of the resident's pain to differentiate the various types and
degree of pain. The assessment will be documented in the medical record. The assessment process will
include location of pain, intensity of pain, quality, onset, and aggravating factors. Non-pharmacological
forms of interventions will be considered whenever appropriate. The resident, and resident representative
when appropriate will be educated regarding this role in managing pain.
This deficiency represents non-compliance investigated under Complaint Number OH00142766.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366376
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
366376
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/19/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Otterbein Middletown
105 Atrium Drive
Franklin, OH 45005
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
Based on medical record review, staff and resident interview, and policy review, the facility failed to ensure
the resident medical record was retained and complete. This affected one resident (#56) out of three
resident records reviewed. The facility census was 56 residents.
Findings include:
Review of the medical record for Resident #56 revealed an admission date on 04/08/22. Diagnoses
included polyneuropathy, pain in the left leg, chronic atrial fibrillation, chronic kidney disease, and
osteoporosis. Resident #56 was cognitively intact.
Review of the plan of care dated 04/09/23 revealed Resident #56 was at risk for pain related to decreased
range of motion, weakness, decreased activity of daily living, polyneuropathy, left leg pain, and
osteoporosis. Interventions included providing pain management each shift, provide rest for involved joints,
avoid activities, monitor for ideal body weight, evaluate, and provide adaptive equipment, use range of
motion, and refer to therapy.
Review of the physician orders dated 04/15/23 revealed Resident #56 was ordered oxycodone (a narcotic
pain medication) five mg every four hours as needed for pain.
Review of the medical record revealed there was no narcotic count sheet or pharmacy control sheet for the
month of March 2023 or April 2023.
Interview on 05/19/23 at 1:38 P.M., Resident #56 said he had not taken any narcotic pain medication over
the last couple of months.
Interview on 05/19/23 at 2:09 P.M., with the Director of Nursing (DON) who stated she did not have the
paper narcotic count sheets for March 2023 and April 2023 for Resident #56. The DON stated she thought
another nurse had not filed them properly and had them shredded. The DON stated the process for the
narcotic sheets were to be filed in the hard chart of the resident or filed in medical records. The DON stated
she could not verify what nurse had taken the narcotic sheet record for Resident #56.
Review of the medical record on 05/19/23 at 2:09 P.M. with the DON who verified there was only the May
2023 narcotic count sheet for Resident #56.
Review of facility policy titled Medical and Personnel Record Storage, Retention, and Destruction Policy,
dated 09/23/2005, revealed the facility shall store, retain, and destroy all records in a manner that was
compliant with federal, state, and local laws, regulations, and rules, and that was consistent with this policy
and accepted standards of practice.
This deficiency represents non-compliance investigated under Complaint Number OH00142766.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
366376
If continuation sheet
Page 3 of 3