Health inspection·June 8, 2023

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, resident interview, and staff interview, the facility failed to ensure a resident with recurrent urinary tract infections (UTI's) received indwelling urinary catheter care consistently as per her physician's orders and plan of care. This affected one resident (Resident #4) of two residents reviewed for urinary catheter or UTI's. The census was 68. Findings include: A review of Resident #4's medical record revealed she was admitted to the facility on [DATE]. Her diagnoses included neuromuscular dysfunction of the bladder, Alzheimer's disease, and dementia. A review of Resident #4's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident did not have any communication issues and was cognitively intact. She was not known to display any behaviors nor was she known to reject care. She required an extensive assist of two for toilet use and an extensive assist of one for personal hygiene. She was identified as having the use of an indwelling urinary catheter. A review of Resident #4's care plans revealed she had a care plan in place for an alteration in elimination with the use of an indwelling urinary catheter due to her diagnosis of a neurogenic bladder. The care plan indicated the resident had a history of recurrent UTI's. The care plan originated on 11/08/21. The goal was for the resident to be free of complications related to the use of the indwelling urinary catheter. The interventions to achieve that goal included providing urinary catheter care every shift and as needed (prn). She also had a care plan for being at risk for recurring UTI's related to the use of the indwelling urinary catheter. The care plan indicated she required assistance with urinary catheter care. The interventions included the need to provide urinary catheter care if applicable. A review of Resident #4's physician's orders revealed the use of a 16 french indwelling urinary catheter to a collection bag related to neurogenic bladder. Catheter care was to be provided every shift. The order for catheter care had been in place since 12/02/21. The orders also included the need to monitor the indwelling urinary catheter stabilization device daily and to replace the indwelling urinary catheter securement device every seven days and as needed (prn). That order had also been in place since 12/02/21. She was receiving Macrobid 100 milligrams (mg) by mouth two times a day x 10 days for the treatment of a UTI. That order originated on 05/30/23 and was due to end on 06/09/23. A review of Resident #4's treatment administration record (TAR's) for June 2023 revealed the nurses were initialing to show they were performing catheter care every shift as ordered and per the plan Page 1 of 7 366486 366486 06/08/2023 Rockland Ridge Nursing & Rehabilitation Center 2511 Washington Blvd Belpre, OH 45714

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few of care. They were also initialing the TAR to show they were monitoring the urinary catheter stabilization device daily on the night shift. A nurse had initialed to show the urinary catheter securement device had been changed on the night shift the night of 06/01/23, as was ordered to be done that shift every seven days. On 06/05/23 at 10:39 A.M., an interview with Resident #4 revealed she did not receive catheter care every shift as she should. An additional interview with the resident on 06/06/23 at 11:23 A.M. revealed she continued to claim catheter care was not being provided to her and denied she had received it that morning. She denied catheter care was provided as part of her morning or evening care she received, if she received that at all. If she wanted catheter care done, she would have to ask the staff to do it and would be told they would be back, but would not return to do it. She stated she would like to have it done then as it was not done yet that day. She denied the facility staff were using any type of securing device to stabilize her urinary catheter and to prevent movement or possible dislodgement. A Velcro strap used to secure indwelling urinary catheter tubing to a resident's leg was noted rolled up on the resident's dresser and had a date of 04/08/23. She reported the indwelling urinary catheter pulled when it was not properly secured. She stated they used a securing device when she had first come, but had not used one in a while. She had worked as a nursing assistant for years and knew what the staff were supposed to be doing and they were not doing it. On 06/06/23 at 12:30 P.M., an interview with State Tested Nursing Assistant (STNA) #300 revealed the aides were responsible for doing catheter care on the residents with an indwelling urinary catheter. They documented the completion of catheter care in the kiosk. She thought Resident #4 had catheter care already provided to her that shift and was done earlier in the morning. She reported it was done by one of the younger aides she was working with that day. She was not sure of the younger aide's name but stated the aide had blonde hair. She did not observe catheter care being done for the resident, but had been told it was. She indicated the catheter's collection bag was secured to the bed using a hook. She denied knowledge of the resident having a leg strap or any other securing device to secure the tubing to the resident's leg to help prevent dislodgement. She indicated the catheter's tubing was left to dangle instead. On 06/06/23 at 12:32 P.M., an interview with LPN #160 revealed the aides were responsible for doing catheter care for the residents with an indwelling urinary catheter. She was not sure how it was documented when it had been completed. She then checked on the computer and indicated the nurses documented the completion of catheter care on the TAR's. She claimed, after the resident was up, she would verify that catheter care had been done by the aides. She alleged the resident's catheter care had been done by the aides, after the resident had a bowel movement. She was not sure who it was that did the catheter care, but was told by STNA #204 it had been done. She confirmed STNA #204 was a younger aide with blonde hair, as was described by STNA #300. LPN #160 confirmed she had signed off the TAR to reflect catheter care had already been provided to Resident #4 by the aides as was allegedly reported to her. She stated they were securing the catheter tubing to the resident's leg using a leg strap. She denied the nurses were signing that off on the TAR's. She was not sure how often the securing device (strap) was being changed and had to look at the orders to verify. She indicated it was to be replaced every seven days and as needed (prn). The TAR indicated it was last changed on 06/01/23. She reported the night shift nurse was signing the TAR to reflect they were monitoring for the securing device to be in place. She was asked to accompany the surveyor back to the resident's room to verify if the securing device was in place. She entered the resident's room and pulled down her blanket exposing the resident's catheter tubing. She confirmed the resident was not wearing a leg strap as a securing device or had any other type of securing device to help stabilize her urinary catheter tubing to her leg and prevent possible 366486 Page 2 of 7 366486 06/08/2023 Rockland Ridge Nursing & Rehabilitation Center 2511 Washington Blvd Belpre, OH 45714

