Inspection·January 31, 2024

F 0569 Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident funds account was paid out within 30 days of a resident's discharge. This affected one (#154) out of five residents reviewed for personal funds accounts. The facility census was 42. Residents Affected - Few Findings include: Review of Resident #154's chart revealed Resident #154 was admitted to the facility on [DATE] with diagnoses including sepsis, cellulitis of right lower limb, cellulitis of left lower limb, congestive heart failure and atrial fibrillation. Review of Resident #154's discharge Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was cognitively intact. Review of Resident #154's chart revealed the resident was discharged from the facility on 08/18/23. Review of Resident #154's resident trust authorization dated 05/10/22 revealed Resident #154's power of attorney (POA) authorized the facility to handle Resident #154's funds. Review of Resident #154's quarterly statement from 10/01/23 to 12/13/23 revealed Resident #154 had an ending balance for $20.00 on 12/31/23. Review of Resident #154's payment dated 01/18/24 revealed Resident #154's POA was paid $20.00 with a facility check on 01/18/24. Interview with Business Office Manager (BOM) #900 on 01/29/24 at 10:49 A.M. verified Resident #154 discharged from the facility on 08/18/23 and her resident funds account was not paid to the POA until 01/18/24. Review of the facility's resident trust management policy dated June 2022 revealed closing of accounts and refunds should be completed within 30 days of a resident's discharge. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366482 If continuation sheet Page 2 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366482 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Gateway Springs Health Campus 7250 Gateway Avenue Hamilton, OH 45011 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 Provide safe, appropriate pain management for a resident who requires such services. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident's pain was monitored and treated. This affected one (#145) out of one resident reviewed for pain. The facility census was 42. Residents Affected - Few Findings include: Review of Resident #145's chart revealed Resident #145 admitted to the facility on [DATE] with diagnoses including unspecified fracture of left patella subsequent encounter for closed fracture with routine healing, type two diabetes mellitus, chronic kidney disease, hypothyroidism, unspecified hearing loss and constipation. Review of Resident #145's hospital discharge plan and instructions dated 01/15/24 revealed Resident #145 was prescribed Oxycodone 5 milligrams (mgs) by mouth every eight hours as needed (PRN). Review of the pain scales for Resident #145 from 01/15/24 to 01/20/24 revealed Resident #145 had a pain scale of a zero out of 10 (pain where zero is no pain and 10 is severe pain) on 01/16/24, 01/17/24, and 01/19/24. Resident #145 had a pain scale of nine out of 10 on 01/18/24 at 11:36 A.M., six out of 10 on 01/20/24 at 2:39 A.M. and six out of 10 on 01/20/24 at 10:39 A.M. Review of the physician's orders for Resident #145 dated 01/15/24 to 01/20/24 revealed Resident #145 was ordered oxycodone 5 mgs every eight hours PRN for moderate to severe pain. Review of the January 2023 medication administration records (MARs) for Resident #145 revealed the resident did not receive any of her ordered PRN oxycodone 5 mgs for moderate to severe pain from 01/15/24 to 01/19/24. Resident #145 first received her PRN oxycodone 5 mgs on 01/20/24 at 2:40 A.M. with a pain rating of a six and on 01/20/24 at 10:20 A.M. with a pain rating of a six. Review of an occupational therapy evaluation and plan of treatment for Resident #145 dated 01/16/24 revealed the resident had pain that interfered and limited functional activity and the resident verbalized pain. Resident #145 evaluation revealed Resident #145 was agreeable and participated very well with the evaluation. The evaluation also stated, limited with pain and praying to Jesus for help during evaluation. Resident #145 was able to follow multi-step commands and was limited due to left knee pain. Review of a physical therapy evaluation and plan of treatment for Resident #145 dated 01/16/24 revealed the resident had pain that interfered and limited functional activity and the resident verbalized pain. Resident #145 evaluation revealed Resident #145 was agreeable and participated very well with the evaluation. The evaluation also stated, limited with pain and praying to Jesus for help during evaluation. Resident #145 was able to follow-multi step commands and was limited due to left knee pain. Review of a physician's order for Resident #145 dated 01/19/24 revealed Resident #145 was ordered oxycodone 5 mgs give an additional dose for pain control on 01/19/24 only . Review of a physician's note for Resident #145 dated 01/19/24 revealed the resident was seen by Physician #33. The note stated Resident #145 came to the facility on [DATE] from the hospital where she was admitted on [DATE] secondary to mechanical fall sustained left knee displaced transverse (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366482 If continuation sheet Page 3 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366482 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Gateway Springs Health Campus 7250 Gateway Avenue Hamilton, OH 45011 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few patella fracture and the resident was taken to the operating room. An open reduction and internal fixation (ORIF) was completed with no complications after surgery and Resident #145 was stable and improving gradually. Resident #145 was sent to the facility for rehabilitation. When Physician #33 came to see the resident, she was sitting in her wheelchair in her room and stated she had been in pain, and she had not been receiving her oxycodone because it was unavailable. Resident #145's daughter was also in the room and was angry Resident #145 had been in pain and she had not been receiving her oxycodone. Resident #145 denied any other complaints and Resident #145 was very pleasant. The assessment indicated the resident's nurse was concerned about the resident's pain. Review of Resident #145's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was moderately cognitively impaired. Resident #145 reported she had frequent pain in the past five days, her pain frequently made it hard to sleep at night, her pain limited her participation in rehabilitation therapy sessions, and frequently limited her day-to-day activities. Resident #145 rated her pain as severe for the past five days. Review of a physician's note for Resident #145 dated 01/22/24 revealed Resident #145 was seen by Physician. The note stated that