F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
Based on observation and staff interview, it was determined the facility failed to maintain a safe, clean, and
homelike environment in two areas of the facility (the kitchen entrance door and the laundry room entrance
door), affecting the safety and security of the environment for both staff and residents.
Findings include:
On April 1, 2025, at 10:00 A.M. in the presence of the of the Dietary Manager, an observation of the
kitchen's dishwasher entrance revealed the double entrance doors were broken. The doors could not be
properly closed or locked. When attempting to open the doors, they swung off the hinges, making it difficult
to completely open them for tray carts to pass through. This entryway was used for transporting both clean
and soiled food carts. The door locks were inoperable, and instead, two sliding locks located at the top
inside of the doors were used at night to secure the area. Staff would exit the kitchen through alternate
doors.
During an interview at the time of the observation, the Dietary Manager stated she was hired in December
2024 and that the doors were already broken at that time. She was unable to confirm how long the doors
had been in disrepair.
On April 1, 2025, at 1:00 P.M., an observation revealed that the laundry room entrance door was also
broken. The door would not fully close and could not be secured with a lock.
A document review of a repair quote dated August 21, 2024, showed the facility had received pricing for
replacement and installation of both the kitchen and laundry room doors. However, there was no evidence
presented during the survey that the facility had acted on the quote or made repairs to either door.
An interview April 1, 2025, at 2 P.M., the Nursing Home Administrator confirmed that both the kitchen and
laundry room doors were broken.
28 Pa. Code 201.14(a) Responsibility of licensee
28 Pa. Code 201.18(b)(1)(e)(2) Management
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
395273
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395273
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/01/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Embassy of Scranton
824 Adams Avenue
Scranton, PA 18510
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, review of facility policy, test tray results, and interviews with staff and residents, the
facility failed to serve meals that were palatable and maintained at a safe and appetizing temperature for 6
of 10 residents sampled (Residents 2, 3, 5, 6, 7, and 8).
Residents Affected - Some
Findings include:
According to the federal regulatory guidance at 483.60(i)-(2) Food safety requirements - the definition of
Danger Zone, found under the Definitions section, is food temperatures above 41 degrees Fahrenheit and
below 135 degrees Fahrenheit that allow rapid growth of pathogenic microorganisms that can cause
foodborne illness.
On April 1, 2025, at 8:20 a.m., an observation was made of a breakfast cart on the second floor, positioned
directly across from the elevator with no staff present to distribute trays. Upon re-observation at 8:45 a.m.,
the cart remained in the same location, and staff were just beginning to pass trays at that time.
A test tray evaluation was conducted on the last tray from the same cart at 8:48 a.m. The regular diet meal
included waffles, ham, hot cereal, and coffee. Food temperatures were as follows:
Waffles: 100.3°F
Ham: 89.2°F
Hot cereal: 115.3°F
Coffee: 156°F
The waffles were soggy and mushy, the ham was cold, and the cereal was not palatable, all due to being
served below the required 135°F minimum. These temperatures fall within the Danger Zone, defined
as above 41°F and below 135°F, which allows the rapid growth of harmful bacteria.
An interview with Resident 2, a cognitively intact resident, on April 1, 2025, at 9:30 a.m., revealed the
facility's food was served cold most times and that the food was not palatable.
An interview with Resident 3, a cognitively intact resident, on April 1, 2025, at 9:40 a.m., revealed the
facility's food was often served cold and the food was not palatable.
An interview with Resident 5, a cognitively intact resident, on April 1, 2025, at 9:50 a.m., revealed the
facility's food was often served cold.
An interview with Resident 6, a cognitively intact resident, on April 1, 2025, at 10:00 a.m., revealed the
facility's food was often served cold and not palatable.
An interview with Resident 7, a cognitively intact resident, on April 1, 2025, at 10:40 a.m., reported food
was cold due to delays in tray passing, as carts often remained in hallways.
An interview with Resident 8, a cognitively intact resident, on April 1, 2025, at 10:45 a.m.,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395273
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395273
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/01/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Embassy of Scranton
824 Adams Avenue
Scranton, PA 18510
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
revealed the facility's food was often served cold and she stated, it has been getting worse lately.
Level of Harm - Minimal harm
or potential for actual harm
An interview with the Nursing Home Administrator on April 1, 2025, at approximately 12:20 p.m. confirmed
that food must be palatable and served at safe and appetizing temperatures. The dietary manager
acknowledged the test tray results did not meet regulatory or facility standards.
Residents Affected - Some
The facility failed to maintain appropriate food temperatures which resulted in meals that were not safe,
appetizing, or palatable, affecting resident satisfaction and increasing the risk of foodborne illness.
28 Pa. Code 201.18 (e)(3) Management
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395273
If continuation sheet
Page 3 of 3