F 0690 Level of Harm - Minimal harm or potential for actual harm dislodgement. The resident informed the nurse she had not had a leg strap in place or any other type of securing device on her leg in a long time despite the facility nurses signing it off on the TAR. The nurse acknowledged there was a Velcro strap on her dresser at the resident's bedside that had the date of 04/08/23 on it. She stated she would get the resident a leg strap on so her indwelling catheter tubing could be properly secured as ordered. Residents Affected - Few Further review of Resident #4's electronic health record (EHR) revealed the aides were documenting the completion of catheter care on a bowel and bladder elimination documentation under the task tab of the EHR. A review of the last 30 days (05/08/23 to 06/05/23) revealed the aides were not consistently documenting the completion of catheter care for the resident during that 30 day period. There was no documented evidence to support catheter care had been provided at all on 05/10/23 or on 05/24/23. The aides only documented catheter care being provided only once on 05/13, 05/17, 05/19, 05/20, 05/21, 05/25, 05/29, 05/30/23 or on 06/05/23. There was no documentation to support catheter care had been completed twice a day on those days as was ordered every shift (facility staff worked 12 hour shifts). There had not been any documentation to support catheter care had been provided the morning of 06/06/23, as was signed off on the TAR by LPN #160 as having been completed. On 06/06/23 at 12:42 P.M., an interview with STNA #204 revealed she was one of two aides assigned to work the 300 hall that day. She denied that she had performed catheter care to Resident #4, as was reported by STNA #300 and LPN #160, after the resident allegedly had a bowel movement according to LPN #160. She indicated she was new and had just recently come off her orientation period. She was not sure how often catheter care was to be completed or who was to do it. On 06/06/23 at 3:30 P.M., the Director of Nursing (DON) was made aware Resident #4 was reporting she was not receiving catheter care twice a day as ordered and per her plan of care. She was identified as having had three UTI's in the past 12 months as indicated by the facility's infection control logs. She was also made aware the LPN #160 signed off the TAR to indicated catheter care had been provided the morning of 06/06/23, when it had not been provided. She acknowledged the aides were not consistently documenting catheter care on the bowel and bladder elimination form under the task tab of the EHR. She also acknowledged the nurses were signing the TAR to reflect they were monitoring the resident's securing device and were changing it every week as ordered, when the resident reported a securing device had not been used for some time now. She was informed a securing device was not noted to be on the resident's leg when LPN #160 checked her on 06/06/23 and there was a leg strap on her dresser that was rolled up and dated 04/08/23. She denied the facility had any policies specific to the use of indwelling urinary catheters or the provision of catheter care. She stated the facility followed standards of practice. 366486 Page 3 of 7 366486 06/08/2023 Rockland Ridge Nursing & Rehabilitation Center 2511 Washington Blvd Belpre, OH 45714

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Based on observation, staff interview and policy and procedure review, the facility failed to ensure all medications were properly stored to prevent unauthorized access. This had the potential to affect four (Resident #2 , #18, #21 and #50) of 22 residents on the 100 hallway identified as independently mobile and cognitively impaired. The census was 68. Findings include: On 06/07/23 from 7:55 A.M. to 8:06 A.M. the medication cart was sitting in the 100 hallway, unlocked and out of the nurse's view. The nurse was in a resident's room. This was verified during interview at 8:07 A.M. with Licensed Practical Nurse (LPN) #113, who revealed she had went into a resident's room to check on him and forgot to lock the medication cart that was not in her sight while she was in the resident's room. Review of the facility policy and procedure General Guidelines for Medication Administration dated 06/21/17 revealed the (medication) cart should remain unlocked only when the nurse or authorized individual is physically present at the cart. 366486 Page 4 of 7 366486 06/08/2023 Rockland Ridge Nursing & Rehabilitation Center 2511 Washington Blvd Belpre, OH 45714