Resident #145 was not receiving her oxycodone as planned on 01/19/24 (Friday) as her order dropped off the resident's chart although the medication was available. When Physician #33 came to see the resident, the resident was in mild pain secondary to not receiving her oxycodone. Physician #33 discussed the option of scheduling oxycodone to help decrease the amount of delay in bringing the pain medication. Review of a physician's order for Resident #145 dated 01/22/24 revealed Resident #145 was ordered oxycodone 5 mgs routinely every eight hours. There was no stop date on the order. Review of an occupational therapy note for Resident #145 dated 01/23/24 and authored by Certified Occupational Therapy Assistant (COTA) #800 revealed the family had no concerns over therapy but noted concerns with nursing care. Resident #145 was utilizing bed pan and not receiving pain medication in a timely manner. Review of the pain care plan for Resident #145 dated 01/25/24 revealed the resident was at risk for pain related to the surgical incision due to a left patella fracture and osteoporosis. Interventions included administer medications as ordered and notify the physician of any side effects observed or lack of effectiveness, attempt nonpharmacological interventions, notify the physician of an increase in pain, and observe and record verbal and non-verbal signs of pain. Interview with the power-of-attorney (POA) for Resident #145 on 01/30/24 at 4:01 P.M. revealed Resident #145 was admitted to the facility on [DATE] and the resident did not receive her oxycodone as they were ordered from 01/15/24 to 01/22/24 because the doctor had not signed the prescription. Resident #145's POA stated Resident #145 was in severe pain and had called family members crying out in pain during that time. Interview with the Director of Nursing (DON) on 01/31/24 at 10:00 A.M. verified Resident #145 did not receive her PRN oxycodone on 01/15/24, 01/16/24, 01/17/24, and 01/18/24. The DON also verified the occupational and physical therapy evaluations dated 01/16/24 stated Resident #145 was in pain, and she was asking Jesus for help. The DON also verified Resident #145's occupational therapy note stated that Resident #145 was not receiving her pain medication in a timely manner. Interview with Physical Therapist (PT) #400 on 01/31/24 at 10:27 A.M. revealed he completed the (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366482 If continuation sheet Page 4 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366482 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Gateway Springs Health Campus 7250 Gateway Avenue Hamilton, OH 45011 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 Level of Harm - Minimal harm or potential for actual harm physical therapy evaluation with Resident #145 on 01/16/24 and Resident #145 had pain when she stood up and was noted asking Jesus for help in a calm voice as she was standing up. PT #400 stated he would report a resident's pain to nursing but he could not remember the nurses name or details on the date of the evaluation. Residents Affected - Few Interview with COTA #800 on 01/31/24 at 10:37 A.M. revealed Resident #145 had pain during therapy. Telephone interview with Physician #33 on 01/31/24 at 12:27 A.M. revealed Resident #145 did not have any oxycodone from 01/15/24 until 01/19/24 because the facility had an order, but the prescription was not signed, and the facility could not get the medication from the pharmacy or emergency box without a signed prescription. Physician #33 stated she was not on call on 01/15/24 and did not know which physician did not sign the prescription but stated that nursing staff could always call the physician on call to get the prescription signed if needed. Physician #33 reported that Resident #145 was in pain when she saw her on 01/19/24 and the resident was holding her knee and stating she was in pain. Physician #33 stated she ensured Resident #145 was given a signed prescription for oxycodone 5 mg as needed on 01/19/24. Physician #33 also reported she saw Resident #145 on 01/22/24 and Resident #145's prescription for oxycodone had been automatically discontinued as the original prescription from the hospital had ended. Physician #33 reported she ordered Resident #145 routine oxycodone on 01/22/24 as Resident #145 was in pain. Review of the facility's guidelines for pain observation and management dated 05/11/16 revealed the facility will ensure each resident's pain including its origin, location, severity, alleviating and exacerbating factors, current treatment and response to treatment will be observed and documented according to the needs of each individual. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366482 If continuation sheet Page 5 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 366482 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/31/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Gateway Springs Health Campus 7250 Gateway Avenue Hamilton, OH 45011 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0758 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident that received a psychotropic medication had an appropriate diagnosis and indications for use. This affected one (#40) out of five residents reviewed for unnecessary medications. The facility census was 42. Findings include: Review of Resident #40's chart revealed Resident #40 admitted to the facility on [DATE] with diagnoses including unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, fracture of unspecified part of neck of left femur subsequent encounter for closed fracture with routine healing, insomnia, and disorientation. Review of Resident #40's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was severely cognitively impaired. Review of Resident #40's physician order dated 12/28/23 revealed Resident #40 was prescribed quetiapine/Seroquel (anti-psychotic) 25 milligrams (mgs) at bedtime for unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. Interview with Registered Nurse (RN) #950 on 01/30/24 at 11:11 A.M. verified Resident #40's physician's order dated 12/28/23 indicated the resident was prescribed quetiapine 25 mgs at bedtime for unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. RN #950 also confirmed unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety was not an appropriate diagnosis for the use of quetiapine and Resident #40 was not seen by a psychiatrist at the facility. RN #950 also verified Resident #40 did not have any additional psychiatric diagnoses for the use of Seroquel. Review of the facility's undated Seroquel manufacture instructions revealed Seroquel may increase the risk of death in older adults with mental health problems related to dementia. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 366482 If continuation sheet Page 6 of 6