F 0805 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Based on observation, interview and facility form review, the facility failed to ensure puree was at an appropriate texture for consumption. This had the potential to affect all five residents (Resident #1, #10, #24, #35, and #209) who received a pureed diet. The facility census was 68. Findings included: Observation of the puree process on 06/06/23 at 10:50 A.M. of Dietary [NAME] (DC) #101 preparing the puree. DC #101 placed the glazed rainbow carrots in the Robot Coupe food processor. The carrots were purred, and he believed the mixture was too thin and therefore, added one tablespoon of thickener. After pureeing for a couple of minutes, DC #101 tasted the carrot puree and reported it was the correct consistency and ready to be served. This surveyor then tasted the carrot puree and after pushing the puree to the roof of her mouth, noted there were pieces of carrot which needed to be chewed. The consistency was not smooth. After informing DC #101 of her findings, DC #101 verified the carrot puree was not ready to be served and there were chunks of carrot in it. DC #101 processed the carrots for an additional three minutes and then an additional four minutes prior to tasting them again and reporting they were at the proper texture to be served. The puree was noted to be smooth after the additional time in the Robot Coupe. Review of the Diet Master form provided by the facility, dated 06/05/23, revealed five Residents (#1, #10, #24, #35, and #209) received pureed diets. Review of the facility form titled, Provider Services Puree Production Competency, date May 2014, revealed puree until smooth (pudding-like to mash potato consistency). Follow recipe using proper thinning agent and thickening agent as directed in recipe. Further review revealed to taste the completed product. Push food from tongue to roof of mouth. Ensure it is smooth like pudding or mash potato-like consistency. 366486 Page 5 of 7 366486 06/08/2023 Rockland Ridge Nursing & Rehabilitation Center 2511 Washington Blvd Belpre, OH 45714

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on observation, interview, and facility record review the facility failed to ensure refrigerators had thermometers in them to confirm the internal temperature, failed to ensure refrigerator and freezer temperatures were monitored, failed to ensure all food was temperature checked prior to being served, and failed to ensure food preparation equipment was air dried. This had the potential to affect all 68 residents receiving meals from the kitchen. Findings included: 1. Observations on 06/05/23 between 8:10 A.M. and 8:25 A.M. of facility refrigerators revealed no thermometers in the walk-in refrigerator, cook's reach in refrigerator or service refrigerator. An interview at the time with Dietary [NAME] (DC) #101 verified the three refrigerators did not have thermometers in them and should have to monitor the internal temperature of the units. Review of facility refrigerator and freezer temperature check logs dated May 2023 to June 2023 revealed no documentation to support the kitchen reach in refrigerator temperature was monitored on 05/19/23, 06/02/23, 06/03/23, or 06/04/23, the kitchen walk-in freezer temperature was monitored on 05/19/23, 06/02/23, 06/03/23, or 06/04/23, and the kitchen walk-in refrigerator temperature was monitored on 05/19/23, 05/26/23, 06/02/23, 06/03/23, or 06/04/23. Interview on 06/07/23 at 9:10 A.M. with the Dietary Manager #114 verified refrigerator and freezer temperature checks were missing for the above-mentioned days and should be assessed at least daily. 2. Review of the food temperature logs dated January 2023 to June 2023 revealed food temperatures were not always being monitored to confirm safe food temperatures prior to being served. Review of the facility form titled, Foundations Health Solutions Food Temperature Log, dated January 2023, revealed lunch and dinner meals were not temperature checked on 01/10/23. Review of the facility form titled, Foundations Health Solutions Food Temperature Log, dated May 2023, revealed lunch and dinner meals were not temperature checked on 05/29/23 or 05/31/23 and breakfast, lunch and dinner meals were not temperature checked on 05/30/23. Review of the facility form titled, Foundations Health Solutions Food Temperature Log, dated June 2023, revealed lunch and dinner meals were not temperature checked on 06/01/23 or 06/02/23 and breakfast, lunch and dinner meals were not temperature checked on 06/03/23. Interview on 06/05/23 at 8:30 A.M. with DC #101 verified there was no documentation to confirm meals were temperature checked on the above dates. He also verified the importance of temperature checking all food temperature prior to serving to confirm it was a safe temperature for consumption. Interview on 06/07/23 at 9:10 A.M. with the Dietary Manager #114 verified food temperature checks were missing for some meals and all food should be temperature checked prior to serving. 3. After pureeing the carrots, DC #101 ran the Robot Coupe bowl, chopper, and lid through the dishwasher and proceeded to dry the three pieces of the Robot Coupe with a towel. DC #101 then used the towel dried Robot Coupe bowl, chopper, and lid to puree noodles. Interview on 06/06/23 at 12:35 P.M. with DC #101 verified he did dry the parts of the Robot Coupe with a towel and should not have. He reported he wanted to get the purees done and didn't have time 366486 Page 6 of 7 366486 06/08/2023 Rockland Ridge Nursing & Rehabilitation Center 2511 Washington Blvd Belpre, OH 45714

F 0812 for the three parts to air dry. He verified all cooking utensils should air dry to prevent contamination. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many 366486 Page 7 of 7